Transcription
Southern California 2016–2017YourGuidebookto Kai s er Per m anen te Ser v ice skp.org/eguidebook
Register on kp.orgAs a Kaiser Permanente member, kp.org isyour connection to great health and greatcare. When you register, you can securelyaccess many timesaving tools and resourcesto help you manage your health and keepyou feeling great.Manage your care at kp.orgVisit kp.org anytime, from anywhere, to:* View most lab results. Refill most prescriptions. Email your doctor with nonurgentquestions. Schedule and cancel routine appointments. Print vaccination records for school, sports,and camp. Manage a family member’s health care.†Get inspired at kp.orgYour kp.org membership also gives youaccess to many tools and tips for healthyliving as well as recipes and articles on a widerange of health topics.Download the Kaiser Permanente appOnce you’ve registered, you can downloadthe Kaiser Permanente app to yoursmartphone. From your smartphone, go to theApp StoreSM (iOS) or Google Play (Android ).‡. Search for the Kaiser Permanente app,then download it for your smartphone. Use your kp.org user ID and password toactivate the app, and you’ll be ready to go! REGISTERING IS VERY EASY.Go to kp.org/registernow from acomputer (not a mobile device) andfollow the sign-on instructions.You’ll need your medical recordnumber, which you can find on yourmember ID card.*These features are available when you get care at Kaiser Permanente facilities.Due to privacy laws, certain features may not be available if they’re being accessed on behalf of a child younger than 18.Your child’s physician may also be prevented from giving you certain information without your child’s consent.† Apple is a trademark of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc.Google Play and Android are trademarks of Google, Inc.‡
The right choice for your healthGreat care and resources to live healthier are at your fingertips. Check out everything thatcomes with your health plan, and find out how to get what you need when you need it.A healthy partnershipLocations near you See how easy healthy can be. Chooseyour own personal doctor and work witha care team that puts you at the center ofeverything they do. See more on page 252.With so many locations to choose from,you can easily find one that’s convenientfor you. Close to home? Near work or yourchild’s school? It’s up to you. See the facilitydirectory, starting on page 1.Great care, great resultsHealthy resources Get the care you need to get and stayhealthy. Whether it’s time for a preventivescreening or you need care for a seriouscondition, we’re here for you. See moreon page 253.Take advantage of a wide range ofconvenient tools to help you stay well —from health classes* at our locations topersonal support from a wellness coach.See more on page 259.Care the way you want itSupport aroundthe globe Choose how, when, and where to get carefor you and your family. You can get andmanage your care online, by phone,at our facilities, and more. See moreon page 253.Whether you’re traveling in the U.S. orabroad, you can get help 24/7 anytime,anywhere by going online or calling ourAway from Home Travel line. See moreon page 254.Right care, right timeConnect to care quickly and easily. Ouradvice nurses can help you 24/7. And youcan schedule most routine appointmentsonline or by phone. See moreon page 253.*Classes may vary by location and some may have a fee. Prescriptions made easy Fill your prescriptions at one of ourpharmacies, conveniently located in ourmedical centers and some of our medicaloffices. Refill by phone or online, and evenget most refills mailed to you. See more onpage 256.
Welcome to your Kaiser Permanente GuidebookWelcome to your go-to source for facility information, health resources, and more. Being atthe center of your health care starts with taking advantage of all that Kaiser Permanente hasto offer. Read on to see what this book has in store for you.Facility Directory 1–251Your Care 252–258Choose your doctor — and change anytime 252Getting care 253Care away from home 254Get ready for your visit 254Timely access to scheduled appointments 255Getting your prescriptions 256Managing chronic conditions 258Health Resources 259–266Healthy living resources 259Your immunization information 260Preventive care guidelines 260The Fine Print 267–294Emergency services and coverage 267Protecting your privacy and security 268Your rights and responsibilities 269Policies and procedures 273Your medical treatment 280Help in your language 283Guide for members with disabilities 285Glossary 291DHCS physical accessibility survey 293Medical Centers in Southern California 294Member Services in the United States inside back coverThe information in Your Guidebook to Kaiser Permanente Services is updated from time to time and iscurrent as of May 2016. Plan hospitals, Plan physicians, and other Plan providers, and the services availableat Plan facilities, are subject to change at any time without notice. If you have questions about Your Guidebook,please call our Member Service Contact Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish),1-800-757-7585 (Chinese dialects), or 711 (TTY), 24 hours a day, 7 days a week (closed holidays). Or visitkp.org/facilities for the latest updated information.
