Anthem Blue Open Access POS - App.hsac

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Anthem Blue Open Access POSCertificate of CoverageMOREHOUSE SCHOOL OF MEDICINE 3,000 DEDUCTIBLE PLANUnderwritten by Anthem Blue Cross and Blue Shield is the trade name of Blue Cross Blue Shield HealthcarePlan of Georgia, Inc. Independent licensee of the Blue Cross and Blue Shield Association. ANTHEM is aregistered trademark of Anthem Insurance Companies, Inc.POS-LG, V8 - 01012020

Certificate of Coverage(Referred to as “Booklet” in the following pages)Anthem Blue Open Access POSUnderwritten by Anthem Blue Cross and Blue Shield trade name of Blue Cross Blue Shield HealthcarePlan of Georgia, Inc.(herein called Anthem) An Independent Licensee of the Blue Cross and Blue Shield Associationhaving issued aGroup Master ContractToMOREHOUSE SCHOOL OF MEDICINEhereby certifies that The persons and their eligible family members (if any) whose names are on file at the office of the PlanAdministrator as being eligible for coverage have had the required application for coverage acceptedand subscription charge received by Anthem. These persons are covered under and subject to all theexceptions, limitations, and provisions of said Group Master Contract for the benefits described herein;Benefits will be paid in accordance with the provisions and limitations of the Group Master Contract;andAnthem has delivered to the Plan Administrator the Group Master Contract covering certain personsand their eligible family members (if any) as Members of this Group program.The Group Master Contract (which includes this Certificate Booklet, and any riders and amendments) formthe entire legal agreement (Contract) under which Covered Services are available. All rights which mayexist, arise from and are governed by the Group Master Contract and this Certificate Booklet does notconstitute a waiver of any of the terms.The coverage described under this Certificate will be effective and will continue in effect in accordance withthe terms, provisions and conditions of the Group Master Contract issued to your Group. This Certificateof Coverage overrides and replaces all contracts and/or certificates which may have been previously issuedto you by Anthem.Pamela J. Stahl,PresidentSi necesita ayuda en español para entender este documento, puede solicitarla sin costo adicional,llamando al número de servicio al cliente.If you need Spanish-language assistance to understand this document, you may request it at noadditional cost by calling Member Services at the number on the back of your Identification Card.POS-LG, V8 - 010120201

Federal Patient Protection and Affordable Care Act NoticesChoice of Primary Care PhysicianWe generally allow the designation of a Primary Care Physician (PCP). You have the right to designate anyPCP who participates in our network and who is available to accept you or your family members. Forinformation on how to select a PCP, and for a list of PCPs, contact the telephone number on the back ofyour Identification Card or refer to our website, www.anthem.com. For children, you may designate apediatrician as the PCP.Access to Obstetrical and Gynecological (ObGyn) CareYou do not need prior authorization from us or from any other person (including a PCP) in order to obtainaccess to obstetrical or gynecological care from a health care professional in our network who specializesin obstetrics or gynecology. The health care professional, however, may be required to comply with certainprocedures, including obtaining prior authorization for certain services or following a pre-approvedtreatment plan. For a list of participating health care who specialize in obstetrics or gynecology, contactthe telephone number on the back of your Identification Card or refer to our website, www.anthem.com.POS-LG, V8 - 010120202

