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USER INSTRUCTIONSFORCALNET Data Networks andCommunications ServicesIFB C4DNCS19MANDATORYStatewide Multiple Award ContractIssued by:State of CaliforniaCalifornia Department of TechnologyP.O. Box 1810, MS-Y14Rancho Cordova, CA 95741The information contained in the User Instructions is not intended to supersede theprovisions of the Contract. In the event of any inconsistencies or conflictsbetween the User Instructions and the Contract, the terms of the Contract shalltake precedence.
California Department of TechnologyOffice of Technology ServicesCALNET – IFB C4DNCS19User InstructionsTable of ContentsA. Scope and Overview. 4B.Contract Term(s) . 7C. Eligibility . 7D. State Agency Purchasing Authority . 8E.Ordering Guidelines . 8F.Ordering Procedures . 9G. Order Acknowledgement and Confirmation . 13H. Implementation . 13I.Invoicing and Payment . 13J.California Department of Technology Administrative Fee . 14K. Contract Management . 14L.Problem Resolution/Contractor Performance . 14M. CALNET Exemptions . 15N. CALNET - ORDERING INFORMATION . 16Airespring, Inc. . 16N. CALNET - ORDERING INFORMATION . 17Aspen Technology Group, Inc. . 17N. CALNET - ORDERING INFORMATION . 18A T and T Corp. . 18N. CALNET - ORDERING INFORMATION . 19Carousel Industries of North America, Inc. . 19N. CALNET - ORDERING INFORMATION . 20CenturyLink Communications, LLC dba CenturyLink dba LUMEN . 20N. CALNET - ORDERING INFORMATION . 21Charter Communications Operating, LLC. 21N. CALNET - ORDERING INFORMATION . 22Comcast Business Communications, LLC . 22N. CALNET - ORDERING INFORMATION . 23Crown Castle Fiber, LLC . 232
California Department of TechnologyOffice of Technology ServicesCALNET – IFB C4DNCS19User InstructionsN. CALNET - ORDERING INFORMATION . 24ENA Services, LLC . 24N. CALNET - ORDERING INFORMATION . 25Granite Telecommunications, LLC . 25N. CALNET - ORDERING INFORMATION . 26InterVision Systems, LLC . 26N. CALNET - ORDERING INFORMATION . 27Level 3 Communications, LLC dba CenturyLink dba LUMEN . 27N. CALNET - ORDERING INFORMATION . 28NTT America, Inc. . 28N. CALNET - ORDERING INFORMATION . 29NWN Corporation . 29N. CALNET - ORDERING INFORMATION . 30MCI Communications Services, LLC dba Verizon Business Services . 30N. CALNET - ORDERING INFORMATION . 31Red River Technology, LLC . 31N. CALNET - ORDERING INFORMATION . 32Wave Division Holdings, LLC . 32N. CALNET - ORDERING INFORMATION . 33Zayo Group, LLC . 333
California Department of TechnologyOffice of Technology ServicesCALNET – IFB C4DNCS19User InstructionsA. Scope and OverviewCALNET, Data Networks and Communication Services (IFB-C4DNCS19) providescustomers with a competitively bid contract used by all entities to easily ordertelecommunications services without going through a lengthy and costlyprocurement process. CALNET provides statewide telecommunications servicesfor all State Entities and local government entities (herein referred to as NonState Entities) as defined below.The following service categories and contractors are included in this award forDNCS Categories 20, 21, 22, 23, 24, 25, 27, 28, 29, and 30:Category 20 – provides solutions for Multi Protocol Label Switching (MPLS)Data Network Services.Contractors awarded Category 20: Airespring Inc. AT&T Corp. Granite Telecommunications Level 3 dba CenturyLink dba LUMEN NWN Corporation Verizon Business Services Zayo Group, LLCCategory 21 – Provides Standalone VoIP.Contractors awarded Category 21: AT&T Corp. Granite Telecommunications NWN Corporation Verizon Business ServicesCategory 22 – Provides Cloud-Hosted VoIP Services.Contractors awarded Category 22: AT&T Corp. CenturyLink Communications dba LUMEN4
California Department of TechnologyOffice of Technology Services ENA Services NTT America, Inc. NWN Corporation Red River Technology Verizon Business ServicesCALNET – IFB C4DNCS19User InstructionsCategory 23 - Metropolitan Area Network (MAN) Ethernet services andfe
Service Costs, and CALNET Business Requirements, Section G.8 Contracted Service Project Work, to determine what professional services are included in the standard service products and features. Customers must develop, review and approve a Scope of Work (SOW) prior to execution of a Form 20.
