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MISSION STATEMENTIt is our mission to deliver the highest quality of healthcare tothe residents of and visitors to Big Bear Valley through the mosteffective use of available resources.The Bear Valley Community Healthcare District Foundation wasformed in December, 1996 as an ongoing source of fundraisingand public relations for the Healthcare District. They areproud to work alongside donors; volunteers; physiciansand employees; and friends in the community who havecontributed significant resources over the years to help Bear Valley Community Hospital achieve the vision “to be thepremier provider of emergency medical and healthcare services in our Big Bear Valley”.The primary focus of the Foundation is to generate charitable giving and to identify ways to use donations to improve andenhance the Healthcare District as it strives to provide more comprehensive medical care and emergency services for theBig Bear Valley.PROGRAM UTILIZATION SUMMARYStrategic Leadership Board facilitation Governance board education Outreach strategy development Service line planning Market evaluation Executive Director/CEO mentoring Network management Network strategic consulting Peer networks Strategic planning servicesFinancial Strength Centralized Business Office AR Services* Business Office helpline Financial operational assessments Self-pay billing AR Services* Bad debt collections A-1 Collection Agency* Litigation services for collections A-1 Collection Agency* Third-party insurance billing Medical financing Chargemaster review Charity & collection policy review Business Office staff training Admissions review, collections training Charge capture audit Benchmarking, reporting HealthData Solutions Third-party payer contract review Healthcare Consulting Services Coding education, consulting Denials managementOperational Efficiencies HIS hosting & help desk support INHS Meaningful Use compliance INHS HIS/EHR system selection assistance INHS Off-site storage & disaster recovery INHS IT security IronPort/Safend Regulatory compliance Web-based cyber protection EPC USA HIPAA compliance policies Benchmarking, reporting HealthData Solutions Group purchasing program Premier Adventist Capital purchase review MemData Property & casualty insurance products Lockton Companies Health & life insurance products Lockton Companies Critical Access Hospital mock survey HealthTech ICD-10 conversion eCatalystClinical Excellence Laboratory Services Network Reference laboratory testing Mayo Medical Laboratories Joint-test sharing Clinical outreach consulting Lab operational consulting Managed care contracting Diagnostic test results management Epiphany Cardio 340B management SUNRx Rehab documentation, practice management software Cedaron Customer service education Peer review for clinical casesWorkforce Development Human Resources administration Paylocity Payroll management Paylocity Employee benefits Lockton Companies Preferred Provider Organization Leadership education Healthcare staffing pool Medefis Continuing education: e-learning Human resource consulting Executive search services Unemployment cost management Employer Representatives Employee screening HireRight*Owned by a subset of WHA membersBear Valley Community Hospital 5

Catalina Island Medical Center100 Falls Canyon RoadAvalon, California 90704Main: 310.510.0700Fax: 310.510.2735catalinaislandmedicalcenter.orgContact InformationChief Executive OfficerExecutive AssistantChief Financial OfficerChief Patient Care ServicesDirector Human ResourcesManager, Medical Records/Privacy OfficerLaboratory ManagerManager, Materials ManagementManager Business ServicesCoordinator Quality Assurance andInfection Prevention/Control, Staff educationDirector, Physical TherapyCoordinator, Marketing and CommunityRelations and Grants ManagerJason ParetDebbie PhelpsJohn LovrichCatherine RhyneKrista SteuterPixie KingLyra GarridoRigo BarronMichelle Jaeger310.510.0700 udy AlftCatherine Rhyne310.510.0700310.510.0700Judy Hibbs310.510.0700ServicesCatalina Island Medical Center offers the following services: Emergency RoomLaboratory and Diagnostic ImagingIn-Patient RehabilitationLong-Term Care/Skilled Nursing FacilityCatalina Island Medical Group, Doctors’ Office Component of the FacilitySocial ServicesAncillary ServicesPhysical Therapy ServicesGeneral InformationTotal Licensed Hospital Beds: 12FTEs: 37Specialty: Critical AccessType of Hospital: Governmental, CityAccreditation: None6 Catalina Island Medical Center

