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Ascom Telligence.Keeping care close at hand.Introducingthe AscomPatient ResponseSystem1

19%Nurses spend less thanone fifth of their time ondirect patient care.1Ascom Telligence offersworkflow tools that canfree up more time forcaregivers.Ascom Telligence.Nurse Call reinvented—againBeforeHealthcare is constantly evolving. Increased awareness of nosocomial infections, for example,has helped prompt the adoption of single-room layouts in hospitals. Such layouts can contributeto more privacy and a better healing environment for patients. But they can also mean morewalking for already busy caregivers.2 Clinical workflows at the patient bedsideNew Healthcare developments (single-room layouts,increasing patient empowerment, etc.) call for a freshapproach to nurse call systems. And that’s exactly whatthe new generation Ascom Telligence provides. In fact,it is so innovative it constitutes a new category of Healthcare communications: the Ascom Patient ResponseSystem. The following features and benefits explain why.1Ascom Telligence user-defined workflow buttons helpcaregivers spend more time at the bedside. A press ona bedside station gives direct connections to colleagues.Requests, updates and alerts go directly from the patientroom to labs, pharmacies, administration, security, and soon. Rounding becomes smoother.AfterSecure device interfaces are critical for bedside care.Ascom Telligence offers its own SafeConnect plugto support data exchange between medical devices.SafeConnect is a breakaway magnetic connectorthat safely separates from a device if accidentallydisconnected.Streamlining staff communicationand collaborationEfficient management of tasks and calls is the basis forstreamlined staff communication and collaboration. That’swhy Ascom Telligence enables staff to manage andtrack calls from initiation to completion, helping to ensureprompt responses with minimal steps. And why it letsthem create, select, and track multiple task reminders—again, from initiation to completion.3 A voice for patientsAscom Telligence gives patients a strong, reliable voice.A push on a button lets them place calls to staff consoles,annunciators and nurses’ mobile devices. The standalone speech module makes it easy to expand directpatient-to-staff speech to additional care areas.Ascom Telligence lets staff customize workflowbuttons for smoother communication of specific needs.Customized text, icons and colors on any label—alongwith programmable event types, multi-mode actions(short/long press) and matching reassurance lights—let a station signal more event types. A ward can bedesigned to match specific patient needs at any time.Staff gain immediate understanding of an event and itspriority and can respond appropriately.Ascom Telligence empowers patients. It lets themremotely control blinds, TVs, radios, lighting andinformation systems. By letting patients select specificservice requests (pain, water, toilet, etc.), AscomTelligence can help reduce response times and improvepatient satisfaction.2Targeted and fastcommunications betweenpatients and specificcaregivers. It’s a simplegoal—but it takes anadvanced solution suchas Ascom Telligenceto achieve it.

A voice forpatientsKeeping care close at handTask managementPatient Betty calls fora blanket and water.From the staff console,a nurse creates a task,documenting the requestand notifying an aidefor completion.Conventional nurse call systems are based on misconceptions: that patientsand caregivers are stationary; that sources of information should be static;that care is unidirectional; that patients and their families are passive.But nothing could be further from the truth.The fluid, dynamic nature of modern Healthcarerenders conventional nurse call systems inefficient.For instance, frontline staff just don’t have the timeto walk and assess individual service calls. What staffneed is a system that supports mobility—that lets themcommunicate with patients and assess their needswhile on the move.Enabling clinicalworkflowsat the bedsidePatients have similar needs. They need to feelconnected to their mobile caregivers. They needsystems that make it easy for them to communicatetheir needs. They need to feel some sense of controlover their immediate environment.Instead of calling for amember of staff, patientBetty uses her AscomTelligence bedside handsetto adjust the window blindsin her room.Betty feels some distress.She calls for help on herpatient handset. Her assignedaide is busy with anotherpatient. Betty’s alarmnotification is automaticallyforwarded to Irina, anotherassigned aide, who acceptsthe call. Irina speaks with Betty,calming and reassuring heras she goes to her aid.Good news. Betty is beingdischarged. The Charge Nursehits a button on her AscomTelligence bedside module tonotify housekeeping to prepareBetty’s room for the nextpatient.Ascom Telligence addresses these and other issues.It connects patients, staff, clinical data, support servicesand medical devices. It helps simplify and smoothencommunications and workflows between all the manyactors involved in frontline care. The result? Bettercollaboration, more satisfied patients, and the bestpossible use of resources.Bedside clinical workflowAscom Telligence at work in the real worldA doctor decides to monitorBetty’s vital signs. A monitoris connected to the AscomTelligence medical input viaAscom SafeConnect .Should the monitor go intoalarm, notifications will besent directly to her RN’smobile device.The images to the right show Ascom Telligence at workin a range of scenarios. They show how it helps deliverthe patient’s voice to caregivers anywhere, and showshow they can use Ascom Telligence to plan, executeand manage their responses.While being helped into bed byher aide, Betty begins to fall.The aide makes a priority call forassistance by twice pressingthe patient handset button.ReportingA family member is concernedabout Betty’s care. The nursemanager reassures her with areport summarizing call responsetimes. The information helpsreassure Betty’s family.The scenarios shown are only a small sampleof the system’s full range of benefits.4After Betty’s event, the charge nurselogs into the Ascom Telligenceconsole and easily configuresBetty’s room to send priority callsto ensure faster response. She alsosets a visual indication on the domelight to show Betty as a fall risk.Aide Irina realizes that Bettyneeds immediate assistance.Irina upgrades Betty’s call fromher mobile handset, notifyingthe emergency responseteam.5Streamlining staffcommunicationand collaboration

