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Reason 13: Deploy Anywheresalesforce.com salesforce cloudSugarCRMSugar On-siteSugar On-demandSugar Private CloudPartner cloudPublic cloudThis matters to youbecauseChoice always mattersControl
Reason 12: Customizations and Integrationssalesforce.com Proprietary language; force.com Arbitrary limitations & hiddenfeesSugarCRMCommon language; PHPNo limitations or hidden feesSugarLogicThis matters to you becauseGreater flexibilityBigger optionsMore control
Reason 11: Opensalesforce.com Closed environment Stuck on salesforce islandSugarCRMOpen environmentCode level accessOpen sourceAudit capabilitiesCE has over 7M downloadsThis matters to you becauseControl over your destinyMore value
Reason 10: More Valuesalesforce.com 5 editions (levels) Upgrade to the next level tounlock more features and valueSugarCRMIntegrated Marketing engineSugar Mobile is more flexibleSugar Professional has morefeatures than level 1, 2 or 3This matters to you becauseYou deserve to be treated as acustomer, not a number
Reason 9: No Penalty for Successsalesforce.com Penalizes your CRMsuccess Arbitrary limitsSugarCRMSugar grows with youNo penalty for greater valueSugar Professional isequivalent to salesforceEnterpriseThis matters to youbecauseCustomer success shouldnever equate to an upsellopportunity
Reason 8: Flexiblesalesforce.com “flexible” on their terms Notoriously difficult to work with Integrations are controlled throughthe AppExchangeSugarCRMWorks the way YOU workCustomers love SugarIntegrations are open and availableto all customers and partnersThis matters to you becauseOptions are keyNo vendor lock in
Reason 7: Your Data is Yourssalesforce.com .csv backup is not usableformat No ODBC support Weekly backups are SugarCRMFull relational database backupODBC supportWeekly backups are freeThis matters to you becauseYour data is yoursYou should have control,anytime, all the time
Reason 6: Configurationssalesforce.com Configurations by admin Configuration limitationsSugarCRMConfigurations by end userNo configuration limitationsEasy SocialCRMconfigurationThis matters to youbecauseMore flexibilityGreater control
Reason 5: Intuitivesalesforce.com 10 year old design Focus on chatter not on sales Unnecessarily complexSugarCRMThe best user experienceCommon web 2.0 UIEnd users customizationThis matters to you becauseYour people can focus on yourcustomers, not on data entryBetter end user adoption
Reason 4: Social CRMsalesforce.com Social CRM is about customers Chatter will be opened forcustomers Spring 2012 release Radian6 is not Social CRM butmonitoring of social mediaSugarCRMActivity streamsLinkedIn, Twitter & FacebookCustomer and social collaborationBox.net, GoToMeeting, Google Docs,LotusLive, Qontext and WebExThis matters to you becauseIt’s all about customers
Reason 3: Sales Intelligencesalesforce.com Jigsaw only Premium serviceSugarCRMInsideView, Jigsaw, HooversIncluded in the subscriptionThis matters to youbecauseBetter informed sales staff greater revenue opportunities
Reason 2: Mobile CRMsalesforce.com BlackBerry, iPhone, WindowsChatter has other clientsNeed to Learn Developmentfull mobile solution is expensiveSugarCRMAndroid, BlackBerry, iPad &iPhoneMuch better PIM integrationNo learning mobile developmentIncluded in the subscriptionsThis matters to you becauseMobile CRM is critical to mostcustomers
Reason 1: Affordablesalesforce.com Upsell to Enterprise edition 125/user/month Customers in EU, AUS,Japan pay a 45% premium( 180) 135/user/monthAU 180/user/month 15,000/user/monthSugarCRMMore value for your money 30/user/monthThis matters to youbecauseCost always matters
SugarCRM –More Flexibility, Greater Control, Better Price
Salesforce.com is Not CloudSalesforce.com does not run onAmazon EC2IBM SmartCloud EnterpriseGoogle App EngineMicrosoft Windows AzureRackspace cloudAs Amazon gets better, faster and cheaper how doesthat benefit Salesforce.com?Cloud means flexibility and portability. It means thatthe customer gets the benefit as IBM, Microsoft,Google, Amazon, Rackspace, etc. getbetter/faster/cheaper.Salesforce.com brings none of that.
salesforce.com BlackBerry, iPhone, Windows Chatter has other clients Need to Learn Development full mobile solution is expensive SugarCRM Android, BlackBerry, iPad & iPhone Much better PIM integration No learning mobile development Included in the subscriptions This matters to you because Mobile CRM is critical to most customers
