Transcription
The Big Book of FeaturesNo feature has been left behind
3dcart.com Big Book of FeaturesTable of Contents2The BreakdownFor thousands customers worldwide, 3dcart is the machine that powers their online retailbusiness. An efficient machine requires constant maintenance and plenty of working parts; inorder to deliver the high-quality experience our customers have come to expect of us, we’recontinually refining old features and building new tools to keep your online store workingacross the horizon of today’s technology. Whether you’re considering us for your online store,getting started with us or revisiting what we can do, you’ll find everything you need to knowabout 3dcart in the pages of this manual.Table of ContentsBuild Your StoreInstallation & Setup . . . . . . . . . . . . . . . . . . . . . . .Checkout & Payment Gateways . . . . . . . . . . . . .Storefront Design . . . . . . . . . . . . . . . . . . . . . . . . .Content Control . . . . . . . . . . . . . . . . . . . . . . . . . .Category Management . . . . . . . . . . . . . . . . . . . .Order Processing . . . . . . . . . . . . . . . . . . . . . . . . .Backend Store Management . . . . . . . . . . . . . . .Hosting & Security . . . . . . . . . . . . . . . . . . . . . . . .Nurture Your Store33444556Product Management . . . . . . . . . . . . . . . . . . . . . 9-10Order Management & Shipping . . . . . . . . . . . . 10-11Inventory Management . . . . . . . . . . . . . . . . . . . . 11Vendor Management . . . . . . . . . . . . . . . . . . . . . . 11Shipping Calculation . . . . . . . . . . . . . . . . . . . . . . 11Order Return Management . . . . . . . . . . . . . . . . . 11Digital License Management . . . . . . . . . . . . . . . . 11Market Your StoreSearch Friendliness (SEO/SEM/PPC) . . . . . . . . . .On-Site Marketing . . . . . . . . . . . . . . . . . . . . . . . .Email Marketing . . . . . . . . . . . . . . . . . . . . . . . . . .Shopping Feed Management . . . . . . . . . . . . . . .Gift Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . .Social Marketing . . . . . . . . . . . . . . . . . . . . . . . . . .Affiliate Marketing . . . . . . . . . . . . . . . . . . . . . . . .Product Reviews . . . . . . . . . . . . . . . . . . . . . . . . . .Customer Relationship Management . . . . . . . . .Live Chat Support . . . . . . . . . . . . . . . . . . . . . . . . .Coupons & Discounts . . . . . . . . . . . . . . . . . . . . . .777777888893dcart.com
3dcart.com Big Book of Features3Build Your StoreThe tools you need to build a foundation for ecommerce success.Installation & Setup Fully customizableHundreds of pre-built store design templatesNo graphic design necessaryNo programming or development skills requiredAccess to a design team if desiredSimple to upload a custom designFREE domain registrationSecure PCI compliant hostingUnlimited email addresses & user profilesFTP access for advanced usersEasy-to-use web-based administrationAccess from anywhere on any deviceBulk product import/exportIndividual & batch image uploadingAutomatic image scaling & resizingSimple data migration for existing storesImport existing products & customersPrebuilt “Add to Cart” buttons Checkout & Payment Gateways Built-in 3dcart Merchant PCI compliant paymentgatewaySingle-page checkout option & customizableprocessCustomizable checkout fieldsCVV2 support”Payment declined” indicationAccept recurring paymentsProcess returned ordersOffline payment processing/check captureProcess electronic checksElectronic check number fieldPayment amount authorized/receivedTrack IP address for fraud protectionFull phone-order integration & trackingAdd custom transaction Exclude country/stateCheckout integrations include:» PayPal Express» Pay with Amazon» Authorize.net» 100 US payment gateway integrations» 30 Canadian payment gateways» 33 UK payment gateways» 39 international payment gateways» 3 ECheck payment providersPayment log details include:» Authorization code & date» Payment details» CVV2 response» AVS response» Third-party field» Parent IDTax calculation features include:» VAT default tax» Options for VAT, GST, HST & PST» Tax by state, zip code» Specify tax-exempt products, customers» Tax-exempt override» Force tax ID in registrationInternational currency support includes:» Configurable currency» Definable symbol/exchange rate» Default currency3dcart.com
