Member Benefits & Services For Annual Memberships

Transcription

Your AAA Member HandbookMember Benefits& Services forAnnual Memberships

Welcome to AAATable Of ContentsThank you for joining AAA, and welcome tothe AAA family – 60 million members strongand growing.Where to find usDrop in 4Call us 4Go online 4We’re delighted to have you on board, andwe’re excited to provide you with a new AAAMember Handbook that will introduce you toall the ways your membership can serve you,from legendary roadside assistance toconvenient mobile banking.Exclusive member servicesIdentity theft protection 5Severe weather alerts 5AAA Mobile app 5AAA Discounts & Rewards 6Everyday savings 6Save while traveling.6Online savings 6Auto buying 7CarFax reports 7AAA credit cards 7AAA Prepaid Visa Gift Cards 9AAA Banking 9Upgrading your membership 10Optional Assistance Plans 10Enrolling your household 11Gift Membership 11Member referral program 11Renewing your membership 11AAA Living Magazine.12Traffic safety 12Advocacy 12Public information 13Well-Traveled with AAA Podcasts& Webcasts 13AAA Approved Auto Repair 13Driver training 14Your handbook is an excellent resource thatcan help you take advantage of the wide variety of benefits your membership provides. Whileit’s a helpful overview of member benefits andservices, it’s also the place to look for thedetails of your coverage. Either way you use it,you’ll find it’s loaded with information designedto help you get more out of your AAAMembership – every day.I encourage you to explore the pages of yourhandbook, you may be surprised at how muchit contains. And remember, you don’t have towait for car trouble to use your AAA Benefits.There are countless member services andsavings you can take advantage of today.Thanks again for joining AAA. We’re happyto have you, and we look forward to helpingyou make every journey and every day better.Welcome to the Club!Sincerely,Jim EjupiVice PresidentMembership Product and ServiceThe Auto Club Group2Traveling with AAAExpert AAA Travel Advisors 15Online Travel Guides 16TripTik route planning 16International maps, guides anddriving permits (IDP) 16Passport photos 17AAA Travel Money 17AAA travel packages 1824-Hour Global TravelEmergency Assistance 18Concierge Service 18AAA travel discountsand perks 19Cruise and tour benefits 19Disney vacations 19Hotel & Resort Accommodations 19Attraction ticket savings 19Car rentals 20Hertz Gold Plus Rewards 20Travel accident insurance 21Travel Insurance 21Insurance through AAAAuto insurance 22Home insurance 22Specialty products andother insurance 23Life and annuity products 23Roadside assistanceOur services 24Who’s eligible 24Battery jump-start 25Fuel delivery service 25Vehicle lock-out service 25Mechanical first aid 26Bicycle service 26Free one-day car rental 26Plus RV and Premier RV VehicleService Limits 27Extrication and winching 27Tire service 27Towing 28Towing considerations 28Eligible vehicles 28Membership Plans 29Ineligible vehicles 30Requesting reimbursement 31Limitations 32Extreme service conditions 32Car travel interruptionprotection 32Vehicle Return coverage 33Emergency check cashing 33Emergency paymentacceptance 33Limited legal fee reimbursementprotection 34Home lock-out service 34Appendices 3524-hour roadside assistancephone number 38Member service centerphone number 38Membership cancellation 39AAA Membershipcomparison chart 40Member Service CallAllotments 41AAA Guide to your membership3

