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ON-PREMISE SERVICESFor residents with disabilities, limited public rightof-way streets, hard-to-service areas, and valetservice requests, Athens will utilize “Push Services”to relocate the recycling, organics, and/or trashcontainers for service. Push Services are subject toverification or additional charges. Push Services aresubscription based. Rates are determined by thedistance from the container’s permanent locationto the location where the container is serviced.Contact the Athens Customer Care Center torequest on-premise services.Non-Chargeable Push Services Residents with disabilities - For single-familyhouseholds where all residing adults havedisabilities preventing them from placing anyAthens container curbside, Athens’ drivers willretrieve the carts for collection.L imited public right-of-way streets - Forsingle-family households where propertytopography, steep driveways, below gradedwellings, or limited access to public streetspresent possible safety hazards to place Athenscontainers curbside, Athens’ drivers will retrievethe carts for collection.Chargeable Push ServicesH ard-to-service - For single-family householdswhere Athens’ trucks have accessibilityconstraints that make regular curbsidecollection difficult or impossible, Athens willutilize a smaller scout truck to relocate thecontainer to a safe collection location. Resident requests - For single-familyhouseholds requesting valet services of Athens’containers, Athens’ drivers will retrieve thecarts for collection and will return them to theirpermanent location after service. Valet servicesinclude anytime a driver must dismount fromtheir collection truck, relocate a cart, and returna cart back to its permanent location.8REASONS FOR NON-COLLECTIONCONTAMINATIONIntentionally or unknowingly placing unacceptableitems in the recycling, organics, and/or trashcontainers is considered contamination and issubject to fees. Contamination poses a safety riskto waste workers and may result in the loss ofrecyclable or compostable material. To review howbest to sort your waste and avoid contamination,visit CanIRecycleMy.com.Contamination is defined as: When a recycling container includes 10% ormore of trash and/or organics material When an organics container includes 3% ormore of trash and/or recyclable material When the recycling, organics, and/or trashcontainer includes any amount of hazardousand/or electronic wasteWithin one (1) calendar year, each residence isallowed up to two (2) instances of contaminationwithout penalty. On the third (3) and subsequentinstances, contaminated containers will be subject tocontamination fees.

OVERFILLS & OVERWEIGHTOverfilled and overweight containers are subject to overage fees and run the risk of non-collection. If a cart isunserviceable due to being overfilled or overweight, a warning notice will be affixed to the container detailingwhy it was not emptied.Aside from being unsightly, overfilled containers can pose potential health and safety hazards to Athens driversand the environment. Overweight carts can damage the body of the cart and/or the collection truck, and causespillage of material into the street.A container is considered overfilled when:I t is filled above the rimT he container lid does not closeT here is excess material spilling outside of the containerA container is considered overweight when:I t is too heavy for a driver to safely maneuver for serviceC ontainer contents include heavy materials such as auto parts, concrete, dirt, rocks, large pieces of treetrunks, or construction debrisTo avoid overfills & overweight:R emove any excess waste materialsD o NOT tightly pack contents - all waste materials inside a cart must freely fall out when emptiedD o NOT add heavy materials to cartsB reak down cardboard boxesR equest extra collection service when necessaryR equest a Bulky Item Collection for larger itemsO rder a temporary roll-off container for construction and demolition projectsIMPROPER PLACEMENT OF MATERIALSAthens is not obligated to collect any waste material that is not placed inside its designated collectioncontainer. For any excess materials, consider scheduling a bulky item pick up for larger items or schedule anextra collection service as needed, subject to additional charges.AthensServices.com9

