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Accenture Human CapitalManagement SolutionsTransforming people and processto achieve high performance
“The sophistication of our products andservices requires the expertise of a specialand talented individual to build, launch andsupport them. In the highly competitivemarket in which we operate, talent is thedifferentiator. With the project managementand implementation expertise of Accenture,we were able to build a state-of-the arthuman capital management system thatnow positions us to more effectivelyidentify key resource needs for theorganization and recruit the talent neededto deliver and service the most innovativeproducts to our customers.”Bill Strahan, Vice President of Human Resources, ComcastContentsPowerful people managementOptimizing performanceUnrivalled expertiseMaximizing returnsPartnering for progressTransformation toolsStrategic success256710121415
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Accenture Human Capital ManagementSolutions draws on more than 20 years’expertise in human resources managementwith deep skills in leading technologies tohelp our clients achieve high performance.Powerful peoplemanagementAs recent Accenture research hasshown1, the currency of businesssuccess today is talent—anorganization’s people, from its currentand future leaders to its frontlineemployees. Yet in a knowledgeeconomy, the skills demanded ofemployees at all levels are constantlybeing redefined. To deal successfullywith that reality, talent-poweredorganizations are investing extensivelyin technology to accelerate learningand connect people to better shareknowledge and experience. To improveperformance while accelerating talentdevelopment, talent-powered1organizations also use technologyto better enable collaboration anddistribute work globally. By buildingindividual skills, knowledge andcompetencies using the right systems,processes, technology and architecture,the organization’s collective capabilitiescan expand and high performance canbe achieved.Source: Cheese, Peter, Thomas, Robert J.and Craig, Elizabeth The Talent PoweredOrganization: Strategies for Globalization,Talent Management and High Performance,Kogan Page, 20075
Optimizing performanceIn a global climate, successfulorganizations rely on the synergybetween the human resources functionand corporate strategy to multiplytalent and meet the challenge ofsustainable, long-term competitiveadvantage. Typically, between 25 and45 percent of an organization’s revenuewill be spent on human capital, yetthese same organizations are oftenwithout a definitive means to quantifythe extent to which improved humancapital management turns into betterbusiness performance.Accenture Human Capital ManagementSolutions helps organizations adopta more strategic approach to humanresources, using leading, “best of breed”human resources technologies to delivercomplex global transformation andtalent management solutions. We aimto efficiently release the full potentialof complex and powerful systems andsolutions for our clients, enabling themto sustain strong, effective ITcapabilities, reduce IT spending anddrive higher levels of performance—both for individuals and fororganizations.Accenture helps organizationsautomate manual processes by applyingportable, Web-enabled services thatoperate seamlessly across theenterprise. We use technology to helpredesign processes and integrate themwith management tools, knowledgerepositories and document and datamanagement systems that streamlineand expedite workflows and reporting.Our solutions focus on employeecentric services—such as portals foremployee self-service or manager selfservice—to give individuals immediateaccess to real-time, accurate personnelinformation. Intuitive user interfacesfacilitate fast ease of access and ensurethat accurate personnel data can beaccessed and shared on demand. AsFigure 1: Human Resources Workforce Transformation Service Delivery Model6a result, employee satisfaction increasesand managers are able to make timelydecisions based on accurate workforceinformation (see Figure 1). What ismore, by implementing dedicatedshared service centers or employeeinteraction centers, human resourcespersonnel are freed up from respondingto generalized but time-consumingqueries from employees and able toconcentrate on strategic planningand execution.Our approach makes it easier totransition existing solutions andservices and scale or upgrade tonew solutions in response to businessdemands. Our deep technology skillsallow organizations to gain thebenefits of standardization as wellas customization; we leverage ourglobal delivery network and extensivepool of ERP HCM professionals todeliver value-added results.