MISSION STATEMENTTo provide quality health care to each individual and improve theover all health of our community.Catalina Island Medical Center is the result of more than a centuryof evolving medical care on Santa Catalina Island. Although it is oneof the smallest hospitals in the state, it historically has providedmany of the health services typically found only at larger facilities.It serves its patients through a truly integrated healthcare deliverysystem consisting of physician offices, acute care hospital and skillednursing services along with its extensive out-patient programs. In2010, Catalina Island Medical Center began the transformation toelectronic medical records, creating a state-of-the-art comprehensivehealthcare information system.Catalina Island Medical Center operates under the direction of the Avalon Medical Development Corporation, a privatenot-for-profit community based corporation. The seven members of the Board of Directors are all residents of the islandand have a long history of being a part of the dynamic success of Santa Catalina Island.PROGRAM UTILIZATION SUMMARYStrategic Leadership Board facilitation Governance board education Outreach strategy development Service line planning Market evaluation Executive Director/CEO mentoring Network management Network strategic consulting Peer networks Strategic planning servicesFinancial Strength Centralized Business Office AR Services* Business Office helpline Financial operational assessments Self-pay billing AR Services* Bad debt collections A-1 Collection Agency* Litigation services for collections A-1 Collection Agency* Third-party insurance billing Medical financing Chargemaster review Charity & collection policy review Business Office staff training Admissions review, collections training Charge capture audit Benchmarking, reporting HealthData Solutions Third-party payer contract review Healthcare Consulting Services Coding education, consulting Denials managementOperational Efficiencies HIS hosting & help desk support INHS Meaningful Use compliance INHS HIS/EHR system selection assistance INHS Off-site storage & disaster recovery INHS IT security IronPort/Safend Regulatory compliance Web-based cyber protection EPC USA HIPAA compliance policies Benchmarking, reporting HealthData Solutions Group purchasing program Premier Adventist Capital purchase review MemData Property & casualty insurance products Lockton Companies Health & life insurance products Lockton Companies Critical Access Hospital mock survey HealthTech ICD-10 conversion eCatalystClinical Excellence Laboratory Services Network Reference laboratory testing Mayo Medical Laboratories Joint-test sharing Clinical outreach consulting Lab operational consulting Managed care contracting Diagnostic test results management Epiphany Cardio 340B management SUNRx Rehab documentation, practice management software Cedaron Customer service education Peer review for clinical casesWorkforce Development Human Resources administration Paylocity Payroll management Paylocity Employee benefits Lockton Companies Preferred Provider Organization Leadership education Healthcare staffing pool Medefis Continuing education: e-learning Human resource consulting Executive search services Unemployment cost management Employer Representatives Employee screening HireRight*Owned by a subset of WHA membersCatalina Island Medical Center 7

Colorado River Medical Center1401 Bailey AvenueNeedles, California 92363Main: 760.326.4531Fax: 760.326.4532crmccares.comContact InformationChief Executive Officer /Chief Financial OfficerExecutive AssistantChief Operating Officer / Chief Nursing OfficerDirector of Human ResourcesInformation Technology DirectorDirector of Ancillary ServicesMaterials Management DirectorRevenue Cycle ManagerSteve LopezSusan FairmanKnaya TaboraPam BarrettRon CheiffoJoy PapaLinda ProaLaurie FragosoServicesColorado River Medical Center offers the following services: Fully-Staffed, 24-hour Emergency DepartmentX-RayPharmacyOut-Patient SurgeryLaboratory ServicesDietary ServicesAirship Capabilities for Medical TransfersMedicare CertifiedOnly Area Hospital that is Pediatric Licensed and CertifiedGeneral InformationTotal Licensed Hospital Beds: 25FTEs: 52Specialty: Critical AccessType of Hospital: Governmental, CityAccreditation: Joint Commission8 Colorado River Medical 23