ADDITIONAL SERVICESBULKY ITEMSResidents are provided up to two (2) FREE bulkyitem collections per calendar year. Extra collectionswithin a year are subject to additional charges. Eachbulky item pick includes up to three (3) large items.Acceptable bulky items include, but are not limitedto, dryers, furniture, mattresses, refrigerators, rugs,tree trunks, washing machines, and water heaters.Automobile parts, construction debris, hazardouswaste, and heavy items (such as pool tables andpianos) are NOT allowed as part of a bulky itempickup nor in any Athens container. Contact theAthens Customer Care Center at (833) 791-2377to request a bulky item pickup.EXTRA COLLECTION SERVICEFor occasions when waste generation exceedsthe normal, weekly service, residents areencouraged to schedule an extra collection. This isrecommended to avoid potential service interruptionsor fees resulting from overfilled, overweight, orcontaminated containers.10MOVE-IN RECYCLING COLLECTIONWithin three (3) months of service activation, newThousand Oaks residents looking to dispose of largeamounts of moving material and other packingequipment (such as flattened cardboard boxes andbundled newspapers) are encouraged to scheduleone (1) FREE recycling collection.Move-In Recycling Collection is available only forrecyclables. If organics and/or trash materials arefound to be included in the recyclables, the servicewill count towards one (1) of the resident’s two (2)free bulky item pick ups per calendar year.

TEMPORARY BINS & ROLL-OFF CONTAINERSTemporary Bins - For short-term clean up and yardclearing projects, residents are encouraged to rent atemporary three (3) cubic yard bin to avoid overfills,overweights, or contamination of household carts.Roll-off Containers - For larger construction anddemolition (C&D) projects, residents are encouragedto rent a roll-off container. Waste material generatedduring the construction, renovation, or demolition of alocation cannot be placed in regular carts. Examplesof C&D materials include, but are not limited to,asphalt, bricks, carpet, concrete, dirt, doors, drywall,earth, glass, construction and cabinet lumber,masonry materials, pallets, pipes, plastics, plumbingfixtures, rocks, salvaged building components, scrapmetal, roof shingles, tile, and windows.Disposal Instructions (Real Trees)R emove all stands, lights, ornaments, treeskirts, and tinselI f your tree is more than six feet in length,please cut it in halfP lace your tree curbside for collection - treesare collected over a three (3) week period onregular collection days from December 26ththrough January 16thI f a resident misses the designated collectionperiod, they can request a bulky itemcollection or cut up the treeArtificial trees, flocked trees, and trees coatedwith fire retardant are NOT recyclable orcompostable; they will be treated as trash. If theartificial tree is still usable, please consider donatingit. Broken or no longer usable artificial trees shouldbe disposed of as part of a bulky item collection.To order temporary service, visit the City’s website atTOaks.org/RecycleTO; scroll down and select the link“Bin and Dumpster Rental.”HOLIDAY TREE COLLECTIONAthens Services collects and composts real holidaytrees and foliage into nutrient-rich soil amendmentthat can be used in agriculture, public parks, andlandscaping.AthensServices.com 11

SCAVENGINGScavenging is the theft of recyclable materials.For safety reasons, Athens does NOT recommendresidents confront scavengers. Residents canconsider placing the recycling cart out the morningof collection, instead of the night before, to reduceunwanted activity.ILLEGAL DUMPINGIt is illegal to abandon or dump bulky items or otherwaste materials in the public right-of-way; this mayresult in a citation from the City. Illegal dumpingshould be reported through the City’s online platform,ConnecTO at TOaks.org/ConnecTO.ConnecTO is also available (in the app store)as a mobile app for iOS and Android; search forConnecTO. For emergency requests call(805) 449-2499.12E-WASTE, HOUSEHOLDHAZARDOUS WASTE, & U-WASTEELECTRONIC WASTE (e-waste)Can include those devices that utilize electricalwiring, plug into an electric outlet, or require abattery or light bulb. Examples include, but are notlimited to, computers and accessories, circuit boards,extension cords, flash lights, microwaves, phones,stereos, televisions, and more.

