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North CarolinaTitle Reference GuideThe IAA Vehicle Alternate Method of Disposal Guide is a proprietary document prepared solely for internal use byInsurance Auto Auctions, Inc., its subsidiaries and affiliated entities (“IAA”). No part of this document is to be photocopied,reproduced, stored in a retrieval system, transmitted electronically, or disclosed to a third party without prior writtenconsent of Diversified Services Administration or IAA Executive Management. 2013. Insurance Auto Auctions, Inc.
I N S U R A N C EA U T OA U C T I O N SLast Update 08/2013Table of ContentsContact Information . 3Title and Disposal Information . 4Standard Title Processing . 4DMV Title Fees . 4Duplicate Title. 5Additional Information . 5Deceased Owner Requirements . 5Repossessed Vehicle . 5Name Changes . 5Owner Retain . 5Un-Recovered Theft . 6Alternate Disposal . 6State Guidelines . 6Title Requirements by Vehicle Type. 6Title Branding Guidelines . 7Determining the Correct Title Type . 9Frequently Asked Questions . 9What is required to correct a mistake that is made by the owner on the back of the title? . 10Is a copy of the written estimate needed to process the title? . 10What type of PoA is required if the title is not signed? . 10If an owner’s full name is listed, does he/she need to sign as listed on the face of the title? . 10Example Documents . 11North Carolina Title (Front) . 11North Carolina Title (Back) . 12Glossary . 13Index . 15Please note - This document is intended to cover most requirements for obtaining a negotiable, lien-free title. Itis not intended to replace motor vehicle department regulations or rulings. If you have title questions pleasecontact IAA’s Title Solutions Department (TitleSolutions@iaai.com).Please direct any questions, comments, or corrections to IAA’s Title Solutions Team.TitleSolutions@iaai.com Toll Free - 888-MY-TITLE (888-698-4853) 2013. Insurance Auto Auctions, Inc.Page 2
I N S U R A N C EA U T OA U C T I O N SLast Update 08/2013Contact InformationIAA Website:http://www.iaai.comTitle Questions:IAA – Title Solutions7835 Woodland DriveSuite 200Indianapolis, IN 46278Toll Free: 888-698-4853FAX: 630-203-1119TitleSolutions@iaai.comMotor Vehicle Department:Vehicle Registration Section3148 Mail Service Center,Raleigh, NC 27699-3148Phone: 919-715-7000www.ncdot.gov/dmv/vehicleIAA Locations in North Carolina:Asheville4900 Hendersonville HwyFletcher, NC 28732Phone: 828-684-1564Fax: 828-684-3246Auction: Bi-Friday 9:30 AM ETGreensboro171 Carden RoadGraham, NC 27253-9468Phone: 336-226-4224Fax: 336-226-4254Auction: Thursday 9:30 AM ETCharlotte1710 Starita RoadCharlotte, NC 28206-1286Phone: 704-596-5854Fax: 704-596-7492Auction: Monday 9:30 AM ETRaleigh60 Sadisco RoadClayton, NC 27520Phone: 919-553-6148Fax: 919-553-2857Auction: Wednesday 9:00 AM ETConcord5100 Merle RdConcord, NC 28025Phone: 704-788-4421Fax: 704-784-2414Auction: Bi-Tuesday 12:00 PM ETWilmington415 Madeline Trask DriveCastle Hayne, NC 28429-5841Phone: 910-675-2311Fax: 910-675-1619Auction: Bi-Tuesday 9:30AM ETPlease direct any questions, comments, or corrections to IAA’s Title Solutions Team.TitleSolutions@iaai.com Toll Free - 888-MY-TITLE (888-698-4853) 2013. Insurance Auto Auctions, Inc.Page 3
I N S U R A N C EA U T OA U C T I O N SLast Update 08/2013Title mistakes can be costly and can significantly delay the sale of salvage vehicles. Catching these potentialerrors before the title paperwork goes to the auction can prevent title problems that will delay a vehicle’s sale byweeks or even months.Title and Disposal InformationStandard Title ProcessingIAA will apply for the appropriate title in the Provider’s name. In order to initiate this process the vehicleprovider must supply the following documentation: Properly Executed Title –o Non-Lien – Original title signed by all titled ownerso Lien – Original title, unsigned Lien released on front of title by lienholder – requires signature / title Generic, notarized Power of Attorney, signed by all titled ownerso Missing Title – Generic, Notarized Power of Attorney, signed by all titled owners Lien Release (if applicable) –o Lien released on the front of the title by a financial institute (bank, credit union, etc)o Must be released by signature and stampo Separate notarized lien release on letterhead if the lienholder is not a financial institution (individual,dealer)o Must include year, make, model, and VIN and titled owner’s name Odometer Disclosure – Odometer disclosure is required for vehicles less than 10 model years. Thiscan be accomplished on the title or with a separate odometer statement, signed by the owner. Mileageshould be stated with a verified reading and should not be an estimate or guess.If IAA is not processing the title, please attach the properly executed sale document and any additionalrequired forms as outlined above to a coversheet with your selling instructions noted. Forward thesedocuments to the appropriate IAA Branch.DMV Title FeesPlease contact your local IAA Branch or DMV for up-to-date feesDuplicate 15.00Salvage 15.00Please direct any questions, comments, or corrections to IAA’s Title Solutions Team.TitleSolutions@iaai.com Toll Free - 888-MY-TITLE (888-698-4853) 2013. Insurance Auto Auctions, Inc.Page 4
