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FEB - 14 - 2020TELECOMTECHOUTLOOK.COMONE-STOP-SHOPFOR TEMSOLUTIONSNETWORK 15Mark Hearn,President & CEOCONTROL
We equip our customerswith the ability toidentify and optimizethe services they arecurrently leveragingwhile recognizing new,innovative technologiesthat can boostproductivityMark Hearn,President & CEO
TOP 10TELECOM OPERATIONSMANAGEMENT SOLUTION PROVIDERS - 2020NETWORKCONTROL FONE-STOP-SHOPFOR TEMSOLUTIONSBy Catalina Josephor many organizations, adapting to thedynamically evolving telecommunicationslandscape is an uphill task. With newemerging technologies, consolidationof service providers, fluctuating market rates,complicated contracts, and even more complicatedvendor incentives, keeping pace with these changescan prove to be daunting. Bringing over 20 years ofexperience, Network Control—one of the pioneers ofTelecom Expense Management (TEM)—has built anoptimal blend of technology tools, domain expertise,and customer support for delivering the best possibleresults to clients. Network Control’s TEM managedservices cover the entire communications lifecycle,including contract evaluation, preparation andnegotiation, bill auditing and dispute resolution,expense management, employee provisioning,inventory and asset management, policy review, anddevelopment.“When it comes to contract management, oneof the key challenges facing enterprises todayis ensuring the timely renewal of contracts andreceiving prompt updates on them,” states MarkHearn, President & CEO of Network Control.Network Control provides clients with ample time tonegotiate the terms of their contracts and determinethe best price for the services while assistingthem with on-time notifications. Besides, as mostcompanies lack extensive in-house TEM expertisedue to constant employee turnover, Network Controlempowers them with its team of subject matterexperts who hold years of domain expertise and helpdevelop creative solutions.The team at Network Control follows a detaileddiscovery process while interviewing stakeholdersto identify the critical requirements related to theirtelecom inventory. Hearn mentions that many of
their clients were unaware that they werepaying for multiple internet services thatthey no longer required. In many instances,companies fail to determine if the charges forthose services match the contract. NetworkControl effectively handles such situations byensuring that bills are audited every monthand also provides customers with a singlewindow view of all their contracts and servicesutilized at all global locations. To perform athorough and accurate analysis of wirelessand mobility expenses, the company ensuresthat clients reclaim smartphones provided toemployees when they leave an organizationand disconnect the service. With such robustsolutions, Network Control helped one ofits clients achieve a whopping 730,000 costsavings by discerning that they were payingfor 20 percent of phones used by employeeswho have already quit the organization. "Weequip our customers with the ability to identifyand optimize the services they are currentlyleveraging while recognizing new, innovativetechnologies that can boost productivity," notesHearn.As the industry continues to face an acuteshortage of support staff, Hearn observes thatit often becomes incumbent on the customer tomitigate TEM related issues. As such, NetworkControl offers the highest ratio of supportpersonnel to clients, which allows for betterMark Hearn,President & CEOresponsiveness to clients' requestsfor information. Additionally, thecompany ensures that all TEM reportsare tailored to clients’ needs and notaround standard reporting metrics.With a robust inventory, NetworkControl can report on almost anunlimited number of fields includingbut not limited to store number, streetaddress, service type, departmentcode, general ledger code, and more.To illustrate the benefits of NetworkControl's solutions, Hearn elaborateson the company's engagement with oneof the largest burger franchises in thenation. Owing to the lack of a completeunderstanding of their service inventoryat each store, the client strived to assessif the service charges correspond tomarket pricing. Upon collaboratingwith the client, Network Control beganwith performing a complete audit of theservices and also helped them build adetailed inventory. Following that, theNetwork Control team compared theinventory against the contracted ratesand quickly identified that the rateswere not applied to all of the services.Through the initial audit and contractcompliance project, Network Controlfurther assisted the client in discoveringthe services they were paying for butwere not being used, enabling them torealize substantial cost savings.Hearn mentions that for NetworkControl, 2019 was a record-breakingyear considering all aspects of business.Apart from successfully increasinga significant 12 percent in revenuelast year, the company moved to abrand new facility in Iowa, featuringstate-of-the-art features designed toenhance work efficiency, better supportcustomers, and foster continuousemployee growth. Moving ahead,Network Control has plans of expandinggeographically while also widening itssolution portfolio to manage expensesrelated to cloud-based services, such asAWS or Microsoft Azure.
FEBRUARY - 14 - 2020TELECOMTECHOUTLOOK.COMTTop 10 Telecom Operations ManagementSolution Providers - 2020he ultimate goal of Telecom OperationsManagement is to simplify the day to dayoperations in the telecommunication industry.In order to retain an advantage in a fiercelycompetitive environment, address the new era ofcustomer needs and increase the company’s revenue,telecom entrepreneurs are implementing emergingtechnologies in their business practices.As wireless internet is taking the center stage,industries are waking up with renewed ideas andtechnology fusible techniques. Lowering calling coststhat results to less profitability, along with reductionof Average Revenue Per-User (ARPU) values result inmaximizing profits and minimizing operational costs.By utilizing IoT in telecom companies, businessleaders can acquire large volumes of critical data.Telecom companies can develop information poolswith the help data collected by IoT sensors. Telcoscan use the acquired data to generate analytics thatcan help gain crucial business insights. Telcos are alsoNetwork Controlrecognized byharnessing the power of AI to process and analyze thesehuge volumes of Big Data in order to extract actionableinsights and provide better customer experience,improve operations, and increase revenue throughnew products and services. Most telecom providersrely on a large computing infrastructure running adiverse set of applications to deliver, manage, and billservices. Blockchain and smart contracts is anotherpromising trend that can create a lot of automationin internal processes, like billing, roaming and supplychain management.In this edition of Telecom Tech outlook, we areglad to feature such solution providers who are at theforefront of revolutionizing the Telecom space throughtheir top-notch solutions. We hope this issue of theTelecom Tech Outlook helps you build the partnershipyou and your firm need to foster technologically-driventelecom operations.We present to you “Top 10 Telecom OperationsManagement Solution Providers - work Controlmagazine asTOP 10TELECOM OPERATIONSMANAGEMENT SOLUTION PROVIDERS - 2020The annual listing of 10 companies that are at the forefront ofproviding Telecom Operations Management solutions and transforming businessesMark Hearn,CEO & PresidentNetwork Control—a pioneer in the TelecomExpense Management (TEM) space—hasbuilt an optimal blend of technology tools,domain expertise, and customer support fordelivering the best possible results to clientsnetwork-control.com
Telecom Expense Management (TEM)—has built an optimal blend of technology tools, domain expertise, and customer support for delivering the best possible results to clients. Network Control's TEM managed services cover the entire communications lifecycle, including contract evaluation, preparation and