Additional Federal NoticesStatement of Rights under the Newborns’ and Mother’s HealthProtection ActGroup health plans and health insurance issuers generally may not, under Federal law, restrict benefits forany Hospital length of stay in connection with childbirth for the mother or newborn child to less than 48hours following a vaginal delivery, or less than 96 hours following a cesarean section. However, Federallaw generally does not prohibit the mother’s or newborn’s attending Provider, after consulting with themother, from discharging the mother or her newborn earlier than 48 hours (or 96 hours as applicable). Inany case, plans and issuers may not, under Federal law, require that a provider obtain authorization fromthe Plan or the insurance issuer for prescribing a length of stay not in excess of 48 hours (or 96 hours).Mental Health Parity and Addiction Equity ActThe Mental Health Parity and Addiction Equity Act provides for parity in the application of aggregatetreatment limitations (day or visit limits) on mental health and substance abuse benefits with dollar limits orday/visit limits on medical/surgical benefits. In general, group health plans offering mental health andsubstance abuse benefits cannot set day/visit limits on mental health or substance abuse benefits that arelower than any such day or visit limits for medical and surgical benefits. A plan that does not impose day orvisit limits on medical and surgical benefits may not impose such day or visit limits on mental health andsubstance abuse benefits offered under the Plan. Also, the Plan may not impose Deductibles, Copayment,Coinsurance, and out of pocket expenses on mental health and substance abuse benefits that are morerestrictive than Deductibles, Copayment, Coinsurance, and out of pocket expenses applicable to othermedical and surgical benefits. Medical Necessity criteria are available upon request.Coverage for a Child Due to a Qualified Medical Support Order(“QMCSO”)If you or your spouse are required, due to a QMCSO, to provide coverage for your child(ren), you may askthe Group to provide you, without charge, a written statement outlining the procedures for getting coveragefor such child(ren).Statement of Rights Under the Women’s Cancer Rights Act of 1998If you have had or are going to have a mastectomy, you may be entitled to certain benefits under theWomen’s Health and Cancer Rights Act of 1998 (WHCRA). For individuals receiving mastectomy-relatedbenefits, coverage will be provided in a manner determined in consultation with the attending Physician andthe patient, for: All stages of reconstruction of the breast on which the mastectomy was performed; Surgery and reconstruction of the other breast to produce a symmetrical appearance; Prostheses; and Treatment of physical complications of the mastectomy, including lymphedema.These benefits will be provided subject to the same Deductibles and Coinsurance applicable to othermedical and surgical benefits provided under this Plan. (See the “Schedule of Benefits” for details.) If youwould like more information on WHCRA benefits, call us at the number on the back of your IdentificationCard.POS-LG, V8 - 010120203

Special Enrollment NoticeIf you are declining enrollment for yourself or your Dependents (including your spouse) because of otherhealth insurance coverage, you may in the future be able to enroll yourself or your Dependents in this Planif you or your Dependents lose eligibility for that other coverage (or if the employer stops contributingtowards your or your Dependents’ other coverage). However, you must request enrollment within 60 daysafter your or your Dependents’ other coverage ends (or after the employer stops contributing toward theother coverage).In addition, if you have a new Dependent as a result of marriage, birth, adoption, or placement for adoption,you may be able to enroll yourself and Your Dependents. However, you must request enrollment within 60days after the marriage, birth, adoption, or placement for adoption.Eligible Subscribers and Dependents may also enroll under two additional circumstances: The Subscriber’s or Dependent’s Medicaid or Children’s Health Insurance Program (CHIP) coverageis terminated as a result of loss of eligibility; orThe Subscriber or Dependent becomes eligible for a subsidy (state premium assistance program).The Subscriber or Dependent must request Special Enrollment within 60 days of the loss of Medicaid/CHIPor of the eligibility determination.To request special enrollment or obtain more information, call us at the Member Services telephone numberon your Identification Card, or contact the Group.Statement of ERISA RightsPlease note: This section applies to employer sponsored plans other than Church employer Groups andgovernment Groups. If you have questions about whether this plan is governed by ERISA, please contactthe Plan Administrator (the Group).The Employee Retirement Income Security Act of 1974 (ERISA) entitles you, as a Member of the Groupunder this Contract, to: Examine, without charge, at the Plan Administrator’s office and at other specified locations such asworksites and union halls, all plan documents, including insurance contracts, collective bargainingagreements and copies of all documents filed by this plan with the U.S. Department of Labor, such asdetailed annual reports and plan descriptions; Obtain copies of all plan documents and other plan information upon written request to the PlanAdministrator. The Plan Administrator may make a reasonable charge for these copies; and Receive a summary of the plan’s annual financial report. The Plan Administrator is required by law tofurnish each participant with a copy of this summary financial report.In addition to creating rights for you and other Employees, ERISA imposes duties on the people responsiblefor the operation of your Employee benefit plan. The people who operate your plan are called planfiduciaries. They must handle your plan prudently and in the best interest of you and other plan participantsand beneficiaries. No one, including your employer, your union, or any other person, may fire you orotherwise discriminate against you in any way to prevent you from obtaining a welfare benefit or exercisingyour right under ERISA. If your claim for welfare benefits is denied, in whole or in part, you must receive awritten explanation of the reason for the denial. You have the right to have your claims reviewed andreconsidered.Under ERISA, there are steps you can take to enforce the above rights. For instance, if you requestmaterials from the Plan Administrator and do not receive them within 30 days, you may file suit in a federalcourt. In such case, the court may require the Plan Administrator to provide you the materials and pay youup to 110 a day until you receive the materials, unless the materials are not sent because of reasonsbeyond the control of the Plan Administrator. If your claim for benefits is denied or ignored, in whole or inPOS-LG, V8 - 010120204