I N S U R A N C EA U T OA U C T I O N SLast Update 08/2013Duplicate TitleWith the owner’s cooperation, IAA can apply for a duplicate title.IAA will need: Two (2) generic, notarized Power of Attorney forms signed by all titled owners Damage Disclosure Form MVR181 (Contact IAA for Details – Provider Specific) Lien release – If applicableAdditional InformationDeceased Owner Requirements Joint Tenants with Right of Survivorship requires Death Certificate and signature of surviving spouse /kin.If probated, need Letters of Testamentary and title signed by executor.No probate requires Death Certificate, release from next of kin Form 317, and signed title by appointed.Repossessed Vehicle Affidavit of RepossessionDo not release lienLienholder signs title as sellerTitle required in provider's nameName Changes If the insured’s name is different than the name that appears on the title (i.e. different last name ornickname instead of first name), a copy of the marriage license, divorce decree, or court documentstating legal name has changed may be required in addition to the signed title. Please contact a NorthCarolina branch if questions arise.If name on title is completely different, this could be a situation where the owner purchased the vehiclefrom someone and did not title it properly. In this scenario the owner will be required to pay sales taxesand have the vehicle titled properly before it can be sold. Contact your local IAA branch or TitleSolutions for assistance in resolving these situations. Title Solutions requires written approval via emailor fax from provider before providing assistance.Owner Retain If the vehicle has been declared a total loss by the provider and deemed repairable, the owner may retainthe vehicle. A salvage title does NOT have to be issued on an owner retained vehicle.The provider completes a North Carolina Notification of Owner-Retained Salvage form (MVR-4C) andmails it to the North Carolina DMV.Please contact Title Solutions for more details.Please direct any questions, comments, or corrections to IAA’s Title Solutions Team.TitleSolutions@iaai.com Toll Free - 888-MY-TITLE (888-698-4853) 2013. Insurance Auto Auctions, Inc.Page 5
I N S U R A N C EA U T OA U C T I O N SLast Update 08/2013Un-Recovered Theft The provider is required to obtain a title in their name because the provider will need proof of ownershipif the vehicle is recovered.MVR 181 will need to be sent to state with title and application. Mark ‘theft’ on MVR181. Alternate Disposal If the Provider is unable to obtain a negotiable title, the vehicle can be sold for Parts Only. IAA requireswritten notification on provider letterhead. Lienholder needs to provide notification as well, ifapplicable.If lienholder is out of business or unresponsive, contact your local IAA branch. State GuidelinesTitle Requirements by Vehicle TypeVehicle TypeTitledPassenger vehiclesYesATVsNoBoatsYesCommercial trucks (i.e. tractor trailers)YesFarm EquipmentNoManufactured and mobile homesYesMopedsNoMotor Homes and RV’sYesMotorcyclesYesOff-road vehiclesNoSnowmobilesNoTrailersYesNoteAs of January 1, 2007 - Any motorized vessel or sailboat 14feet or longer must be titled through the Wildlife ResourcesCommission.Please direct any questions, comments, or corrections to IAA’s Title Solutions Team.TitleSolutions@iaai.com Toll Free - 888-MY-TITLE (888-698-4853) 2013. Insurance Auto Auctions, Inc.Page 6
I N S U R A N C EA U T OA U C T I O N SLast Update 08/2013Title Branding GuidelinesSalvage titles are required for vehicles of all model years that have been damaged bySalvage Titlecollision or other occurrence to the extent that the cost of repairs exceeds 75% of thevehicle's fair market value.Clear TitleIf the vehicle has damage with a repair cost of less than 75% of the fair market value itcan be sold with a clear title unless a total loss claim was paid. If a provider pays a totalloss claim, the vehicle is always sold on a salvage title.Please direct any questions, comments, or corrections to IAA’s Title Solutions Team.TitleSolutions@iaai.com Toll Free - 888-MY-TITLE (888-698-4853) 2013. Insurance Auto Auctions, Inc.Page 7
I N S U R A N C EA U T OA U C T I O N SLast Update 08/2013Please direct any questions, comments, or corrections to IAA’s Title Solutions Team.TitleSolutions@iaai.com Toll Free - 888-MY-TITLE (888-698-4853) 2013. Insurance Auto Auctions, Inc.Page 8
I N S U R A N C EA U T OA U C T I O N SLast Update 08/2013Determining the Correct Title TypeNorth Carolina Salvage Title Flow ChartPlease direct any questions, comments, or
The IAA Vehicle Alternate Method of Disposal Guide is a proprietary document prepared solely for internal use by Insurance Auto Auctions, Inc., its subsidiaries and affiliated entities (“IAA”). No part of this document is to be photocopied, reproduced, stored in a retrieval system, transmitted electronically, or disclosed to a third party without prior written consent of Diversified .