MISSION STATEMENTThe staff of Colorado River Medical Center is dedicated to providingthe people of Needles and the surrounding tri-state service areawith cost effective, quality health care and medical services. Theseservices will be provided to all citizens without regard to race, religionor ability to pay.Colorado River Medical Center (CRMC) is a licensed 25-bed ruralgeneral acute care hospital with a critical access designation. Locatedin the heart of Needles, California, it serves not only the residents ofNeedles but also travelers on Interstate 40, Highway 95, the residentsof the lower Mohave Valley, Arizona, and approximately 3,100 squaremiles of the outlying areas of unincorporated San Bernardino County. CRMC provides a fully-staffed, 24-hour EmergencyDepartment. Other services include: x-ray, pharmacy, out-patient surgery, laboratory services, dietary services, andother hospital related support services. CRMC also has airship capabilities should medical transfers be necessary. CRMCis Medicare certified.PROGRAM UTILIZATION SUMMARYStrategic Leadership Board facilitation Governance board education Outreach strategy development Service line planning Market evaluation Executive Director/CEO mentoring Network management Network strategic consulting Peer networks Strategic planning servicesFinancial Strength Centralized Business Office AR Services* Business Office helpline Financial operational assessments Self-pay billing AR Services* Bad debt collections A-1 Collection Agency* Litigation services for collections A-1 Collection Agency* Third-party insurance billing Medical financing Chargemaster review Charity & collection policy review Business Office staff training Admissions review, collections training Charge capture audit Benchmarking, reporting HealthData Solutions Third-party payer contract review Healthcare Consulting Services Coding education, consulting Denials managementOperational Efficiencies HIS hosting & help desk support INHS Meaningful Use compliance INHS HIS/EHR system selection assistance INHS Off-site storage & disaster recovery INHS IT security IronPort/Safend Regulatory compliance Web-based cyber protection EPC USA HIPAA compliance policies Benchmarking, reporting HealthData Solutions Group purchasing program Premier Adventist Capital purchase review MemData Property & casualty insurance products Lockton Companies Health & life insurance products Lockton Companies Critical Access Hospital mock survey HealthTech ICD-10 conversion eCatalystClinical Excellence Laboratory Services Network Reference laboratory testing Mayo Medical Laboratories Joint-test sharing Clinical outreach consulting Lab operational consulting Managed care contracting Diagnostic test results management Epiphany Cardio 340B management SUNRx Rehab documentation, practice management software Cedaron Customer service education Peer review for clinical casesWorkforce Development Human Resources administration Paylocity Payroll management Paylocity Employee benefits Lockton Companies Preferred Provider Organization Leadership education Healthcare staffing pool Medefis Continuing education: e-learning Human resource consulting Executive search services Unemployment cost management Employer Representatives Employee screening HireRight*Owned by a subset of WHA membersColorado River Medical Center 9

Fairchild Medical Center444 Bruce StreetYreka, California 96097Main: 530.842.4121Fax: 530.841.0913fairchildmed.orgContact InformationChief Executive OfficerExecutive AssistantChief Financial OfficerAssistant Administrator, Patient Care ServicesHuman Resources ManagerInformation Systems ManagerLaboratory ManagerPurchasing ManagerBusiness Office ManagerJonathon AndrusRobin BinghamKelly MartinKathy ShelvockJoanne SarmentoJoan MunsonJane VanoverDonna CruzJody GretzkeServicesGeneral InformationFairchild Medical Centeroffers the following services:Total Licensed Hospital Beds: 25FTEs: 400Specialty: Critical AccessType of Hospital: Non-ProfitAccreditation: Joint Commission tric CareOther Specialties AvailableThrough Telemedicine10 Fairchild Medical 21530.842.4121

VISION STATEMENTFairchild Medical Center will serve the health care needs of our area by: Providing high quality, cost effective health care services relatedto in-patient, out-patient, wellness, prevention, and health education Seeking to involve the entire community in achieving a healthierpopulation Being a leader and catalyst in the formation of a fully integrated healthcare system Ensuring the availability and accessibility of health care services to ourcommunitiesFairchild Medical Center (FMC) offers primary and specialty services including medical, surgical, orthopedic, emergency,obstetrical, pediatric care, and other specialties available through telemedicine. Our focus is to provide comprehensive,high-quality health care services to those in need.Located in Yreka, California, FMC is accredited by the Joint Commission. FMC is a state-of-the-art healthcare facility, builtin 1997. In 2010, they began a 21,000 square foot addition onto their Rural Health Clinic across from the hospital. FairchildMedical Center strives to become a leader and catalyst in the formation of a fully-integrated healthcare system.PROGRAM UTILIZATION SUMMARYStrategic Leadership Board facilitation Governance board education Outreach strategy development Service line planning Market evaluation Executive Director/CEO mentoring Network management Network strategic consulting Peer networks Strategic planning servicesFinancial Strength Centralized Business Office AR Services* Business Office helpline Financial operational assessments Self-pay billing AR Services* Bad debt collections A-1 Collection Agency* Litigation services for collections A-1 Collection Agency* Third-party insurance billing Medical financing Chargemaster review Charity & collection policy review Business Office staff training Admissions review, collections training Charge capture audit Benchmarking, reporting HealthData Solutions Third-party payer contract review Healthcare Consulting Services Coding education, consulting Denials managementOperational Efficiencies HIS hosting & help desk support INHS Meaningful Use compliance INHS HIS/EHR system selection assistance INHS Off-site storage & disaster recovery INHS IT security IronPort/Safend Regulatory compliance Web-based cyber protection EPC USA HIPAA compliance policies Benchmarking, reporting HealthData Solutions Group purchasing program Premier Adventist Capital purchase review MemData Property & casualty insurance products Lockton Companies Health & life insurance products Lockton Companies Critical Access Hospital mock survey HealthTech ICD-10 conversion eCatalystClinical Excellence Laboratory Services Network Reference laboratory testing Mayo Medical Laboratories Joint-test sharing Clinical outreach consulting Lab operational consulting Managed care contracting Diagnostic test results management Epiphany Cardio 340B management SUNRx Rehab documentation, practice management software Cedaron Customer service education Peer review for clinical casesWorkforce Development Human Resources administration Paylocity Payroll management Paylocity Employee benefits Lockton Companies Preferred Provider Organization Leadership education Healthcare staffing pool Medefis*Owned by a subset of WHA members Continuing education: e-learning Human resource consulting Executive search services Unemployment cost management Employer Representatives Employee screening HireRightFairchild Medical Center 11