Unrivalled expertiseWhether we provide process definitionand design, technology consulting,solution development, implementationor application maintenance, ourknowledge in all areas of humancapital management enables us tooptimize and customize the solutionfor maximum business benefits. TheAccenture Human Capital DevelopmentFramework (Figure 2) provides acommon language to drive all talentprocesses, from recruitment todeployment, learning and performancemanagement. An innovative analyticaltool, the Accenture Human CapitalDevelopment Framework enablesorganizations to better assess their corehuman capital capabilities and identifythe human resources processes thatwill enhance those capabilities andprescribe the process interventionsneeded to improve overall performance.We enjoy strategic allianceswith leading vendors such as SAP.With more than 23,500 SAP-skilledprofessionals globally2—and a 30-yearhistory of working closely with SAP—wedeliver projects that focus on practicalsolutions that can accelerate talentand provide valuable input tobusiness planning.Accenture Human Capital ManagementSolutions is one of the largest andmost experienced global providers ofhuman capital management servicesand solutions, successfully completingglobal end-to-end transformationalprojects across a broad range ofindustries.2as of August 31, 2007Illustrative Business MeasuresHuman Capital ProcessesFigure 2: The Accenture Human Capital Development FrameworkAccenture Human Capital DevelopmentFramework applies common, objectiveperformance metrics to assess theimpact of HR programs on key businessresults. The framework offers aninnovative analytical tool that enablesorganizations to better assess their corehuman capital capabilities. The tool alsoidentifies the HR processes that willenhance those capabilities and prescribethe process interventions needed toimprove overall performance.7
Workforce studies and theexperience of Accentureprofessionals has shownthat the issue of attracting,engaging and retaining theright talent is at the top ofthe corporate agenda, withmany organizations feeling theimpact of an aging workforcenow or expecting to feel itover the next five years.8
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Maximizing returnsThe Accenture portfolio of intuitivetools, methodologies and applicationsspeeds implementation whileincreasing security, functionality andproductivity. Organizations can thenrealize improved data consistency andaccuracy, streamlined administrativeprocesses and reduced costs to supportthe human resources business case anddrive return on investment.Focusing on operational synergy, wecan help you develop a completehuman capital management solution—from design and implementation ofhuman resources systems, businessintelligence solutions, e-HR andemployee portals to the deploymentof the latest Web-based solutions.Based on a functional approach thatemploys a logical operating model tofocus on talent management, wecombine best practice experienceswith an organizational and process10framework to address all criticalelements of your human capitalmanagement implementation—frominitial feasibility planning, delivery andongoing support, through to projectedreturn on investment.It is the unique combination of ourinterdisciplinary expertise in bothhuman resources and IT that offersthe greatest benefit to our clients. Byadopting a holistic approach, we helpcompanies and governments addressthe entire human resources and ITprocess life cycle to transform theiroperations. End-to-end delivery indesigning, implementing, measuring,monitoring and optimizing humanresources business processes and thesupporting infrastructure releasespowerful efficiencies.Clients benefitsClose partnering andknowledge transferWe work closely with our clients,harnessing existing resources to buildproject teams with the required blendof skills to transfer knowledge andsuccessfully deliver the project withinthe agreed timeframes.Scalable sourcing and global reachOur experts deliver leadinghuman capital managementsolutions worldwide. We havemore than 7,500 dedicated humanperformance professionals andaccess to a pool of nearly 60,000SAP and Oracle specialists tosupport large-scale solutions.
