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ata1
FTCtakesinreportsfrom dditiontotakingconsumerreportsdirectlyfrom OMMISSION·ftc.gov/data2
sestated,numbersarebasedonreportsbothfrom sumersindicatedtheylostbetween 1and edvaluesof 0to ntributereportsfrom rom previousyearsmaydifferfrom a.FEDERALTRADECOMMISSION·ftc.gov/data3
er3.2millionreports,anincreasefrom osebehindwith647,472reportsfrom cam ollarloss,totalingnearly ywaslost.In2019,peoplereportedlosingmorethan 1.9billiontofraud–anincreaseof orallfraudreportsin2019is kScams( 1,500)-MortgageForeclosureReliefandDebtManagement( 1,290)-BusinessandJobOpportunities( that5%reportedanaggregatelossof 493million,anda daggregatelossof vedmorethan271,000reportsfrom ,includingover35,000imposterscamsthatcostthem over ategoryofreportsfrom .gov/data4
reports singmoneytofraudreportedaloss 320medianloss 1,60033%Butwhenpeopleaged70 ianlosswasmuchhigher.Age7079ImposterScams 800 448Age20-2970-7980 EY 667millionreportedlostCreditcard 813new accountfraud29%TaxFraud 700medianlossFEDERALTRADECOMMISSION·ftc.gov/data
07M0.91M0.91M0.71M0.55M0.33M2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 6
sRank eries124,8413.90%9AutoRelated115,1093.60%10 InternetServices78,8482.46%11 HealthCare59,3601.85%12 CreditCards54,1501.69%13 TelevisionandElectronicMedia36,7551.15%14 Travel,VacationsandTimesharePlans34,6951.08%15 97%16 BusinessandJobOpportunities28,6290.89%17 HomeRepair,ImprovementandProducts23,9630.75%18 Education20,4850.64%19 AdvancePaymentsforCreditServices17,4080.54%20 InvestmentRelated16,7080.52%21 ComputerEquipmentandSoftware12,9010.40%22 33%23 MagazinesandBooks7,1910.22%24 OfficeSuppliesandServices5,4060.17%25 Grants5,2870.17%26 TaxPreparers4,0960.13%27 CharitableSolicitations3,3890.11%28 InternetAuction1,7950.06%29 0eSee.FEDERALTRADECOMMISSION·ftc.gov/data7
2,243(27.9%)Top10FraudCategoriesRank Category#ofReports%Reporting Total LossLossMedian Loss1ImposterScams647,47213% 667M 7002TelephoneandMobileServices186,0228% 30M 2003OnlineShoppingandNegativeReviews173,31068% 136M 1104Prizes,SweepstakesandLotteries124,8418% 121M lans70,85235% 56M 14834,69548% 105M inessandJobOpportunities31,14627,56926%39% 34M 85M 1,500 1,0009HealthCare20,59252% 8M 13710AdvancePaymentsforCreditServices17,40867% 23M sRank Category1 FEDERALTRADECOMMISSION·ftc.gov/data8
MMISSION·ftc.gov/data9
mountLost1,697,934388,588 (23%)NumberofFraudReports#ofReportswith Loss 1,901,064,357 320Total LossMedian LossReportedFraudLossesin 1- 10,000 RangeAmountLost#ofReports 1- 1,000283,419 1,001- 2,00036,202 2,001- 3,00016,161 3,001- 4,0008,590 4,001- 5,0006,779 5,001- 6,0003,834 6,001- 7,0002,852 7,001- 8,0002,625 8,001- 9,0001,820 9,001- 10,0002,872Morethan 10,00023,434ReportedFraudLossesin 1- 1,000RangeAmountLost 1- 100107,438 101- 20051,454 201- 30031,280 301- 400 401- 500 501- 60021,63620,16413,280 601- 7009,782 701- 8009,572 801- 900 901 consumersindicatedtheylotbetween 1and 999,999.TrsFEDERALTRADECOMMISSION·ftc.gov/data10
aymentMethod1,697,934250,678 od73,542WireTransfer53,763CreditCards 135M38,401Gift\ReloadCards 103M35,436BankAccountDebit 89M25,055Internet\Mobile 84M12,411Cash\CashAdvanceCheck 439M 120M7,246 72M868MoneyOrder 3, 23MTelephoneBill 956 2M#ofReportsTotal enFEDERALTRADECOMMISSION·ftc.gov/data11