Drop inExclusive Member ServicesYou’ll find us at AAA offices throughout theU.S. For the address and phone number of aAAA office near you, visit AAA.com and click onContact Us.Identity Theft ProtectionAt many of our offices, you’ll have accessto our full range of travel, insurance andmembership services. Some travel or insuranceproducts may require an appointment.Call usYou can reach us by calling our MemberService Center at 800-222-1134 during thetimes below.Member Service Center hoursServiceDaysTimes (Central Time)RoadsideAssistance Serviceand ClaimsEvery day24 hoursMembership/AutoTouring/TravelMon. to Fri.Sat.8:00 am – 8:00 pm8:00 am – 4:30 pmYOUR MEMBERSHIPWhere to find usGetting the mostfrom your membershipRegister for ProtectMyID Essential from Experianand get free daily monitoring of your credit report.You’ll receive text or email alerts to notify youof potential fraudulent activity, as well as fraudresolution assistance. You’ll also get Lost WalletProtection. Which means if your wallet is lostor stolen, ProtectMyID can ease the process ofreplacing your credit cards and preregistered debitand medical ID cards. Visit AAA.com/IdentityTheft toregister or upgrade to Deluxe or Platinum coverage.Severe Weather AlertsProtect your family and possessions with timely alertsof approaching weather. As a member, you can signup to receive free notifications about severe weatherthat’s heading your way. Advance notice gives youadditional time to prepare for the storm and move acar into the garage, secure belongings that could beaffected, or advise a loved one to seek shelter. Alertsprovide warnings of hail, lightning, flooding, highwinds and more. AAA Members register for free atAAA.com/Weather.AAA Mobile AppGo onlineYou can visit us at AAA.com for membershipinformation on benefits, insurance, travel, discountsand much more. You can also order maps, makereservations and even request insurance quotes. Toensure you have the most up-to-date informationon all membership benefits and services, be sure tocheck the online handbook. To register your email address and enjoyfull access to your online benefits, visitAAA.com/Register.4Specially designed for both iPhone/iPad andAndroid devices, the app gives you a personalizeddashboard with convenient access to your membership card and valuable member benefits. AAA Mobileprovides easy access to maps, directions, travelplanning and exclusive member discounts. Youcan also access AAA’s road service right from yourmobile device, so requesting roadside assistance,getting battery quotes or locating an ApprovedAuto Repair facility is effortless. Download theAAA Mobile app at Google Play or the App Store ortext “MOBILEAPP” to 99513 for a download link.Visit AAA.com/Mobile for more information.AAA Guide to your membership5

How it all adds upAAA Dollars – Member Loyalty ProgramEarn AAA Dollars that can be redeemed onselect AAA purchases, or applied to your annualmembership renewal. Shop online at the AAADollars Online Mall and earn AAA Dollars withour name-brand partners. You can also earnAAA Dollars by purchasing gift membershipsand for referring friends to AAA when they join. Visit AAA.com/OnlineMall, AAA.com/Giftand AAA.com/Friends to learn more.Instant discounts & everyday savingsReceive instant AAA discounts every day ondining, shopping, entertainment, prescriptions, eyeglasses, electronics, moving trucks,services and much more at nearly 120,000participating partner locations nationwide bysimply showing your AAA Membership Card.Of members who saved, the average annualmember savings was 150. NAPA Auto Parts Penske Truck Rental Hard Rock Café LensCrafters The UPS Store You can also save at selected automotiveservice centers, entertainment attractions,major theme parks and much more. Visit AAA.com/Save for a complete listing.Save while you’re travelingSave up to 15% at AAA Hotel PreferredPartners, including Best Western, Hyatt,Hilton, Marriott, and MGM Resorts.Take advantage of HERTZ exclusive discountsand member benefits that include: up to 20%savings off base rate, young renter fee waived,free use of a child safety seat, free additionaldriver, and more. Go to AAA.com/Hertz.Online savingsAt AAA.com/1800Flowers, you’ll save 20%on select floral arrangements withpromo code 20AAA.If you purchased:AAADiscountTotalsavingsDinner for four: 8010% 8Three nights in a hotel: 24010% 24Laptop computer: 80010%Total Savings 80 112Discounts and participating retailers are subject to change at any time. Restrictions mayapply at some retailers. Dining offers exclude tax, tip and alcoholic beverages and are notvalid toward gift certificates at participating restaurants. Check with the retailer for detailson each participant’s specific savings offer. Be sure to show your valid membership cardBEFORE you make your purchase, as retailers and AAA cannot honor the discount afterthe sale. Retailers will not give discounts to nonmembers who present another person’smembership card. Temporary AAA Membership Cards may not be accepted atsome locations.YOUR MEMBERSHIPAAA Discounts & Rewards To search for more Savings Partners, go toAAA.com/Save.On the goAAA Auto Buying — With AAA Auto Buying,you can save thousands off the MSRP on newcars and pay below Kelley Blue Book pricingon used cars. Go to AAA.com/AutoBuying orcall 1-844-541-2886.CarFax Reports — Looking for a used vehicle? Don’t run the risk of buying a used vehiclewith costly hidden problems. AAA Membersget 20% off the price of CarFax vehicle historyreports. Choose one or more vehicle historyreports at low member-discounted prices. Go to AAA.com/CarFax.AAA Credit CardsMaking the most of your money includeshaving convenient ways to manage how youspend it. The AAA credit card can help withthat, and as a valued AAA Member, you areeligible to apply. The AAA credit card has itsown suite of exclusive benefits designed to fityour needs and your lifestyle. Learn More at AAABanking.com.At Dell, save an additional 10% off Dell branded PCs, electronics and accessories every day.Go to AAA.com/Dell.6AAA Guide to your membership7

