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Free VCE and PDF Exam Dumps from PassLeader Vendor: EXIN Exam Code: ITIL-Foundation Exam Name: ITIL-Foundation Question 1 – Question 30Visit PassLeader and Download Full Version ITIL-Foundation Exam DumpsQUESTION 1A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?A.B.C.D.Be accountable for the outcome of an activityPerform an activityBe kept up-to-date on the progress of an activityManage an activityAnswer: CQUESTION 2Which of the following are objectives of service level management?1: Defining, documenting and agreeing the level of FT services to be provided2: Monitoring, measuring and reporting the actual level of services provided3: Monitoring and improving customer satisfaction4: Identifying possible future markets that the service provider could operate inA.B.C.D.1, 2 and 3 only1 and 2 only1, 2 and 4 onlyAll of the aboveAnswer: AQUESTION 3Which one of the following do technology metrics measure?A.B.C.D.ComponentsProcessesThe end-to-end serviceCustomer satisfactionAnswer: AQUESTION 4Which process includes business, service and component sub-processes?A.B.C.D.Capacity managementIncident managementService level managementFinancial managementAnswer: AQUESTION 5Which one of the following is NOT part of the service design stage of the service lifecycle?ITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeaderA. Designing and maintaining all necessary service transition packagesB. Producing quality, secure and resilient designs for new or improved servicesC. Taking service strategies and ensuring they are reflected in the service design processes and theservice designs that are producedD. Measuring the effectiveness and efficiency of service design and the supporting processesAnswer: AQUESTION 6What is the result of carrying out an activity, following a process or delivering an IT service known as?A.B.C.D.OutcomeIncidentChangeProblemAnswer: AQUESTION 7Which process is responsible for managing relationships with vendors?A.B.C.D.Change managementService portfolio managementSupplier managementContinual service improvementAnswer: CQUESTION 8Which of the following service desk organizational structures are described in service operation?1. Local service desk2. Virtual service desk3. IT help desk4. Follow the sunA.B.C.D.1, 2 and 4 only2, 3 and 4 only1, 3 and 4 only1, 2 and 3 onlyAnswer: AQUESTION 9What are the categories of event described in the UIL service operation book?A.B.C.D.Informational, scheduled, normalScheduled, unscheduled, emergencyInformational, warning, exceptionWarning, reactive, proactiveAnswer: CQUESTION 10What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service AccreditorsAnswer: BQUESTION 11Which of the following are the MAIN objectives of incident management?1. To automatically detect service-affecting events2. To restore normal service operation as quickly as possibleITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeader3. To minimize adverse impacts on business operationsA.B.C.D.1 and 2 only2 and 3 only1 and 3 onlyAll of the aboveAnswer: BQUESTION 12What is the name of the group that should review changes that must be implemented faster than the normal change process?A.B.C.D.Technical managementEmergency change advisory boardUrgent change boardUrgent change authorityAnswer: BQUESTION 13Which of the following is NOT an objective of service transition?A.B.C.D.To ensure that a service can be operated, managed and supportedTo provide training and certification in project managementTo provide quality knowledge and information about services and service assetsTo plan and manage the capacity and resource requirements to manage a releaseAnswer: BQUESTION 14Which of the following types of service should be included in the scope of service portfolio management?1. Those planned to be delivered2. Those being delivered3. Those that have been withdrawn from serviceA.B.C.D.1 and 3 onlyAll of the above1 and 2 only2 and 3 onlyAnswer: BQUESTION 15The BEST description of an incident is:A.B.C.D.An unplanned disruption of service unless there is a backup to that serviceAn unplanned interruption to service or a reduction in the quality of serviceAny disruption to service whether planned or unplannedAny disruption to service that is reported to the service desk, regardless of whether the serviceis impacted or notAnswer: BQUESTION 16Which one of the following is the CORRECT set of steps for the continual service improvement approach?A. Devise a strategy; Design the solution;Transition into production;Operate the solution;Continually improveB. Where do we want to be?;How do we get there?;How do we check we arrived?;How do we keep the momentum going?C. Identify the required business outcomes;Plan how to achieve the outcomes;ITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeaderImplement the plan;Check the plan has been properly implemented;Improve the solutionD. What is the vision?; Where are we now?;Where do we want to be?;How do we get there?;Did we get there?;How do we keep the momentum going?Answer: DQUESTION 17When can a known error record be raised?1. At any time it would be useful to do so2. After a workaround has been foundA.B.C.D.2 only1 onlyNeither of the aboveBoth of the aboveAnswer: DQUESTION 18What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?A.B.C.D.The change authorization boardThe change advisory boardThe change implementerThe change managerAnswer: BQUESTION 19Which process is responsible for discussing reports with customers showing whether services have met their targets?A.B.C.D.Continual service improvementChange managementService level managementAvailability managementAnswer: CQUESTION 20What do customer perceptions and business outcomes help to define?A.B.C.D.The value of a serviceGovernanceTotal cost of ownership (TCO)Key performance indicators (KPIs)Answer: AQUESTION 21Which of the following are basic concepts used in access management?A.B.C.D.Personnel, electronic, network, emergency, identityRights, access, identity, directory services, service/service componentsPhysical, personnel, network, emergency, serviceNormal, temporary, emergency, personal, groupAnswer: BQUESTION 22Which of these statements about resources and capabilities is CORRECT?ITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeaderA.B.C.D.Resources are types of service asset and capabilities are notResources and capabilities are both types of service assetCapabilities are types of service asset and resources are notNeither capabilities nor resources are types of service assetAnswer: BQUESTION 23Within service design, what is the key output handed over to service transition?A.B.C.D.Measurement, methods and metricsService design packageService portfolio designProcess definitionsAnswer: BQUESTION 24What should a service always deliver to esourcesAnswer: CQUESTION 25Which process is responsible for the availability, confidentiality and integrity of data?A.B.C.D.Service catalogue managementService asset and configuration managementChange managementInformation security managementAnswer: DQUESTION 26Availability management is directly responsible for the availability of which of the following?A.B.C.D.IT services and componentsIT services and business processesComponents and business processesIT services, components and business processesAnswer: AQUESTION 27Consider the following list:1. Change authority2. Change manager3. Change advisory board (CAB)Which one of the following is the BEST description of the items above?A.B.C.D.Job descriptionsFunctionsTeamsRoles, people or groupsAnswer: DQUESTION 28Hierarchic escalation is BEST described as?A. Notifying more senior levels of management about an incidentB. Passing an incident to people with a greater level of technical skillITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeaderC. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfactionD. Failing to meet the incident resolution times specified in a service level agreementAnswer: AQUESTION 29Which one of the following functions would be responsible for the management of a data centre?A.B.C.D.Technical managementService deskApplication managementFacilities managementAnswer: DQUESTION 30Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?A.B.C.D.RACI modelIncident modelContinual service improvement (CSI) approachThe Deming CycleAnswer: AVisit PassLeader and Download Full Version ITIL-Foundation Exam DumpsITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeader ITIL-Foundation Exam Dumps ITIL-Foundation Exam Questions ITIL-Foundation PDF Dumps ITIL-Foundation VCE Dumps