part, you may file suit in a state or federal court. If plan fiduciaries misuse the plan’s money or if you arediscriminated against for asserting your rights, you may seek assistance from the U.S. Department of Labor,or may file suit in a federal court. The court will decide who should pay court costs and legal fees. It mayorder you to pay these expenses, for example, if it finds your claim is frivolous. If you have any questionsabout your plan, you should contact the Plan Administrator. If you have any questions about this statementor about your rights under ERISA, you should contact the nearest office of the Employee Benefits SecurityAdministration, U.S. Department of Labor, listed in your telephone directory or the Division of TechnicalAssistance and Inquiries, Employee Benefits Security Administration, U.S. Department of Labor, 200Constitution Avenue, N.W., Washington, D.C. 20210.POS-LG, V8 - 010120205

Notices Required by State LawVictim of Family ViolenceThe laws of the State of Georgia prohibit insurers from unfairly discriminating against any person basedupon his or her status as a victim of family violence.POS-LG, V8 - 010120206

IntroductionWelcome to Anthem!We are pleased that you have become a Member of our health insurance Plan. We want to ensure thatour services are easy to use. We’ve designed this Booklet to give a clear description of your benefits, aswell as our rules and procedures.The Booklet explains many of the rights and duties between you and us. It also describes how to get healthcare, what services are covered, and what part of the costs you will need to pay. Many parts of this Bookletare related. Therefore, reading just one or two sections may not give you a full understanding of yourcoverage. You should read the whole Booklet to know the terms of your coverage.Your Group has agreed to be subject to the terms and conditions of Anthem’s Provider agreements whichmay include pre-service review and utilization management requirements, coordination of benefits, timelyfiling limits, and other requirements to administer the benefits under this Plan.This Booklet replaces any Booklet issued to you in the past. The coverage described is based upon theterms of the Group Contract issued to your Group, and the Plan that your Group chose for you. The GroupContract, this Booklet, and any endorsements, amendments or riders attached, form the entire legalcontract under which Covered Services are available.Many words used in the Booklet have special meanings (e.g., Group, Covered Services, and MedicalNecessity). These words are capitalized and are defined in the "Definitions" section. See these definitionsfor the best understanding of what is being stated. Throughout this Booklet you will also see references to“we”, “us”, “our”, “you”, and “your”. The words “we”, “us”, and “our” mean Anthem Blue Cross and BlueShield Healthcare Plan of Georgia, Inc. The words “you” and “your” mean the Member, Subscriber andeach covered Dependent.If you have any questions about your Plan, please be sure to call Member Services at the number on theback of your Identification Card. Also be sure to check our website, www.anthem.com for details on howto find a Provider, get answers to questions, and access valuable health and wellness tips. Thank youagain for enrolling in the Plan!How to Get Language AssistanceAnthem is committed to communicating with our Members about their health Plan, no matter what theirlanguage is. Anthem employs a language line interpretation service for use by all of our Member Servicescall centers. Simply call the Member Services phone number on the back of your Identification Card and arepresentative will be able to help you. Translation of written materials about your benefits can also beasked for by contacting Member Services. TTY/TDD services also are available by dialing 711. A specialoperator will get in touch with us to help with your needs.Identity Protection ServicesIdentity protection services are available with our Anthem health plans. To learn more about theseservices, please visit www.anthem.com/resources.POS-LG, V8 - 010120207

