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Bilingual Web Conferencingwith Multi-Party VideoCindy King, Interim CIO, Co-PI RERC-TAEarl Parks, Director Academic TechnologyGALLAUDET UNIVERSITYJune 21, 2010International Symposium:Technology and Deaf EducationNational Technical Institute for the Deaf (NTID)Rochester, 1A201006-21Bilingual Web ConferencingGallaudet Technology and Library Services1

Credits The contents of this presentation were developed, in part,with funding from the National Institute on Disability andRehabilitation Research, U.S. Department of Education, grantnumber H133E090001 (RERC on Telecommunications Access).However, those contents do not necessarily represent thepolicy of the Department of Education, and you should notassume endorsement by the Federal Government. Special Thanks to Michelle Swaney and Cecil Bradley,University of Tennessee-Knoxville (UTK) Center on Deafnessand PepNet South for assistance with some reviews. Linked content was developed by the designated authors.201006-21Bilingual Web ConferencingGallaudet Technology and Library Services2

Outline Context/Need for Bilingual Web ConferencingGallaudet’s Video Tool KitTool Review MethodsUse Cases and Accessibility Features8 Commercially-Available Enterprise ToolsA. Custom Video ApplicationsB. Standard Video Applications Personal Tools, Multi-Point: VRS, H.232 Research, Considerations, and Choices201006-21Bilingual Web ConferencingGallaudet Technology and Library Services3

Industry Statistics audio and web conferencing: 1.5 billion business in 2009 Web-based video conferencing:fastest-growing sub-category,growing 180-fold from 2009-2014 global internet video traffic will surpass globalpeer-to-peer traffic by the end of 2010 Smart phones with dual cameras available now;Skype/others: phone video chat softwareAMI Research201006-21CED Magazine-CiscoBilingual Web ConferencingGallaudet Technology and Library Services4

Competing Video Formats Flash (Adobe) H.264, H.264 SVC(MPEG-LA, royalties expected to begin 2015) WebM (Google Open Source, based on On2 l5Accessibility Legislation H.R. 3101: The Twenty-first Century Communications andVideo Accessibility Act of 2009 S.3304: Equal Access to 21st Century Communications Act201006-21Bilingual Web ConferencingGallaudet Technology and Library Services5

Gallaudet Mission and Vision A bilingual learning environment, featuring AmericanSign Language and English, that provides full accessfor all students to learning and communication, witha commitment to excellence in learning and studentservice Creation of a virtual campus that expands Gallaudet'sreach to a broader audience of visual learners Research that improves the lives of all deaf and hardof hearing people worldwidehttp://planning.gallaudet.eduSelected Concepts Relevant to Web Conferencing201006-21Bilingual Web ConferencingGallaudet Technology and Library Services6

Gallaudet Strategic Plan A.2.3 Create infrastructure for a virtualcampus to attract tomorrow’s visual learnersand serve as a platform for greatly expandedofferings in online and hybrid education B.1.2 Create one-stop shopping for studentsupport services, with a renewed focus onexcellent customer service and online serviceoptions wherever possiblehttp://planning.gallaudet.eduSelected Concepts Relevant to Web Conferencing201006-21Bilingual Web ConferencingGallaudet Technology and Library Services7

Access Services Challenges:Interpreting, Captioning Not all web conference tools support videowindow for interpreters Web conferences that rely on VOIP (InternetAudio) may not provide telephone line where VRSoperator can call in and be reimbursed for call Not all web conf tools support captioning(CART, speech recognition, C-Print, TypeWell) Some tools permit any participant to caption,some require captioning services201006-21Bilingual Web ConferencingGallaudet Technology and Library Services8

Accessibility “On the Side” Typical webinar has no accessibility services Options for Deaf and Hard of Hearing People– Make request to the webinar presenter thatinterpreting and/or captioning be provided– Use VRS, if the webinar offers a phone number fora VRS operator to call (Video Phone “on the side”)– Use local or remote interpreters(Live Interpreter or Video Phone on side of computer)– Use local or remote captioning(caption program on side of web conf tool)201006-21Bilingual Web ConferencingGallaudet Technology and Library Services9

External Caption ApplicationsProvides access if using non-accessible productExample: http://www.youtube.com/watch?v 5uppoXIu4jcWGBH NCAM Captioning of Presidential VideoCannot be recorded as part of web conferencerecordingCan cause screen arrangement issues andsometimes are not viewable during AppShareVendors may not implement built-in captioningif they think external options are sufficient201006-21Bilingual Web ConferencingGallaudet Technology and Library Services10

Gallaudet’s Video Tool Kit Asynchronous (On Demand)––––Echo360 Classroom Capture,myThread.gallaudet.eduGallaudet Digital Library eo Synchronous (Real-Time, Live)––––201006-21WebcastsVideo Phones, VRS, VRITraditional IP Video ConferencingWeb Conferencing Tools – Depts, EnterpriseBilingual Web ConferencingGallaudet Technology and Library Services11

Tool Review Methods Campus Committee– Vendor Demos, Testing Comprehensive Search for ew Discussions with Other Institutions and Vendors Review of Other Accessibility Evaluations– http://tinyurl.com/UI-WebConfAccessibility– http://itc.utk.edu/syncollab/– 21Bilingual Web ConferencingGallaudet Technology and Library Services12

Gallaudet Web Conf Review Cmte Earl Parks, Academic Technology (Chair)– Paula Tucker, Communication Studies, TAP (Tech Asst)– Jim Dellon, CIO Office (Tech Asst)– Mark Amissah, Career Center– Kent Babson, eLearning, Academic Technology– Lloyd Ballinger, NetOps, Information Technology Services– Cherisse Gardner, CPSO – College Professional Studies and Outreach– Richard Jeffries, Clerc Center, PK-12 Training– Mary Lightfoot, Interpretation, GURIEC – Regional Interp Ed Consortium– Jill Nauman, Clerc Center, PK-12 eLearning– Sharon Matthews, Mathematics and Computer Science– Laura Snyder-Gardner, General Studies– Norman Williams, Communication Studies, TAP, VL2201006-21Bilingual Web ConferencingGallaudet Technology and Library Services13