AAA Members can purchase Visa Gift Cardsat full-service branches.They offer flexibility and can be loaded withany amount you choose from 10 to 500. Thefunds loaded on a Visa Gift Card never expireand cards can be replaced if lost or stolen. For more info, visit your local AAA office.AAA Visa Gift Cards cannot be used outside of the United States or U.S. territories.They may not be used at ATMs or redeemed for cash. A fee of 5.95 will be deductedfrom available balance to replace a lost or stolen card. An inactivity fee of 2.95/monthwill apply if the card is not used for twelve consecutive months. Other fees may apply.See terms and conditions for complete details.YOUR MEMBERSHIPAAA Prepaid Visa Gift CardsAAA BankingAAA can help you change a tire, insure yourcar, even plan the trip of a lifetime. But, didyou know we can also help you manage yourmoney? Bank on AAA for a wide variety ofextremely competitive banking services andthe opportunity to experience the same levelof service you’ve come to rely on in our otherproducts.Mortgages & Loans: Whether you’re buying orrefinancing your home, buying a new or usedcar, or taking out a personal loan, AAA is therewith the knowledge and service you need tomake the process easier.Checking: Checking through AAA gives youall the features you need without the hassleof additional fees. You’ll also receive onlineaccess, mobile banking and more.Savings: Our high-yield savings and CDoptions take the guesswork out of your shortor long-term savings plans by putting thepower of choice in your hands. For more information about banking throughAAA, visit AAABanking.com.Visit AAABanking.com for requirements and rates.Products are offered by Auto Club Trust, FSB.Equal Credit Opportunity Lender. NMLS# 7996298AAA Guide to your membership9

We offer three levels of membership: Classic,Plus and Premier.Look for these symbols throughout this handbook. They signify enhanced benefits andservice levels for members who have upgradedto Plus or Premier.See page 40 for a chart that compares thebenefits between membership levels.UpgradingIf you’re currently a Classic member,you can apply to upgrade your membership to Plus or Premier. Associatemembers must upgrade if the Primarymember has already done so.To upgrade, call us toll free at 800-222-1134or visit AAA.com/MyAccount. Please notethat there’s a three-day waiting period afterupgrading before you can enjoy the increasedroadside assistance benefits.Optional Assistance PlansRecreational Vehicle and Trailer AssistanceRecreational Vehicle (RV) and Trailer Assistanceis optional coverage that adds additionaleligible vehicles to your household’s currentservice calls at an additional cost to your Plusor Premier membership. Covered vehiclesinclude motorhomes, pickup trucks withcampers, motorcycles and travel trailers. Thetrailer towing benefit covers a variety of trailersincluding boat, personal watercraft, motorcycle,ATV, utility, snowmobile, and unoccupied livestock trailers. Coverage subject to limitationsdescribed on page 27. You must be a Plus orPremier member to add RV.Motorcycle AssistanceMotorcycle is an optional coverage that’sspecifically designed for your motorcycle andcomplements any individual’s Classic, Plusor Premier membership with additionalmotorcycle-only road service calls. Yourmotorcycle trailers are also covered whetheryour motorcycle is on one or pulling one. Itmay be added to any individual membershipplan at additional cost.10Enrolling your householdYou can’t always be there when members ofyour family have a flat tire or lock their keys inthe car. But AAA can.For a little extra, you can enroll other individuals in your household, such as your spouseand eligible children, as Associate membersif they share your residence. They’ll have theirown membership cards and be able to call usfor roadside assistance whether they’re drivingor riding in a friend’s car. What’s more, they’llenjoy all the benefits of AAA Membership —discounts, savings and member-only perks.YOUR MEMBERSHIPYou and yourmembershipAssociate membership is available, at asignificantly reduced rate, for the Primarymember’s spouse and one other adult living inthe household, and their children living at thesame residence or away at school. Associatemembers must have the same type of membership as their Primary member. To sign up other individuals in your house-hold, call us at 800-222-1134, visit yourlocal office or go to AAA.com/MyAccount.Gift MembershipGift Memberships are available at your localAAA office, online at AAA.com/Gift, and bycalling 866-685-5222. When you give the giftof AAA, your friend or loved one will enjoynationwide, 24-hour roadside assistance,along with all of the other AAA Benefits. Forevery gift membership you buy, you’ll earn20 AAA Dollars.Member referral programAt AAA, we realize that our members are ourbiggest advocates. That’s why our memberreferral program rewards you with AAA Dollarsfor friends you refer who join AAA. Call866-685-5222, visit your local AAA office, orvisit AAA.com/Friends for more details or tomake a referral.Renewing yourmembershipPlease note that even though your membership card may reflect a “Valid Thru” datethat’s more than a year away, it won’t beactive unless you pay your membership duesannually.AAA Guide to your membership11

