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Traffic and Crowd ManagementCommunity EmergencyResponse Team

Participant Introductions Introduce yourself to the class by providingyour: Name Reason you want to learn more about trafficand crowd managementCERT Traffic and Crowd Management1

Administrative Announcements Breaks Emergency exits Restrooms, smoking policy, cell phonessilent Module completionCERT Traffic and CrowdManagement2

Module PurposeTo provide CERTmembers with theskills needed tomanage traffic andcrowds in plannedand emergencysituations.CERT Traffic and CrowdManagement3

What You Will Learn CERT Basic TrainingConcepts That Applyto Traffic and CrowdManagement CommunicatingEffectively Crowd Management Traffic ManagementCERT Traffic and CrowdManagement4

Module Objectives Identify possible CERT roles in traffic andcrowd management Explain CERT Basic Training conceptsthat apply to traffic and crowdmanagement Demonstrate standard hand signals fordirecting traffic and crowds Describe skills for effective verbalcommunication with the publicCERT Traffic and CrowdManagement5

Module Objectives (cont’d) Explain how to use radios and verbalcommunication skills to communicate withteam members and chain of command Recognize and respond to various types ofcrowd behavior Identify safety concerns for managingcrowds Develop basic crowd management plan foran emergency situationCERT Traffic and CrowdManagement6

Module Objectives (cont’d) Demonstrate correct use of traffic controldevices Recognize safety concerns for managingtraffic Read and write basic traffic managementplanCERT Traffic and CrowdManagement7

What Do You Think? When would a CERT assist in the directionor management of crowds or traffic?CERT Traffic and CrowdManagement8

Planned Events ParadeFestivalCounty fairRush hour trafficFuneral processionTraining exerciseTraffic checkpointPoint of distribution (POD)Other special eventCERT Traffic and CrowdManagement9

Unplanned Incidents Traffic accident Weather hazard Roadway defect Traffic signal failure Natural or manmadedisaster Terrorist incidentCERT Traffic and CrowdManagement10

CERT Role in Crowd Management Direct flow of people Provide directions andassistance Communicate withteam leaders andchain of command Maintain orderly sceneCERT Traffic and CrowdManagement11

CERTS May Assist with Crowds By Calming crowds Providing security Distributingmedication, food, orother items at POD Managing sheltercrowds Coordinating peopleat activities Setting up, adjusting,and manningbarricades Managing people atsite(s) whereprofessionals-CERTsare responding Managing unhurtsurvivors whileconducting triage atlarge-scale incidentsCERT Traffic and CrowdManagement12

CERT Should NEVER Deal with unruly or aggressive crowds Use force or violence to manage a crowdCERT Traffic and CrowdManagement13

CERT Role in Traffic Management Direct flow of traffic with hand signals andtraffic control devices Provide directions and assistance Communicate with team leaders and chainof command Maintain orderly sceneCERT Traffic and CrowdManagement14

CERT Members Only Assist Traffic If They activate to assist at planned eventand operate under direction of governmentagency Their assistance is requested by lawenforcement or fire service responders atunplanned incident They encounter a specific traffic problemduring CERT response to a large-scaleunplanned incidentCERT Traffic and CrowdManagement15

Local Evacuation PlanCERT Traffic and CrowdManagement16

A CERT Member’s Duty Make sure you donot jeopardize: Your own safety Safety of others Credibility of CERTProgramCERT Traffic and CrowdManagement17

Personal Safety Dealing with traffic and crowds can bechallenging and dangerous Maintain personal safety by: Wearing correct attireBehaving appropriatelyRecognizing personal limitsAsking for assistance or reliefBacking away from dangerous situationsCERT Traffic and CrowdManagement18

Management vs. Control CERT members manage traffic andcrowds CERT members do not control traffic orcrowdsCERT Traffic and CrowdManagement19

Local Ordinances and State Statutes Insert local ordinances and state statutesthat pertain to traffic and crowdmanagement here.CERT Traffic and CrowdManagement20

Review of CERT Basic Training Incident Command Structure (ICS) CERT sizeup Maintaining scene safety Team communicationCERT Traffic and CrowdManagement21

Onscene ManagementPurpose of onscene management is to: Maintain safety of responders Provide clear leadership and organizationalstructure Improve effectiveness of rescue effortsCERT Traffic and CrowdManagement22

Incident Command System (ICS) CERTs are part of ICS Basic ICS structure is established byperson who arrives first on scene CERT members always defer toprofessional responders If no professional responders on scene,CERT Incident Commander/Team Leader(IC/TL) is in chargeCERT Traffic and CrowdManagement23

What Do You Think? What are the command positions of theICS?CERT Traffic and CrowdManagement24

Team Organization CERT may operate in two ways One team performing all tasks Smaller teams performing specific tasks In all situations, each unit must have anidentified leader To supervise tasks being performed To account for team members To report information to his or her leaderCERT Traffic and CrowdManagement25

CERT Sizeup Use sizeupwhenever CERT isdeployed for crowdor traffic incidentwithout professionalresponders to directactionsCERT Traffic and CrowdManagement26

What Do You Think? What are the steps of CERT sizeup?CERT Traffic and CrowdManagement27

CERT Sizeup Steps1. Gather facts2. Assess andcommunicatethe situation ordamage3. ConsiderprobabilitiesCERT Traffic and CrowdManagement28

CERT Sizeup Steps (cont’d)4. Assess your own situation5. Establish priorities. Remember, lifesafety is the first priority!6. Make decisionsCERT Traffic and CrowdManagement29

CERT Sizeup Steps (cont’d)7. Develop a planof action8. Take action9. EvaluateprogressCERT Traffic and CrowdManagement30