Table of ContentsCertificate of Coverage . 1Federal Patient Protection and Affordable Care Act Notices . 2Choice of Primary Care Physician . 2Access to Obstetrical and Gynecological (ObGyn) Care . 2Additional Federal Notices . 3Statement of Rights under the Newborns’ and Mother’s Health Protection Act . 3Mental Health Parity and Addiction Equity Act . 3Coverage for a Child Due to a Qualified Medical Support Order (“QMCSO”) . 3Statement of Rights Under the Women’s Cancer Rights Act of 1998 . 3Special Enrollment Notice . 4Statement of ERISA Rights . 4Notices Required by State Law . 6Victim of Family Violence . 6Introduction . 7Welcome to Anthem! . 7How to Get Language Assistance . 7Identity Protection Services . 7Table of Contents . 8Schedule of Benefits POS . 13Wellness Health Rewards/Incentive Program(s) . 33How to Participate . 33How Your Plan Works . 35Introduction . 35In-Network Services . 35After Hours Care . 35Out-of-Network Services . 36Your Cost-Shares . 36Crediting Prior Plan Coverage . 37The BlueCard Program . 37Identification Card . 37Consumer Choice Option . 37Getting Approval for Benefits . 39Reviewing Where Services Are Provided . 39Types of Reviews . 39Who is Responsible for Precertification? . 40How Decisions are Made. 41Decision and Notice Requirements . 41Important Information . 42Health Plan Individual Case Management . 43Acute Care at Home Programs . 43What’s Covered . 45Allergy Services . 45Ambulance Services . 45Important Notes on Air Ambulance Benefits . 46Hospital to Hospital Transport . 46Autism Services . 46Behavioral Health Services . 47Cardiac Rehabilitation . 47Chemotherapy . 47POS-LG, V8 - 010120208

Chiropractic Services . 47Clinical Trials . 47Cancer Clinical Trial Programs for Children . 48Dental Services (All Members/All Ages) . 49Preparing the Mouth for Medical Treatments . 49Treatment of Accidental Injury . 49Other Dental Services . 49Diabetes Equipment, Education, and Supplies . 49Diagnostic Services . 50Diagnostic Laboratory and Pathology Services . 50Diagnostic Imaging Services and Electronic Diagnostic Tests . 50Advanced Imaging Services . 50Dialysis / Hemodialysis . 50Durable Medical Equipment and Medical Devices, Orthotics, Prosthetics, and Medical and SurgicalSupplies . 50Durable Medical Equipment and Medical Devices . 50Hearing Aids . 51Orthotics . 51Prosthetics . 51Medical and Surgical Supplies . 52Blood and Blood Products . 52Emergency Care Services . 52Emergency Services . 52Gene Therapy . 53Habilitative Services . 53Home Care Services . 53Home Infusion Therapy . 54Hospice Care . 54Human Organ and Tissue Transplant (Bone Marrow / Stem Cell) Services . 55Prior Approval and Precertification . 56Infertility Services . 57Inpatient Services . 57Inpatient Hospital Care . 57Inpatient Professional Services . 57Maternity and Reproductive Health Services . 58Maternity Services . 58Contraceptive Benefits . 58Sterilization Services. 58Abortion Services . 58Mental Health and Substance Abuse Services . 59Nutritional Counseling . 59Occupational Therapy . 59Office Visits and Doctor Services . 60Orthotics . 60Outpatient Facility Services . 60Physical Therapy . 61Preventive Care . 61Prosthetics . 62Pulmonary Therapy . 62Radiation Therapy . 63Rehabilitation Services . 63Respiratory Therapy . 63Skilled Nursing Facility . 63Smoking Cessation . 63Speech Therapy .

Anthem Blue Open Access POS . Underwritten by Anthem Blue Cross and Blue Shield is the trade name of Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. Independent licensee of the Blue Cross and Blue Shield Association. ANTHEM is a . You do not need prior authorization from us or from any other person (including a PCP) in order to .