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GO BEYONDTRADITIONAL SELLINGSELL SMARTER, ACTFASTER. BE RELEVANTEVERYWHEREJennifer MouradianSolution Advisor Customer Engagement & CommerceSAP Hybris
YOUR TOOLSDON’T DOWHAT YOUNEED74%OF CRMDEPLOYMENTS FORSALES HAVE POORUSER ADOPTION.SOURCE: CHIEF SALES OFFICER INSIGHTS
THE NEW RULESSALES – BE AGILE and DATA DRIVEN“By 2017, 65% of salesorganizations will usesmart phone and tabletsto drive adoption andimprove data quality forSFA applications”Source: GartnerSmart engagements- anytime, anywhereOmnichannel SellingSales Effectiveness: Moretime to sell
SO, HOW DO YOUSELL SMARTER IN THEDIGITAL ECONOMY?
SELL SMARTER. ACT FASTER. BE RELEVANT. es force automation (SFA) solutionthat empowers sales teams to sell smarterSAP Cloud for SalesSell Anywhere,AnytimeSAP CLOUD FOR CUSTOMERTurn Insightinto ActionSell More,Admin lessREAL-TIME PREDICTIVE ANALYTICSSAP HANA CLOUD PLATFORM, INFRASTRUCTURE, INTEGRATIONKnow YourCustomer
WHAT IS: SAP HYBRIS CLOUD FOR CUSTOMERSAP HYBRISCloud for Sales End-to-End mobile solutionfrom Leadto Quote Real-time Analytics Sales collaboration Industry solutionsSAP HYBRISCloud for Service SAP HYBRIS Cloudfor Social EngagementEnd-to-End mobilesolution for field service Customer service acrossevery channel: email,web, phone, social, SMS 1:1 customer interactionthrough social channels Integrated withFacebook, Twitter,YouTube etc.SAP Hybris Cloud forService SAP HYBRIS Cloudfor Customer TRIAL via SAPSTORE Entry level Digital CloudCRM for small teams,with sales and serviceenterprise-gradecapabilities Try for 30 days andthen upgrade
SAP HYBRIS CLOUD FOR SALESSupporting the Spectrum of Industries: Manufacturing – Consumer Products – Services andMore & PersonalizationProductivityAccount & Territory ManagementSimple Marketing FlagsTagsShelf Quick CreatesField ExtensionsWorkflow Map ViewsGraphical Views Target Segments, Email Campaigns Promotion Calendar View Mass Activity & Lead Generation Account & Contact Update, Merging, Relationshipmanagement 360 Customer Intelligence, Change history Territory management & AlignmentGroupware Integration Full-Featured support for MS Outlook , GoogleGmail and Lotus Notes, Server side viapartner (e.g. Office 365)Opportunity Management & Insight Integration Pre-built integration to SAP ERP & CRM, SAP JAMPartners like InsideView, D&B 360, Xactly & moreMashups with most other appsVisit Management & Execution Collaboration & Social Feeds, Followers and @mentionsInternal, Customers, PartnersDeal Sites, Social SellingComplete Activity and Task ManagementVisit and Route Planning and Execution, Map ViewsSurvey Design and ExecutionQuote & Order Management Integrated pricing and transactional documentcreation with SAP ERP or CRM Mobile online & offline order capture CPQ through partners Signature CaptureReal-Time & Predictive Analytics Easy Lead, Opportunity, Activity Management & timelineTailored sales methodology, Guided SellingCompetitor insight, Partner ManagementNotes HistoryEmbedded & Custom Dashboards, ForecastingMash-ups with SAP BW & Business ObjectsKPIs, embedded & ad hoc reportingBroadcastingLocal & Global AdministrationMobilityPlatform Real-time, scalable, powered by SAP HANASimplified enhancement tools for power usersEasily extended for tailored UX and business processes Complete mobile apps, no extra costSupport for iPad, iPhone, Android, MS Windows, WatchResponsive UI with Off-line supportBusiness Card Scanner
