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Cisco Unified CommunicationsWorkshop DECUS Symposium18.05.2006Dirk EberhardtInternetworking Consultantdeberhar@cisco.com1IP Communications:Flexible Infrastruktur & Applikationendeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr2
Cisco IP Telephony - InfrastructureBranchMain LocationIPCC Express/EnterpriseACD, IVRPersonal AssistantCisco UnityUM, VoiceMailSRSTWANCisco RouterCallManagerClusterACatalystSwitchCisco RouterPSTNdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.3IP Communications:Das Protokol der Zukunft –SIP (Session Initiation Protocol)deberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr4
Session Initiation Protocol (SIP)im Cisco esSCCPPhonesSoftPhonesMicrosoftMessengerCisco SIP Cisco IOSIP Phone SIP Gateway InterCluster Trunk Calls (via CSPS or directly between Clusters) Call Admission Control done via “Locations” – No RSVP support Calls via Proxy to Select SIP Endpoints and TISIP5 2005 Cisco Systems, Inc. All rights reserved.Cisco SIP Produkt Portfolio heuteCisco IOS including VoiceGateways, IP-IP Gateway,Cisco SRST,Cisco CallManager ExpressCisco IP PhonesCisco SIP Proxy ServerCisco PIX Firewall2-port FXS GatewayCisco ATA 186/188LinksysPhone AdapterCisco UnityCisco SoftswitchesBTS-10200 & PGW 2200DynamicsoftPresence, Applicationand Service EnginesCisco IP Phone MessengerCisco MeetingPlace 8100Cisco CallManagerdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr6
Das “Intelligent Information tegrierteSystemeGeschäftsLösungDie Cisco-Vision fürdie nächsten 3-5Jahre; vomVerbindungsnetz zumIntelligenten SystemIntelligent Information Network (IIN) Ziele: Beschleunigen der Innovations-Integration ins Netz Intelligenz zur Schaffung eines einheitlichen Netzesdeberhar@cisco.com7 2005 Cisco Systems, Inc. All rights reserved.IP Communications imIntelligent Information NetworkBELASTBAR HochverfügbarMultilayer SecurityVirtualisierte ServicesSkalierbardeberhar@cisco.comDURCHGÄNGIG IP CommunicationsManagementSecurityWireless 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scrADAPTIV Video IntegrationXML EndgeräteCTI IntegrationVoice Applikationen8
ValueUnified Communications imIntelligent Information NetworkVoiceVoice VoiceReady Gateway/ overNetworkSwitch reCatalyst(QoS/PoE)ISRAUTOMATIONBusiness Applikationen:Resources and Presence InformationenApplications Lotus/OutlookIntegration CRM/ERP PPLICATIONSAPBusinessService OrientedZentralisiertes CallProcessing (HostedApplication-AwareIPC)INTEGRATEDund SprachapplikationenNetwork and ServicesIntelligentSERVICESAuslagerung von Services:UnifiedInformationVoice Mail / Music on HoldNetworkVirtualized Networking ationKonvergente Infrastruktur:The IntelligentThe Intelligent Movement of Data / Voice / VideoIntegraAcross a SystemNetworksCall ofAppliVM/tion geringere Administrationskosten geringere Wartungskosten geringere VerbindungskostenProcessing kationenMoHTimedeberhar@cisco.com9 2005 Cisco Systems, Inc. All rights reserved.Beispiel: Integrated Services Router (ISR) DerWeg zum KomplettlösungsmodellMulti-ProtocolRouting, AccessControl, QoSIOS Firewall/EncryptionApplication OrientedAdvancedSecurityVoFR, VoIPWLANIP TelephonyPresentation IDdeberhar@cisco.com Cisco Systems,Systems, Inc.Inc. AllAll rightsrights reserved.reserved. 2003,2005 CiscoCopyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scrVoice Mail1010
UNIFIED COMMUNICATIONSIntelligente effektive Kommunikationdeberhar@cisco.com11 2005 Cisco Systems, Inc. All rights reserved.Die Herausforderung der KommunikationNeue Technologien sind komplex5 Voicemails!Meetings All Day“Hast Du Zeit?”Bist Duda?15 Attachments!!20 E-Mails!Information OverloadTechnologie Limits Zu viele Geräte Überall/Jederzeitdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr Getrennte Technologien Getrennter Zugang12