Integrated human resources systemsand information—a consolidated databaseof information providing “one truth”for human resources information andintegrated systems to support integratedprocesses—is one of the key pillars inimproving the value of human resources.3The Accenture GlobalDelivery NetworkComprising more than 83,000professionals at more than50 delivery centers worldwide,we deliver systems integration,application outsourcing,infrastructure outsourcing, businessprocess outsourcing and technologyconsulting services and solutions.The Global Delivery Network enablesAccenture to mobilize the rightpeople with the right skills andcapabilities to deliver solutions forour clients in a cost-effective andefficient manner. Since our deliverycenters consistently use provenAccenture assets, processes, methodsand tools, our people are able tocollaborate seamlessly toward acollective goal of helping clientsachieve high performance.A proven track record andenduring relationshipsWe have delivered more than1,300 human capital managementIT-enabled implementation projects sofar for the world’s leading companiesand government organizations.3Source: Cheese, Peter, Thomas, Robert J.and Craig, Elizabeth The Talent PoweredOrganization: Strategies for Globalization,Talent Management and High Performance,Kogan Page, 2007Above all, Accenture is committedto helping our clients achieve thegreatest return from their humanresources and IT investments andtransform their business performance.11
Partnering for progressWe work with leading players suchas SAP to deliver innovative businessprocesses and human capitalmanagement solutions that aretailored to an individual organization’sneeds. We combine Accenture assetsand core competencies with a clearindustry focus to deliver optimizedhuman capital management, takingadvantage of our deep humanresources and IT functional expertise.Accenture offeringsBusiness process designand optimizationBy re-engineering and automatingbusiness processes, managers are freedup from routine administrative tasksto proactively shape the organizationwhile reducing costs and improvingservice quality. Once the businessblueprint for the IT implementationhas been delivered, work content,roles and training needs are defined,with process tracking to controlthe achievement of objectivesand continuous improvement.12Technology consultingWhen investing in IT, yourorganization needs future-proofstandards, making sure that thesoftware supports your existinghuman resources requirementsbut has the flexibility to enableyou to respond to new businesschallenges. Our technology consultingservices team specializes in definingthe global or local human resourcesIT architecture, while taking intoaccount the required functionalityand the human resources processesthat must be supported.Solutions implementationRecognized as a global leader insystems integration,4 our approachfacilitates organizational redesign,risk assessment, training needsanalysis and change management,with tools and templates tailored toyour business needs. We thoroughlyevaluate the project scope andrequirements to build the rightproject team. Our consultants takeevery opportunity to transferknowledge and share responsibilityto deliver, enabling early selfsufficiency and a quick returnon investment.Upgrade experienceWe use all our enterprise solutionscapabilities to deliver upgrades thatgenerate operational efficiencies andachieve high performance—includingdeep SAP and Oracle upgradeexperience; industry, functional andtechnical skills; strategic acumen andstrong execution capability; the abilityto help drive business processes toachieve competitive superiority; andan innovative delivery approach.Application maintenanceComprehensive support facilitiesare designed with a specific focuson enterprise resource planning,combining human resourcesprocesses and SAP solution supportwith problem diagnosis and recoveryexpertise to offer the maximumadvantage from your investmentin a flexible and cost-effective manner.
In an era of increased economic pressures,organizations that have implementedenterprise solutions are looking for newways to leverage their investments andcreate tangible value. Indeed, as AccentureHigh Performance Business researchamongst 310 CIOs has shown, topperformers realize much more valuefrom their enterprise systems and usethem in distinctly different ways thando their less-successful counterparts.5Business warehouse andbusiness intelligence solutionsData integration is a significantchallenge for data-driven humanresources functions because datafrom human capital management isintegrated with many other enterpriseresource planning areas, such asfinancials and operations. There is alsoa need to integrate data from legacysystems and external data such assalary surveys or spreadsheets.Business warehouse solutions enhancehuman capital management, bringingtogether accurate data from acrossyour organization for informeddecision making. Accenture helpsorganizations make the right humanresources decisions based onconsistent quality of informationby transforming data from acrossthe enterprise into usable, timelybusiness information.Workforce analyticsA complete, out-of-the-box solutionthat provides companies with thetools and metrics needed to managethe workforce as a competitive asset.Accenture workforce analyticscombines Accenture’s functionalknowledge, tools for human resourcesbest practices and workforce metricswith leading enterprise resourceplanning business intelligence suitesthat deliver a full range of analysisand reporting capabilities. The resultis a business and technology solutionthat offers businesses enhancedvisibility into workforce performance.Using Accenture Workforce Analyticscompanies can take a morefact-based approach to managingthe workforce—and look beyondefficiency to achieve greatereffectiveness. It provides the toolsand insights needed to understandwhat drives workforce performanceand keep talent and overall corporatestrategies in step with the company'sbusiness goals—factors that areinstrumental in the ongoing pursuitof high performance.4Source: "Worldwide and U.S. SystemsIntegration 2006 Vendor Shares: Top 10Vendors for 2006", IDC, February, 2008.5Source: New Growth from Enterprise Systems:Achieving High Performance throughDistinctive Capabilities, Accenture, 200613