Baldwin Park, Downey,and South BayWhether you have the sniffles or something more serious, our facilities offer a fullrange of services for you and your family. You can look them up alphabetically orby their corresponding numbers on the maps on the following pages.Member Service Contact CenterWant to know more about your health plan?Need a new ID card? The Member ServiceContact Center is open 24 hours a day,7 days a week (closed holidays). If you havequestions or concerns, we’re here for you.English 1-800-464-4000Spanish 1-800-788-0616Chinese dialects 1-800-757-7585TTY 711Personal Physician SelectionSelect or change a personal physician or getinformation about practitioners and services.CONNECT TO YOUR HEALTHGet all the facility info right from yoursmartphone with our free mobile appfor the iPhone or Android from theApp StoreSM or Google Play .Apple and iPhone are trademarks of Apple, Inc.,registered in the U.S. and other countries. App Storeis a service mark of Apple, Inc. Google Play andAndroid are trademarks of Google, Inc.Information 1-888-956-1616Website kp.org/finddoctorsTTY for the Hearing orSpeech ImpairedAppts./Info. 1-800-800-7990California Relay Service 7111
El MonteBaldwinParkSanDimas2727EAVW GARVEY AVE10W COVINA PKWYVDWBLMEKVEMontereyWest CovinaRARC605PAEDTE 57BLVDSUR DRDiamondESTN HACIENDA BLENCNNBarTOW605FIRESTONE BLVMARTIN LUTHER KING JRBLVDROSECRANS AVE29BLVD19NorwalkDRDRCOPLEYWHITTIER BLVDBreaIMPERIAL owerLakewood40511025Lomita210241WILLOW ST14LongBeachLAKEWOOD BLVDLVDRedondoBeach20 11TERMINO AVEEDA BSEPULVHermosaBeachGardenaGTON22ATLANTIC AVEManhattanBeach DR6ELIZABETH STGATEWAYCENTER DR60VISTA VALLEYAVENORWALK BLVDFLORENCECROSSROADSPKWY SW WhittierHITTPUIERTNBLAMVDSTMontebelloIC AVE11010518CudahyBLOOMFIELD AVE10GOLDESPRINLos Angeles1GS1023W ARROW HWYICIFAlhambraCPA110SAN GABRIEL BLVD101210ArcadiaMADRE ST2MonroviaE COLORADO BLVDS LAKE AVEPasadena5E FOOTHILL BLVD21LONE HILL AVEGlendale134RENNELL AVE210170ORANGE AVEN LAKE AVESIERRA MADREVILLA AVEBaldwin Park, Downey, and South Bay Area914La Palma6057TH ST221LEGENDPACIFI C405COASTWHYPacific OceanAnaheimMedical centersMedical officesSpecialty facilitiesNMap not to scale2
Area Locations 1Baldwin ParkMedical Center 6 5EmergencyUrgent Care1011 Baldwin Park Blvd.Baldwin Park, CA 91706DHCS survey results: Limitedand medical equipment access(E, EB, IB, R, T) 212801 Crossroads Pkwy. SouthCity of Industry, CA 91746DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T) 6BellflowerMedical Offices 11 3 718600 South Figueroa St.Gardena, CA 9024847825 Atlantic Ave.Cudahy, CA 90201Diamond BarMedical Offices 171336 Bridgegate Dr.Diamond Bar, CA 91765Carson Medical Offices 13DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T)Cudahy Medical Offices 16DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T)9400 E. Rosecrans Ave.Bellflower, CA 90706DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T)CrossroadsMedical Offices 15DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T) 8Downey Medical Center 1810820 183rd St.Cerritos, CA 90703EmergencyUrgent Care9333 E. Imperial Hwy.Downey, CA 90242DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T)DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T)Cerritos Medical Offices 14 9Garden Medical Offices 209353 E. Imperial Hwy.Downey, CA 90242DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T)P Parking E Exam Room EB Exterior (outside) Building IB Interior (inside) BuildingR Restroom T Exam Table/Scale See page 293 for further explanation of abbreviations.3