Use Cases and Criteria eMeetings– Video Window for Each Participant, High-QualityVideo, Need for Free Flow of Conversation Virtual Classrooms– 1 Video Windows and Turn-Taking Controls,Captioning Services, Teaching Tools WebinarsMulti-point video is possible in many tools for virtualclassrooms and webinars, but quality is not sufficient forfree flow signing, due to Internet delays and limitations ofthe web conferencing tools.– 1 Video Windows, Captioning Services, Chat,Infrastructure to Support Large Audiences201006-21Bilingual Web ConferencingGallaudet Technology and Library Services14

Accessibility Features Video Accessibility– Ease of Use, Video Viewable During AppShare,Layouts, Controls, WebCam/Other Video Quality Text Accessibility– Captioning, Real-Time Text Audio Accessibility– Clarity, Quality Controls, Full Duplex, Who’s Talking Non-Visual, Low Vision, Mobility Accessibility– Alt-Text, Screen Readers, Keyboard Shortcuts201006-21Bilingual Web ConferencingGallaudet Technology and Library Services15

Enterprise Tools Designed for Enterprise-Wide UseUsually Selected by CommitteeUnlimited Use Licensing Typically ExpensiveMust be Integrated with LMS for Ease of Useand Independent Use by Faculty-Students(Gallaudet – Blackboard) If selected tool is inaccessible, end usertypically can’t select another enterprise toolSee Screen Shots at End of Presentation201006-21Bilingual Web ConferencingGallaudet Technology and Library Services16

Enterprise Tools - eMeetingsReal-Time Custom Video Applications Elluminate VCS, Nefsis, VidyoUse variations of H.264 video standardto achieve higher-quality videoHardware-based video compression and mixingScalable Video Code (H.264 SVC) [Vidyo only]Demo: http://tinyurl.com/RadVision-SVCInteroperability with H.323 Video Conf Systems(LiveSize, Polycom, Tandberg, Video Phones)No Text or Audio Accessibility FeaturesNo Accessibility Features for Users with No/Low Vision201006-21Bilingual Web ConferencingGallaudet Technology and Library Services17

Real-Time Custom Video ApplicationsMulti-Point Video (MPV) quality,bandwidth controls/monitorsVidyo: Host mustDuring AppShare, video is viewable havedual displaysVideo auto-displayed upon entering roomPresence engines – Who is Online201006-21Bilingual Web ConferencingGallaudet Technology and Library Services18

Elluminate VCSExtensive set of collaboration toolsMPVMac client available June 2010VideoCompatible LMS-integrated tool, LDAP QualityMac client has no collaboration tools or text chatCannot provide web link for accessRequires acct in presence engine to participate,License seat used when idle in presence engineNo recordings, No Follow Host Layout in 1:1 Meetings201006-21Bilingual Web ConferencingGallaudet Technology and Library Services19

Nefsis (formerly ePop, WiredRed)Extensive set of collaboration toolsCan provide web link for accessExcellent quality - media file playbackMPVVideoQualityMac client not available until December 2010Audio quality often insufficient (use Skype)No LMS or Active Directory integrationBy default, recordings do not include video201006-21Must recordactual desktopBilingual Web ConferencingGallaudet Technology and Library Services20

VidyoMac client availableCan provide web link for accessScalable video – room, exec desktopMPVVideoQualityLimited set of data collaboration toolsStringent end-user hardware requirementsNo LMS integration; Active Directory not syncedNo Recordings201006-21Bilingual Web ConferencingGallaudet Technology and Library Services21

Enterprise Tools – Virtual ClassroomReal-Time Standard Video Applications Adobe Connect, Elluminate Live, iLinc, Saba, WebEx– No Multi-Party Video: GoToMeeting, Wimba;No Captioning Tools, No LMS Integration: GoToMeeting– Other Options: Access Grid, Appia, Dim Dim, Evo, IBM Lotus Same Time,Mediasite, Mega Meetings, Microsoft Live, Omnovia, VIA3– Web Conferencing Tools Designed for Accessibility: IDEAL Conference,Talking Communities, Serok Accessible Event, U of Wash ClassInFocusUse standard video formats: software-based videoSee Screencompression without scalable video code (SVC)Shots at End ofPresentationDesigned for Instructional UsesText and Audio Accessibility Features Typically AvailableNot interoperable with H.323 Video Conferencing Systems201006-21Bilingual Web ConferencingGallaudet Technology and Library Services22

Ease of Use, Captions, entraYesWebExYesLMS Integration in CloudNoYesYesYesNoCampus IntegratedAuthentication in CloudNoNo (Yes viaBlackboard)NoNoNoCaption ModuleAdd-OnBuilt-InNoneBuilt-InBuilt-InPlays video on web pages atfull speedVia WebLinksYesYesVia InsertLinkYesPlays local media file in synchfor all participantsLow FPS,only viaAppShareYes, viaMediaLibraryLow FPS,only viaAppShareYes, viaAgendaLow FPS,only viaAppShareFeatureMAC/PC CompatibleLow FPS Jerky video, displaying low frames per second,201006-21Bilingual Web ConferencingGallaudet Technology and Library Services23

Web and Local Video Test Can websites withsign video bedisplayedwith video atfull speed? Can localmedia file bedisplayed lingual Web ConferencingGallaudet Technology and Library Services24