3dcart.com Big Book of Features4Storefront Design Fully customizable design & layoutLogo & text headerChange language of all store textEasy navigationMultiple navigation stylesBreadcrumb navigation systemHorizontal or vertical navigationFREE layout & style templatesPremium layout & style templatesDuplicate templatesPreview designsProfessional design packagesEasy integration into your existing websiteFTP access to HTML filesSmart store search for products, brands, etc.Refine searchesBrowse by categoryBrowse by manufacturerBrowse by priceVisible shopping cartUser registrationOrder trackingAccount managementNewsletter subscriptions“Top Products” listSpecial offers & banners sectionsCustomize titles & meta tags globally or per pageFully-customizable product showcaseThumbnails & expanding imagesUnlimited product images with Flash imagegalleryZoom technology for high-res imagesProduct review systemMultiple ‘ship-to’ featureQuick & easy checkout“Featured Products” on home page & categoriesWYSIWYG editor for categories, products andcontent pagesCustomizable email templatesRSS readerDatabase feeds with RSS syndicationComplete control over product templates Complete control over category templatesMultiple product themesCustomizable ‘welcome’ textHeader for new products“Quick edit” toolsCustomizable Buy ButtonContent Control Unlimited articles/pagesEasy-to-use WYSIWYG editorTag articles for simpler organizationTitle & caption articlesBox for body contentName pagesHTML enabledCustomizable ‘Terms of Use’ sectionCategory Management Unlimited categories & subcategoriesCategory descriptionsCustomizable layoutsCategory images & thumbnailsCustomizable display modeHide categoriesDefault ‘sort by’ functionMultiple ‘sort by’ optionsItems Per Page displayFiltering optionsAlternate URL redirect3dcart.com
3dcart.com Big Book of Features5Order Processing Built-in customer relationship manager (CRM)Single-page & multipage checkoutWaiting listWholesale supportWish listGift registryFilter ordersDrop-shipping supportView/manage all customers & ordersCustomers view/track orders in real-timeAutomated confirmation emailsAutomated gift certificate & rewards points emailsManual email abilityUser registration for repeat customersCustomer-specific discounts, shipping andpayment optionsPassword-restricted discountsSeparate wholesale & retail pricing structures perproductRobust automatic tax calculatorCustom tax tables (US, Canada, VAT)Product-specific taxes & shippingCustomizable invoices & packing slipsManage partial shipmentsQuickly process phone & mail ordersAddress book for frequent shoppersLive order trackingCustomizable order statusSearch orders by customer information, orderamount, order date, or tracking numberExport/import ordersBatch order processing/payment/printingPrint batch invoices & packing slipsImport batch tracking numbersAjax-based order & customer previewEmbedded tracking informationAbandoned cart tracking with notification and‘Continue Order’ capabilitiesAuthorize, capture & refund from store managerThird-party integrations include:» OrderMotion » Stone Edge» Quickbooks» Mail Order ManagerFraud Score risk managementGuided & partial order processingQuick order editingUnlimited custom fieldsOrder historyQuick discountsLock orders/shipping & handlingEdit ordersBack order processingQuick discountsMin/max order totalComment on ordersBackend Store Management Customize administrator settings like:» Admin access levels by section» View admin history» Unlimited admins» To-do list» Dynamic search» Entirely web-basedEnable/disable featuresImport dataMembers-only featuresDomain managementLast modified date/by monitoringConfigurable billing/from emails“Store closed” maintenance message3dcart.com
3dcart.com Big Book of Features6Hosting & Security Tier-1 ecommerce hosting, 99.9% uptime24/7/365 site monitoringPower backup generatorDaily & hourly backupsHardware firewall protectionSpam-free email accountsUnlimited emails, aliases & autoresponders:» Web-based access» POP and IMAP accessFTP accessSupports full HTTPS:// and SSL securityPCI-compliant serversMultiple security levels for user accountsIP blocking security featureIP-based access rulesBilling history & plan usage reportsAnalytics & data on your siteBandwidth & disc space monitoringAdvanced tech details include:» Co-located servers with redundant OC3 connections» Identical architecture, hardware & systems» Automatic BGP network routing» Automatic datacenter failover system» Independent power grids» Dynamic server resourcing for load balancing» 100% redundancy of all network hardware, systems and data» Fault tolerant systems with automatic failover» Network operations center (NOC) for round-the-clocknetwork and systems monitoring» 64-bit processing for faster access & management» Highly modular design for seamless scalability3dcart.com