10Gardena Medical Offices 2115446 S. Western Ave.Gardena, CA 90249 1623621 Main St.23701 Main St.Carson, CA 90745DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T) 11 12 17La PuentePeritoneal Dialysis Unit 221813 N. Hacienda Blvd.La Puente, CA 91744DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T) DHCS survey results:23621 Main St., limited access(P, E, EB, IB, R)Imperial Satellite Offices 2212200 Bellflower Blvd.Downey, CA 90242 18DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T)DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T) 15 19Norwalk Medical Offices 26 20Orchard Medical Offices 27Long BeachMedical Offices 233900 E. Pacific Coast Hwy.Long Beach, CA 90804LynwoodMedical Offices 243830 Martin Luther King Jr. Blvd.Lynwood, CA 90262MontebelloMedical Offices 261550 Town Center Dr.Montebello, CA 906402081 Palos Verdes Dr. NorthLomita, CA 90717 14Manhattan BeachMedical Offices 25400 S. Sepulveda Blvd.Manhattan Beach, CA 9026613 Lomita Medical Offices 23DHCS survey results: Basicaccess (P, E, EB, IB, R, T)Main Street HealthEducation Pavilion 2412501 E. Imperial Hwy.4th Floor, Ste. 400Norwalk, CA 90650DHCS survey results: Basicaccess (P, E, EB, IB, R, T)Urgent Care9449 E. Imperial Hwy.Downey, CA 90242DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T)DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T)P Parking E Exam Room EB Exterior (outside) Building IB Interior (inside) BuildingR Restroom T Exam Table/Scale See page 293 for further explanation of abbreviations.4
21PasadenaMedical Offices 30 26Urgent Care3280 E. Foothill Blvd.Pasadena, CA 91107DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T) 22RosecransMedical Offices 3120790 Madrona Ave.Torrance, CA 90503DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T) 27DHCS survey results: Limitedand medical equipment access(E, EB, R, T)San DimasMedical Offices 311255 W. Arrow Hwy.San Dimas, CA 91773DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T) 28Signal HillMedical Offices 32845 E. Willow St.Signal Hill, CA 90755Scheduled to open summer 2016. 25South BayMedical Center 33West CovinaMedical Offices 401249 S. Sunset Ave.West Covina, CA 91790DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T) 24West CovinaBehavioral Health Offices 401502 W. Covina Pkwy.1511 W. Garvey Ave. North1539 W. Garvey Ave. NorthWest Covina, CA 917909333 E. Rosecrans Ave.Bellflower, CA 90706 23TorranceMedical Offices 39DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T) 29Whittier Medical Offices 4112470 E. Whittier Blvd.Whittier, CA 90602DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T)EmergencyUrgent Care25825 S. Vermont Ave.Harbor City, CA 90710DHCS survey results: Basicand medical equipment access(P, E, EB, IB, R, T)P Parking E Exam Room EB Exterior (outside) Building IB Interior (inside) BuildingR Restroom T Exam Table/Scale See page 293 for further explanation of abbreviations.5
Location DetailsBaldwin Park Medical Center (hospital and medical offices)PARKING STRUCTUREPARKINGBESS APYPARKINGMEDICALOFFICESOOFLAGOONPARKING/STAFF PARKINGWCAFETERIAPARKINGENTRANCE/EXITDAHOSPITAL BUILDINGDSTPARKINGFOR PHYSICAL/OCCUPATIONALTHERAPYDROP-OFFFOR N PARK BLVDMap not to scale 1Baldwin ParkMedical CenterHospital and Medical Offices1011 Baldwin Park Blvd.Baldwin Park, CA 91706kp.org/baldwinpark EmergencyHospital Building, 1st Floor Urgent CareHospital Building,1st Floor, across from cafeteriaAppointmentsHours: M–F, 7 a.m.–7 p.m.Appts./Cancel 1-800-780-1277After-hours, weekends, and holidays,use kp.org or self-service optionwhen you call.6BALDWIN PARK MEDICAL CENTERMandarin Chinese Appointment LineHours: M–F, 7 a.m.–7 p.m.Appts./Cancel 1-888-886-1398EmergencyHospital Building, 1st FloorHours: 7 days, 24 hoursInformationOperator 626-851-1011Poison Control 1-800-222-1222Advice NurseAdvice(M–F, 7 a.m.–7 p.m.) 1-800-780-1277After-hours advice (M–F, 7 p.m.–7 a.m.;Sa, Su, 24 hours) 1-888-KPONCALL(1-888-576-6225)