You can also sign up for convenience billing tohave your annual dues charged to your creditcard each year. With convenience billing, you’ll stillreceive a statement confirming your renewal.Prior to the expiration of your membership, youwill receive one or more renewal notices. Thesenotices will state the term of your next membership period, the names of the Primary andAssociate members, and the total dues to be paid.To renew your membership, please remit yourdues before your current membership expires.If you pay your membership renewal within 30days after expiration of your current membershipterm, your renewed membership will expire oneyear after the current term expires. If you pay yourmembership renewal more than 30 days after yourcurrent term expires, your new term will beginwhen payment is received and will expire no lessthan one year from the day payment is received.Keeping you informedAAA Living MagazineAAA helps members get more out of life’sjourney. AAA Living keeps members informedabout member benefits and useful informationregarding autos, homes, money, insurance andtravel. Members can access this content at anytime at AAA.com/Living.Traffic safetyAAA is committed to protecting and savingthe lives of all road users. We work to makecommunities safer by offering traffic safetyprograms and resources as well as serving as avocal advocate and trusted resource for reliableinformation. The AAA School Safety Patrol andImpaired Driving programs are just two of theways in which we help our members and themotoring public.respond to legislation that affects you. We actas advocates for efficient transportation, saferroads and vehicles, high-quality driver educationand the rights of travelers.Public informationWe inform our members and the general publicabout travel, legislation, traffic safety and consumer affairs through news releases, media kits,interviews, public appearances, educational programs and a variety of brochures and literature.YOUR MEMBERSHIPWhen you receive your annual renewal bill, youcan pay online at AAA.com/Payment or payby phone at 877-44-MY-AAA (877-446-9222).Otherwise, you can mail your renewal payment tothe address shown on the bill.Well-Traveled with AAAPodcasts & WebcastsJoin travel experts for in-depth conversationsabout travel styles and the experiences, sightsand sounds of favorite destinations. Visit AAA.com/Well-Traveled.Quality assuranceAAA Approved Auto RepairThe next time you need to get your vehiclerepaired, look for the AAA Approved AutoRepair sign at repair shops that meet ourstandards of quality. In addition, you’ll getthe following guarantees:Receive a free vehicle maintenance inspectionupon request (excludes diagnostics for repairservices), discount of 10% off labor (up to 50)and a 24-month/24,000-mile warranty on vehiclerepairs. AAA Approved Auto Repair facilitiesoffer members priority service with a roadsidetow, which includes prompt vehicle evaluation,(typically within 60 minutes of arrival) andassistance obtaining alternate transportation. To learn more, visit AAA.com and look for theSafety tab at the top of the page.AdvocacyWe’re commited to protecting your interestsas a road user, so we continually evaluate and12AAA Guide to your membership13

