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BLUE FIXED PREPAYTARIFF FEATURES AND BENEFITSThanks for choosing Blue Fixed Prepay – we think you’ve made a great choice. It’s really important for us to stand out from our competitorsand do the right thing for our customers. We’re the only energy company to offer this great range of benefits in a tariff:Fixed tariffYou’re guaranteed to have no price rises withBlue Fixed Prepay for the length of the tariff 0No exit feesWe won’t charge you a fee to leaveBlueAvailabilityElectricity 100% backed by low-carbon generationAccess your account via our call centres or 24/7 Chat supportIMPORTANT INFORMATION (KEY TERMS)We’ve tried to summarise what we believe to be the key terms, but they’re all important and you may have a different view of what is mostsignificant to you. That’s why it’s important you read our full terms and conditions and let us know if you have any questions. We’ll sendupdated copies at least once every 12 months, but you can ask for a copy at any time by contacting us on 0800 096 9000 or going toedfenergy.com/tariff-info.CHARGESYour prices and the date your tariff ends are set out in your Tariff Information Label. These won’t change until the date your Blue FixedPrepay tariff ends. You can end this contract at any time by giving us notice. There are no exit fees for leaving the tariff.PAYMENT SCHEMEBlue Fixed Prepay is only available if you pay using a prepayment meter. If you don’t, your contract may end or change. This could result in achange to your payment method and/or charges (or both). You’ll get at least seven working days’ notice of this. If we make any other change toyour disadvantage, we’ll tell you and give you the chance to change supplier. We’ll explain what you need to do and when, at the time.DIRECT DEBIT RULESDirect Debit is an easy way to pay for your energy and helps you budgetfor your bills. It’s good value too – because you’ll benefit from a lowerunit rate for your energy.BUDGET DIRECT DEBITTo pay using our Budget Direct Debit plan we first need to agree a fixedamount to cover your energy costs.REVIEWING YOUR DIRECT DEBIT PAYMENTSHOW WE CALCULATE YOUR DIRECT DEBITWe estimate how much we think you’ll spend on your energy over thecoming year based on information we have in our records, such as yourprevious energy usage and your type of property. When it’s time foryour Direct Debit review, we also take into account any balance on youraccount. We then divide this annual cost into 12 monthly payments,which are spread equally across the year. This means that you won’t endup paying more in winter or less in summer – just the same amount allyear round.HOW BUDGET DIRECT DEBIT REVIEWS WORKWe review your Direct Debit every 12 months. We might carry out morefrequent reviews, for example if we receive a meter reading, but thisisn’t guaranteed. Unless we decide that it’s necessary to do so, we won’talter the amount you pay by Direct Debit at the time you make any extra‘one-off’ payments to us but these one-off payments will be taken intoaccount at each review.amount to split the amount you owe across the following 12 monthlypayments. In exceptional circumstances we may collect the full amountyou owe from your bank account. In these cases we’ll try to get in touchat least 12 working days beforehand.IF YOU WANT TO PAY YOUR AMOUNT IN FULLDIRECT DEBIT WHOLE AMOUNT EVERY MONTH OR EVERY THREEMONTHS – HOW IT WORKS Every month/three months you’ll get a reminder from us asking youto read your meter or pay your regular payment amount. If you give a valid meter reading by the date we ask you to, we’ll usethis to send you a bill for the amount we’ll collect from your accountfor that month or three months. So you can be sure you’re paying foryour actual use. We’ll also check your regular payment amount to make sure it’s setcorrectly and that you’re paying for what you use. If you don’t give us a reading, we’ll ask you to pay a ‘regular paymentamount’ which we work out by calculating how much energy weexpect you to use in a year and dividing this into 12 equal payments.We look at any meter readings you’ve sent us or we’ve taken for you –if a meter reader visits your property for example. If you have less thantwo meter readings for your account, we will look at the size of yourhome and how you use your energy to make sure you’re paying theright amount.WHY YOUR DIRECT DEBIT AMOUNT MIGHT CHANGEAfter we’ve completed the annual review, if your Direct Debit needs toincrease or reduce to cover your estimated annual energy cost, we’lllet you know and make the necessary changes. To avoid your agreedpayments changing too often, we’ll only alter them between annualDirect Debit reviews if we think your payments need to change by morethan 10% to cover your total energy costs for the year. Latest details canbe found at edfenergy.com/directdebit If you change your tariff, we’ll check that your regular payment amountis set correctly.HOW ANY DEBIT OR CREDIT IS BALANCED OUTOnce we’ve completed your review, if we have an up-to-date meterreading for you and we find your account is in credit, we’ll refund you.If your account is in debt, we’ll usually update your monthly payment You can give us meter readings online or through our ‘no queue’telephone service any time you like. Just call 0800 015 1736. You’ll alsobe able to pay the revised amount of the bill straightaway. If you don’t send us a meter reading, we’ll collect the amount shownon the regular payment amount. You will receive a statement each year (known as your annualsummary), showing how much energy you’ve used over the year – andhow much you’ve paid.
