Transcription
PUGET SOUND ENERGY: “SAP SUCCESSFACTORSTRANSFORMED OUR PEOPLE SYSTEMS”Amit Rastogi, SAP Manager, Puget Sound EnergyBrenda Reyes, Senior Director, Rizing HCMSession ID #84422May 7 – 9, 2019
About the SpeakersAmit RastogiBrenda ReyesSAP MANAGER,PUGET SOUND ENERGYSENIOR DIRECTOR,RIZING HCM SAP leader focused on technologytransformation in the area of HumanResources, procurement, finance andCR&B applications Charity cooking and community serviceserving 5K meals a year Exclusively focused on SAP SuccessFactorsprojects for 6 years; SuccessFactorsCertified Professional Volunteer with local search & rescue teamin Grand County, Colorado2
Key Outcomes/ObjectivesYour HR transformation projectWays to ensure successWhat’s really toughWhat to watch out for3
Agenda1Introductions2Our HR Transformation Success3Feedback on Our Objectives4Common Challenges & Pitfalls5Closing4
About RizingLeading globalSAP professionalservices companiesRIZING HCMtogether since2012Montreal,CanadaStamford,CT, USASedalia,MO, USADublin,IrelandSpecialists in SAP SuccessFactorsand SAP Fieldglass. Experts inSAP HCM on-premise, hybridand cloud implementations.London, UKRotterdam, NetherlandsAtlanta,GA, USADubai, UAEManila, PhilippinesKuala Lumpur, MalaysiaSingaporePerth, AustraliaEAMHCMCONSUMERINDUSTRIES2,000 Hyderabad, IndiaGuntur,IndiaMelbourne, AustraliaimplementationscompletedSydney, AustraliaHamilton,New Zealand5,000 projects completedIN-HOUSE DIGITALDEVELOPMENT CENTER (DDC)800 employees worldwide 2019 Rizing LLC or a Rizing LLC affiliate company. All rights reserved.20% revenue CAGR2018 revenue(2015 – 2018)145MDedicatedDevelopmentOperationsMalaysia, Indiaand the PhilippinesSPANNING ALL SAPSUCCESSFACTORS MODULES5
Introduction to Puget Sound Energy (PSE)based inENERGYCOMPANYProviding electrical andnatural gas power to1.1M customersBellevue,WashingtonUnion environment3,000 with two collectivebargaining agreementsemployees6
Introduction to the “TOPS” ProjectTRANSFORMING OUR PEOPLE SYSTEMSAn exciting multi-year effort, focused on updatingour core people systems across PSE aimed at.TOPS joined the PSE StrategicProject Portfolio in 2018as a joint Information Technologyand Human ResourcesBusiness Transformation projectTransforming theuser experienceProviding peopletools on the goGenerating efficiencythrough automationBringing peopledata to light7
Success through a Strong Business CaseTransformation ofPEOPLE SYSTEMS Intuitive employee and manager self-serviceEasy access to reporting for managersand executivesRight service level for each people processMobile capabilitiesOrg change managementTransformation ofBUSINESS SYSTEMS Process re-engineeringAllows for leadership and HR to increasefocus on strategic, value-added initiativesData governance structureAutomated and easier compliance reporting8
Success through Employee-based VisionBringing theemployeejourneyto life, with an eye onemployeeexperienceArtwork Credit: Up Your Creative Genius, 20189
Success through Smart Scope PlanningPLANNINGReporting & Talent InsightsWorkforce AnalyticsWorkforce PlanningTALENT MANAGEMENTRecruiting Mgmt.Recruitment Mktg.OnboardingLearningPerformance &GoalsCompensationSuccession &DevelopmentUnion Job Bidding(Sodales)OrganizationMgmt.e-Learning ContentDevelopment Tool(Enable Now)Q2 2019Q4 2019Q1 2020CORE HREmployeeProfileLEGEND: Employee - File Mgmt Knowledge - Portal Case Mgmt Process- Automation(PeopleDoc)Out of lBenefitsPayrollTime &Attendance10
Success through Strategic Change ManagementLeadershipSponsorshipProject SponsorSupport &CoachingCascading LeaderSupport &CoachingStakeholder Analysis& ReadinessCommunications& EngagementProject TeamEffectivenessEnterprise Reporting& MetricsReadiness &ResistanceTracking &MitigationBrandingTeameffectivenesspulse & actionplanExecutive level &Change OfficeReportingChange ImpactsMessaging &OutreachAwareness &ReadinessActivitiesChange AgentNetworkTraining PlanIn-ContextTrainingTraining NeedsAssessmentRewards &RecognitionPlanningOCM MetricsSystem TrainingWebinars11
Success through Alignment & GovernanceLearning frompast projectsBranding &Comms. OfficeAll FunctionalPlayers at theTable at the StartProactiveLearning fromPrior ProjectsIncorporatingbest practicesIT BusinessTechnologySolutions (BTS)End to EndEnterprise SupportVendorAcceleratorsIT & BusinessPartner forSystem & SISelectionEnsuringtransformationsuccessPM & OCMExecutiveScorecardDataGovernanceHolistic &Integrated OCMthrough strongcollaboration12
Transforming theuser experienceü “Ability to quickly changemy own info – simpleand transparent ”ü “A much better externalcandidate experience ”ü “No more ‘black hole’of onboarding ”“I’ve never heard the word intuitive so many times.”– TOPS UAT Facilitator13
Providing peopletools on the goü “Mobile app for core HRtransactions and workflowapprovals ”ü “Applause! It no longertakes 45 minutes to applyfor a job ”ü ”Mobile apply for externalcandidates ”14
Bringing peopledata to lightü “Flexible ad hoc reportingavailable to managers ”ü “Visibility for workflows,talent score cards,progress dashboards ”ü “Candidate tags availablefor high potential‘silver medalists ’”15
Automatingfor efficiencyü “Near real-time integration toIdentity Management system ”ü “Integration to PeopleDoc foremployee file management ”ü “Replication to SAP HCMon-premise time & payroll ”16
Common Project Challenges123Third-party products addcomplexity – start earlyand plan aheadTesting “recipe” requires abalance – align data and simplifywhere possibleConfiguration and system issuesalways arise – establish a goodline of communication with SAPSuccessFactors team456No time for sustainment planningat launch phase – develop adminand maintenance plans earlyData migration & replication canbe challenging – requires strongresources, strong , strong focusSuper users and changechampions are critical to useradoption – leverage iteration testsfor “hands on” training17
Common Pitfalls to AvoidRe-implementing yesterday’s processSilos for each work streamScope creepToo many transformational projects18
Take the Session Survey.We want to hear fromyou! Be sure to completethe session evaluation onthe SAPPHIRE NOW andASUG Annual Conferencemobile app.
Presentation MaterialsAccess the slides from 2019 ASUG Annual Conference here:http://info.asug.com/2019-ac-slides
Q&AFor questions after this session, contact us at brenda.reyes@rizing.com.
Let’s Be Social.Stay connected. Share your SAP experiences anytime, anywhere.Join the ASUG conversation on social media: @ASUG365 #ASUG
TALENT MANAGEMENT Recruiting Mgmt. Recruitment Mktg. Union Job Bidding (Sodales) Onboarding Learning Performance & Goals Compensation Succession & Development CORE HR Employee Profile Organization Mgmt. e-Learning Content Development Tool (EnableNow) Employee -File Mgmt Knowledge -Portal Case Mgmt Process-Automation (PeopleDoc .