3dcart.com Big Book of Features7Market Your StoreThe tools you need to help spread the word.Search Friendliness (SEO/SEM/PPC) SEO settings for store, product, category andarticle levelsDynamic meta tags for product pagesAuto-generated alt tags & link titlesProduct & category indexOptional dedicated IP addressDynamic Google SiteMap XML generatorSearch engine optimized catalogFREE AdWords creditOn-Site Marketing Gift registryRandomly generated ‘featured products’Category breadcrumb navigationRSS content readerOn-site promotions, cross-selling & upsellingMake-An-Offer bartering featureEmail Marketing Newsletter mailing list managerMailing list with group managerAutorespondersBlacklist managerShopping Feed Management Product condition fieldBuilt-in feed generators include:» Godatafeed» Google Product Listing Ads» Shop.com» Shopping.com» ackerBingGift Certificates Generate gift certificatesDenominational gift certificate amountsMerchant distributed and purchased giftcertificatesPersonalized messagesCustom gift certificate IDInitial amount tracker‘Amount Remaining’ calculatorImport/export gift certificatesSocial Marketing Built-in corporate blogSimple YouTube video integrationFacebook store setupCompany Facebook, Twitter, Google , Pinterest,Youtube and Tumblr integrationGroup Deal featureDaily Deal featureEmail-a-Friend referral systemMake-an-Offer featureShare Your Purchase featureSocial bookmarking3dcart.com
3dcart.com Big Book of Features8Affiliate Marketing Built-in affiliate programSet default commissionManage commission payoutsUpload customized bannersTracking & reportingMembership systemQuick integration with:» ClixGalore» ShareaSale» Commission Junction Product Reviews Star ratingsReview filterReview title/content‘Was This Review Helpful?’‘Anonymous Review’ optionLocation designationDisplay Verified BuyerEnable CAPTCHA for reviewsCustomizable product review emailsCustomer Relationship Management Customer groupingNotes on individual customersIdentify new customersCustomer-specific discountsRewards Points ProgramTax calculation based on location & tax IDTrack URL referralsTrack login attemptsLogin as customerCatalog & email subscriptionCustom fieldsTicketing features include:» New ticket notification» Segment departments» Filter tickets» Preview tickets» Interdepartmental ticket classification» Image/file upload» Ticket solved notifications» Manage sales reps» Private notes & memos» Spam filteringCustomer self-management tools include:» Email & preferences» Password» Billing & shipping address» Credit card info w/ save ability» Edit recurring payments» Customer reviews» Request password» Print receipts» Edit/cancel orders» Return merchandise authorizations (RMAs)» Gift certificates» Manage orders, wish list & gift registry» Request re-download links for digital goods» Reply/view ticketsLive Chat Support Customize chat windowCustomize ‘click to chat’ iconsCustomize welcome/offline messagesVisitor profileOnline/offline chatEmail when offline‘New chat request’ alerts‘Other person is typing’ messageUnlimited operators & departmentsAdmins view & manage chats in progressChat historyCustom canned responses3dcart.com
3dcart.com Big Book of Features9Coupons & Discounts Free shipping coupon optionFree product coupon optionFree shipping optionStart & end datesCustomizable coupon codesMinimum & maximum order price/quantityOne-time use designationCannot Be Combined designationSpan multiple productsDiscounts for larger ordersEnable/disableNurture Your StoreThe tools you need to ensure scalable growth.Product Management Advanced optionsCustomizable ‘price’ fieldMultiple pricing levelsDownloadable e-products (music, software,books, etc.)Short & detailed product descriptions10 customizable product description fieldsSpecify additional product keywordsAvailability indicatorAutomatically hide out-of-stock productsUnlimited product imagesAutomatic photo & thumbnail creationMultiple images & product galleriesZooming/color adjust image studioZoom/image galleryAbility to enlarge imagesResize imagesImage subtext field‘Same image for multiple products’ option‘Featured Products’ on homepage & categorypages‘Automatic drop ship’ setting File upload featureImport/exportMap pricingMulti-color dropdownProduct/list/sale price fields‘New!’ badge for new products‘You Save ’ field‘For Sale’ price‘Free Shipping’ coupon/badge‘Ships by Itself’ field‘Tax Exempt’ optionAdd a manufacturer logoProduct weightShipping weight calculatorHide any productEasily showcase new productsUnlimited categories & subcategoriesQuantity/wholesale discounting‘Gift Wrap’ free or charge optionGift notesUnlimited item options (text, radio, checkboxes,dropdown)3dcart.com
