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Release NotesSAP Enhancement Package 2(Including SP11)for SAP CRM 7.0Note: You can find the release notes for later supportpackages of this release in the SAP Help Portal athttp://help.sap.com/crm702?current crm#section1

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Notices of Discontinuation . 9Mobile Sales and Service for Handheld Devices (Advance Notice of Discontinuation with SP09) .9Citrix Operation of Mobile Sales and Service for Laptop (Advance Notice of Discontinuation withSP09) .10Selling via eBay (Advance Notice of Discontinuation with SP09).11SAP for Telecommunications: Sales and Order Management for Web Channel (Advance Notice ofDiscontinuation with SP09).12SAP for Telecommunications: Sales and Order Management for Dealer Channel (Advance Noticeof Discontinuation with SP09).13Legal Changes . 14Business Function Single Euro Payments Area (SEPA). 14CRM SEPA 1: Business Function Single Euro Payments Area (SEPA) Mandates (New for SP08).14CRM SEPA 1: Integration of SEPA Mandates in Business Partner (New for SP08). 15CRM SEPA 1: SEPA Direct Debits for CRM Business Transactions (New for SP08). 16CRM SEPA 1: SEPA Direct Debits for ERP Sales Documents (New for SP08) . 18CRM SEPA 1: SEPA Mandates in the Financial Customer Care Application (New for SP08) . 20WebClient UI Framework. 21Business Function WebClient UI Framework Documentation . 21UI FRW 2 DOCU: Business Function WebClient UI Framework Documentation (New) . 21UI FRW 2 DOCU: Creation of Reference Design Objects (New) . 22UI FRW 2 DOCU: Application Enhancement Tool (Enhanced) . 23UI FRW 2 DOCU: Field Label Analysis (New) . 24Basic Functions and Performance . 25Business Function Performance and Business Transaction Item Processing . 25CRM PERFORMANCE 2: Business Function Performance and Business Transaction ItemProcessing (New) .25CRM PERFORMANCE 2: Fast Group Condition Processing (New) . 28Business Function Filter for Workflow Inbox . 29CRM WFI FILTER 1: Business Function Filter for Workflow Inbox . 29Business Function Reduction of Implementation Time . 30CRM TCI 1: Business Function Reduction of Implementation Time (New) . 30CRM TCI 1: Consistency Check for Mandatory Fields in Business Partner/Customer Data (New).31CRM TCI 1: Visual Indication of Mandatory Fields on Business Partner UIs (New) . 32Business Function Enlarged Text Area and Filters in Text Log . 33CRM TM 1: Business Function Enlarged Text Area and Filters in Text Log (New for SP02) . 33Business Function Integration of SAP Jam with SAP CRM . 35CRM SWI 1: Business Function Integration of SAP Jam with SAP CRM (New for SP03) . 35CRM SWI 1: Business Function Integration of SAP Jam with SAP CRM (Enhanced for SP04). 37CRM SWI 1: Business Function Integration of SAP Jam with SAP CRM (Enhanced for SP05). 38CRM SWI 1: Business Function Integration of SAP Jam with SAP CRM (Enhanced for SP06). 40Business Function SAP CRM BO Change Notification Using SAP NetWeaverGateway . 41CRM SWI GW: Business Function SAP CRM BO Change Notification Using SAP NetWeaverGateway (New for SP06).41Business Function Search in Business Object Attachments. 42

