WIXLIB

HorizonA cloud-based phone systemfor your business

Improve productivityHorizon has many business features with an emphasis oncontrol and administration through the web that takes theEasily controlburden away from your IT team. The system can quicklybe configured according to your organisation’s changingrequirements, while your employees can manage calls easilyyour fixed and mobile telephonyand effectively. With only a minimal capital outlay, a reliableand proven service and a jargon-free approach to telephonyand communications, Horizon is suitable for any size ofbusiness looking to improve its productivity and image.Horizon is a hosted businesstelephone service that resides inthe cloud rather than your office.It provides an extensive rangeof fixed and mobile telephonycapabilities accessed throughan easy-to-use web portal.The service allows you, theadministrator, to easily manageyour environment whilst enablingyour employees to maximisetheir productivity.Features you can easily controlHorizon puts you in complete control of your phone systemand comes with an extensive range of call handling andmanagement features, all operated through an easy-to-useweb interface.One number anywhereHorizon integrates your fixed and mobile capabilities so thatyou never miss a call. Callers need only dial one number toreach your desk phone and mobile phone simultaneously;ongoing calls can be moved seamlessly from one device toanother without hanging up and a single voicemail box can beaccessed from any device.Enables flexible workingHorizon helps businesses become more efficient by enablingflexible work environments through hot-desking, homeworking and extending the service to mobile devices.Number choiceYou have total flexibility with the numbers you want to use. Youcan keep your existing numbers or get new numbers. Extendyour business reach and use any local area number no matterwhere you are located. Have a London number in Leeds!A business continuity solutionUnexpected events such as snow, floods, strikes or utilityroadworks won’t disrupt your business. Because Horizon sitsin the cloud, the service provides business continuity featuresthat allow your organisation to carry on making and takingcalls, whatever the circumstances.Upgrade to Horizon CollaborateEasily include all the business benefits of a UnifiedCommunications and Collaboration solution supplied as aservice, fully integrated with Horizon telephony.On demand service with no hidden costsAs Horizon is hosted on your behalf, you only pay for what youneed on a simple per-seat basis. As you’re not buying a PBX,there’s no major hardware investment and no financing coststo consider.Lower call costsHorizon offers all the cost benefits of IP telephony includingfree site-to-site calls and cheaper call rates. If you useHorizon together with our mobile services you benefit fromfree calls between your fixed and mobile devices.Simple to use, powerful featuresRange of optionsMake your workplace more productive Smarter workingYour choice of deviceHorizon IntegratorIntegrator CRMCall QueuingReceptionist ConsoleCall CentreCollaborateManagement ReportingReliableProven system in operation with many UK companies we’re the UK leaders in hosted telephony (Cavell)

Simple to usePowerful featuresEasy to use interfaceAdministrator InterfaceMake yourworkplace moreproductiveHorizon provides high standardsof phone interoperability with itsuseful desktop and mobile clientsplus a choice of premium headsetsand handsets from a range ofmanufacturers.Horizon provides a broad range of call handling featuresthat are accessed via the web. The dashboard gives youconvenient access to information such as your call history,voicemail and recorded calls. Personalised settings are quickand easy to set, ensuring your calls are handled effectively.Horizon provides IT managers with a powerfuladministrative management capability while givingemployees freedom to control calls quickly andeffectively. Set up is quick and easy and you can chooseto pass down control to the user or you can retain controlof the individual user features.Call RecordingAuto AttendantRecord inbound, outbound or internal calls for compliance,customer service or audit purposes. This optional featureallows secure online playback and retrieval of call details.Set Horizon to record some calls, all calls or record calls ondemand. Pause and resume a recording using thein-call menu option on the Horizon desktop app and certainhandsets from the Horizon range of devices.You can use Auto Attendant to provide callers with callrouting options for different areas of the business or createannouncements to inform callers of details such as openinghours and website address when the office is closed.An easy-to-use web interface providesfeature control and valuable userinformation. With our experienced inhouse software development team, wecan provide a positive user experiencefor both service and performancemonitoring.The Gamma network is reliable andsecure. We lead on quality of service,scale and reliability, and we can easilyand quickly transfer your existingphone numbers onto the Horizonplatform.Sitting at the heart of Horizon isthe world’s leading call controllerplatform from Cisco BroadSoft,supporting millions of businessusers and providing the widest set offeatures while focusing on deliveringthe best user experience in unifiedcommunications.