3dcart.com Big Book of Features Advanced inventory control for item optionsGlobal & page-specific category optionsOptions templateColor Swatch display for easy template changesSell product bundles/kits/value packsManual & automatic upselling‘Share Discounts’ among optionsGlobal & page-specific product templatesGlobal & page-specific category templatesRestrict access to certain productsForce login/registration to view certain products‘Too Low to Advertise’ price featureQuantity minimums & multipliersCustomizable titles & meta tags on every pageDynamic meta tags for product pagesControl product list ordering (alphabetical, byprice, etc.)Bulk data import & exportBatch inventory & price editorsInventory control includes: Real-time stock status ‘Low Stock’ & ‘Out of Stock’ notifications Inventory management reports Product backorders & waiting listsRedeemable coupon codes & gift certificatesProduct review systemUPC codeProduct tags for simpler searchingISBN for literatureProduct options include:» Unlimited arrangeable options & optioncategories» Option & option category descriptions» Apply options to multiple products» Option-based price differentiation» Setup cost & recurring price difference» Fixed shipping cost option» No value option» ‘Only/not available with certain options’» Production option weight» Quantity-based options» ‘Required’ option feature» Selectable defaults10»»»»»»»»»»Customizable displayText box for customer entriesAdjustable max length, rows & sizeHide-able descriptionsSide note descriptionInclude category in searchHeading groupAutomatic product add‘Jump to product’‘Replace option’Order Management & Shipping AutoshipSchedule recurring orders/paymentsInvoice/receipt/packing slip logoDrop shipper supportMultiple ‘ship-to’ featureShipping label & packing slip printerLive shipping tracking with Google MapsintegrationReal-time shipping via UPS, USPS, FedEx, DHLand Canada PostCustom shipping tables (based on order total,number of items, zip code & weight)Ship dateAutomatically search shipping ratesAdd handling costs per productAutomatic email shipping confirmationMultiple warehouse supportQuick ‘estimated shipping’ calculationEmail notification for drop shipments‘Free Shipping’ for individual products or as astorewide promotionSpecify countries & states for shippingDefine methods for each shipping areaCustomer group & location-based shippingmethodsPartial shipmentsShipping insuranceImport batch tracking numbersTrueShip integrationUPS WorldShip integration3dcart.com
3dcart.com Big Book of Features Endicia & Galaxy integrationQuantity on ‘back order,’ ‘hold,’ ‘shipped’Stock priority designationsWarehouse management tools include:» Support for multiple warehouses» Ship from warehouse or fulfillment center» Specific product locations in warehousePurchase order (PO) system includes:» Generates purchase orders» ‘PO shipped’ confirmation» ‘PO received’ tracking» Multiple product support» Automatic PO stock updates» Unique shipping costs per POInventory Management Product inventoryOrdering systemOption inventoryInventory for child productsReal-time stock management‘Low stock’ alerts & managementStock history‘On hold’ & back order stockBack order fulfillmentQueue stock for orderVendor Management Vendor inventory rulesCustomizable vendor PO and email templatesMultiple ways to send PO‘Drop ship’ designationVendor ID/part number fieldsMax/min reorder quantity11 Separate addressName & display shipping methodsApply shipping methods to certain states/countriesActivate/deactive shipping methodMin/max order price/weight per shipping methodMultiple ways to confirm deliveryGuided carrier registrationShipping classificationsAdd shipping taxWeight in pounds or kilogramsAdd extra weightTest shipping ratesBackup base rateBackup per weight rateFixed shipping configurationOrder Return Management Built-in return merchandise authorization(RMA) systemSellable/damaged quantity received‘Lost value’ calculationQuantity fieldDeadline for RMA completionNote section for adminsRefund typeStatus fieldDigital License Management Prior use indicatorLicense key type“Allow reuse” optionDate trackingAutomatic licensing emails and customizabletemplatesShipping Calculation Real-time shipping rate calculationsApply extra shipping/handling fee (also availableas %)Residential/business default or customer-specified location type3dcart.com
3dcart.com Big Book of Features12Something missing? We’re all ears.A community of thousands of online retailers have opinions. If you have an idea for a feature,visit the “new feature request” section of our customer forum (http://forums.3dcart.com/new-feature-request/) and make a suggestion.Can’t find the feature you’re looking for?Check our Product Roadmapfor upcoming featuresSuggest a New Featurein our Uservoice PortalGet a Quote on CustomeCommerce Services3dcart.com
'Continue Order' capabilities Authorize, capture & refund from store manager Third-party integrations include: » OrderMotion Order Processing » Stone Edge » Quickbooks » Mail Order Manager Fraud Score risk management Guided & partial order processing Quick order editing Unlimited custom fields Order history
