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JOB POSTING – IT Infrastructure Support AdministratorOrganization:Department/Division:Work location:Work arrangement:Authorized to work in:Target Hiring Range:Target Start Date:Contract Duration:Closing Date:Right To Play InternationalHQ Information Technology (IT)Toronto, CanadaA combination of in-office and remote-working in accordance with RightTo Play’s work arrangement and the operational needs of thedepartmentCanada (Eligible to work legally without requiring sponsorship) 41,000 - 44,000 CAD per annumImmediatePermanent/Full-timeOpen until position is filledBACKGROUND:Right To Play is a global organisation that protects, educates and empowers children to rise above adversity usingplay. By harnessing play, one of the most powerful and fundamental forces in a child’s life, we helped 2.3 millionchildren last year to stay in school and out of work, to prevent life-threatening diseases like HIV and malaria andto stay safe from exploitation and abuse. We are the only global development organization focused exclusively onusing play to transform the lives of children and youth impacted by poverty, war, disease and inequality.Established in 2000, Right To Play reaches children through experiential programming in 15 countries in Africa,Asia, the Middle East, and North America. These programs are supported by our headquarters in Toronto, Canada;London, UK and eight national offices across Europe (Germany, The Netherlands, Norway, Sweden, Switzerland,UK) and North America (Canada, US).With a shared passion for our mission, our Culture Code guides how we act and interact based on five core pillars: Accept Everyone – Be intentional about inclusionMake Things Happen – Seek opportunities to lead and innovateDisplay Courage – Act with integrityDemonstrate Care – Look after yourself and one anotherBe Playful – Have fun at workPlease visit our website to learn more about who we are and what we do, and watch this video to find out aboutthe five pillars of our Culture Code.Phone: 1 416 498 1922Mailing Address: PO Box 108, Toronto Adelaide Retail, Toronto, ON M5C 2H8Street and Courier Address: 43 Front St E, Unit 200, Toronto, ON M5E 1B3Website: righttoplay.com
JOB SUMMARY:Reporting to the IT Manager within the IT department, the IT Infrastructure Support Administrator will beresponsible to provide IT support to end users within the organization while assisting and supporting the ITCloud based Infrastructure. This includes installing, diagnosing, repairing, maintaining systems & workstationshardware/software to ensure optimal performance.PRIMARY RESPONSIBILITIES:Job Responsibility #1: Network and Application Support (50% of Time): Provide network support, resolving technical issues, and providing support for the Microsoftenvironment Training support for Office 365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlooketc.) Provision workstations for new employees and assist them with onboarding Provide technical support to business applications when required Respond in a timely manner to service issues and requestsJob Responsibility #2: Maintenance & Troubleshooting (30% of Time): Provide technical support to diagnose, analyze, research, and resolve computer problems for networkand applications Trouble shooting network issues within the environment using networking fundamentals, concepts,practices, and procedures Image desktops, laptops, install software, encryption and configure user profiles Hardware replacement, rebuild and evaluate/document the condition of returned equipment forpossible reuse or disposal Provide updates, upgrades, patching administration, as needed, for desktops or serversJob Responsibility #3: Administration (15% of Time): Manage user accounts through the Office 365 admin center in the Microsoft cloud platformAdd, remove, or update user information such as logins and passwordsAdd users, control access to document libraries, and setting permissionsTroubleshoot and resolve SharePoint Online issues or errorsMaintain inventory of all equipment and software/hardware licensesEscalate issues to the next Tier when requiredLiaise with 3rd party vendors, IT providers etc. for specific requirementsPhone: 1 416 498 1922Mailing Address: PO Box 108, Toronto Adelaide Retail, Toronto, ON M5C 2H8Street and Courier Address: 43 Front St E, Unit 200, Toronto, ON M5E 1B3Website: righttoplay.com
