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Servicesfor PanasonicLaser Systemswww.laser.panasonic.eu
At Panasonic we support our customers even after thepurchase agreement.When you purchased a Panasonic Laser Systems, youopted for a Premium product where you can benefit froman additional excellent customer service.3
Panasonic ServicesPanasonic – Quality and efficiency from a single sourceAll our products go through intensive test runs before they reach seriesmaturity so that we can offer you the highest quality for your machines. Personal and competent consulting Competent, continuously trained specialists Professional repair and maintenance Two-year warranty on all laser systems
Your advantages with our comprehensive service performance Our service team significantly supports you with your tasks Less administrative burden, more time for the core business Calculation and planning security Optimum value retention and production reliability Prevention of comprehensive repairs by regular inspection Periodic trainings of employees Top product quality for a long-term use Worldwide spare part delivery5
All Panasonic servicesat a glanceSpare partsSupportCLIEMaintenanceTraining
CLIENTInstallationSetting up a laser system often involves an intervention in existing procedures.CustomerconsultingRegarding installation and configuration, we pay particular attention to the specialneeds of our clients. Our specially trained application engineers will support youduring the installation of the systems and they will take care of a smooth and process-reliable commissioning.ENTFeasibilitystudyOur service Support for control and programming Focus and parameter settings Application setup as per your needs and instructions Instruction in laser system handlingProjectconsultingOutline of your advantages Support during commissioning of your laser systemInstallation Active collaboration with a Panasonic application engineerInstallation Introduction into maintenance and service for a long service life and enjoymentTraining On-site installation at your production lineof the productMaintenanceSupportSpare parts7
CLIENTTrainingMaintenanceOur experts make sure that all features of the on-site laser marking and laserFrom a modern laser system, you can expect that it does its job nearly mainte-welding systems are fully understood and put to good use. Within the scope ofnance-free. All solutions from Panasonic are highly reliable. You do not need anyinternal and external trainings we professionally prepare the employees of our cus-additional consumable materials, and there are no significant subsequent costs. Atomers and fully familiarize them with the respective systems. By giving intensiveservice visit remains an exception. If nevertheless a component has to be replaced,assistance, we equip them with a profound expertise, which is an advantage for theour customers get comprehensive support from our qualified experts of the Pana-operation, maintenance and software operation of the laser systems.sonic Service Center.In the case of a system failure you can order a cost estimate/error report. Based onOur servicesthe error report, we will find the most cost efficient way for the necessary repair. Instruction in laser safety Hardware handlingOur services Laser marking system Complaint processing Laser welding system Inhouse repair at Panasonic Workstation Repair at your location Extraction unit Preventive maintenance Accessory Inspection: Visual inspection and a functional test Software training Introduction to independent maintenance (service, spare parts, backup)Your advantages Guaranteed system availabilityYour advantages: Short reaction times Practical approach, adjustments to your requirements Cost security by cost estimate Flexible training on-site in your company or at our European headquarter Expert recommendation for repair or new acquisition(Ottobrunn) Professional repair at Panasonic Service Center Competent technical advice on site Active collaboration with a Panasonic application engineer Up-to-date information and continuous update of training documents You can order or book a training directly with us. Every participant receives a certificate9
CLIENTSupportWe want to ensure that our customers can concentrate on their core businessYou can choose between three different service packagesand that their production processes are as safe as possible. Choose one of thePanasonic service packages with different maintenance and spare part shipping options. If a repair is inevitable, the required spare parts will be available.Included service mServiceAlternatively, you may decide for a replacement system. Use our service offers toInspection: Visual inspection and a functional test be always on the safe side!Preventive maintenance Firmware update Recommended actions for operators Prioritized repair The Panasonic service agreements run for three years and include differentservices.Replacement system for the duration of the repairperiodPrioritized troubleshooting services Guaranteed availability of all series specificspare parts during the entire contract period24/48h spare part and replacement systemdelivery Series-specific spare part packages Emergency hotline: advanced technical supportuntil 22:00 CET 10% discount on spare parts for inhouse repairs 11
CLIENTSpare partsWe supply original Panasonic spare parts within a very short time.By ensuring a high system availability, we can offer a predictable productivity forour customers .Regular cleaningReplacing air filtersCleaning oflens protection coverIf a laser system is operated in anenvironment with oil mist and dust, westrongly recommend to clean the lensOur service Comprehensive warehousing of original parts Perfectly matched to our laser systems Technical support for spare part determination Fast worldwide shippingprotection cover at the laser head regularly with a dry cloth and also to cleanthe fan filters inside the controller orreplace them, if required.Your advantages All spare parts for laser systems from a single source All spare parts and replacement filters (dust and particle filter) for yourextraction units Maximum lifetime by original quality Comprehensive spare part service includingcompetent consulting Comfortable spare part orderSpare partsBatteryWe also recommend that afterseveral years our service techniciansreplace wear parts like fans or theinternal battery.If you need any spare parts, pleasecontact us.Exchange of dust and particle filtersFansContactor kitLens protectioncover13
Panasonic Service NetThe most efficient way to get informationFor all information on our products, services, andother service-related topics, please see our website atwww.laser.panasonic.eu.