Lastly, members receive peace of mindknowing AAA Approved Auto Repair facilitiesare inspected and maintain AAA’s rigorousstandards for industry leading customer service,cleanliness and quality work.Traveling with AAA Visit AAA.com/AutoRepair for AAA ApprovedAuto Repair locations near you.If anyone in your family or organization needsto brush up on driving skills, we can help. We’reparticularly proud of our work with young drivers, who are statistically more at risk of crashesthan any other group, mostly due to their lack ofexperience.AAA’s Driver Training Program offers thefollowing: New Driver Education Driver Improvement Safe Driving for Mature Operators Driver Refresher Courses Safety Training for Employees Who Driveon Business Senior AssessmentsAAA Driving Programs are based on ournationally recognized curriculum and designedto promote classroom participation andcommunication. Many of the courses are alsooffered online. For details on AAA Driver Training in yourarea, visit AAA.com/Drive.Advice and guidance to help youtravel more safely.AAA is a full-service travel agency and expertAAA Travel Advisors stand ready to assist youin navigating your many travel options. Whetheryou are booking a cruise, tour, flight, rental caror hotel, it’s good to know that travel experts arealways ready to help get you where you’re going.Expert AAA Travel Advisors provide you with:TRAVELING WITH AAADriver training Peace of Mind – knowing they’re there tohelp you make informed decisions. Time-Saving Services – where they handleall the research, planning and booking. Value for Your Travel Dollar – by makingsense of multiple offers, discounts, perksand exclusive AAA benefits. Insight vs. Information – by drawingupon their own expertise, training and AAAresources. Book with confidence. Contact us at800-648-8272, go to AAA.com/TravelAgentor visit any of our AAA full-service offices.Book Your Travel OnlineAAA knows that sometimes you may want tobook online. For those less-complex plans, yourtravel reservations are just a click away. Visit AAA.com/Travel to make reservationsand to access a wealth of exclusive AAA travelinsights, exclusive discounts and benefits.14AAA Guide to your membership15

International Driving Permits (IDP)When you’re driving abroad, many countriesrequire an IDP with your name, photo anddriver information in ten languages. It’s validin 130 countries and can be very useful if youneed to communicate with local authorities. To apply for your IDP, visit AAA.com/IDP todownload a form and to locate your nearest AAAoffice that offers this service (not all locationsdo). Also, be sure to get the details on the HertzIDP coupon that may offer extra savings.Online Travel GuidesAAA Travel Guides offer suggested itineraries,local transportation details, event schedules,passport and visa information, and more to helpyou plan a great vacation. Visit AAA.com/TravelGuides.TripTik route planningOur online AAA TripTik Travel Planner can helpwith planning a trip around town or across thecountry. It provides high-resolution maps androute narratives that you can customize topersonalize your route.You can create your map online at AAA.com,or visit one of our full-service branches for yourcustomized, bound TripTik routings. If you prefer to have your TripTik routings,maps or other publications sent to yourhome, simply order online (AAA.com/TripTik)or call 800-222-1134. You’ll get an up-to-dateTripTik routing, an overview map and roadconstruction information. Please allow eightto ten business days for home delivery.At most AAA offices,we can takeregulation-sizedphotographs for you,while you wait, fora nominal fee.It’s a good idea toorder several sets —for an IDP or a visa application, as well asfor your passport. Check with your local full-service AAA officeTRAVELING WITH AAAU.S. Passport photosfor availability and pricing.Plus members and their children15 and under are entitled to twofree sets of official photographsper membership term.Premier members and their minorchildren are entitled to unlimitedofficial photographs at no costduring their membership term.AAA Travel MoneyTravel anywhere with security and convenience.International TravelResourcesUse a prepaid AAA MemberPay Visa card.This reloadable Visa prepaid card is notconnected to your checking or savingsaccount and offers a convenient alternativeto travelers checks and cash.International maps and guides Go to AAA.com/MemberPay to learn more.Check out AAA Travel Guides online withdestination information on select cities andcountries. Go to AAA.com/TravelGuides.16AAA Guide to your membership17