Job Responsibility #4: Other Tasks as Assigned (5% of Time)MINIMUM QUALIFICATIONS (Must have):EDUCATION/TRAINING/CERTIFICATION: Diploma degree in Computer Science, a related field of study and/or commensurate experience in anenterprise cloud based environmentEXPERIENCE: 3 years of working experience in a related field Working knowledge of Active Directory Infrastructure, Office 365 suite Ability to troubleshoot computer and network problems Extensive experience working with DHCP/DNS & Windows 10 operating systemsCOMPETENCIES/PERSONAL ATTRIBUTES: Recent in-depth experience facilitating requirements elicitation, documentation and analysis Strong customer-service orientation and professional presence Excellent written and oral communication skills Excellent listening and interpersonal skills Ability to communicate ideas in both technical and user-friendly language A strong desire to learn and improveKNOWLEDGE/SKILLS: Hands-on experience in administering and supporting enterprise applications General awareness of computer systems, PC repair, and network management Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise Ability to deploy, configure, and support operating systems on desktop and mobile Understanding and appreciation for information security within systems and user devicesLANGUAGES: Fluency in spoken and written EnglishDESIRED QUALIFICATIONS (An Asset): Bachelor's degree in Computer Science, Business, or a related field of studyPhone: 1 416 498 1922Mailing Address: PO Box 108, Toronto Adelaide Retail, Toronto, ON M5C 2H8Street and Courier Address: 43 Front St E, Unit 200, Toronto, ON M5E 1B3Website: righttoplay.com
Experience of Microsoft software and networking solutions, specifically Office 365 Knowledge on Microsoft infrastructure and desktop technologiesWHO YOU ARE:You are highly driven, results-oriented, collaborative and well-rounded leader with a passion for working withchildren and youth. You are an exceptional communicator with excellent networking skills.WHAT YOU’LL GET:The opportunity to work with a passionate, innovative and collaborative team where you have the ability to makethings happen. You will gain experience working for a Great Place to Work Canada Certified and globallyrecognized organization with a healthy culture premised on our Culture Code (accept everyone, make thingshappen, display courage, demonstrate care and be playful). In addition, we offer a competitive salary andbenefits package including Group RRSP Plan, gym membership, flexible work policy (e.g. work from home and flexhours), personal days, personal learning and development days and summer/winter hours.HOW TO APPLY:If you are interested in applying for this position, please apply here with your resume and cover letter.While we thank all applicants for their interest, only those selected for interviews will be contacted. Shortlistingof applications will begin immediately and interviews may be held before the closing date.Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion,age, disability, sexual orientation or marital status. As such, we encourage groups who have been historicallydisadvantaged with respect to employment to apply for positions at Right To Play. We offer a family-friendlyenvironment that allows for flexible work arrangements in order to support staff diversity and ensure a healthywork-life balance.We are a child-centered organization. Our recruitment and selection procedures reflect our commitment to thesafety and protection of children in our programs. The successful candidate will be required to provide asatisfactory Vulnerable Sector Screening or equivalent criminal check as a condition of employment.Phone: 1 416 498 1922Mailing Address: PO Box 108, Toronto Adelaide Retail, Toronto, ON M5C 2H8Street and Courier Address: 43 Front St E, Unit 200, Toronto, ON M5E 1B3Website: righttoplay.com
EMPLOYEE VACCINE POLICY:To protect the health and safety of our employees and the communities we serve, Right To Play requires allemployees and volunteers based in Canada to be fully vaccinated against COVID-19. The successful candidate willbe required to provide proof of vaccination against COVID-19 as a condition of employment.ACCOMMODATION:Should you require any form of accommodation during the recruitment process, kindly contact the People &Culture team by email at careers@righttoplay.comTo learn more about who we are and what we do, please visit our website at www.righttoplay.com.Phone: 1 416 498 1922Mailing Address: PO Box 108, Toronto Adelaide Retail, Toronto, ON M5C 2H8Street and Courier Address: 43 Front St E, Unit 200, Toronto, ON M5E 1B3Website: righttoplay.com
Mailing Address: PO Box 108, Toronto Adelaide Retail, Toronto, ON M5C 2H8 Street and Courier Address: 43 Front St E, Unit 200, Toronto, ON M5E 1B3 Phone: 1 416 498 1922 Website: righttoplay.com JOB POSTING - IT Infrastructure Support Administrator Organization: Right To Play International Department/Division: HQ Information Technology (IT) .
