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AscomTELLIGENCENurse Call SystemThe completepatient-staffcommunicationsolution.Ascom

Ascom Telligence Nurse Call SystemNurse call and clinical workflow are increasingly interconnected. The Telligence Nurse Call System fromAscom is designed to streamline communication between patient and clinician, improve quality of care,enhance patient satisfaction and boost caregiver productivity.Seamless CommunicationFor More Attentive CareTelligence, an enterprise communication system for clinical workflow andmanagement, includes a network of staffand patient room devices that scale andconfigure to meet each department’sspecific needs. It offers complete flexibility with programmable touch points andcolor-coded indicators. Telligence can: Scale from basic nurse call to a sophisticated communication systemon a single integrated platform.Improve clinical staff efficiency byintegrating nurse call with mobilephones and pagers, helping to deliverinformation to mobile caregiverswhen and where it is needed1.Support increased patient satisfactionscores (HCAHPS) by automaticallyrouting events, alerts and escalationsdirectly to the appropriate caregivers,thus enabling fast communicationto reduce patient stress.2Provide visibility to call volume andresponse times to support evidencebased adjustments to care teams,assignments and staffing levels.Meet nurse call system regulatoryand compliance standards includingFDA, UL 1069, and AS 3811.The Telligence Nurse Call Communication System staff devices are designedfor simple, clear, reliable communication.They are easy to use and flexible to suitspecific needs. The devices provide: Streamlined patient-staff communicationfor any care setting. Direct connection between patients andcaregivers, enhancing patient satisfaction. Call priority settings help ensure the most urgent calls are clearly indicatedto help staff respond accordingly.Staff notification throughdistinctive audible tones.One-touch call answer.Color LCD touchscreen.Hands-free, crystal-clear audio.

Staff Console & AnnunciatorThe Telligence ColorTouch Staff Console is a primary point of contact forstaff-to-patient and staff-to-staff communications. Designed for desktopuse, the device includes a handset and cradle for privacy or supportshands-free operation. The Annunciator offers all the performance-richfeatures of the Staff Console in a convenient wall-mounted configuration,ideal for hallways and staff rooms. The device graphically displays incoming calls from stations and connected healthcare equipment by priorityand time stamp to ensure staff respond to the most urgent events first. Escalate call priority to help save time and steps in critical situations. Ability to place reminder alerts to enhance patient satisfaction. Adjustable volume control and noise cancellation to improveand simplify communication between staff and patients.Simple,clear, reliablecommunicationsthat bring you closerto the people thatreally matter.

Staff Workflow StationThe wall-mounted ColorTouch StaffStation enhances staff-to-staff and staffto-patient communications. It supportsautomated workflows from the patientbedside and aids in requesting servicesand providing information on roomstatus. Workflow buttons can be customized for each care setting or application.Nurse Round Timers allow staff toselect a configurable button to setrounding timers or manually enter arecurring rounding clock time. Timersmay include reminders to check skin,bathroom needs, nutrition, bloodsugar, fluids or other custom events.Bed Management facilitates patientdischarge activities such as environmental services for turning over room,transport for moving the patient, andfood services to stop delivery andreduce waste. Turning rooms moreefficiently directly affects revenue andreduces patient and family frustration.Audio Communications allow calls to beplaced to the front desk, the pharmacyto check on prescriptions, or to the lab tocheck on results, saving caregivers timeby not traveling to get the information.Patient Flow can be accelerated bycreating workflows for PT, RT, transport,radiology, pharmacy, etc., to reducewait times and improve productivity.Room Cancel eliminates the needfor staff to go to the patient stationwhich is often located on the wallbehind the bed and other medicaldevices saving time and steps.Room Status is continuously updated,eliminating the need for signs andnotes to be attached to room doors.Flexible options forworkflow buttons.Flexible programmingfor each care area.Streamliningworkflows helpsnurses focus moreon patients.