Service. Worldwide.Outstanding service is a matter of course for us.It begins with a first-class consulting and extends to a worldwide spare partdelivery. Panasonic's service is characterized by high quality. Our customersbenefit from a service network spanning the globe and from the intensive supportprovided by highly experienced experts. Guaranteed availability of all series-specific spare parts during the entirecontract period Individual spare parts bundles 48 hours spare part shipping 48 hours replacement system shipping Emergency hotline Firmware update Training of operatorsPANASONIC SPARE PARTSERVICE PERFORMANCE If required: short-term support from Panasonic service technicianWe are always there for youFor us, quick and flexible support is a matter of course and normal practice. Ourtechnical support offers competent help for all laser systems. In the event of a fault,you can expect to receive both advice and material assistance from an experiencedservice team.Service number: 49 (0) 89 45354-2251E-Mail:LMP.AfterCare@eu.panasonic.com15
Global NetworkGlobal NetworkNorth AmericaEuropeAsia PacificChinaJapanPanasonic Electric WorksPlease contact our Global Sales Companies in:Europe Headquarters Austria Benelux Czech Republic FrancePanasonic Electric Works Europe AGPanasonic Electric Works Austria GmbHPanasonic Industrial Devices MaterialsEurope GmbHPanasonic Electric WorksSales Western Europe B.V.Panasonic Electric Works Europe AG,organizační složka Germany HungaryPanasonic Electric WorksSales Western Europe B.V.Panasonic Electric Works Europe AGPanasonic Electric Works Europe AG Ireland ItalyPanasonic Electric Works UK Ltd.Panasonic Industry Italia srl Nordic Countries Panasonic Electric Works Europe AGPanasonic Fire & Security Europe ABPanasonic Electric Works Polska sp. z o.o PolandPanasonic Electric Works España S.A. SpainPanasonic Electric Works Schweiz AG Switzerland United Kingdom Panasonic Electric Works UK Ltd.Robert-Koch-Straße 100, 85521 Ottobrunn, Tel. 49 89 45354-1000, Fax 49 89 45354-1550, www.panasonic-electric-works.comJosef Madersperger Str. 2, 2362 Biedermannsdorf, Tel. 43 (0) 2236-26846, Fax 43 (0) straße 30, 4470 Enns, Tel. 43 (0) 7223 883, Fax 43 (0) 7223 88333, www.panasonic-electronic-materials.comDe Rijn 4, 5684 PJ Best, Netherlands, Tel. 31 (0) 499 372727, www.panasonic-electric-works.nlAdministrative centre PLATINIUM, Veveří 3163/111, 616 00 Brno, Tel. 420 541 217 001, Fax 420 541 217 101,www.panasonic-electric-works.czSuccursale française, 10, rue des petits ruisseaux, 91370 Verrières Le Buisson, Tél. 33 (0) 1 6013 5757, Fax 33 (0) 1 6013 raße 100, 85521 Ottobrunn, Tel. 49 89 45354-1000, Fax 49 89 45354-2111, www.panasonic-electric-works.deMagyarországi Fióktelepe, 1117 Budapest, Alíz utca 4, Tel. 43 (0) 2236 26846 -25, Fax 43 (0) 2236 46133www.panasonic-electric-works.huIrish Branch Office, Dublin, Tel. 353 (0) 14600969, Fax 353 (0) 14601131, www.panasonic-electric-works.co.ukVia del Commercio 3-5 (Z.I. Ferlina), 37012 Bussolengo (VR), Tel. 39 0456752711, Fax 39 0456700444,www.panasonic-electric-works.itFilial Nordic, Knarrarnäsgatan 15, 164 40 Kista, Sweden, Tel. 46 859476680, Fax 46 859476690, www.panasonic-electric-works.seJungmansgatan 12, 21119 Malmö, Tel. 46 40 697 7000, Fax 46 40 697 7099, www.panasonic-fire-security.comul. Wołoska 9A, 02-583 Warszawa, Tel. 48 42 230 9633, www.panasonic-electric-works.plBarajas Park, San Severo 20, 28042 Madrid, Tel. 34 913293875, Fax 34 913292976, www.panasonic-electric-works.esGrundstrasse 8, 6343 Rotkreuz, Tel. 41 (0) 41 7997050, Fax 41 (0) 41 7997055, www.panasonic-electric-works.chSunrise Parkway, Linford Wood, Milton Keynes, MK14 6 LF, Tel. 44 (0) 1908 231555, Fax 44 (0) 1908 231599,www.panasonic-electric-works.co.ukNorth & South America USAPanasonic Industrial Devices Sales Companyof AmericaTwo Riverfront Plaza, 7th Floor, Newark, NJ 07102-5490, Tel. 1-8003-442-112, www.pewa.panasonic.comAsia Pacific / China / Japan ChinaPanasonic Electric Works Sales (China) Co. Ltd. Hong KongPanasonic Industrial Devices Sales (HK) Co.,Ltd.Panasonic CorporationPanasonic Industrial DevicesAutomation Controls Sales Asia Pacific Japan SingaporeTower C 3rd Floor, Office Park, NO.5 Jinghua South Street, Chaoyang District, Beijing 100020, Tel. 86-10-5925-5988,Fax 86-10-5925-5980Suite 301, 3/F, Chinachem Golden Plaza, 77 Mody Road, TST East, Kowloon, Hong Kong, Tel. 852-2529-3956, Fax 852-2528-69911006, Oaza Kadoma, Kadoma-shi, Osaka 571-8501, Japan, Tel. 81-6-6908-1121, www.panasonic.netNo.3 Bedok South Road, Singapore 469269, Tel. 65-6299-9181, Fax 65-6390-3953Copyright 2019 Printed in Germany3217 euen 11/19
Germany Panasonic Electric Works Europe AG Robert-Koch-Straße 100, 85521 Ottobrunn, Tel. 49 89 45354-1000, Fax 49 89 45354-2111, www.panasonic-electric-works.de Hungary Panasonic Electric Works Europe AG Magyarországi Fióktelepe, 1117 Budapest, Alíz utca 4, Tel. 43 (0) 2236 26846 -25, Fax 43 (0) 2236 46133