Available Exclusively at AAAExperience a unique collection of cruiseand tour itineraries designed using memberfeedback. Every vacation is highlighted withauthentic experiences and built-in valuewith AAA Vacations exclusive memberbenefits, complimentary inclusions, best priceguarantee* and 24/7 member care. For information, call 877-222-5024, go toAAA.com/AAAVacations or visit your localAAA office.24-Hour Global TravelEmergency Assistance*As a member with Premier, you’ll haveaccess to the following services whenyou’re traveling 100 driving miles ormore from your primary residence: Medical referrals Emergency medical transportationarrangements Emergency visitation arrangements Emergency message center Lost tickets and baggage Emergency airline/hotel reservations Legal referrals Money transfersConcierge Service*Premier members have access to thefollowing concierge services whentraveling 100 driving miles or morefrom your primary residence: Restaurant and spa recommendationsand services Event tickets Pre-trip assistance and tour information Flower/gift arrangements Business services Golf tee time information/reservations(subject to availability) To request any of these Premier services,call 800-222-6424.18Click here for Florida and GeorgiaClick here for Tennessee* Allianz Global Assistance is the licensed producerand administrator for this plan. Benefits providedare service benefits, not financial benefits. Anycosts associated with services are paid by themember.AAA travel discounts& perksAAA’s preferred travel partners commit to ourhigh standards of member service and providevalue-added extras, like special member pricing and member benefits – often combinablewith cruise and tour past passenger discountsand benefits. Choose from river and oceancruises, guided and independent tours, railvacations, and more. Call 800-648-8272 or go to AAA.com/Travelfor details.Disney VacationsTRAVELING WITH AAAAAA Vacations As an authorized Disney Vacation Planner, aknowledgeable AAA Travel Advisor can helpyou plan and book a magical Disney CruiseLine or Walt Disney World Resort vacation. Call 877-856-7064 or go to AAA.com/Disney for details.Hotel & Resort AccommodationsMembers can save when booking exclusiveAAA Rates at Best Western, Hyatt, Hilton,Marriott, and MGM Resorts. Call us at 800-648-8272, visit your nearestAAA full-service office or make your ownreservations online at AAA.com/Hotels.Attraction Ticket SavingsTake advantage of special AAA Member discounts at the nations’ top-ranked attractions,concert venues and sports arenas. Save ontheater, special events, movie tickets and more. Visit AAA.com/Fun for details or contactyour nearest full-service AAA office.AAA Guide to your membership19

Travel InsuranceAs a member of AAA, you receive TravelAccident Insurance coverage automaticallywhen your trip is arranged and purchasedthrough AAA Travel. The plan covers Classicmembers up to 100,000.The 100,000 Classic Benefit payable under the AAA Travel AccidentInsurance Program is increased upto 300,000 for Plus members.Car rentalsExclusive discounts andmember benefitsUp to 20% savings off base rate Young renter fee waived for AAA Membersage 20-24 Free use of a child safety seat Free additional driver 10% off a tank of gas Free unlimited mileage on most rentals For reservations, Call 800-654-3080 orgo to AAA.com/Hertz.Hertz Gold Plus Rewards Skip the line at 50 airports Ultimate choice: Pick your car from ourbest fleet ever and go! Hertz FastLane: Powered by CLEAR exit the gate in 30 seconds or less atparticipating locations only Your points, your choice for free rentals,experiences and rewards Enroll at: AAA.com/HertzGold.This program covers you for accidental loss oflife, limbs, sight, speech or hearing while traveling in a common carrier when the transportation is arranged through The Auto Club Group.Common carrier means any land, water or airconveyance operated by those whose occupation or business is the transportation of personswithout discrimination and for hire. The benefitalso applies while traveling in a common carrieror a private passenger automobile directly to orfrom a terminal, station or airport, immediatelybefore or after scheduled arrival or departure,and while traveling in a rental car whose leasehas been arranged through the local AAATravel along with any airline or common carriertransportation. For a description of coverage,terms and exclusions, view the Travel AccidentInsurance brochure: Classic Plus FLEX/PlusRV FLEX Premier FLEX/Premier RV FLEXTRAVELING WITH AAAPremier members receive up to 500,000 in coverage withTravel Accident Insurance.Travel InsuranceTravel insurance can be relatively inexpensive,especially when you consider how much youcould lose if something goes wrong before orduring your trip. Accidents, medical emergencies and cancellation all can quickly add up.Purchase your travel insurance through AAATravel when you make your deposit for a trip.Ask your AAA Travel Advisor to review yourplan options and about why it’s a good idea tosecure insurance upon deposit of your vacation. For information, call 800-222-1134, go toAAA.com/Travel or visit your local AAA office.20AAA Guide to your membership21

Insurance through AAASpecialty products andother insuranceTurn to AAA as your source for insuring theseother important needs: Boats, personal watercraft and otherqualifying vessels Motorcycles and off-road vehicles, includingATVs, dirt bikes and snowmobiles Antique autos Flood and landlord insurance For auto, home or any other

2 AAA Guide to your membership 3 Welcome to AAA Thank you for joining AAA, and welcome to the AAA family - 60 million members strong and growing. We're delighted to have you on board, and we're excited to provide you with a new AAA Member Handbook that will introduce you to all the ways your membership can serve you,