Frank R. Howard Memorial HospitalOne Marcela DriveWillits, California 95490Main: 707.459.6801Fax: 707.459.9486howardhospital.comContact InformationPresident and Chief Executive OfficerExecutive AssistantVice President of Finance/Chief Financial OfficerVice President, Patient CareInformation Technology Site ManagerLaboratory ManagerMaterials ManagerQuality & Risk ManagerPhysical Therapy ManagerRick BockmannDenice Brown707.459.3010707.456.3010Chris SauderKaren ScottNick GradekArpad PeterRichard RamosShari LyonsJulie ank R. Howard Memorial Hospitaloffers the following services: Diabetes EducationDischarge PlanningEducationEmergency RoomICULaboratoryMed/SurgMedical ImagingOrthopedic Joint CenterPharmacyPhysical TherapyRespiratory TherapyStaff DevelopmentSurgery12 Frank R. Howard Memorial HospitalGeneral InformationTotal Licensed Hospital Beds: 25FTEs: 260Specialty: Critical AccessType of Hospital: Non-ProfitAccreditation: Joint Commission

MISSION STATEMENTAs a member of Adventist Health, Howard Memorial Hospital is afamily of caring professionals committed to providing the highestquality of service. Our mission is to share God’s love by providingphysical, mental and spiritual healing.Frank R. Howard Memorial Hospital (HMH) was established in 1928to provide compassionate health care to our patients and their lovedones. They are a 25-bed, not-for-profit facility located in ruralnorthern California’s Mendocino County, and proud to have beennamed one of America’s Top 100 Critical Access Hospitals. They arealso a Blue Distinction designate for hip and knee replacement. HMH is part of Adventist Health, a not-for-profit,faith-based health system operating in California, Hawaii, Oregon and Washington. HMH is a Joint Commission accreditedhospital that consistently outranks its peers for quality patient outcomes, patient satisfaction scores and nursing careexcellence.PROGRAM UTILIZATION SUMMARYStrategic Leadership Board facilitation Governance board education Outreach strategy development Service line planning Market evaluation Executive Director/CEO mentoring Network management Network strategic consulting Peer networks Strategic planning servicesFinancial Strength Centralized Business Office AR Services* Business Office helpline Financial operational assessments Self-pay billing AR Services* Bad debt collections A-1 Collection Agency* Litigation services for collections A-1 Collection Agency* Third-party insurance billing Medical financing Chargemaster review Charity & collection policy review Business Office staff training Admissions review, collections training Charge capture audit Benchmarking, reporting HealthData Solutions Third-party payer contract review Healthcare Consulting Services Coding education, consulting Denials managementOperational Efficiencies HIS hosting & help desk support INHS Meaningful Use compliance INHS HIS/EHR system selection assistance INHS Off-site storage & disaster recovery INHS IT security IronPort/Safend Regulatory compliance Web-based cyber

4 Bear Valley Community Hospital Bear Valley Community Hospital 5 Bear Valley Community Hospital 41870 Garstin Drive Big Bear Lake, California 92315 Main: 909.866.6501 Fax: 530.252.2241 bearvalleycommunityhospital.com