TERMS AND CONDITIONSDEFINITIONS‘charges’ – our charges for supplying energy, including anyGreen Deal charges which apply.If you don’t pay as agreed, your charges may changePlease see clauses 4.3 and 4.4 for details.‘distributor’ – the companies licensed to deliver energy toyour premises.‘end date’ – the date your Blue Fixed Prepay tariff ends,which is shown in your Tariff Information Label.‘energy’ – residential gas or electricity (or both) and all relatedservices.‘exceptions’ – the conditions set out in Standard LicenceCondition 14A.2 of our gas and electricity supply licence.For example, these include:appointment.prepayment meter using that key or card to update it. Itmay take more than one top up for the update to be2.2 You are responsible for all pipes, equipment, wires andapplied. Until the update is applied we will continue tocables, and all other fittings used in connection withcharged you current prices. You understand and agreesupplying energy on your side of the meter and theirto this.maintenance and safe condition. (Your side of the meterstarts at the point energy leaves your meter after the3.7 The Blue Fixed Prepay tariff is only available if you have ameter has measured it, and includes your home wiring).Standard or Economy 7 prepayment meter for theAny energy losses that happen on your side of the meterenergy you want us to supply under this contract. If, atare your responsibility. If you ask for a meter inspectionany time, you have a different type of meter, we mayat your premises, we may charge you.need to supply you on a different tariff, which is likely tohave different prices and features. If we find this is the2.3 You must make sure that your premises have a suitablecase then you agree that we may supply you onmeter installed that meets relevant industry standards forwhichever of our other tariffs we believe is most suitablesafety, accuracy and reliability and which is capable offor you. We will write to you to let you know if thisproviding all the information we need to provide andhappens.measure energy in line with the type of tariff you havechosen. If the premises do not have a satisfactory meter Low-carbon electricityinstalled or the meter is not in a suitable place, we may3.8 At the end of each fuel mix reporting year we’ll makereplace, reposition or reprogramme it (for which we maysure we’ve bought enough low-carbon nuclear electricity we don’t have the information needed despite takingcharge you) or we may change your tariff to one that weto match the total volume of electricity supplied to all ofreasonable steps to get it; orconsider appropriate (which may affect your prices). Weour customers on the Blue Fixed Prepay tariff. A fuel mix the supply transfer is prevented by any otherwill not be responsible for any fault relating to meteringreporting year begins oncircumstanceoutside of our control where we’ve takenequipment we do not own or that has not been1 April and ends on 31 March the following year.reasonable steps to deal with the problem.provided on our behalf. You should call us if you are not4. Changes to reen Deal charges’ – the charges for energy-efficiency4.1 If you choose to switch to another tariff, we can extendmeasures installed at your premises that we must collect2.4 If you have a ‘smart meter’ that we can read withoutyour current Blue Fixed Prepay tariff prices until yourthrough energy bills in line with the Government schemecoming to your premises, you agree that:transfer to your new tariff takes place (a ‘tariffknown as ‘Green Deal’. (a) it and the in-home display unit must not beextension’). We won’t apply a tariff extension if you have‘metering equipment’ – the energy meter and other relatedremovedfrom the premises without our permission;outstanding charges of 28 days or more on your energydevices, like key cards or in-home display devices. (b) we may use it to remotely monitor the energyaccount. If you try to change supplier but have‘premises’ – any part of any land, building or structure you’veyou use;outstanding charges on your energy account, we mayasked us to supply energy to.contact your new supplier to tell them that we plan to (c) we may remotely repair and update it, switch it fromprevent the transfer until you pay off what you owe. If‘registered supplier’ – the supplier registered with the localcredit to prepayment or disconnect your supply (or both);you pay those outstanding charges within 30 workingmetering point administration service or metering pointanddays of our notice objecting to your transfer, you canregistration service who is responsible for supplying energy to (d) we may use information from it to work out your bill,transfer supplier and we won’t apply the change duringyour premises.offer you appropriate tariffs and other productsthe transfer period.