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19Virtual System Administrator UserGuide9.5 June 2019Indexing the Audit Results Table531Default Settings532License Manager533Import Center536System Log537Statistics538Logon Policy540Application Logging541Outbound Email541OAuth Clients543Storage Configuration544Customize544Color Scheme544Site Customization545Logon Page545Site Header546Agent Icons546Deploy Header (Classic)547Org Custom Field Title547Creating Custom Agent Icons548Deploy Header549Local Settings549Customize: Live Connect (Classic)550IT Glue551BMS Integration551Sync Configuration551Sync Transaction Log553BMS API Log553Chapter 12: Ticketing555Ticketing Overview555View Summary556www.kaseya.com

20Virtual System Administrator UserGuide9.5 June 2019Create/View559Delete/Archive562Migrate Tickets565Notify Policy565Access Policy567Assignee Policy568Due Date Policy568Edit Fields570Email Reader571Email Mapping573Chapter 13: inistration575Integration Settings575Data Collectors575Audit Log575Chapter 14: Database Views577Database Views and Functions578Excel Usage579Crystal Reporting Usage579Views and Functions Provided586fnMissingPatchCounts UsePolicy / fnMissingPatchCounts Log596vBackupLog598www.kaseya.com

21Virtual System Administrator UserGuide9.5 June 2019vBaseApplicationInfo / vCurrApplicationInfo600vBaseCpuInfo / vCurrCpuInfo600vBaseDiskInfo / vCurrDiskInfo601vBaseDriveManufacturer / vCurrDriveManufacturer602vBasePciInfo / vCurrPciInfo603vBasePrinterInfo / eya.com

22Virtual System Administrator UserGuide9.5 June etDetails659Chapter 15: Glossary663www.kaseya.com

Virtual System Administrator UserGuide239.5 June 2019Chapter 1: WelcomeVirtual System Administrator User GuideSome things to keep in mind as you navigate the user guide: Enable Internet Explorer to accept cookies and JavaScript. Click ? to display context-sensitive help for the currently selected function.Additional DocumentationSee these additional documentation resources:HTML Release Notes System Requirements Platform Configuration and Prerequisites Installation & Upgrade Guide Standard Solution Package REST API User Guide VSA WSDL API User GuideModules Guides (PDF)You must have Acrobat Reader installed on your system to view PDF files. Agent (pdf) Agent Procedures (pdf) Audit (pdf) Configuration (pdf) Info Center (pdf) Monitor (pdf) Remote Control (pdf) System (pdf) Ticketing (pdf) Database Views (pdf) VSA Glossary (pdf)www.kaseya.comChapter 1: Welcom e

24Virtual System Administrator UserGuide9.5 June 2019Quick Start Guides (PDF) Agent Deployment (pdf) Live Connect, Kaseya Remote Control, Quick View, User Portal (pdf) Log Parsers (pdf) User Administration (pdf) Monitoring Configuration (pdf) Getting Started (pdf) Custom Reports (pdf)Kaseya UniversitySee the Kaseya University for training options.Support See "Request Support" on page 524 for support options. See user guides for other products.Chapter 1: Welcom ewww.kaseya.com

25Virtual System Administrator UserGuide9.5 June 2019Chapter 2: ConfigurationIn this chapter: "Configuring the server" "System security" "Minimum system requirements" on page 26 "Updating or moving the VSA" on page 26 "Logon and browser settings" on page 26Configuring the serverThe server is the heart of the system. Users access all functions through this server's web interface. The agents, on allmanaged machines, connect to this server to get any instructions/tasking orders. Your server must be accessible to bothusers and agents.For configuring the server, see the latest installation instructions.System securityWe designed the system with comprehensive security throughout. Our design team brings over 50 years of experiencedesigning secure systems for government and commercial applications. We applied this experience to uniquely combineease of use with high security.The platform’s architecture is central to providing maximum security. The agent initiates all communications back to theserver. Since the agent will not accept any inbound connections, it is virtually impossible for a third party application toattack the agent from the network. The system does not need any input ports opened on the managed machines. Thislets the agent do its job in virtually any network configuration without introducing any susceptibility to inbound portprobes or new network attacks. VSA also creates a certificate to authenticate agents.The VSA protects against man-in-the-middle attacks by encrypting all communications between the agent and serverwith AES 256 using a key that rolls every time the server tasks the agent. Typically at least once per day. Since there areno plain-text data packets passing over the network, there is nothing available for an attacker to exploit.Users access the VSA through a web interface after a secure logon process. The system never sends passwords over thenetwork and never stores them in the database. Only each user knows his or her password. The client side combines thepassword with a random challenge, issued by the VSA server for each session, and hashes it with SHA-256. The serverside tests this result to grant access or not. The unique random challenge protects against a man-in-the-middle attacksniffing the network, capturing the random bits, and using them later to access the VSA.Kaseya uses TLS for all secured HTTP and WebSocket connections. See the following security related topics for moreinformation: Using Security Certificates Importing a Security Certificate Automatically redirect to https at logon pagewww.kaseya.comChapter 2: Configuration

