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APS Program Operational Plan: PennsylvanniaState/Territory/DistrictContactBudget AllocationTimelinePennsylvaniaDenise Getgen (PDA) & Laura Deitz (APS) 10,880,012AMERICAN RESCUE PLAN ACT (ARPA) OF 2021- Grant 1August 2021 – September 2023 3,520,052AMERICAN RESCUE PLAN ACT OF 2021 - Proposed Grant 2August 2022 – September 2024 7,359,960 (ARPA 1 COVID)Vision 2025The Vision clarifies what your ARPA Grant 1 Programaspires to become and to achieve. It is designed toinspire by providing a picture of where the programis heading in 3-5 years.Note: If you are a part of a larger organization, doesit have its own future vision? If so, you may want toadapt it to your own program.The Department of Aging’s vision is a Pennsylvania where older adults are embracedand empowered to live and age with dignity and respect.The Department of Human Service’s vision is that all Pennsylvanians live safe, healthy,and independent lives, free of discrimination and inequity.Vision 2025 (Protective Services)The vision of the APS Program is to enhanced quality, consistency, and equity withinthe program model of protective services across separate government bureaus,offices, and staffing.Page 1

Mission StatementMission and Values statements can be an effectivetool to educate the public; state and localgovernment officials; state government agencies;provider agencies; and service recipients as to whatthe Adult Protective Services is and how they dobusiness.Mission Statements answer four key questionsabout your APS Program: Who do we serve? What needs do they have that we can fulfil? How do we meet those needs? How do wemake the clients' lives better? Does it link directly to the Vision Statement?The Office of Long-Term Living mission statement is “Serving more people incommunities rather than in facilities, giving them the opportunity to work, spend moretime with their families, and experience an overall better quality of life.”The mission of the Department of Human Services is to assist Pennsylvanians in leadingsafe, healthy, and productive lives through equitable, trauma-informed, and outcomefocused services while being an accountable steward of commonwealth resources.The PA Department on Aging’s mission is to promote independence, purpose, and wellbeing in the lives of older adults through advocacy, service, and protection.The Mission of the Pennsylvania APS program is to serve vulnerable older adults andadults with disabilities that have been alleged to be experiencing maltreatment (abuse,neglect, and exploitation) by evaluating the need for protective services and mobilizingservices at the county level.Note: if you are a part of a larger organization, doesit have its Mission Statement? If so, you may wantto adapt it for your own program.APS Program Planning Template: State/Territory/District-Specific FocusPage 2

Guiding Principles / Core ValuesGuiding Principles or Core Values guide internalprocesses and client interactions for your APSProgram.Note: if you are a part of a larger organization, does ithave its own set of Guiding Principles or Core Values?If so, you may want to adapt it for this program.Pennsylvania Department of Aging (60 and older)Core ValuesDiversity and inclusion strengthen us.Innovation drives us.We are passionate about the customer experience.We lead strategically to meet future needs.We listen and effectively communicate with consumers and partners.We act with integrity.We value our workforce.Partnership and collaboration enhance our capacity.We hold ourselves and partners accountable for results.We manage resources entrusted to us responsibly.Department of Human Services (Adults living with disabilities 18-59 years old)Core ValuesCollaboration: We coordinate our practices internally and externally with ouremployees and stakeholders.Communication: We strive to be transparent and open in our conversations, bothwritten and oral. We will promote awareness with our employees and stakeholders.Accountability: We are responsible caretakers of taxpayer funds entrusted to DHS byengaging in sound financial management practices when providing services andsupports. We are responsible for our actions, and we will hold our partners to similarstandards in providing services and supports to our stakeholder community.Respect: We foster a fair, open, and honest work environment. We embrace ourstakeholders and treat others as we want to be treated.Effectiveness: We are efficient in our operations and empower our employees to deliverresults for our stakeholders.APS Program Planning Template: State/Territory/District-Specific FocusPage 3

Goals for Program ImprovementThese are goals to be obtained in order to move your APSprogram from current practices to your Vision.Now that you have new funds targeted for your work withAPS, what can be enhanced or improved in your currentprogram? These goals must meet the APS Formula Grantrequirements. It is recommended these goals becomeSMART goals (specific, measurable, actionable, andtimely).Using the results of your Environmental Scan, identify keyissues that need to be addressed during this planningcycle.These are goals to move your APS Program from currentpractices to your Vision #1.Centralizing intake Training & Education Increase consistency in how protective services staff perform investigationsIncrease the quality of investigations and case documentationIncrease the equity in received services with an expert pool of staffUnit of shared positions in quality management and education APS Program Planning Template: State/Territory/District-Specific FocusIncrease consistency in how the intake function is performed throughoutprotective services and the state of PAIncrease the quality of documented informationIncrease the consistency of categorizationIncrease the equity in service provision by ensuring consistency andaddressing the most urgent needs firstIncrease quality customer serviceIncrease consistency between practices and policies of DHS and PDAIncrease quality improvement efforts by focusing internal resources onanalyzing data reports and using the data to drive accountability and qualitymeasures for contracted service agenciesIncrease equity in received services and among responsibilities of DHS, PSA,and OLTL staffPage 4