‘supply start date’ – for each fuel, the date from when we(including via any associated in-home display device) andOurrightto change termsbecome the registered supplier for your premises.for any other purposes in line with the informationpolicy.4.2 We are allowed to change all terms of supply‘supply transfer’ – transferring responsibility for supplyingat any Time, as long as the change is not to yourenergy to your premises from another supplier to us, so we2.5 You must make sure that all metering equipment is notdisadvantage. Any changes will apply from the date wecan become the registered supplier.damaged, stolen or lost and is kept in safe condition.publish them on our website. If you don’t pay as youYou must tell us immediately if there is any damage or‘we’, ‘us’, ‘our’ – EDF Energy Customers Ltd, registered office:agreed, your charges may change.fault to the metering equipment. We may recover any90 Whitfield Street, London, W1T 4EZ, incorporated incosts we have to pay for replacing or repairing the4.3 If you have a debt which is still not paid after 28 days orEngland and Wales (Trading as EDF Energy).metering equipment (including any call-out charges),if you fail to keep to any payment scheme we agree with‘your Blue Fixed Prepay tariff’ – the Blue Fixed Prepayunless the loss or damage is caused by something weyou, we may change your payment method (whichtariff.have done or failed to do.could involve changing your meter too). Or we may treat1. Introductionthis as you giving us notice to end your contract under2.6 If your contract ends, we may recover any meteringclause 7.1. In either case, if you continue to take energy1.1 This is a contract for us to supply energy to you.equipment we have provided to you and you will givefrom us this could, result in your charges changing. If thisBy entering into it you agree to keep to its terms. Pleaseus, our contractors or any other person we tell youhappens, we’ll give you seven working days’ notice,read it carefully so you understand your responsibilities.about, the access we need to do this.explaining what changes will be made and why.The standards we must meet in supplying energy to you,3. Energy price, tariff features and chargesand the compensation arrangements that apply if we fail4.4 If you or we end this contract and we continue to be3.1 You agree to pay all charges due under this contractto meet these, are set out in the Standards ofyour registered supplier, you may move to our ‘deemedwhich are not genuinely disputed, even if the chargesPerformance booklet.contract scheme’, which has different prices and termsare based on an estimate of your energy use. You agreeand conditions. These are available at edfenergy.com/dt.1.2 You are responsible for making sure your premises areto pay these charges using the prepayment meters (orIf this happens, or if we change your contract underconnected to all relevant distributors’ networks. If they’remeters) through which energy is supplied.clause 4.3, you will no longer benefit from features suchnot currently connected, please contact us on 0800 068as our Price Promise, any fixed-price period, or any3.2 We can charge you any reasonable costs and expenses8257 and we’ll explain what you need to do.guarantee that your energy comes from any particularwe have to pay in carrying out our responsibilities to you.1.3 Our responsibility to supply your premises (and yourtype of generation.This includes any reasonable costs connected withresponsibility to pay for the supply) begins on the supplydistributors’ services, recovering money you owe, andYour right to change termsstart date. From this date and for as long as we’re thedisconnecting or replacing any metering equipment.registered supplier, all energy that passes through your4.5 You are allowed to change any of the following terms atmeter or which is supplied to the premises will be treated 3.3 You can ask for up-to-date information on ourany time.tariffs and charges which apply, and any other chargesas being supplied under this contract, even if you have a (a) Type of meter – as long as you have paid all chargeswe might make for other services. Please phone 0800contract with any other person.due for your energy and your tariff supports your chosen096 9000 or visit edfenergy.com/additionalcharges.1.4 This contract continues until it is ended in line withnew meter, you may change your current tariff fromclause 7. After this time, if you want to receive a further Energy pricesstandard metering to multi-rate (for example, Economysupply, you will need to enter into a new contract with7) metering, and vice versa. However, your new