Komplexität reduziert die EffektivitätKommunikation via Gerätoder Applikation Resultat istVerspätung undZusagenwerden nichtgehalten Unmöglichjemandenbeim ErstenVersuch zuerreichen Täglich 36%6.4 verschied. GeräteMonatlich 22%Täglich 52%27% Reisen 1XMonat ím Durchschn.Mitarbeiterarbeiten mobil deberhar@cisco.com Es müssenverschiedeneMethodenprobiert werdenum jemandenzu erreichen Source: Sage Research13 2005 Cisco Systems, Inc. All rights reserved.Was wollen wir: Einfach kommunizieren!Kontrolle Wo ich bin Wann ich willdeberhar@cisco.comTechnische Lösung Verschmelzung der Zugänge Einfacher Zugang 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr14
Die Herausforderung:Geschäftabläufe zusammenbringenProblem miteinerBestellungVertriebsmitarbeiterbekommt direkt einenHinweis am Flughaf.Produkt Manger wirdmit in die Komm.einbezogenEinen Mitarbeiterim Order Mmgt.erreichenBestellung wird vomTeam onlinebearbeitetDirekte Verbindungzur Besprechungdes ProblemsBestellung wirdausgeführt undRückmeldung kommtBeschleunigung der Prozesse in der Business Communicationdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.15Die Lösung:Cisco Unified Communications Applications Unified Communications ClientsProduktivitätssteigerung desMitarbeiters Presence Server & MobilityApplicationsIntelligenz zur besseren Erreichbarkeit MessagingEin direkter Zugang zu allenMessaging Systemen Conferencing for CollaborationVirtuelle Meetings via Rich MediaCommunicationsdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr16
PresenceIntelligent Communicationdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.17What is Presence ? Presence is information about an entityTypically represented by status; available, notavailable, busy, at lunch, on vacation, playing Xbox,etc. This is exciting because through aggregation, filtering, and other policydecisions new enhanced services can be designedand customizeddeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr18
What is Status ?Status is a combination of Capabilities andAttributes Capabilities are what the device can do (supportsvideo, voice, text) Attributes are state of the device (busy, redirect,etc, idle time, activity time)deberhar@cisco.com19 2005 Cisco Systems, Inc. All rights reserved.Presence - Speed-Dial Buttons LED lamp and iconindicate busy/Idle/unknown state CCM groups used forrestricting access,option provisioned byCCM admin Alerting state and callpickup not available,provided infuture releasedeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scrBusy/AvailablePresence Indicator20
Presence - Call HistoryLogs and Directory Presence enabled calllogs and directoryallow users to checkline state of othersbefore placing calls CCM groups used forrestricting accessBusy/Idle/UnknownPresence Indicatordeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.21Cisco Unified Presence Server Introduction Presence Application Services (PAS) providesenterprises enhanced services based on presence. PAS defines a SIP/SIMPLE interface that could beused by a variety of compliant clients. PAS installs on MCS boxes and runs at the top ofCisco VOS/Linux leveraging key platform componentsof CCM 5.0. PAS supports a maximum of 2-node cluster forfailover.deberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr22