HOUSEHOLD HAZARDOUS WASTE (HHW) isany product labeled toxic, poisonous, corrosive,flammable, combustible, or an irritant. Examplesinclude, but are not limited to, antifreeze, automotivefluids, cleaning products, compressed gas cylinders(full or empty), fertilizers, herbicides, paint,pesticides, pool chemicals, solvents, and more.UNIVERSAL WASTE (u-waste) primarily comesfrom consumer products containing mercury, lead,cadmium, and other substances that are hazardousto human health and the environment. Examplesinclude, but are not limited to, batteries, compactfluorescent light bulbs (CFLs), fluorescent lighttubes, thermometers, thermostats, various electronicdevices, and more. U-waste can be considered partof hazardous waste.Home Collection - Athens Services providesFREE, quarterly Household Hazardous Waste (HHW)collection events for Thousand Oaks residents. Forprogram details and a list of acceptable items, visitAthensThousandOaks.com.Local Drop Off - The City of Thousand Oaksoperates a permanent Household Hazardous Waste(HHW) Facility for residents of Thousand Oaks &unincorporated Ventura County. Appointments arerequired for HHW drop-offs and can be scheduledonline at TOaks.org/HHW. Hours of operation areFridays & Saturdays, 9:00 a.m. to 1:00 p.m. (exceptmost major holiday weekends). The facility is locatedat 2010 Conejo Center Drive, Newbury Park, CA91320.HOW TO HANDLE BATTERIESIt is illegal to place batteries in your waste bins.Batteries should be disposed of as hazardouswaste. They can spark fires or create an unsafeenvironment for waste workers. If properly collected,battery recyclers can repurpose the metal. Usethese storage tips to avoid short-circuitingand fires:P lace a piece of non-conductive tape or ducttape on the ends, and do not cover the brandname or chemistry of the batteryS tore batteries in a container that does notconduct electricity (like plastic, cardboard,or glass)Batteries can be disposed of in collection containerslocated at the entrance to City Hall, T.O. library,Goebel Adult Center, T.O. Transportation Center, andT.O. Community Center.DISPOSAL OPTIONSE-waste, hazardous waste, and u-waste is NOTaccepted in any Athens container and must bedisposed of through alternative collection methods,as described here. It is illegal to dispose of theseitems into a waste container, down the drain, orby abandonment.AthensServices.com 13

Sharps containers (in the sizes of 1.5 quart and5 quart) will also be available for pick up at theAthens’ Thousand Oaks Sustainability Center,Monday – Friday, 8:00 a.m. to 5:00 p.m. Residentswho are home-bound may request a FREEdelivery by calling (833) 791-2377 or visitingAthensThousandOaks.com.MEDICINEIt is illegal to dispose of expired, unused, orunwanted pharmaceuticals into a waste containeror down the drain. Medicine is NOT accepted as partof Athens’ HHW Home Collection program nor at theThousand Oaks Household Hazardous Waste Facility.Medication includes:O ver-the-counter & prescription medicationsM edicated lotions & ointmentsP et medicationsS chedule II – V controlled substancesDISPOSAL OPTIONSResidents can learn about medication preparationand locate FREE disposal sites by scanning the QRcode or by visitingTOaks.org/HHW (then scrollingdown to the “UnacceptableItems” section and clicking on themedications link).SHARPSIt is illegal to dispose of needles, lancets, and/orsharps into any waste container, down the drain, orby abandonment.FREE HOME-GENERATED SHARPS CONTAINERSResidents can pick up FREE collection containers forthe safe storage of home generated medical sharps,needles, and lancets from the Thousand OaksHousehold Hazardous Waste Facility, thePublic Works Department at City Hall, or LosRobles Hospital.14SHARPS DISPOSALHome generated medical sharps, needles, andlancets must be disposed of through alternativecollection methods. For disposal options, visitTOaks.org/HHW or download RecycleTO bysearching for RecycleTO in your mobile app store.Collection containers can be dropped off at one ofthe locations below:T housand Oaks Household HazardousWaste Facility2010 Conejo Center DriveNewbury Park, CA 91320Fridays & Saturdays, 9:00 a.m. to 1:00 p.m.(except most major holiday weekends) Los Robles Hospital215 West Janss Road, Thousand Oaks, CA 91360Monday – Friday, 7:00 a.m. to 7:00 p.m. andSaturday & Sunday, 8:00 a.m. to 12:00 p.m. onejo Valley Medical GroupC125 West Thousand Oaks BoulevardThousand Oaks, CA 91360Monday – Friday, 8:00 a.m. to 5:00 p.m. andSaturday, 9:00 a.m. to 5:00 p.m.

