WIXLIB

Washtenaw Community CollegeMOffice of Curriculum and AssessmentProgram Information ReportMedical Office Administration (CTMOA)CertificateProgram Effective Term:Fall 2014This program prepares the student for entry-level administrative work in medical offices and healthcare facilities. The courseworkintroduces students to the duties of the medical receptionist, as well as the basics of health insurance and medical billing. Studentswill learn how to answer patient and professional inquiries, decipher health insurance benefits, use medical software for schedulingand charting, as well as how to communicate with patients and medical staff. This program is not an AAMA certification preparationprogram.Continuing Eligibility Requirements:All courses must be completed with a GPA of 2.0 or better.BOSBOSBOSBOSHSC101C157175223124BOS 185BOS 224HSC 115Advanced KeyboardingWord Processing and Document Formatting IMedical Office CommunicationMedical Office ProceduresMedical Terminology13233Medical Computer Skills and Electronic Health RecordsMedical Office Insurance and BillingClinical Procedures for Administrative Medical Assistants342Minimum Credits Required for the Program:Friday, February 21, 2014 10:29:30 a.m.21Page 2 of 2

WASHTENAW COMMUNITY COLLEGEPROGRAM CHANGE OR DISCONTINUATION FORMProgram Code: CTMOAProgram Name: Medical Office AdministrationDivision Code: BCTDDepartment: Business Office SystemsEffective Term: Fall2014Directions:1. Attach the current program listing from the WCC catalog or Web site and indicate any changes to be made.2. Draw lines through any text that should be deleted and write in additions. Extensive narrative changes can be included ona separate sheet.3. Check the boxes below for each type of change being proposed. Changes to courses, discontinuing a course, or addingnew courses as part of the proposed program change, must be approved separately using a Master Syllabus form, butshould be submitted at the same time as the program change form.Requested Changes:0Review[g!Remove course(s): H'- '-IT. . 1""'"0., 14[g!Add course(s): . H S:. C'--'1.,2.0Program title (title was )0Description0Type of award0Advisors0Articulation informationShow all changes on the tt rhPrl0Program admission requirements0Continuing eligibility requirementsD Program outcomes0Accreditation information0Discontinuation (attach program discontinuationplan that includes transition of students and timetablefor phasing out courses)00theroal!e from the catalos:r.Rationale for proposed changes or discontinuation:HSC 124 is the replacement course for HIT 101, which will be discontinued in the fall of 2014.Financial/ staffing/ equipment/ space implications:No changes in or additional stafflng/equipment/space resources required.List departments that have been consulted regarding their use of this program.N/ASiatures:Print NameReviewerInitiatorenkinsDe artment ChairenkinsDivision Dean/ AdministratorRosemaVice President for InstructionBill AbernethPresidenth'' wri in &haded area. &teted in:WilsonRose BellancaBaaneCM Databafe.- ' 1Please submit completed form to the Office of Curriculum and Assessment and eposting on the website./ftf ltfelectronic copy to sjohn@wccnet.edu forj;;.g/llf 71'/oWe of Curriculum & ulum

\Vee Programs Medical Office AdministrationPage 1 of 1.ACADEMICSMedical Office Administration (CTMOA)Certificate2013- 2014DescriptionThis program prepares the student for entry-level administrative work in medical offices and healthcare facilities. The coursework introducesstudents to the duties of the medical receptionist, as well as the basics of health insurance and medical billing. Students will learn how to answerpatient and professional inquiries, decipher health insurance benefits, use medical software for scheduling and charting, as well as how tocommunicate with patients and medical staff. This program is not an AAMA certification preparation program.Continuing EligibilityAll courses must be completed with a GPA of 2.0 or better.Contact IriformationDivision: Business/Computer TechnologiesDepartment: Business Office Systems DeptAdvisors: Joyce Jenkins, Amy LoskowskiRequirementsFirst SemesterClassCreditsTitleAdvanced KeyboardingWord Processing and Document Formatting I3Medical Office Communication2Medical Office Procedures3ABaltlica;e Te;;;;i;;olo!n fo; tl;e lleelth lftfef'l'ltetiaATeeRAeleft P;oresstu;;al312TotalSecond Semester lO,L\ -W-e dlLQ\-r lndct L CreditsTitleMedical Computer Skills and Electronic Health Records3Medical Office Insurance and Billing43Clinical and Lab Procedures for Office Assistants10TotalTotal Credits Required:22 Gainfol Employment DisclosuresHome I Academics I Serv1ces I Activities I News & Events I About Us I Contact Us I Jobsli 2014 Washtenaw Community College, 4800 E. Huron River Drive, Ann Arbor, Ml 48105-4800, ms/view/program/CTMOA/Feedback & Suggestions1124/2014

