WIXLIB

Why are we doing this?

Groupwise (offline for backups)Brian,I have just returned from an academic conference.Once again I was embarrassed to tell colleagues fromEurope and the US that I was not able to access criticalinformation due to the shut down of our system each night.

Rmail outages (a.k.a. Matrix)One of the three RMail mailstores rebooted at approximately4pm. Full service was restored by 4:11pm. This problemmay be related to the SAN outage we experienced last weekso we will be opening a call with.

Rmail/Groupwise SlowdownsDue to a mass mailing from outside Ryerson, the RMail andGroupwise systems, as well as other departmental e-mailsystems relying on spam and fi ltering services provided byCCS experienced a considerable slowdown in deliveringmail yesterday (Jan. 19).The slowdown began at 6pm and lasted until after midnight.One server experienced a longer delay until 5 am.

Rmail quotasDear Brian,Would it be possible to increase my mailbox quota another300mb, I am currently at 500mb. I am constantly travelingand based on all the projects and research I am currentlyinvolved with I cannot delete anything.

Rmail vs competition (inbox size)GroupRmailGmailHotmailInstructors1 GB7.5 GB10 GBStaff1 GB7.5 GB10 GBGraduate1 GBStudentsUndergraduate 0.5 GBStudents7.5 GB10 GB7.5 GB10 GBContinuingEducationStudents7.5 GB10 GB0.25 GB

No University-Wide CalendaringBrian,Below are the dates and times available, please review thislist and let me know which dates you can commit to.January 13th @ 1-3pmJanuary 18th @ 2-4pmJanuary 20th @ 1-3pmJanuary 27 @ 2-4pmFebruary 1st @ 2-4pmFebruary 3st @ 2-4pmFebruary 10th @ 2-4pmFebruary 22nd @ 2-4pm

Document ManagementBrian,It's rare that I'm so impressed by software that I actuallythink it should be "default" stuff. Here's two:* chrome* dropboxThese 2 are just so frighteningly good, I'm asking if CCScould install them in the PT computers in lecture rooms.Any chance of that happening?Cheers,

Advisory Committee on Academic Computing2008 – Ryerson services not competitive!Request for Dell Consulting/Estimate toreplace Rmail and Groupwise with MSExchange 1.5 Million estimate, but.

1.5 Million, but what's missing?No increase in quotasNo test systems-----No Document Management (MS Sharepoint)No Real-time Messaging/Collaboration (MSUnified Communications)-----Where will this end: 3, 4, 5 Million?How will systems be renewed?

Why so expensive? Storage is cheap!!!

Why so expensive? Redundancy, high I/0

What would we pay for storage today?Inexpensive SATA instead of Fibre Channel 220,000 / 70 Terabytes Or roughly 3,143 per Terabyte (not 69) Every four years

Why so expensive? Tape Backup

Why so expensive? Power, cooling, cabling.

Why so expensive? Hardware renewals / yearly maintenance Software licences / yearly maintenance Support staff

What would 1.7 Million buy? Exchange and Security servers 70 Terabytes Backup licenses and media Software licenses Network drops, fibre interfaces, etc. Contractors to help with migration and planning

70 Terabytes of Storage to Start?GroupActive Accounts(with grace periods)Quota teStudents2,660513,300Undergraduate 31,770Students5158,850Continuing ge

What about Gmail/Hotmail? Better Web usability and standards compliant 99.99% or better availability 7.5 to 40 times the E-mail storage Encrypted communications (https) Excellent Spam, Virus, and Malware filtering Multi-billion investments by Microsoft and Google

What about Gmail/Hotmail? No data mining (“EDU” offerings) No advertising (“EDU” offerings) Data remains in University custody (by contract) System administered by University IT staff Integration with University Identity Management andauthentication systemsNo charges - costs for bandwidth and proxy servers

Not just E-mail and Calendars Document management and file storageOnline document editing, spreadsheets,presentations, etc. Instant Messaging, Voice, and Video Websites

Google and Microsoft's Cloud Services “EDU” services leverages strategic multi-billion dollarinvestmentsNo University can afford to provide similar fullfeatured services with similar reliability and security.Things have changed since Hotmail first started orYahoo introduced the first 1 GB inbox quota.

Cloud Services vs. Local HostingMy old assumptions:1. University hosted systems are moresecure/trustworthy, so better protect E-mail and otherrecords than outsourcing to a third party would2. outsourcing to the US adds additional and signifi cantrisks because of the Patriot Act and jurisdictional issues

Educational Security Incidents (ESI)“On college and university campuses,sometimes the free flow of information isunintentional.”- Adam Dodge

ACAC and CCS will: Investigate the benefits, costs, and risks of using a cloudservice from a provider like Google or Microsoft versuslocally hosted services;Engage the Ryerson community in a consultation processregarding options for improving E-mail and collaborationservices;Recommend to the Provost and Vice PresidentAcademic, and to the Vice President Administration andFinance, how Ryerson’s E-mail and collaboration systemsshould be improved or replaced.

Why are we doing this? Need to renew E-mail service; Need University-wide calendaring/scheduling; Need modern collaboration tools; Cloud services from Microsoft and Google havebecome surprisingly robust offerings;Look carefully for the best way to protectprivacy/confidentiality.

Today is about Privacy Help Ryerson begin to assess the privacy risks ofoutsourcing and local hosting options;Work to make sure privacy is embedded intowhatever system we select (and configure,customize, and integrate).

Contact Information Brian Lesser, Acting Director, Computing andCommunications Services: blesser@ryerson.ca http://email.blog.ryerson.ca or mail to: apps@ryerson.ca

Continuing Education Students 0.25 GB 7.5 GB 10 GB. No University-Wide Calendaring . Continuing Ed. Students 52,288 5 261,440 Total: 468,175. . Engage the Ryerson community in a consultation process regarding options for improving E-mail and collaboration services;