Transcription
TRAINEE COMPETENCY MANUAL:HOUSEKEEPING
Trainee Competency Manual - HousekeepingTABLE OF CONTENTSLevel 1.3Unit 1.3Unit 2.5Unit 3.6Unit 4.9Unit 5.12Unit 6.14Level 2.16Unit 1.16Unit 2.19Unit 3.22Unit 4.25Unit 5.28Unit 6.31Unit 7.34Unit 8.36Unit 9.38Unit 10.41Unit 11.45Unit 12.47Unit 13.49Unit 14.52Unit 15.55Unit 16.58Unit 17.61Unit 18.64Level 3.66Unit 1.66Unit 2.69Unit 3.72Unit 4.751
Trainee Competency Manual - HousekeepingLevel 4.78Unit 1.78Unit 2.81Unit 3.85Unit 4.88Unit 5.90Unit 6.94Unit 7.97Unit 8.100Unit 9.103Unit 10.106Unit 11.109Unit 12.111Unit 13.114Unit 14.1172
Trainee Competency Manual - HousekeepingHOUSEKEEPING: FIRST LEVEL: UNIT 1PREPARE FOR WORK AND CLOSE WORKSTANDARDS1.Punctuality requirements are observed.2.The trolley, bucket and caddy are cleaned, organized and made ready for use.3.The right type and amount of cleaning agents and equipment for the job are collectedand made ready for use. (See Note 1).4.The right type and amount of guest amenities are collected so that the right type andamount can be left in each guest room. (See Note 2).5.Work assignments are carried out within the time allowed.6.Any problems or important information are promptly reported to a supervisor. (SeeNote 3).7.Any linen required to complete work assignments is promptly picked up at Laundry.8.After use, the trolley and bucket are stored according to house procedures and anyitems which are required to be returned are handed in.9.Staff and management in Housekeeping and other departments are treated in ahelpful and co-operative way.3
Trainee Competency Manual - HousekeepingNOTES ON THE STANDARDS1.CLEANING AGENTS AND EQUIPMENT INCLUDE: 2. toilet bowl cleanersdisinfectantsfurniture polishclothsscouring padsvacuum cleanerdust pans toilet paper, facial tissuesbath toiletriesnote pads/pencilsbreakfast order cardstelephone directoryBibleGUEST AMENITIES INCLUDE: 3.window and glass cleanersall-purpose cleanermetal polishersbrushesspongesmopsbroomsroom linen and bath towelsshower capstationeryguest information packages on hotel services"Do Not Disturb" signice buckets/glasses/trayroom service menuPROBLEMS AND IMPORTANT INFORMATION MAY INCLUDE: guest problemsguest complaintsguest requestsroom damagemissing itemsnoticeable fire or safety risksout-of-order equipmentguest departures earlier than plannedlate check-outs4
Trainee Competency Manual - HousekeepingHOUSEKEEPING: FIRST LEVEL: UNIT 2WASH FLOORS USING A MOPSTANDARDS1.Work is carried out within the time allowed.2.The mop and bucket with water are checked to make certain that they are clean andready for use.3.All-purpose detergent is used according to instructions.4.Floors are thoroughly swept.5.Floors are mopped clean in sections, starting from the furthest point.6.Specified furniture and/or related items which touch the floor are moved to one sideso that thorough cleaning can take place.7.Specified furniture and/or related items are moved to one side in a way which makescertain that they do not create obstructions; furniture and/or related items are put backin place as soon as cleaning is finished.8.Each section of the floor is mopped wet until clean; the mop is regularly dipped in abucket of water with detergent and wrung out.9.Each cleaned section of the floor is mopped free from excess water; public-areafloors are marked in a way which warns guests of the danger of slipping.10.Floors are checked for stains and damage; problems which cannot be dealt with areimmediately reported to a supervisor.11.All corners of the floor are checked to make certain that they are clean.12.After cleaning, the floors are checked to make certain that they are free from loosehairs.13.The mop and bucket are cleaned and put away after use, and waste water is disposedof in the sink in the mop room.14.Cleaning agents are stored according to house rules.15.Keys are kept securely and do not leave the employee's personal possession.16.Pass keys are handed over to the supervisor and signed for according to houseprocedures before going off duty.17.Any doors for which the student is responsible are kept locked except when theemployee is in the room.18.Staff and management in Housekeeping and other departments are treated in ahelpful and co-operative way.5
Trainee Competency Manual - HousekeepingHOUSEKEEPING: FIRST LEVEL: UNIT 3CLEAN PUBLIC REST ROOMSSTANDARDS1.Work is carried out within the time allowed.2.Light switches are turned on and off to make certain that they are in working order;any problems are immediately reported to a supervisor.3.The right type and amount of cleaning and sterilizing agents for the job are madeready and used according to instructions.4.The right type and amount of cleaning equipment for the job is made ready and usedaccording to instructions.6.Unpleasant smells are dealt with and, if caused by leaks or faulty plumbing, areimmediately reported to a supervisor.7.Trash is collected from the waste-paper bin, and any other parts of the rest room, andis disposed of and placed in the mop room.8.The waste-paper bin is wiped clean before a new plastic liner is put in.9.Toilet bowls and seats are cleaned and sanitized inside, outside and round the baseand back; a separate cloth is used for this purpose.10.The rest room is cleaned in a correct order, starting from the upper part of the roomand moving downwards; and also moving clockwise or anti-clockwise round theroom.11.The ceiling is checked to make certain that it is free from dust, dirt, insects and spiderwebs; any problems which cannot be dealt with are immediately reported to asupervisor.12.Lights and air-conditioning units are checked to make certain that they are clean; anyproblems which cannot be dealt with are immediately reported to a supervisor.13.The seals around the toilets and sinks are checked to make certain that they are ingood condition and free from cracks, mildew and stains; any problems areimmediately reported to a supervisor.14.Mirrors and wall tiles are wiped clean and left polished and free from water spots andremovable stains.15.Tile grouting is checked to make certain that it is clean and free from cracks, mildewand stains; any problems are immediately reported to a supervisor.16.Non-tiled walls and other surfaces are wiped clean according to house procedures.6
Trainee Competency Manual - Housekeeping17.Dirty ashtrays and other items are dealt with according to house procedures.18.The sinks and any surrounding flat surfaces are washed clean, rinsed and polished;any plumbing under the sinks is checked to make certain that it is clean.19.Drain outlets and overflows are checked to make certain that the water runs awayfreely; any problems are immediately reported to a supervisor.20.Faucets, fixtures and any chrome or glass surfaces or handl
HOUSEKEEPING: FIRST LEVEL: UNIT 1 . PREPARE FOR WORK AND CLOSE WORK . STANDARDS . Punctuality requirements are observed. The trolley, bucket and caddy are cleaned, organized and made readyfor use. The right type and amount of cleaning agents and equipment for the job are collected and made ready for use. (See Note 1).File Size: 435KBPage Count: 119