Anesthesiology By referral onlyHours: M–F, 8 a.m.–4:30 p.m.Information 626-851-7290Audiology/Speech PathologySelf-referrals acceptedHospital Building, Audiology Department3rd Floor, Room 330Hours: M–F, 8:30 a.m.–5 p.m.Appts./Msgs. 626-851-6100After 5 p.m./Weekendmessages only 1-800-780-1277Breastfeeding Clinic By appointment onlyHours: M–F, 9 a.m.–4 p.m.;Sa, Su, 9 a.m.–noonAppts./Cancel/Msgs. 626-851-6013 Breastfeeding support groupWalk-in; bring babyMedical Offices, Lactation Room(next to Conference Room 2A)Hours: Second Wednesday of the month,11 a.m.–12:30 p.m.CafeteriaHours: 7 days, 7 a.m.–3 p.m. and 4–7 p.m.Cardiology By referral onlyHours: M–F, 8:30 a.m.–5 p.m.Info./Msgs. 1-800-780-1277Care Guidance CenterHours: M–F, 8:30 a.m.–5 p.m.Information 626-851-7046Case management services for MedicareSpecial Needs Program members.Complete Care ClinicHours: M–F, 8:30 a.m.–4:30 p.m.Information 626-851-6681Sponsored by Population Care Management.For members 18 and older with elevatedblood pressure or hypertension.Decedent AffairsHours: M–F, 8:30 a.m.–5 p.m.Information 626-851-5954Depression Care Management ClinicHours: M–F, 8:30 a.m.–4:30 p.m.24-hours help line 1-800-900-3277Information 626-813-2240Sponsored by Population Care Management.For members 18 and older.Durable Medical Equipment/Prosthetics and OrthoticsPhone hours: M–F, 8:30 a.m.–6 p.m.;Sa, 8:30 a.m.–5 p.m.Information 1-855-80KPDME(1-855-805-7363)Endocrinology By referral onlyHours: M–F, 8:30 a.m.–5 p.m.Advice./Info./Msgs. 1-800-780-1277Appts./Cancel 626-851-5981Family MedicineHours: M–F, 8:30 a.m.–4:30 p.m.Advice/Appts./Cancel/Msgs. 1-800-780-1277Gastroenterology (GI) By referral onlyHours: M–F, 8:30 a.m.–12:30 p.m.and 1:30–4:30 p.m.Appts. Clinic/Procedures 626-851-6486Advice Nurse available 1-888-KPONCALL(1-888-576-6225)General SurgerySee Surgery (General).Genetics Referral preferredHours: M–F, 9 a.m.–5 p.m.Appts./Info./Cancel/Msgs. 626-851-5920Gift ShopHospital Building, lobbyHours: M–F, 9:30 a.m.–7 p.m.;Sa, Su, 10 a.m.–4 p.m.Information 626-851-5065(continues on next page)BALDWIN PARK MEDICAL CENTER7
(continued from previous page)Head and Neck Surgery By referral onlyHospital Building, 3rd Floor, Room 330Hours: M–F, 8:30 a.m.–5 p.m.Appts./Msgs. 626-851-6100After 5 p.m./Weekendmessages only 1-800-780-1277Health EducationHours: M–F, 8:30 a.m.–5 p.m.Information 626-851-5820Healthy Bones Care Management ClinicHours: M–F, 10 a.m.–6 p.m.Information 626-851-6991Sponsored by Population Care Management.For women 65 and older and men 70and older.HearUSA/HEARx West Hearing Care CentersHours: M–F, 9 a.m.–5 p.m.; after-hoursand weekends, by appointment only Claremont554 E. Baseline Rd.Claremont, CA 91711Information 909-626-4617 Pasadena3655 E. Foothill Blvd.Pasadena, CA 91107Information 626-351-0175Hematology/Oncology By referral onlyHours: M–F, 8:30 a.m.–5 p.m.Info./Msgs. 1-800-780-1277Home Health Care/Hospice/Palliative Care1502 West Covina Pkwy., Ste. 2032West Covina, CA 91790 Home Health CareHours: M–F, 8:30 a.m.–5 p.m.Information 626-480-5177After-hours:M–F, after 5 p.m.; Sa, Su, 24 hoursInformation 1-888-576-62258BALDWIN PARK MEDICAL CENTER Hospice/Palliative CareHours: M–F, 8:30 a.m.–5 p.m.Information 626-480-5176After-hours:M–F, after 5 p.m.; Sa, Su, 24 hoursInformation 1-888-414-0010Infectious Disease By referral onlyHours: M–F, 8:30 a.m.–5 p.m.Info./Msgs. 1-800-780-1277Infusion CenterHours: M–F, 8 a.m.–8 p.m.Appts./Cancel 626-851-6034Messages 1-800-780-1277Inpatient Medical Records/Medical Correspondence/DisabilityHours: M–F, 8:30 a.m.–5 p.m.Information 626-851-7304Inpatient Quality Department Inpatient discharge planningHours: M–F, 8 a.m.–5:30 p.m.Information 626-851-7047After-hours 626-851-7818 Inpatient palliative careand hospice consultationHours: M–F, 8:30 a.m.–5 p.m.Information 626-851-7984Messages 626-851-7055Internal MedicineHours: M–F, 7 a.m.–5 p.m.Advice/Appts./Cancel/Msgs. 1-800-780-1277Laboratory Medical Offices LaboratoryHours: M–F, 7:30 a.m.–4 p.m.Lab appts./Cancel 626-851-5029Walk-ins accepted at the Baldwin Parklaboratory located on the 1st floor ofthe hospital building.