meter3.4 The charges for your Blue Fixed Prepay tariff are set outus. Any supply made during any period where there ismust also be a prepayment meter if you want to stay onin your Tariff Information Label which you should haveno contract between us will be governed by ouryour Blue Fixed Prepay tariff.received as part of your contract letter. The charges‘deemed terms of supply’ published under the Gaswhich apply to you depend on your supply area, the (b) Moving home – if you move home and the paymentAct1986 and Electricity Act 1989.type of your meter, payment method and the structuremethod and meter type at your new home support yourof your tariff.1.5 If you’re a new customer we do not currently supply,existing tariff, you may change the premises beingwe’ll need to ask for a supply transfer. This will besupplied to your new premises. If you decide to do this,3.5 Except for a change in law, regulation, tax or duty whichcompleted within 21 days after we have given youryou must tell us which fuels you want us to supply ataffects us in a way that is beyond our reasonable control,previous supplier notice, unless:your new premises so that we can apply to become theor the introduction of a new tax, duty, charge or levyregistered supplier for those fuels.which we have to or are allowed to recover from you(a) you tell us to do otherwise; orthrough your energy bill (or bills), the prices and terms4.6 To do any of the above you need to ask us. If you do, the (b) one or more of the conditions set out in Standardand conditions for your Blue Fixed Prepay tariff will notchanges will apply once we have processed your request.Licence Condition 14A.2 of our gas or electricity supplychange until the end date.Your charges may change as a result, and you agree tolicence (known as the ‘exceptions’) applies (in which casethis. You may also have to pay costs associated with3.6 You won’t receive the benefits of your new tariff (forwe’ll contact you to deal with the issue as soon aschanging your meter. We will explain any changes toexample its prices) until your prepayment meter haspossible).your charges and any extra costs to you at the time.updated. We won’t be able to update your prepayment2. Accessmeter until you have transferred to us (if you are a newEnding a tariff2.1 You agree to give us, our contractors or any person weEDF Energy customer) or we have processed your4.7 Between 42 and 49 days before the end date we’ll writetell you about, safe, full, free and unrestricted access tochange of tariff (if you are an existing EDF Energyto remind you that your Blue Fixed Prepay tariff isyour premises and all metering equipment and othercustomer). We’ll write to you to confirm when this willending. You can then:fittings used in connection with supplying your premises.happen. To update your meter we will send an electronicIf obstructions prevent access, you must remove themmessage to the outlet at which we think you are most (a) switch to one of our other tariffs, as long as your newand pay any costs involved. We may also charge you iflikely to buy credit for your prepayment meter. Thistariff is already available or becomes available within 20you don’t let us know at least 48 hours beforehand ifmessage is passed to your meter by your EDF Energyworking days of the end date (if you do so we’ll let youaccess won’t be available at the time of a bookedprepayment key or card, so you will need to top-up yourstay on your Blue Fixed Prepay tariff prices until you if your previous supplier objects to transferring the supply;
move onto your new tariff);6. Payment (b) switch to another supplier (as long as they formally let 6.1 You must pay your bill by the due date on the bill (or if aus know within 20 working days of the end date thatdue date is not given within 14 calendar days of the billthey will become your registered supplier within adate) using the payment method we have agreed withreasonable period, we’ll let you stay on your Blue Fixedyou.Prepay tariff prices until your switch goes through); or6.2 If you have a debt which is still not paid after 28 days or (c) if you don’t do (a) or (b), we’ll arrange for your energyif you fail to keep to any payment scheme we agree withaccounts to be automatically transferred on the end dateyou, we will treat this as you giving us notice to end yourto our Standard (Variable) tariff we offer based on yourcontract with us under clause 7.1.current type of meter and payment method. We’ll6.3 We have the right to use or transfer any debts or creditsinclude our current Standard (Variable) prices for thatyou have on your energy account:tariff when we write to you.