SELL ANYWHERE, ANYTIMEMOBILE FIRST APPROACH Full-featured, seamlessexperience from on-line tomobile Engage in real time with yourcustomers, manage youractivities, and track yourperformance, even whenyou’re offline
TURN INSIGHT INTO ACTIONAccess to real-time customer analytics andsales data in the context of accounts andopportunities to engage and connect withcustomers in a personal, relevant way Comprehensive customizable KPI tiles,reports, and dashboards Sophisticated analytics infrastructure Simplified ad-hoc and custom reports Deliver intelligence where needed
EMAIL INTEGRATIONDESCRIPTION Groupware integration allows for the sales rep toeasily link their appointments, e-mails, and taskswith their accounts in the Cloud for Sales system,keeping the interactions with the customers up todate.KEY DIFFERENTIATORS Native support for Outlook, Lotus Notes and GmailDRIVE YOUR BUSINESS FROMYOUR EXISTING TOOLS Provide sales and service users with familiarand easy to use environment Bi-directional synchronization of: Appointments – Tasks - Contacts
EMAIL INTEGRATION - LINK CONVERSATIONS TO OPPTY
COLLABORATION AND FEEDSDESCRIPTION Native collaborate with Account team Pre-Built integration to SAP JAM Share updates to Accounts, Contacts,Opportunities etc. Collaborate and share content with externalparticipants (customers/partners)KEY DIFFERENTIATORS Collaboration throughout all SAP application in thebusiness context Leverage the collective genius Improved sales efficiency Always stay up to date Holistic collaboration approachKNOWLEDGE & OPERATIONAL BENEFITS
KNOW YOUR CUSTOMERBring back-office to the front office. Get back-office information pushed to you inreal-time so that you no longer need to huntfor pricing, quotes or other order-to-cashinformation. With native SAP ERP and SAP CRMintegration and business application mashups, you’re always effortlessly up-to-speedon your customers and accounts.
SAP HYBRIS CLOUD FOR SALESNew Innovation Every Quarter#1#2Extending the CoreDifferentiate with Experience, Insight,Integration, and Industries#3Sales MarketingAccounts /ContactsProducts /PricingSales PlanningForecastingVisit Plans mentCustomerInsightActivity PlannerTerritoryManagementCollaboration &FeedsActivities /Groupware Integrate, Partner BuildSalesIntelligenceCommissionsTravel /LearningLeapfrog with Omni-Channel Selling,Industries and Predictive sPerformance &EffectivenessNext-gen.User Exp.Offline MobileProductContent &Catalog Mgmt**Common ComponentsAnalytics &PredictiveMobilityIntegration FrameworkCustomization FrameworkKey User ExtensibilityCollaboration& WorkflowSAP HANA CLOUD PLATFORM** Integration with Hybris
SAP STRATEGY FOR SALES LEADERSELL SMARTERSELL ANYTIME,ANYWHERETURN INSIGHTINTO ACTIONMORE TIMESELLING LESS ADMINKNOW YOURCUSTOMER
Marketing Assets
New Product VideosSAP Hybris Cloud for SalesDay in theLife of SalesUpdate your Forecast on GoSalesManagersMonitor yoursales teamTransform Retail Execution
CUSTOMERS
SAP HYBRIS CLOUD FOR CUSTOMERManufacturingCPG &Life SciencesRetail &WholesaleHigh Tech &TelcoMedia, Sports,Entertainment, TravelServices &Public Sector
CUSTOMER VIDEOS
THANK YOU!Feel free to connect with me at ifermouradian/
360 Customer Intelligence, Change history Territory management & Alignment Collaboration & Social Feeds, Followers and @mentions Internal, Customers, Partners Deal Sites, Social Selling Integration Pre-built integration to SAP ERP & CRM, SAP JAM Partners like InsideView, D&B 360, Xactly & more Mashups with most other apps