Hospital Building LaboratoryHours: M–F, 6:30 a.m.–10 p.m.;Sa, 6 a.m.–10 p.m.; Su, 7:30 a.m.–10 p.m.;all major holidays, 7:30 a.m.–10 p.m.Results 1-888-4KPTEST(1-888-457-8378)Call requesting practitioner for test resultsor check lab results online at kp.org.Neurology By referral onlyHours: M–F, 7 a.m.–5 p.m.Appts./Cancel/Info. 626-851-6090Messages 1-800-780-1277Long-Term Care By referral onlyHours: M–F, 8:30 a.m.–5 p.m.Information 626-851-7037Care to members in skilled and custodialnursing facilities.Nutrition By referral onlyHours: M–F, 8 a.m.–5 p.m.Appts./Cancel/Msgs. 626-851-7021 Assisted Living MD RoundingInformation 626-851-7037Care to members in assisted living/retirement homes.MammographyMedical OfficesHours: M–F, 7:30 a.m.–6 p.m.;Sa, 8 a.m.–4 p.m.Appts./Cancel 626-851-5130Member Services OfficeOffice hours: M–F, 9 a.m.–5 p.m. Member Service Contact CenterPhone hours: 7 days, 24 hours(closed holidays)English 1-800-464-4000Spanish 1-800-788-0616Chinese dialects 1-800-757-7585TTY 711Mohs/Dermatology Services By referral onlyMicroscopic skin cancer surgeryHours: M–F, 9 a.m.–5 p.m.Appointments 626-851-6100Cancel/Msgs. 1-800-780-1277Nuclear Medicine By referral onlyHours: M–F, 8 a.m.–4:30 p.m.Appts./Cancel/Info. 626-851-5130Obstetrics-GynecologyHours: M–F, 8:30 a.m.–12:30 p.m.and 1:30–5 p.m.Advice 626-851-6900Appts./Cancel/Msgs. 1-800-780-1277OncologySee Hematology/Oncology.Ophthalmology/Optical Center/OptometrySee Vision Essentials by Kaiser Permanente.Orthopedics By referral onlyHours: M–F, 7 a.m.–4:30 p.m.Appointments 626-851-5256Messages 1-800-780-1277Pain Management By referral onlyHours: M–F, 8:30 a.m.–5 p.m.Anesthesia 626-851-6979Physical Medicine 626-851-5816Pathology By referral onlyHours: M–F, 8 a.m.–8 p.m.Appts./Cancel 626-851-7114General Info./Msgs. 626-851-5938(continues on next page)Nephrology By referral onlyHours: M–F, 8:30 a.m.–5 p.m.Advice/Info./Msgs. 1-800-780-1277Appts./Cancel 626-851-5981BALDWIN PARK MEDICAL CENTER9
(continued from previous page)PediatricsHours: M–F, 8:30 a.m.–5 p.m.;Sa, Su, holidays, 9 a.m.–4:30 p.m.Advice/Appts./Cancel/Msgs. 1-800-780-1277Pediatrics Urgent Care hours:M–F, 5–8:30 p.m.;Sa, Su, holidays, 9 a.m.–4:30 p.m.Advice/Appts. 1-800-780-1277Peritoneal DialysisSee La Puente Peritoneal Dialysis Uniton page 22.PharmaciesMail-order Pharmacy 1-866-206-2984Online refills kp.org/refill 1st Floor Hospital PharmacyHours: 7 days, 24 hoursInfo./Refills by phone 1-866-319-4249 2nd Floor Hospital PharmacyHours: M–F, 9 a.m.–5 p.m.Info./Refills by phone 1-866-319-4264 Family Medicine PharmacyMedical Office BuildingHours: M–F, 9 a.m.–10 p.m.;Sa, 9 a.m.–5 p.m.Info./Refills by phone 1-866-319-4265Physical and Occupational TherapyBy referral onlyHours: M–Sa, 7:30 a.m.