FREE OIL CHANGE KITIf you’re a Do-It-Yourselfer and like to change yourown oil and filter, pick up a FREE Oil Change Kitfrom one of the facilities below. This kit containseverything you need to safely change and transportyour used oil and filters to a Certified Used OilCollection Center.TIRE RECYCLINGTires require special disposal. It is illegal to disposeof them into any waste container or by abandonment.To find a center that accepts used tires, contact anylocal tire or auto shop. Safe Disposal Fees may apply,but may be waived by the business with a purchaseof new tires.T housand Oaks Household HazardousWaste Facility2010 Conejo Center DriveNewbury Park, CA 91320Fridays & Saturdays, 9:00 a.m. to 1:00 p.m.(except most major holiday weekends) thens’ Thousand Oaks Sustainability CenterAA limited supply will be available forresidential pickup2251 Thousand Oaks Blvd.Thousand Oaks, CA 91362Monday – Friday, 8:00 a.m. to 5:00 p.m.For more information and disposal options, visitTOaks.org/HHW and scroll down to and click on“motor oil and filter recycling.”HOME COMPOST BINSFor residents interested in backyard composting, theCity offers discounted 82-gallon home compost binsthat are made of 100% recycled materials. Whenusing a backyard compost bin, residents have theopportunity to divert more green waste and foodscraps from the landfill and will be able to createnutrient-rich soil amendment right at home!Residents interested in a home compost bin canorder one directly from the City by visitingTOaks.org/GoGreen, selecting the “Landscaping”section, and filling out theCompost Bin Order Form.There is a limit of one (1)bin per household. After theorder form and payment hasbeen processed, Athens willdeliver the compost bin tothe resident’s home.FREE LANDFILL &RECYCLING DAYSThree (3) times a year, Athens will identify FREELandfill and Recycling Days at designated locationsfor residents of single-family and multi-familydwellings. Residents must provide proof of homeaddress within the City of Thousand Oaks. Nocommercial vehicles or commercial waste willbe accepted, nor will waste or materials fromlandscaping companies. Residents are allowed upto two (2) loads per event, using a vehicle no largerthan a five (5) passenger automobile or a pickuptruck, and will be responsible for unloading their ownwaste materials. Electronic waste, hazardous waste,liquids, medical/biological waste, and universalwaste will NOT be accepted.STREET SWEEPINGAthens will be providing street sweeping servicesthroughout the city. Residential street sweepingwill be conducted between 7:00 a.m. to 7:00 p.m.,Monday - Friday once-every-other-weekOctober through April, and once-a-month Maythrough September.If street sweeping falls on one of Athens’ observedholidays, street sweeping will be delayed by one day.For a citywide map and street sweeping schedule,visit AthensThousandOaks.com.AthensServices.com 15

CITY OFTHOUSANDOAKSRESIDENTIAL &CONDO/TOWNHOMEBROCHUREPRINTED ON RECYCLED PAPERP.O. BOX 60009,City of Industry, CA 91716PresortedFirst ClassU.S. POSTAGEPAIDArcadia, CAPERMIT #452

Thousand Oaks Sustainability Center 2251 Thousand Oaks Blvd. Thousand Oaks, CA 91362 (805) 852-5264 Monday - Friday, 8:00 a.m. to 5:00 p.m. HOLIDAYS OBSERVED Holidays create a one-day delay in collection service. Athens Services observes the following holidays: New Year's Day (January 1st) Memorial Day (last Monday in May) Independence Day .