(a) with a previous supplier to us;5. Billing(b) with us to a new supplier; or5.1 We will give you a bill or statement at least once a (c) for any accounts you have with us to pay off any debtyear, but we may send you a bill or statement at anyyou owe us or our group companies.time, or in line with your agreed payment methodand communication preferences. We will charge you 6.4 If you are being supplied at premises where Green Dealfor your energy usage based on the amount ofcharges apply, we’ll collect these from you through yourenergy we reasonably consider that you havebill or statement. You must pay Green Deal chargesconsumed (or which we estimate you haveusing the same payment method as you pay for yourconsumed in accordance with paragraph 5.2 below)energy. You cannot choose a different method.for the period covered by your bill, up to a maximum 6.5 If you owe us any outstanding charges, and you send usperiod of twelve months except where the chargesa payment that does not cover these charges, we’ll put itrelate to circumstances where:towards whichever debt and in whichever proportions a) we have previously taken steps to recoverwe consider appropriate.payment for charges which are older than this,Debt b) we have not taken action to recover such oldercharges because of any act or omission on your part, 6.6 If we agree a payment scheme with you, you must paycharges in line with it. If not, we can withdraw it and alloroutstanding charges will then be due in full. c) any other circumstance applies which ourregulator confirms that we may seek to recovercharges relating to consumption that is are olderthan twelve months.5.1A Because we are only permitted to bill you for energyin accordance with clause 5.1, it is very importantthat we receive accurate and up to date informationabout your energy use at least once per year, and soyou must: (a) allow any meter reader or other EDF Energyrepresentative free and unimpeded access to readyour electricity and/or gas meter, at least once peryear (provided that we may choose not to schedulevisits this frequently); (b) if you have a smart meter, allowing us to use it totake regular meter readings from you; (c) tell us if you have moved into a new premisesand are taking a supply from us;(d)making sure you have arranged to pay us; (e) letting us know if you are not receiving bills atleast once a year; (f) telling us if you think there is a problem with yourmeter; (g) if you have a prepayment meter, making sure youonly use the key or card we have issued to you totop it up; (h) if you are not able to take any of the steps setout above, contacting us to agree alternativearrangements and then complying with those. Where you have opted for electroniccommunications from us, or this is a requirement ofthe product you have selected, it is yourresponsibility to provide us with an accurate emailaddress, and to let us know if this needs to beupdated. By entering this contract you acknowledgeand agree that failing to take one of the actionslisted in this clause will obstruct us in trying tocorrectly charge you for the energy you use, and youagree that doing so would be manifestlyunreasonable. Where we don’t have an up to datemeter reading we will bill you based on an estimatedreading using the information that we have availableabout your property, however to help us to improvethe accuracy of your bills please provide us with anup to date and accurate meter reading at least onceper year.5.2 We have the right to estimate your usage if wedon’t have all the information we need (includingthe energy you have used during any period) towork out the charges you owe us. We’ll estimateusing information we have about the energy used atthe premises. This may take into accountadjustments to reflect seasonal changes in use andprevious meter readings, or the characteristics ofyour home and household energy use, or pricechanges.5.3 If your meter is not read immediately before thesupply start date, or we reasonably believe that thereading we have is not accurate, we may estimatethe amount of energy supplied during the periodbeginning with the supply start date and endingwith either: (a) the date the meter is first correctly read after thedate we start supplying you; or (b) the date your contract with us ends; whichever isearlier.6.7 We have the right to charge you interest if you are latepaying any debt you owe us. This will be at a yearly rateof 8% above the Bank of England bank lending rate atthe relevant time.6.8 If your contract ends and you do not pay the chargesdue under the contract within 28 days of it ending, wemay transfer to your new supplier the right to recoverthose charges from you (within certain limits set out inour licence). Equally, in line with the same limits, whenyour contract begins, your previous supplier may grantus the right to recover any unpaid charges from yourcontract with them. In these circumstances, you agreethat we can collect from you the amount you owe, plusreasonable costs.7. Ending your contract7.1 From the day after signing up with us, you havea 14 day cooling-off period during which you can cancelthis contract at no cost. You can also endthis contract with us at any other time by:of the following circumstances.(a) You do not keep to any of its terms.