N Washtenaw Community CollegeOffice of Curriculum and AssessmentProgram Information ReportMedical Office Administration (CTMOA)CertificateProgram Effective Term:Fall 2013This program prepares the student for entry-level administrative work in medical offices and healthcare facilities. The courseworkintroduces students to the duties of the medical receptionist, as well as the basics of health insurance and medical billing. Studentswill learn how to answer patient and professional inquiries, decipher health insurance benefits, use medical software for schedulingand charting, as well as how to communicate with patients and medical staff. This program is not an AAMA certification preparationprogram.Continuing Eligibility Requirements:All courses must be completed with a GPA of 2.0 or better.HIT 101Advanced KeyboardingWord Processing and Document Formatting IMedical Office CommunicationMedical Office ProceduresHealthcare Terminology for the Health Information Technology Professional805 185805 224HSC 115Medical Computer Skills and Electronic Health RecordsMedical Office Insurance and BillingClinical and Lab Procedures for Office Assistants805805805805101C157175223Minimum Credits Required for the Program:Tuesday, April2, 2013 10:36:55 a.m.1323334322

Washtenaw Community CollegePROGRAM PROPOSAL FORM0Preliminary Approval- Check here when using this form for preliminary approval of a program proposal, and respond to theitems in general terms. Final Approval- Check here when completing this form after the Vice President for Instruction has given preliminary approval toa program proposal. For final approval, complete information must be provided for each item.Program Name:Medical Office AdministrationDivision and Department:Business & Computer Technologies - Business Office Systems DepartmentType of Award:D AA D J\S D 1\AS Cert. 0 Adv. Cert. 0 Post-Assoc. Cert. 0ProgramCode:C.1'MoACert. of Comp.Effective Term/Year:Fall2013CIP Code:Initiator:Amy Loskowski and Joyce Jenkins51J)7/0Program FeaturesProgram's purpose and its goals.Connection to other WCC Programs, Agencies, and Professional Organizations:Criteria for entry into the program,along with projected enrollmentfigures.Connection to other WCC programs,as well as accrediting agencies orprofessional organizations.Special features of the program.In the Fall of 2012, the new CTMOS- Medical Office Assistant (Clinical) Program replacedthe CTMAS- Medical Office Assistant Program. The CTMAS program is not acceptingnew students and all students currently enrolled in the program have until theSpring/Summer of 2015 to complete their courses. Based upon student feedback, the BOSDepartment felt it necessary to create a new Medical Office Administration certificate forstudents not wishing to focus on clinical work.Purpose and Goals:Allow students the option to complete a program that prepares them to work in a medicaloffice environment in a non-clinical role.Criteria for Entry into the Program:No set criteria at this time.Projected Enrollment Figures:Listed below arc the enrollment numbers provided by the Institutional ResearchDepartment for the C:TMAS: Medical Office Assistant program for 2011-12: BOSBOSBOSHSC:157- 173 students223 - 86 students224 - 59 students115 - 49 studentsDuring the 2011-12 years, 38 awards were granted in the CTMAS program. Here are theprojected enrollment figures for the following courses that began in the fall of 2012: o1- & A /P(}Jed .2/Jt I J.5 v''BOS 175- two sections during the Fall and Winter semesters with 24 studentseachBOS 185- one section during the Fall and Winter semesters with 24 studentsProgram Proposal Form 8-2005

NeedThis program would be beneficial for students not wishing to complete a clinical certificate.The focus would be on office administration and not include any direct patient care.Need for the program with evidenceto support the stated need.()utcomcsAssessment MethodProgram Outcomes/ AssessmentState the knowledge to be gained, skills tobe learned, and attitudes to be developedby students in the program.Include assessment methods that will beused to determine the effectiveness of theprogram.1.Recognize and apply principles and bestpractices for the secure handling of patientdata and computer systems in healthcareand medical office settingsRecognize and apply principles of ethicaland legal patient care throughout thepatient's experience with the medical officeComplete medical insurance claim formsfor third-party payers using the propercoding system2.3.1. Practical exam in BOS 1852. Written and practical exams fromBOS 2233. Written and practical exams fromBOS 224The following courses will be included within the Medical Office Administration Program:the courses in the program as theyin the catalog. List minimum credits. Include any notes that should BOS 101C- Advanced Keyboarding (1 credit)BOS 157- Word Processing and Document Formatting I (3 credits)BOS 175- Medical Office Communication (2 credits)BOS 185- Medical Computer Skills and Electronic Health Records (3 credits)BOS 223- Medical Office Procedures (3 credits)BOS 224- Medical Office Insurance and Billing (4 credits)HIT 101 - Healthcare Terminology for the HIT Professional (3 credit)HSC 115- Clinical and Lab Procedures for Office Assistants (3 credits)Total Credits Required: 22START-UP COSTSONGOING COSTS ecify program costs in the followings, per academic year:Facilitiesrogram Description for Catalog andebsiteTOTALS This program prepares the student for entry-level administrative work in medical officesand healthcare facilities. The coursework introduces students to the duties of the medicalreceptionist, as well as the basics of health insurance and medical billing. Students will learnhow to answer patient and professional inlluiries, decipher health insurance benefits, usemedical software for scheduling and charting, as well as how to communicate with patientsand medical staff. This program is not an AAMA certification preparation program.nsure- Nonerogram Informationory Committee - BOS Department Advisory Committee ''"'"'"uuurequirements- Noneagreements- Noneeligibility requirements - 0 ofr & A . D{;, pA'Program Proposal Form 8-2005