26Virtual System Administrator UserGuide9.5 June 2019Minimum system requirementsSee up to date minimum system requirements.Updating or moving the VSAIf you are updating from an earlier version of Kaseya to this version, or want to update or move your existing K2 server tothe latest version, see the latest installation instructions.Logon and browser settingsTo logon to Virtual System Administrator 1Use your browser to display the logon page of your VSA server.2Enter your user name and password.Note:3Check the Remember my username and domain (if any) on this computer checkbox to save the username anddomain name to a cookie on the local computer so you don't have to re-enter each time you log in. The password isnot stored.Note:4For initial logon, use the master user account name and password entered during installation.The Discovery add-on module can be used to manage VSA user logons and Portal Access logons usingdomain logons.Click the Logon button.Note:To prevent unauthorized access after making configuration changes, log off or close the session byterminating the browser application.Enabling browser cookies, JavaScript and popupsYour browser must have cookies and JavaScript enabled in order to proceed. Popups for the VSA website arerecommended. See these procedures for details: "To enable cookies in Internet Explorer 10, 11" "To enable JavaScript in Internet Explorer 10, 11" "To enable popups in Internet Explorer 10, 11" on page 27 "To enable cookies in Firefox" on page 27 "To enable JavaScript in Firefox" on page 27 "To enable popups in Firefox" on page 28 "To enable cookies in Chrome" on page 28 "To enable JavaScript in Chrome" on page 28 "To enable popups in Chrome" on page 28Chapter 2: Configurationwww.kaseya.com

27Virtual System Administrator UserGuide9.5 June 2019To enable cookies in Internet Explorer 10, 111Click the Tools menu or gear icon.2Select Internet Options.3Switch to the Privacy tab.4Select a privacy setting no greater than Medium High (i.e. the setting must not be High nor Block All Cookies).5Click OK.To enable JavaScript in Internet Explorer 10, 111Click the Tools menu.2Select Internet Options.3Switch to the Security tab.4Click on Internet in the Select a Web content zone.5Press the Custom level. button.6Scroll down to the Scripting section.7In Scripting of Java applets, click the Enable option.8Click OK.To enable popups in Internet Explorer 10, 111Click the Tools menu.2Select Internet Options.3Switch to the Privacy tab.4Click Settings. The Pop-up Blocker Settings dialog displays.5Enter the URL or IP address of your VSA in the Address of website to allow field.6Click Close, then OK.To enable cookies in Firefox1Click the Firefox menu.2Select Options.3Switch to Privacy settings.4Set History to Remember History. (You can also Use custom settings for history and make sure Accept cookiesfrom site is checked.)5Click OK.To enable JavaScript in Firefox1Click the Firefox menu.2Click Addons.www.kaseya.comChapter 2: Configuration

28Virtual System Administrator UserGuide9.5 June 20193Click Plugins.4Click the Java plugin to select it.5Select the Always Activate option.To enable popups in Firefox1Click the Firefox menu.2Select Options.3Switch to the Content tab.4Click Exceptions. The Allowed Sights - Pop-ups dialog displays.5Enter the URL or IP address of your VSA in the Address of web site field.6Click Allow.7Click Close, then OK.To enable cookies in Chrome1Click the Wrench icon.2Select Settings.3Click Show advanced settings.4In the Privacy section, click Content settings.5Select the Allow local data to be set (recommended) option.6Click OK, then Close for all the parent dialogs.To enable JavaScript in Chrome1Click the Wrench icon.2Select Settings.3Click Show advanced settings.4In the Privacy section, click Content settings.5Select the JavaScript feature.6Select the Allow all site sites to run JavaScript (recommended) option.7Click OK, then Close for all the parent dialogs.To enable popups in Chrome1Click the Wrench icon.2Select Settings.3Click Show advanced settings.4In the Privacy section, click Content settings.Chapter 2: Configurationwww.kaseya.com

29Virtual System Administrator UserGuide9.5 June 20195Select the Pop-ups feature. (You may have to scroll down to see it.)6Select the Do not allow any site sites to show pop-ups (recommended) option.7Click Manage Exceptions. The Pop-up Exceptions dialog displays.8In the Add new hostname pattern edit box at the bottom of the list, enter the URL or IP address of your VSA.9Set Action to Allow.10 Click OK, then Close for all the parent dialogs.www.kaseya.comChapter 2: Configuration