Maintaining Scene Safety Work with a buddy Communicate frequently with teammembers Keep IC/TL informed Wear appropriate attire Make sure communication devices areworkingCERT Traffic and CrowdManagement31

Maintaining Scene Safety (cont’d) Recognize signs of a dangerous situation Have backup available Relieve team members regularly Be respectful Pay attention to intuition and personallimitationsCERT Traffic and CrowdManagement32

Team Communication Team communication is vital to safety Radios are generally used for teamcommunication Team members inform each other ofchanges in situation Team leader makes decisions based onteam inputCERT Traffic and CrowdManagement33

Communicating Effectively In this topic, you will learn about: Standard hand signals for directing cars andpedestrians Communication skills for interacting effectivelywith the public, your team, and the chain ofcommandCERT Traffic and CrowdManagement34

DemonstrationHand SignalsCERT Traffic and CrowdManagement35

ExercisePracticing Hand SignalsStopProceedGo slowMove to the rightCERT Traffic and CrowdManagement36

Communication with the Public Be ready to answer questions from driversand pedestrians Agency in charge should explain How people or traffic are expected to move What pedestrians or drivers may want toknow Clear, respectful communication canprevent negative encountersCERT Traffic and CrowdManagement37

Be Assertive You are the person in charge You must manage the operation to avoidconfusion and chaos Do not be intimidated Directing crowds and traffic relies on commonsense, good judgment, and goodcommunication With practice, traffic and crowd operations willcome naturallyCERT Traffic and CrowdManagement38

Be Decisive People need direction Be clear and precise Do not be hesitant or indecisive aboutwhat you want people to doCERT Traffic and CrowdManagement39

Be Courteous Remain calm and polite at all times Provide information quickly and concisely Keep crowds informed of changes Remain aware of your surroundings You represent the agency in charge andthe CERT ProgramCERT Traffic and CrowdManagement40

ExerciseDetermining Your Comfort LevelCERT Traffic and CrowdManagement41

Radio Communication Most traffic and crowd events require useof radios Team members spread throughout largeevents can communicate by radio Team members on either end of a trafficincident can communicate by radioCERT Traffic and CrowdManagement42

Radio Communication (cont’d) Radio communication allows teammembers to: Call for help Know when traffic or pedestrians mayproceed Report potential safety concerns Radio communication also allows IC/TL tokeep track of team members and situationCERT Traffic and CrowdManagement43

Operating a Two-Way RadioVolume & On/Off SwitchAntennaMicrophonePush-to-Talk Button (PTT)CERT Traffic and CrowdManagementSpeaker44

Operating a Two-Way Radio (cont’d) Always carry extra batteries SAFETY NOTE: Never attempt torecharge alkaline batteries! Agency in charge should issue radiosCERT Traffic and CrowdManagement45

Radio Communication Tips Hold PTT button down for at least 1 secondbefore speaking Know what you are going to say before you pushPTT button Talk across face of microphone Speak slowly, distinctly, and clearly Identify unit you are calling first and then yourunit Always acknowledge calls and instructionsCERT Traffic and CrowdManagement46

DemonstrationTwo-Way Radio CommunicationCERT Traffic and CrowdManagement47

Communicating Up Chain of Command CERT members need to communicateprofessionally up the chain of command Agency in charge should provide these Communication plan Protocols for communicating up chain ofcommand Who to report toCERT Traffic and CrowdManagement48

Crowd Management In this topic, you will learn about: Applying communication techniques andCERT sizeup to crowd scenes Basics of crowd behavior Responding to crowd situations Developing a basic crowd management planfor an unplanned incidentCERT Traffic and CrowdManagement49

CERT Role in Management of Crowds Direct flow of people Provide information and referral Communicate and coordinate with teammembers Monitor scene Report to chain of command Maintain personal safetyCERT Traffic and CrowdManagement50

Crowd Psychology A crowd can assume a personality of its own “Herd” mentality may cause members of crowdto follow each others’ actionsCERT Traffic and CrowdManagement51

Safety Concerns Most crowds at planned events are lawabiding and compliant Crowds are potentially dangerous Actions of one individual can shape dynamicsof entire crowd Anonymity increases odds of unacceptablebehavior Once in action, crowd behavior is difficult tostop or slowCERT Traffic and CrowdManagement52

Behavior to Report Noncompliance Rumors Hostility Aggression Excitability Overcrowding Rushing PushingCERT Traffic and CrowdManagement53

Dangerous Situations Unruly crowdbehavior may turninto: Looting Projectiles Fighting Trampling Panics Crazes Once crowd panicand trampling begins,it is uncontrollable Little can be done toprevent death andinjuryCERT Traffic and Crowd54

Management

Unruly Crowds CERT members should never deal withunruly or out-of-control crowds CERT member actions Have a planned escape routeRecognize signs of an unruly crowdCommunicate up chain of commandCall for backupBack away from situationCERT Traffic and CrowdManagement55

ExerciseResponding to Crowd BehaviorCERT Traffic and CrowdManagement56

Crowd Management Plan In planned events, CERT members do notmanage crowds without direction fromprofessional responders In a disaster, CERT members may need todevelop a basic crowd management plan CERT members can use CERT sizeupand Incident Action Plan to develop planCERT Traffic and CrowdManagement57

ExerciseDeveloping a Crowd Management PlanCERT Traffic and CrowdManagement58

Traffic Management In this topic, you will learn about: Using traffic control devices to managevarious traffic situations Safety concerns for traffic management Reading and developing a basic trafficmanagement planCERT Traffic and CrowdManagement59