CRM ES BY ATTACHMENT: Business Function Search in Business Object Attachments (Newfor SP10) .42CRM ES BY ATTACHMENT: Business Function Search in Business Object Attachments(Enhanced for SP11).43Master Data . 44Business Function Knowledge Article. 44CRM KA CI 1: Business Function Knowledge Article .44Business Function Enlarged Text Area and Filters in Text Log . 46CRM TM 1: Business Function Enlarged Text Area and Filters in Text Log (New for SP02) . 46Business Function Marketing Permissions . 48CRM MKT PERMISSION: Usability Enhancement for Marketing Permissions (New for SP03) . 48Marketing . 49Business Function Campaign Wizard . 49CRM MKT CPG WIZARD: Business Function Campaign Wizard (New for SP03) . 49Sales. 50Business Function OEM-Managed Inventory with CRM Sales Orders . 50CRM SPM 2: Business Function OEM-Managed Inventory with CRM Sales Orders (New) . 50CRM SPM 2: Integration of Original Equipment Manufacturer (OEM)-Managed Inventory inSales Orders .51Business Function Deal Management . 52CRM PMM 1: Deal Management (Enhanced) .52Service. 53Business Function Advanced Returns Management . 53CRM COMPL ARM 1: Business Function Advanced Returns Management . 53Business Function Service Management 1. 55CRM SRV 1: Business Function Service Management 1 (New for SP02). 55Business Function Service Request Enhancements . 56CRM ITSM: Business Function Service Request Enhancements (New for SP06) . 56CRM ITSM: Checklist (Enhanced) .61CRM ITSM: Rule Modeler (Enhanced) . 63CRM ITSM: BAdI for Partner Determination (New) . 64CRM ITSM: Organizational Assignment in Service Requests (Enhanced) . 65Business Function Notification Framework and E-Mail . 68CRM ITSM ALERTS: Business Function Notification Framework and E-Mail (New for SP06) . 68Business Function Management of Processing Times . 69CRM ITSM PROCESS TIME MGMT: Business Function Management of Processing Times(New for SP06) .69Business Function Bulletin Board . 70CRM ITSM BULLETINS: Business Function Bulletin Board (New for SP06) . 70Business Function Service Request Fact Sheet . 71CRM ITSM FS: Business Function Service Request Fact Sheet (New for SP06) . 71Business Function Content and Text Management . 72CRM ITSM COM: Business Function Content and Text Management (New for SP06) . 72CRM ITSM COM: Visibility of Attachments (New) . 74CRM ITSM COM: Text Management Objects in Web Services (Enhanced) . 75Multichannel Integration. 76

Business Function Retail Master Data Integration . 76CRM ISR INTEG: Business Function Retail Master Data Integration (New for SP03) . 76Business Function SAP Web Channel Experience Management 3.0 for SAP CRM. 79CRM WEB CHANNEL 3: SAP Web Channel Experience Management 3.0 for SAP CRM (New).79Interaction Center . 80Business Function HCM, Shared Services Interaction Center CRM . 80CRM SSC EIC 1: HCM, Shared Services Interaction Center CRM . 80Business Function IC Inbox Extensions and Acceleration . 81CRM IC INBOX ACC: Business Function IC Inbox Extensions and Acceleration (New for SP06).81Business Function IC Inbox Extensions. 84CRM IC INBOX: Business Function IC Inbox Extensions (New for SP06) . 84CRM IC INBOX: Search (Enhanced) .85CRM IC INBOX: Result List (Enhanced) .87Analytics . 91Business Function Performance Improvement of CRM Data Extraction. 91CRM ANA NDS: Performance Improvement of CRM Data Extraction (New) . 91Business Function Segmentation of BW Data with BW Accelerator . 92CRM MKT SEG BWA: Business Function Segmentation of BW Data with BW Accelerator (New).92Business Function Interactive Reporting: Report Area for Sales Agreement. 94CRM ANA SLSAGR: Interactive Reporting: Report Area for Sales Agreement (New for SP05) . 94Business Function Interactive Reporting Based on SAP HANA VDM . 95CRM ANA VDM: Interactive Reporting Based on SAP HANA VDM (New for SP05) . 95Country-Specific Functions . 97Business Function Golden Tax China. 97CRM LOC CN 1: Golden Tax China (New for SP08). 97SAP CRM for Industries: Contract Accounts Receivable and Payable . 98Business Function FCC and Dispute Management for Contract AR/AP . 98CRM FCA 1: Business Function FCC and Dispute Management for Contract AR/AP . 