–6 p.m.Appointments 626-851-2233Physical Medicine By referral onlyHours: M–F, 8:30 a.m.–5 p.m.Appts./Msgs. 626-851-5572Podiatry By referral only(Check-in at the Orthopedics Department)Hours: M–F, 7 a.m.–4:30 p.m.Appointments 626-851-5235Messages 1-800-780-127710BALDWIN PARK MEDICAL CENTERPopulation Care ManagementHours: M–F, 8:30 a.m.–5 p.m.Information 626-851-5744For members with specific chronic diseases,to promote care and improve quality oflife through care/case management.Pulmonology By referral onlyHours: M–F, 8:30 a.m.–12:30 p.m.and 1:30–4:30 p.m.Appts. Clinic/Procedures 626-851-6486Advice Nurse available 1-888-KPONCALL(1-888-576-6225)Pulmonary Function Testing (PFT)By referral onlyHours: M–F, 8:30 a.m.–4:30 p.m.Appts./Cancel/Info. 626-851-7249Radiology/Diagnostic ImagingHours: M–F, 8 a.m.–5 p.m.Appts./Cancel 626-851-5130Mammography services are located inthe Medical Offices.Revenue Cycle OperationsAdmitting Department 626-851-7098Financial Counseling (M–F, 8 a.m.–6 p.m.;Sa, Su, 8 a.m.–4:30 p.m.) 626-851-7400Financial Counseling(After-hours) 626-851-7946Information Desk(M–F, 8 a.m.–6 p.m.) 626-851-5448Medical FinancialAssistance Hotline 626-851-7400Refund Hotline 626-851-7400Social ServicesHours: M–F, 8:30 a.m.–5 p.m.Information 626-851-7042Surgery (General) By referral onlyHours: M–F, 8 a.m.–4:30 p.m.Appts/Cancel/Msgs. 626-851-5960TransportationInpatient 626-851-7783
Urgent CareAdvice(M–F, 7 a.m.–7 p.m.) 1-800-780-1277After-hours advice (M–F, 7 p.m.–7 a.m.;Sa, Su, 24 hours) 1-888-KPONCALL(1-888-576-6225) WeekdaysHospital Building, 1st FloorOffice hours: M–F, 8:30 a.m.–9 p.m.Nurse visit hours: M–F, 8:30 a.m.–7 p.m. Weekend/HolidaysHospital Building, 1st FloorOffice hours:Sa, Su, holidays, 8:30 a.m.–8 p.m.Nurse visit hours:Sa, Su, holidays, 8:30 a.m.–6 p.m.Urology By referral onlyHours: M–F, 8:30 a.m.–5 p.m.Appts./Cancel/Msgs. 626-851-6381Vascular Surgery By referral onlyHours: M–F, 8 a.m.–4:30 p.m.Appts./Cancel/Msgs. 626-851-5800Vision Essentials by Kaiser Permanente Ophthalmology By referral onlyHours: M–F, 7 a.m.–4:30 p.m.Appts./Cancel/Msgs.(M–F, 8:30 a.m.–4:30 p.m.) 626-851-6107Advice nurse(M–F, 8:30 a.m.–4:30 p.m.) 626-851-6462After-hours advice 1-888-KPONCALL(1-888-576-6225) Optical CenterEyeglasses, contact lensesHours: M–Th, 7:30 a.m.–7 p.m.;F, 7:30 a.m.–6 p.m.; Sa, 7:30 a.m.–4 p.m.Appts./Cancel/Msgs. 1-800-780-1277Contact lenses 626-
Urgent Care 9333 E. Imperial Hwy. Downey, CA 90242 DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) . 20 Orchard Medical Offices. . . . . 27 Urgent Care 9449 E. Imperial Hwy. Downey, CA 90242 DHCS survey results: Basic and medical equipment access