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31Virtual System Administrator UserGuide9.5 June 2019Chapter 3: Getting StartedIn this chapter: "VSA modules" "Page layout" on page 32 "Notification bar" on page 35 "Toolbox" on page 37 "Status Monitor" on page 38 "Administrator Notes" on page 39 "Bookmarks" on page 40 "User Menu" on page 40 "Color Scheme" on page 544 "Agents" on page 50 "Check-in Icons" on page 41 "Live Connect" on page 42 "Quick View" on page 44 "Agent Badges" on page 459 "Data Table Column Options" on page 44 "Learning More" on page 45VSA modulesAll VSA functions can be accessed through modules located along the left side of the user interface. Within each moduleare the core functions that allow users to perform a variety of tasks on remotely managed machines and the KaseyaServer.www.kaseya.comChapter 3: Getting Started

32Virtual System Administrator UserGuide9.5 June 2019Page layoutThe user interface of the VSA is designed to be flexible while streamlining the choices a user makes.Chapter 3: Getting Startedwww.kaseya.com

33Virtual System Administrator UserGuide9.5 June 2019 Navigation Panel - The module tabs and function panes are combined into a single expandable-collapsible explorerlike navigation panel. Navigation Modes - Two modes are available:– Tree-Based - Allows you to select and expand individual folders within a module.– Classic - Displays one module at time. Defaults to fully expanded. Defaults to a collapsed folder view whichcan then be selectively expanded. Selector Panel - Many VSA functions display a middle selector panel to select one or more records. The selectorpanel can be scrolled, filtered and sorted independently from any other pane. Data Panel - On the right hand side of the screen, is a data panel designed as a series of tabbed views, providingquick access to each property or data view no matter how complex a function might be. Many of the tabs havefields you can edit and buttons that provide additional functionality. Module Selector - At the top of the navigation panel is a module selector. Clicking the visible module displays allthe installed modules in the VSA. Clicking any of the other modules selects that module and displays the foldersand functions within that module the user has access rights to see. Notification Bar - Displays the status and counts for categories of notifications. Notifies you when a specified RSSfeed has been updated. Notification Maintenance - Customizes the display of notifications, by category. Toolbar - The toolbar, just above the module selector, provides instant access to the global functions ShowBookmarks, Add Bookmark, Help, Status, and Notes. This feature can be hidden using the gear icon in the top rightcorner of the "Notification bar". Search Navigation - Enter a string to find all navigation items that match the string. This feature can be hiddenusing the gear icon in the top right corner of the "Notification bar". Expand/Collapse - A icon on the right side of the toolbar collapses the navigation panel. Once collapsed a icon expands the navigation panel.www.kaseya.comChapter 3: Getting Started

34Virtual System Administrator UserGuide9.5 June 2019 Selector Panel Buttons - At the top of the selector panel is a page-specific button bar. Typically these buttonsinclude creating, editing and deleting records listed in the selector panel. Additional buttons display, depending onthe page and your logon access rights. Page Selector - If the selector panel list is longer than one page, the page selector enables you to browse throughmultiple pages. You can set the number of rows displayed on each page. Site Header - A customizable site logo and header text displays in the upper left corner. Machine Search - Enter a string without spaces into the edit box and all machine names containing that stringdisplay in a drop down list. Role/Scope Selector - Selects the combination of role and scope that is currently active for your logon. If you havemore than one role or scope available to you, you can switch roles or scopes anytime during your logon. Logged On User / Logoff - Displays the username of the user currently logged on and a logoff link. Unread Messages - The number of unread messages displays in the upper right corner. You can click this counter atany time to display your VSA inbox immediately. Timers - Records time entries that can be applied to timesheets and other work type records.Chapter 3: Getting Startedwww.kaseya.com

35Virtual System Administrator UserGuide9.5 June 2019 Machine ID / Machine Group Filter - If a page displays an agent list, then the Machine ID / Machine Group filterdisplays at the top of the page. The filter enables you to limit the list of agents displayed on the machine, byindividual machine, machine group, organization or by view definition. Folder / Object Trees - Certain functions display a folder tree in the selector panel instead of list of records. Typicallytwo folder trees are provided, one Private and one Shared, but sometimes only the Shared folder tree displays. Youcan create new objects in t

www.kaseya.com AgentMenu 94 Check-InControl 97 EditProfile 100 PortalAccess(Classic) 102 LANCache 104 AssignLANCache 106 SetProxy 107 FileAccess 108 . Chapter13:Traverse 575 Monitoring 575 Reports 575 Dashboards 575 Administration 575 IntegrationSettings 575 DataCollectors 575 AuditLog 575