98CRM FCA 1: Installment Plans in Financial Customer Care (New) . 100CRM FCA 1: Promises to Pay in Financial Customer Care (New) . 101CRM FCA 1: Displaying Bill Detail Records (New) . 102CRM FCA 1: Displaying Billing Documents (New) .103CRM FCA 1: Collective Bill Business Agreement (New).104CRM FCA 1: Fact Sheet (Enhanced) .105CRM FCA 1: BUAG in Disputes and Adjustment Requests (Enhanced) . 106CRM FCA 1: Replication of Dispute Data to ERP (Enhanced).107SAP CRM for Industries: Financial Services.108Business Function Continuous Improvements for FCC, Termination Quote, FSL,Performance (Reversible) .108CRM FS CI 1: Business Function Improvements for FCC, Termination Quotation, FSL, andPerformance (New) .108Business Function Tax Compliance .110

CA FSBP TAX C: Business Function Tax Compliance (New for SP05) . 110CA FSBP TAX C: Assignment Block Tax Compliance (New for SP05) . 112DataSources for Tax Compliance (New) .113SAP CRM for Industries: Public Sector.114Business Function Social Services, 2011 .114CRM IPS 4S 3: Business Function Social Services, 2011 .114CRM IPS 4S 3: Financial Customer Care Integration (New) . 115CRM IPS 4S 3: Overviews for Planned Payments (New) . 116CRM IPS 4S 3: Function "Net Display" in SSP and SDP (Deleted) . 117CRM IPS 4S 3: Adapter for Accounting Systems (New) . 118CRM IPS 4S 3: Item Proposal Strategy (Changed) . 119CRM IPS 4S 3: Eligibility Check (Deleted) .120CRM IPS 4S 3: Eligibility Determination (New) . 121CRM IPS 4S 3: Social Service Plan (Changed) .122CRM IPS 4S 3: Decision Flow (New) .124CRM IPS 4S 3: Successor Processing Customer Exit Enhanced (Changed for SP07) . 125CRM IPS 4S 3: New Partner Fields in IPS Customer Exits (Changed for SP07). 126SAP CRM for Industries: Telecommunications .127Business Function Integration of SAP CC and SAP CI with the Provider Order .127CRM PROVORDERINT 1: Business Function Integration of SAP CC and SAP CI with theProvider Order (New) .127CRM PROVORDERINT 1: CCM and Charge (Refill) Plan Assignment (New) . 129CRM PROVORDERINT 1: Product Replication to FI-CA (New) . 130CRM PROVORDERINT 1: Price Conditions for Distribution to SAP CC (New) . 131CRM PROVORDERINT 1: Price Version in Pricing of CC-Products (New) . 132CRM PROVORDERINT 1: Cancellation of Options (New) .133CRM PROVORDERINT 1: Creation and Identification of Corporate Accounts in InteractionCenter for Telecommunications (New).134CRM PROVORDERINT 1: Telco: IC Agent Master Role TELCO IC (New) . 135CRM PROVORDERINT 1: Business Agreement in Payment Data Views (New) . 136CRM PROVORDERINT 1: Business Agreement Details in Provider Order (New) . 137CRM PROVORDERINT 1: Payment Groups for Order Capturing (New) . 138CRM PROVORDERINT 1: Prepaid Handling in Sales and Ord. Mgmt. in IC (New) . 139CRM PROVORDERINT 1: Reversal of One-Off Charges (Enhanced). 141CRM PROVORDERINT 1: Replication of Provider Contract Data to SAP Convergent Charging(New) .142CRM PROVORDERINT 1: Billing Cycle and Determination Rules (New) . 143CRM PROVORDERINT 1: Customizing for Dispute Management (Enhanced) .144CRM PROVORDERINT 1: Replication of Dispute Data to ERP (Enhanced) . 147SAP CRM for Industries: Utilities .148Business Function Utilities Energy Retailer 2 .148CRM UT ER 2: Business Function Utilities Energy Retailer 2.148CRM UT ER 2: Enhanced Product Proposal in the Interaction Center (New). 150CRM UT ER 2: Collective Bill Business Agreement . 152CRM UT ER 2: Utilities Check Cockpit .153CRM UT ER 2: Enhanced Identification .154CRM UT ER 2: UI for Creation of Service Notifications and Orders . 155CRM UT ER 2: Process Framework Check Repository . 156