Smarter workingImprove collaboration, agility, security,image and efficiencyA choice of devicesFrom entry level to premiumHorizon can be used with a range of devices. We offer hand-sets from a choice of manufacturers from entry level for low tomoderate call volumes up to premium business media phonesTeam workingN-Way Call Convenient collaboration with colleaguesImproving company imageHunt Groups Distribute and allocate calls across your teamCall Waiting So you’re ready to take your next callMusic on Hold Get your messages heardSites, Groups and Departments Common or customisablesettingsAuto Attendant Provide callers with menu options for callroutingCall Transfer to any internal or external numberCall Park Hold a call and pick it up on another phoneDiversion Inhibitor Avoid your calls being passed onEnhance your brand Upload your logo and specific advertsInstant Group Call enables efficient collaborationCLI Flexibility Present any number you have permission to callon behalf ofMobile and flexible workingWorking efficientlyCall Pick Up Answer a group member’s phoneHome Worker Take your profiles and settings to your homeVisual voicemail Play a message from your desktop ormobile, save it and ultimately delete it via the Horizon app.Horizon can mail you a copy of a recording or forward it toyour entire teamOne Number Anywhere and Sequential Ringing Never missa callCall Notify by Email Keep track of important callsHot-Desking Use your number on any enabled phone in yourcompanyRemote Office Use your number and profile on any phone,anywhereLast Number Redial for convenient repeat diallingClick to Dial Easy calling through the user interface or clientAccount Codes Assign calls to cost centresPresence or Pre-set Availability Profiles to manage incomingcallsAnonymous or Selective Call Rejection No more unwantedcallsAutomatic Callback so that you can stay productiveBusy Lamp Keys Call your colleagues when they are freeDo Not Disturb Show you are unavailableCompany Directory available from the handsetSpeed dials Up to 100 for your favourite numbersCall Recording for audit trails, compliance or trainingSecurity and fraud preventionCall History View calls made, received and missedCall Barring Bar unapproved call typesAuthorisation Codes Control access to phonesdelivering best-in-class desktop productivity for corprate ex-ecutivesand managers. We also have an easy-to-use desktop softclient andmobile app.

Soft ClientConnectIf you don’t currently have Gamma Mobiles and are still incontract with another provider, don’t worry. You can stillbring the power of Horizon to your Windows or Mac desktop,laptop, Android or iOS device.Drive mobility in your business Horizon on your mobileConnect offers your business the power of both your deskphone and your mobile device, integrating Horizon with ourGamma mobile service. This optional service allows you toaccess a range of features anytime, anywhere, regardless ofdevice. In streamlining your business communications, you’reable to provide your staff with the flexibility to work whereverthey are and ultimately improve overall business productivityand customer service delivery.If your business relies on a mobile workforce, you’ll findConnect a great asset. It’s easy to use, can be adoptedincrementally and at your own pace. With a simple price peruser, you’ll also benefit from having just one provider andonly paying for what you need.By combining the flexibility of a mobile device with allthe business-class features of Horizon, Connect makesyour team more productive, your customer service moreresponsive and your costs more controllable.The MyConnect companion app provides an enrichedexperience. A truly converged fixed and mobile feature set Utilise Horizon system features on your mobile Use the native dialer to make calls One number across all devices Present your landline number from your mobile Record all business calls, even when mobile One voicemail system for all your calls - pick upand respond to messages from any location Call reporting for all calls made, received or missedacross all devices Single web portal – to manage both Horizon andmobile deviceThe Horizon Desktop Client option lets you connect youroffice phone to your preferred business device, such as alaptop or PC. It works seamlessly with the Horizon serviceand mobile client to ensure that you can control your useraccount and handle calls efficiently, wherever you are. TheDesktop Client provides a new way to interact with Horizonand, using existing devices, you can reduce the cost of entryto a hosted solution, as well as minimising telephony costsincurred whilst on the move or in different locations.The Android and iOS Apps enable users to make and receivecalls on a mobile device, as well as providing access to keysettings for their service. It provides all the same functionalityas the desktop client above, with the exception of Click toDial and Group Chat. This is an ideal bolt-on for users whooften work remotely or who are regularly on the move andneed access to Wi-Fi. Reduce the cost of entry to an IP hosted service byusing the desktop client as a softphone and simplyadding a headset Reduce telephony costs when on the move or intemporary access points such as hotels and customerpremises Connect customers who use other messaging servicesto your company so you can quickly communicate withthem and build a new route for direct customer support Directly control your user account to implement CallForwarding, Do Not Disturb or other call featuresConnectyour office phone to your preferred business device