In-Room Devices BuiltFor The Real WorldPeripheral StationsPush/Pull Stations and Push-button Stations come with field configurable buttons for placing patient calls, requesting staff assistance, indicating staff presence or signaling a code blue situation.Telligence patient room devices are robust andergonomically designed for use in the challengingclinical environment. With a wide variety of peripheralsto meet departmental needs, the room devices offer: Site-configurable buttons. Anti-microbial pull cord material on pull-cord peripheral devices. NiteLite on-board lighting. Intuitive operation for patient and staff. Programmable buttons for flexible labeling and functionality. Standardized patient or staff devicesPillow Speakers & Call CordsPatients use pillow speakers and call cords to initiatecalls from patient stations. Simple push-button operationplaces a call on the system. Air-operated and standardcall cords are available in a variety of styles.for lower maintenance costs. Sealed membrane covers for easy cleaning. Modern, comfortable, ergonomic design that fits naturallySmart Patient & Staff Duty StationsSmart Patient and Staff Duty Stations provide a primary point oftwo-way patient-staff communication. With a built-in speakerand microphone, they provide a full-duplex channel of audiocommunications. The two-way volume control operatedfrom the Staff Console lets users tailor audio to the patient.in the hand with large buttons for ease of use. Smooth shape, sealed designs and minimal crevices for easy,comprehensive cleaning and less risk of cross-contamination. DuraPin pillow speaker connector for maximum durability. Auxiliary inputs available to send and manage Easily customized button labels for different functions. Audible tones and LEDs that let staff and patients alarms from compatible devices.hear and see when a button has been pushed.Integrated call cord, pillow speakers, bed and auxiliaryequipment connectors: one device with many functions.Clean mode to eliminate error calls when cleaning devices.NiteLite for easy visibility under low-light conditions.4

Power Switch & GatewayDome LightsThe Telligence PowerSwitch is an Ethernet communicationinterface and power supply for all IP devices residing onthe Telligence patient-staff communications network.It interconnects with system components via standardnetwork cabling and connectors (RJ 45). The TelligenceStation Gateway provides the intelligence for dome lights,peripheral devices and Smart Patient and Duty stations.Infinity Series LED dome lights provide bright visual indicators tohelp speed response time and enhance caregiver communication. They are typically installed in corridors and outside patientrooms to provide visual cues to the origin and type of call. Configurable color indication to match facility guidelinesand to ensure the most critical calls are clearly identified. Designed to fit healthcare decor while Enables a flexible, scalable system. Minimal central equipment to reduce clutter andeffectively displaying in-room events. LEDs ensure lights will never burn out like traditionalsave valuable space in local equipment closets.bulbs and will never need to be replaced. Voice over IP technology for advanced Simplicity For IT & Biomeddigital intercom communication.Simplified CAT5e/6 cable plan for easeof installation and maintenance.Standard 1 RMU in 19 inch rack for easymounting and space planning.IT and biomedical staff play an increasing role in nurse callsystems support and configuration. Telligence helps minimizemaintenance issues with simple connectors for easy replacement in the rare cases a device may need replacement. The Ascom Unite software suite (sold separately) can turn most hospitalworkstations into a nurse call reporting center with applicationsfor event display, messaging, staff assignments, and more.5

Unite Software Keeps Patient& Caregiver ConnectedUnite is Ascom’s software solution that seamlessly linksmission-critical systems with mobile communications.It delivers intelligent integration, advanced messaging,and system management in one unique, powerful package. Unite integrates with multiple systems including nursecall, patient monitoring, EHR systems, RTLS and otherhealthcare systems to provide connected solutions.Ascom Unite provides two-way, intelligent integration toTelligence nurse call, as well as other healthcare information systems, to increase staff mobility while optimizingpatient care and streamlining workflow. Unite deliversalerts, messaging and voice integration enabling a quickerresponse to patient requests via a wireless device.Unite, when integrated with the Telligence nurse call system, notifies caregivers within seconds when a patient presses their call button, pulls a bath cord, or when a clinical coworker initiates a CodeBlue or Staff Assist call from the patient’s room. An alert message canbe sent to an individual or group, such as a code or rapid responseteam, containing information required to quickly assess the eventand respond to it. Unite also enables caregivers to press a single keyon a wireless device to speak directly to a patient, thus eliminatingthe need to walk to the patient’s room to understand their request. Integrated platform connecting caregiversand patients via a wireless device. Communicates alert message prioritization basedon predefined parameters. Streamlines workflow and task prioritization forhandling patient requests. Offers activity logging and reporting to support auditcapability and management reporting. Helps create a “Connected” environment for caregivers –keeping staff better informed.Enhancingcommunications tobring nurses closerto their patients.