Cisco Unified Presence Server Capabilities Provides User-based Presence capabilitiesleveraging Dynamicsoft Presence technology Provides SIP Proxy functionality for routing of SIPmessages through the enterprise Provides Core Applications (IPPM, CTI Gateway) Provides the infrastructure for the Cisco UnifiedPersonal Communicator applicationdeberhar@cisco.com23 2005 Cisco Systems, Inc. All rights reserved.Cisco Unified Presence Server in the CiscoEnterprise SolutionContact CenterUnity33rdrd ing PlaceSIPSIP / SIMPLECSTACallManagerDesktop ClientWith Voice/Video , IMSIMPLESIMPLE/ CSTAUPSSIP Presence Server Click To Call IM / Presence Voice Video Web CollaborationSIP / SIMPLESCCP PhoneSIP PhoneCisco UnifiedPersonalCommunicatordeberhar@cisco.com Support Instant Messaging and Presence to theCisco Solution Support Unified Personal Communicator Support Presence Network Interface Supports CTD, Phone Control 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr24
Connecting Users With ApplicationsEliminating Human MiddlewareTraditionalPhoneDual ModePhoneIP Phone withBrowserMobile Phonewith BrowserMobile Datawith VoiceSoft phoneEffectively connecting devices Presence/SIPNetworkSIPCisco UnifiedPresence ServerSIMPLE to intelligent services in the network UnifiedMeetingPlaceExpressCisco UnifiedCallManagerExpressCisco UnifiedCallManager 2005 Cisco Systems, Inc. All rights reserved.25Cisco Unified Presence Server:User Definition Call Manager StatusPhone Status: advertised Status from CCM 5.0e.g., Phone busy, Phone idle, Unavailable Application StatusesIM Status: From Internal IM (as well as status from other IMClouds in the future)e.g., Available, Unavailable, Busy, Do Not Disturb, Unknown,etcDesktop Status: Keyboard, Calendar integratione.g., Busy, Free, On Vacation, Out of Office, etcdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr26
Cisco Unified Presence ServerEnterprise Desktop Interoperability Peer- Peer Relationship via Standardized ProtocolSupport SIP/SIMPLE (Presence and IM Federation)Support CSTA to CTI Gateway functionality (CTD, PhoneControl)CTI to CSTASIP / E, VIDEO, IMEnterprise Desktopdeberhar@cisco.comCISCO Enterprise Solution27 2005 Cisco Systems, Inc. All rights reserved.PAS Architecture Layered DiagramSIP Presence ApplicationsIPPMSIP/CSTAGatewaySIP Proxy/RegistrarSIP PresenceEngineSIP Presence InfrastructureEnterprise Integration Layer (EIL)DatabaseSecurityOAMServiceabilityVoice Operating System (VOS) – RedHat AS3.0DRFdeberhar@cisco.comLicensingInstall 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scrDirectorySecurity28
PAS Components SIP Proxy/Registrar (Proxy) SIP Presence Engine (PE) IP Phone Messenger (IPPM) Tomcat Web Server Admin/End User GUI Serviceabilty Sync Agent Config Agent PE Adjunct Components: TimesTen Database, OAM Agent, andProvisioning Adaptor Profile Agent Security Componentsdeberhar@cisco.com29 2005 Cisco Systems, Inc. All rights reserved.Cisco Unified Presence Server:CTI GatewayLCS 2005CTI GatewayCisco CMCisco UnifiedPresence ServerEnterprise ServiceSignalingCSTA /ECMA 323SCCP /SIPCTI (QBE)CTI Gateway Functionality:27379 CSTA Interface to Microsoft Live Communications Server 2005 CTI Interface to CallManager Linkage of Microsoft Office Communicator and CallManager endpoint for a specific user Support monitoring of CallManager endpoint activity via Microsoft Office CommunicatorSupport call establishment and call modification for CallManager endpoints via MicrosoftOffice Communicator : Make call, Answer call, Clear connection, Deflect, Hold, Retrieve, Consultation, Single step transfer,Transfer, Conference call, Alternate, Reconnect, Generate digits, Set/Get forwarding Set/Get DNDdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr30