Targeted Improvement ProjectsUsing the results of your Environmental Scan and PESTEL,describe the targeted improvements and enhancementsneeded for this planning cycle.Your improvements should be concrete, measurable, andcomplete.WHY is this improvement needed?What Purpose or NEED will it fill?What RESOURCES will be used?What ACTIVITIES will it entail?What are the direct OUTPUTS of the activities? What arethe intended results and how will clients benefit?We will accomplish this by focusing on: Centralizing intake,Developing a standardized training and education curriculum for eachinvestigator’s first year in protective services (including shadowing experiencedinvestigators and mentoring), andCreating positions in quality management and improvement, data analysis, andeducation. These positions will be shared between the APS and OAPSAprograms.See example on next page.APS Program Planning Template: State/Territory/District-Specific FocusPage 5

Purpose/Needs to befilled by ARPA FundsInputs(ResourcesDeployed)ActivitiesOutputs fromInvestmentShort-TermOutcomesLong-Term OutcomesUpdated, streamlined,protective servicedriven data system forAPS and OAPS. 3,330,052ARPA 1: Project 1PS programstaff. ProjectManager. AgingQM staff.WellSky projectteam. Networkstaff.APS SolutionsAPS Solutions – newprotective servicesdatabaseReduction inreporting errorsProtective service database that is driven byreporting requirementsDevelop Statementof WorkVendor SelectionProject Kick OffBuild APS (internal)Test APS (internal)Improve APS(internal)Trial release tonetwork (external)Increase in qualityinvestigationsImproved datatracking softwarethat is specific toprotective servicesImprovedcommunicationbetween APS/OAPSand the network ofagencies servingolder adults andpeople withdisabilities.Less duplication of dataentryMore time with olderadults and people withdisabilities that may be orare in crisis.Testing period withnetwork (external)Evaluation period(external)APS Program Planning Template: State/Territory/District-Specific FocusPage 6

Purpose/Needs to befilled by ARPA FundsInputs(ResourcesDeployed)ActivitiesOutputs fromInvestmentShort-TermOutcomesLong-Term OutcomesEnsure requirementsare met for both ofPennsylvania’s APSand OAPS programsand monitor projectrisksManager Identifiedand hiredClients and Victims benefitfrom well managedprojects and efficientlyrun APS and OAPSprogramsImprove APS(external)Release APA withquarterly check-insfor one year withnetwork (external)Need project managerto help keep ARPAProjects on trackManage and overseeproject deliverables ofprocurement, ensuretraining andmaintenancerequirements are metfor both ofPennsylvania’s APSand OAPSprograms and monitorproject risks 80,000PossibleexternalconsultantARPA 1Project 2Project Manager/ConsultantManage andoversee projectdeliverables ofprocurement,ensure training andmaintenancerequirements aremet for both ofPennsylvania’s APSand OAPS programsand monitorproject risksAPS Program Planning Template: State/Territory/District-Specific FocusPage 7

Purpose/Needs to befilled by ARPA FundsInputs(ResourcesDeployed)ActivitiesOutputs fromInvestmentShort-TermOutcomesLong-Term OutcomesNeed training forsupervisors andcaseworkers on newdatabase 50,000ARPA 1: Project 3Training sessionsdevelopedTraining developedClients and Victims benefitfrom well managedprojects and efficientlyrun APS and OAPSprogramsTraining andOutreachConduct PSSupervisor andCaseworkertraining on newdatabase with anemphasis on dataintegrity andanalysis# of training sessionscompleted oremployees trainedData and reportsdeveloped andimplementedReview and analyzedata reportsCustomize datareports to meetstatewide needNeed for support andadministration ofGrant funding 10,000ARPA 1: Project 4AdministrativeCostsAPS Program Planning Template: State/Territory/District-Specific FocusFunding grantssupportedAdministrativeneeds are met tomanage grantsClients and Victims benefitfrom well managedprojects and efficientlyrun APS and OAPSprogramsPage 8