ontactMethod1,697,9341,117,452 d#ofReportsTotal LostMedian Lost821,862 493M 1,000Website\Others99,215 325M 242Email92,323 226M 400ConsumerInitiatedContact50,805 87M 200Mail31,928 51M 1,000Other21,319 136M 1,081PhoneFEDERALTRADECOMMISSION·ftc.gov/data12
ndLossesbyAge19andUnder23,862(3%) 14M110,411(13%)2029137,780(16%)3039 168M125,849(15%)4049 178M141,525(16%)5059 186M169,282(20%)6069 223M103,595(12%)707980andOver 124M 150M45,995(5%) 72MTotal byAge40%PercentageReportingaFraud Loss 1,600Median Lost33%26%23%19% 80015% 60013% 500 448 37911% 410 /data13
63 88%31,0224%8,508 56%AutoLoan\Lease38,561 105%Business\PersonalLoan43,919 116%FederalStudentLoan14,633 188%NonFederalStudentLoan11,025 74%RealEstateLoan7,706 49%LandlineTelephone–ExistingAccounts1,737 20%10,854 40%5,630 13%44,208 32%1,449 9%Utilities–NewAccounts29,591 34%DebitCards,ElectronicFundsTransfer,orACH23,226 0%ExistingAccounts12,5204%NewAccounts27,129 7 11%12,89620%6,710 19%757 8%10,356 10%EvadingtheLaw4,886 10%Insurance5,306 44%MedicalServices27,742 101%OnlineShoppingorPaymentAccount10,694 4%166,875 90%2,183 ION·ftc.gov/data14
MISSION·ftc.gov/data15
9 30-39 40-49 50-59Under80andOverBankFraud1,752 10,523 12,952 10,7906,9853,0001,107CreditCardFraud1,680 43,440 74,572 55,672 34,394 897 BenefitsFraud1,0543,3623,9483,3582,8601,803957920 20,217 33,868 23,156 11,3204,4751,1622722,348 34,303 56,068 39,086 21,613 ityTheftPhoneorUtilitiesFraud4,710997 18,594 25,755 15,9299,26560-69 TRADECOMMISSION·ftc.gov/data16
fReports#ofFraud %ReportingReports FraudLossTotalFraud MedianFraudLossLoss12,0314,22918% 7M 6002,7451,10825% 2M 50012,7638,15211% 7M 6166,3553,02116% 4M 63579,35235,74014% 45M 807Ofthe123,102totalreportsfrom nformation.ReportsbyBranchBranch#ofReports#ofFraud %ReportingReports FraudLossTotalFraud MedianFraudLossLossU.S.AirForce16,4249,92715% 13M 700U.S.Army40,60423,93715% 29M 800U.S.CoastGuard1,70498913% 1M 700U.S.Marines8,9184,68216% 6M 79943,77511,30513% 12M 800#ofFraud %Reporting TotalFraudReports talreportsfrom rts45,02212,75020% 13M 5619,3863,41717% 10M 599Ofthe123,102totalreportsfrom trank.FEDERALTRADECOMMISSION·ftc.gov/data17
erTop10FraudCategoriesRank editServices%#ofReportingReports 12%72%20%20%23%41%36%67%33%Total Median LossLoss 27.4M 1.3M 1.8M 7.8M 1.3M 1.9M 5.2M 0.6M 4.9M 0.7M 1,000 300 138 2,550 299 2,125 4,500 1,400 3,959 9,312(16%)#ofReportswith LossOtherCategoriesRank Category1 lServices 92MTotal Loss6,734 894Median a18
NewAccounts8,256 dsTransfer,orACH2,08822%NewAccounts2,062 counts2,3821%Utilities–NewAccounts1,467 1%LandlineTelephone–NewAccounts586 Telephone–ExistingAccounts14612%98 2%Business\PersonalLoan1,423 22%AutoLoan\Lease1,161 39%NonFederalStudentLoan384 FederalStudentLoan310 ssued\Forged632 9%Driver'sLicenseIssued\Forged3514%63 40%5,364 lMedia8451%MedicalServices634 OMMISSION·ftc.gov/data19
raudandOtherReports 020Mabox OpenStreetMa Mappbox OSM 2Mapbox pOSMRank 43,62029,986171,24274,5756,06411,948Rank ·ftc.gov/data20
dentityTheftReports 020Mabox OpenStreetMa Mappbox OSM 2Ma
Book) has aggregated information about what consumers told us last year on the full range of fraud, identity theft and other consumer protection topics. This year, Consumer Sentinel data is also available online in an interactive format, with updates provided quarterly. The Sentinel Data Book is based on unverified reports filed by consumers.