(b) You no longer own, rent or use the premises. (c) You have any form of bankruptcy or insolvencyproceedings brought against you. (d) We reasonably believe that you have stolen energy ordeliberately interfered with any metering equipment. (e) There is a risk of danger to you or others if wecontinue the supply. (f) Circumstances beyond our reasonable control meanwe are not able to carry out our duties under thiscontract (for example, anything any other energysupplier, distributor, or other person does or fails to do). (g) We are no longer licensed as an energy supplier orare asked to stop supplying you by Ofgem or anotherindustry regulator. (h) Ofgem issues a direction to another supplier tellingthem to take over the supply to your premises, includingin circumstances where Ofgem has decided that therehas been an event, or a situation has arisen, whichmeans it is allowed to take away our supply licence; andhas decided to do so.7.7 If we’re entitled to prevent energy being supplied to youunder the contract (including disconnecting yourpremises), you agree to let us (and our agents) into yourpremises at all reasonable times to do this.7.8 Ending your contract will not affect any rights andresponsibilities you or we had before the contract ended,or which are due to come into force under that contractor to continue after the date it ended.7.9 If you are responsible for paying Green Deal charges,your responsibility continues after this contract ends andyour new supplier will collect your Green Deal chargeswhen they take over your supply.8. Limits to our legal responsibilities8.1 We are only legally responsible to you as set out in theseterms and conditions. We have no other dutyor legal responsibility to you, and all responsibilities,guarantees and any other conditions implied by law orotherwise will not apply, as far as this is allowedby law.8.2 We will not be legally responsible to you for any event orcircumstance beyond our reasonable control.8.3 We are not legally responsible to you in any way for anyindirect or direct loss of income, business or profits, orfor any other loss or damage that could not reasonablyhave been expected at the time we entered into this (a) asking another supplier to become your registeredcontract, other than that caused by us actingsupplier (your new supplier should then formally contactfraudulently. Also, we will not be legally responsible tous and this contract will end when they become youryou for any loss you suffer as a result of yourregistered supplier); orresponsibilities to any other person (however this iscaused). (b) giving us notice as set out in clause 6.2. If you do this,you will still be responsible for paying our charges for the 8.4 If we are legally responsible to you under these terms,period we are your registered supplier. If we continue toexcept as set out in clause 8.5 below, the maximumbe your registered supplier after you tryamount we will accept responsibility for is 10,000 forto end this contract, unless you agree a differentall incidents that lead to loss or damage (however itcontract, you will move onto our deemed contracthappens).scheme.8.5 Nothing in these terms will exclude our legal7.2 If you use your right under clause 4.5(b) and want tostop taking one of the fuels we supply (for example, yougo from dual fuel to electricity only), you may do so if: (a) another supplier becomes your registered supplier forthat fuel; or (b) your new premises do not receive a supply of thatfuel (for example, if your new premises is not connectedto the distributor’s system) and you do not arrange for itto start receiving one, or if your new premises does nothave a prepayment meter installed for that fuel and youdo not arrange for a prepayment meter to be installed.In these cases, this contract will no longer apply to therelevant fuel.7.3 Unless you use your right under clause 4.5(b), if youchange premises you must give us notice so we can endthis contract. If not, you’ll still be legally responsible forthe charges at the original premises. After you receivenotice, we will have two working days to cancel thecontract.7.4 If you use your right under clause 4.5(b) and we are notalready the registered supplier for your new premises,our responsibilities to you under this contract will besuspended from the date you leave your old premisesuntil the date we become the registered supplier of yournew premises. The contract will stay in place while it issuspended, and you will still be responsible under it forbills relating to energy used at your old premises up untila new person takes over that responsibility.7.5 We can end our arrangements with you under thiscontract by giving you written notice except if we areacting under clause 7.6 (in which case, we do not needto give you any notice).7.6 We are entitled to end thi
Direct Debit is an easy way to pay for your energy and helps you budget for your bills. It's good value too - because you'll benefit from a lower unit rate for your energy. BUDGET DIRECT DEBIT To pay using our Budget Direct Debit plan we first need to agree a fixed amount to cover your energy costs. REVIEWING YOUR DIRECT DEBIT PAYMENTS