Accenture uses the latest technologiesand standards to help our clients movetheir human resources functions towardhigh performance through planning anddelivering the right IT solutions andoffering a supporting infrastructure.Transformation toolsAccenture uses the latest technologiesand standards to help our clientsmove their human resources functionstoward high performance throughplanning and delivering the right ITsolutions and offering a supportinginfrastructure.Accenture’s human resources softwareportfolio comprises assets to enhancequality, reduce risk, gain speed-tomarket, and introduce costeffectiveness and predictabilityacross the human resources function.Accenture solutionsTools and assets designed to enhanceand improve the standardfunctionalities of leading enterpriseresource planning systems, reducingimplementation time and costs,improving the ease of implementationand decreasing complexity.System optimization tools: Accenture HR Productivity Suiteincluding Accenture Audit andCompliance Tool, Accenture HR PatchAnalyzer and Accenture Clone andTest Human Capital Management Accenture AccountingClone and Test Accenture DataComparison Manager Accenture HR Connectivity SuiteHuman resources applications andtools to manage, innovate and createhuman resources processes andworkflows, including correspondence,archiving, transformation and datacleansing solutions. Solutions includeProcess and workflowdesign applications: Accenture Cost Manager Accenture Digital PersonnelFile Solutions—aconso for SAP Accenture Time andAttendance Suite Accenture Quick Document BuilderProcess and workflow design tools: Accenture Workflow EngineVisualization and user interfaceapplications to facilitate betterdecision making and management viareporting, access, simulation, chartingand presentation applications.Solutions includeVisualization and userinterfaces applications: OrgPublisher for SAP Solutions Accenture HR Management Suite14
Strategic successWhatever the demands of an everchanging marketplace, people areat the heart of your organization’sperformance. The business challengeis to manage this key assetefficiently and effectively using anapproach that combines pragmatismwith performance.As Accenture research has shown,high-performance businesses are ableto respond to changing marketconditions, find and develop talentedleaders, attract and retain skilled staff,and generate superior business valuefrom technology investments. Indeed,organizations with effective humancapital processes that align humanresources initiatives with the businessstrategy deliver better financialperformance than their competitors.By partnering with Accenture to alignprograms that achieve overall workforcetransformation, organizations have areal opportunity to both achieve humancapital mastery and drive greater valuefrom business performance.15
About AccentureHuman CapitalManagement SolutionsAccenture Human Capital ManagementSolutions provides consulting servicesand assets to help optimize theperformance of a broad range of humanresources activities. We combine thedeep functional skills of more than4,900 professionals with strongexpertise in human resources strategyand the implementation of IT systems.Alongside a portfolio of software andassets that help improve quality andreduce timelines for both theimplementation and maintenance ofselected HR IT applications, AccentureHuman Capital Management Solutionsdelivers global, complex, IT-enabledhuman resources transformationinitiatives to help our clients achievehigh performance. For more informationabout Accenture Human CapitalManagement Solutions, visitwww.accenture.com/hcm.About AccentureAccenture is a global managementconsulting, technology services andoutsourcing company. Combiningunparalleled experience, comprehensivecapabilities across all industries andbusiness functions, and extensiveresearch on the world’s most successfulcompanies, Accenture collaborateswith clients to help them becomehigh-performance businesses andgovernments. With more than 186,000people in 49 countries, the companygenerated net revenues of US 23.39billion for the fiscal year ended Aug.31, 2008. Its home page iswww.accenture.com.*as of September 1, 2008Copyright 2008 AccentureAll rights reserved.Accenture, its logo, andHigh Performance Deliveredare trademarks of Accenture.ContactsMartin BraunGlobal Managing DirectorAccenture Human CapitalManagement Solutionsmartin.braun@accenture.comFor more information about AccentureHuman Capital Management Solutionsvisit www.accenture.com/hcmFor more information aboutthe Accenture Human CapitalManagement Solutions softwareportfolio visitwww.accenture.com/hcmsolutions
knowledge in all areas of human capital management enables us to optimize and customize the solution for maximum business benefits. The Accenture Human Capital Development Framework (Figure 2) provides a common language to drive all talent processes, from recruitment to deployment, learning and performance management. An innovative analytical