Cisco Unified Presence Server :IP Phone MessengerWith IP Phone Messenger the User can: Manual setting of user status to: Available, Away, Do not Disturb or Logged Off Configurable contact list shows their presence status based on phone activityand PC activity if using Unified Personal Communicator ; IM history, andpersonal settings from IP phone interface ; up to 100 contacts can be configuredper user. Receive instant messages displayed on phone text display with audibleindication and flashing of phone’s message waiting indicator light Implements presence enabled contact list on the phone One button call back to IM originator View and clear previously received Instant Messages Users can call back IM senders by hitting 1 button.Will also integrate with other IM clients and presence sources beyond UPS 1.0deberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.31Cisco Unified Presence Server Summary IP Phone MessengerIntegrated IM capability within Cisco IP Phones Unified Personal Communicator Feature ServerData store, Presence aggregator, Application interface, Routingengine for Unified Personal Communicator SIMPLE Network InterfaceIETF Standard interface to pass/receive Presence information Click To Dial / Phone Monitoring interoperability withMicrosoft LCS 2005 / Office CommunicatorCSTA to CTI gateway to support functionality of MOCdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr32
Cisco Unified Presence Server:Key SIP Related RFCs and Drafts RFC 3261 – core SIP rfc RFC 2778/2779 – SIMPLE RFC 3263 – SIP Servers RFC 3856 – Presence EventPackage RFC 3265 – Subscribe / Notify RFC 3325 – Asserted Identity RFC 2782 – DNS SRV RFC 3857 – Watcher Info RFC 3858 – Watcher InfoFormat RFC 3863 – PDIF RFC 3903 – PUBLISH Method RFC 3428 – MESSAGE Method RFC 3680 –Registration EventPackagedraft-ietf-simple-event-list, draft-ietf-simple-rpid, draft-ietf-simpleprescaps, draft-levy-sip-diversion, draft-dcsgroup-sip-privacydeberhar@cisco.com33 2005 Cisco Systems, Inc. All rights reserved.New Unified Communications Desktop ClientPowerful productivity tools in a single, easy-to-use desktop software applicationUnified PresenceServerCallManager 5.0IP Communications SystemPresence State, ServicesUnity Connection 1.1MeetingPlace ExpressIntelligent Voice MessagingWeb Conferencingdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr34
Cisco Unified Communication ClientsUnified PersonalCommunicatorIP Communicator VT AdvantageIP CommunicatorTelephony focuseddeberhar@cisco.comRich Media/ Unified Interface35 2005 Cisco Systems, Inc. All rights reserved.The Console Create Groups of Contacts Integrated Corporate and LocalDirectory SearchLDAP v3Microsoft Outlook 2003DEMOApple Address Book Click to Call Sort, View Play Voice MessagesCisco Unity Connection 1.1 Set & View Preferred Method ofContact Communication Logs ofIncoming and Outgoing Calls Windows and Macintosh clientdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr36
Unified Communications mit MicrosoftE-mail“50% of largeenterprises havedeployed wireless email devices ”1Web Conferencing“Web conferencingwill grow by 175%by 2008”2Enterprise InstantMessaging“Instantmessaging willsurpass e-mail by2008”3Convergence1PewResearch Center,deberhar@cisco.com2FrostVoice, Video,Data, andApplicationConvergence3& Sullivan, 2005RadicatiCisco Systems, Inc. All rights reserved.MeetingPlaceUnified PersonalCommunicator37Office Communicator with Cisco Office Communicator working through Live Communications Server andintegrated with Cisco EPAS to enable enterprise-class audio and videocommunications Audio is on Cisco IP Phone or Office Communicator Video can be done one of three ways: (1) built into OfficeCommunicator, (2) via Cisco VT Advantage or (3) via Cisco 7985 IPPhonesdeberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr38
Q&A?deberhar@cisco.com 2005 Cisco Systems, Inc. All rights reserved.3940Copyright 2005, Cisco Systems, Inc. All rights reserved. Printed in USA.Presentation ID.scr
Session Initiation Protocol (SIP) im Cisco Umfeld Microsoft Messenger Cisco SIP IP Phone VMail Apps SCCP Phones SoftPhones Conf Xcode Conf Xcode InterCluster Trunk Calls . Cisco CallManager Express Cisco Softswitches BTS-10200 & PGW 2200 Cisco Unity Cisco CallManager Cisco SIP Proxy Server