Patient devicesStaff devicesAdvanced audio. Ascom Telligence lets you add speechby simply changing the handset. Staff can talk beforethey walk, saving valuable time.*The new Ascom Telligence staff devices arespecially designed for caregivers, and are amongthe most intuitive and flexible available. They addcontext to conversations and deliver informationwhere and when staff need it most.Staff ConsoleAnnunciatorAscom Telligence up close.The DNA of a Patient ResponseSystemCorridor displayCorridor devicesLANCorridor devices can contribute to calmer,quieter environments—a key benefit forpatients, and for caregivers seeking tominimize noise on the ward.Ascom Telligence is a complete nurse call, clinical workflow, and communicationsmanagement platform.It is also unique. In fact, Ascom is the only company in the world to offer atruly integrated end-to-end Patient Response System, whether you need basiccommunications or advanced workflow solutions.GatewayRoom devicesActive dome lightWith a unique modular design, thesebedside, peripheral, speech and pull cordoptions can be combined to meet the widerange of needs of most hospital environments.Control devicesAscom’s newly developedIP-based control devices aredesigned to meet stringentregulatory standards, and havebeen proven around the world.Passive dome lightPBCRoom devices6*Requires use of a staff consoleor staff mobile device, and theappropriate Ascom Telligencesoftware license.7

Ascom Telligence is advanced technology.But it’s people who make it truly amazingEach Ascom Telligence installation depends on sophisticated technology—and the collective expertiseand hands-on experience of our in-house clinical and service specialists.Certified interoperabilityAscom communication solutions have been installedin more than 1,000,000 hospital beds around theworld. Two groups of people have helped us achievethis remarkable figure: our in-house Registered Nurses(RNs), and our after-sales support experts.Ascom is committed to open architectures, integration,and interoperability. We work closely with partners todevelop Healthcare solutions. We test and certifyinteroperability between different devices, technologiesand infrastructures.Our RNs are seasoned experts in Healthcarecommunications. They can help you pinpoint the causesbehind workflow chokepoints. More importantly, theyknow where and how Ascom Telligence can best bedeployed in your facility.Our solutions include alarm notification systemsthat integrate with medical devices from GE, Philipsand other major companies. As well as innovativeapplications and solutions such as Real-time LocationSystems (RTLS) with partners such as Ekahau, CenTrakand Stanley Healthcare.*Ascom after-sales support covers everything frompreventive and corrective maintenance to training,emergency support, and remote monitoring.And as we’re a truly global company, you can be sureof ongoing support, no matter where you are.*All trademarks and company names are the property of theirrespective owners.89

The future is openThe digitalization revolution will no doubt continue to transform Healthcare and hospitals worldwide.But you are not alone. We at Ascom can help you navigate this dynamic future, with solutions that growwith you—and at your pace and on your terms.Ascom Telligence is engineered for easy migration.It is backwards compatible with the Ascom systems youalready have. And even with cable architecture fromother vendors. Such smooth migration makes it easy toexpand your capabilities over time. For instance,a simple upgrade of handsets adds speech functionalityto any existing Ascom Telligence c300 system.The new generation of the Ascom Telligence PatientResponse System is quite possibly the most advanced,most comprehensive solution of its kind availabletoday. It is innovative technology harnessed to deliverthree compelling benefits:Gives a voice to patientsStreamlines staff communication and collaborationEnables clinical workflows at the eContinuityof-CareCommunication& CollaborationPoint ofCare SupportServices &Third-PartyProductsSoftwareIntegrated Workflow In Ascom Telligence—the Ascom way to sustainable HealthcareHow can mobile communications help make sustainableHealthcare a reality? Answering this question has ledus to develop ‘Integrated Workflow In Ascom Telligence’.It’s an approach that’s unique to Ascom—and that buildson expertise gained from providing nurse call andalarm notification solutions to thousands of hospitalsworldwide.Intelligent Alert HandlingStaff Communication and CollaborationPoint-of-Care SupportContinuity of CarePatient EmpowermentWorkflow AnalysisBecause we have such a broad spectrum of products,systems and services, we can devise solutions for eachof the above areas. Most importantly, we are experts atmerging them into forward-looking answers. So whenthe time comes to evolve, say, your nurse call system,your mobility solution won’t be left behind.Integrated Workflow In Ascom Telligence: only fromAscom, for hospitals everywhere.Put simply, Integrated Workflow In Ascom Telligencerefers to the totality of clinical and commercialbenefits delivered by our solutions in Healthcare.These solutions focus on six core areas of concernfor hospitals and care systems facing profounddemographic and fiscal challenges—areas whereAscom solutions can have fast, measurable impacts:11