Financial Information System For California

Transcription

COMPLIANCE REVIEW REPORTFINANCIAL INFORMATION SYSTEM FORCALIFORNIACompliance Review UnitState Personnel BoardDecember 28, 2020

TABLE OF CONTENTSIntroduction . 1Executive Summary . 2Background . 3Scope and Methodology. 4Findings and Recommendations . 6Examinations . 6Permanent Withhold Actions . 7Appointments . 9Equal Employment Opportunity . 12Personal Services Contracts . 13Mandated Training . 14Compensation and Pay. 17Leave . 21Policy and Processes. 28Departmental Response. 32SPB Reply . 32

INTRODUCTIONEstablished by the California Constitution, the State Personnel Board (the SPB or Board)is charged with enforcing and administering the civil service statutes, prescribingprobationary periods and classifications, adopting regulations, and reviewing disciplinaryactions and merit-related appeals. The SPB oversees the merit-based recruitment andselection process for the hiring of over 200,000 state employees. These employeesprovide critical services to the people of California, including but not limited to, protectinglife and property, managing emergency operations, providing education, promoting thepublic health, and preserving the environment. The SPB provides direction todepartments through the Board’s decisions, rules, policies, and consultation.Pursuant to Government Code section 18661, the SPB’s Compliance Review Unit (CRU)conducts compliance reviews of appointing authorities’ personnel practices in five areas:examinations, appointments, equal employment opportunity (EEO), personal servicescontracts (PSC’s), and mandated training, to ensure compliance with civil service lawsand Board regulations. The purpose of these reviews is to ensure state agencies are incompliance with merit related laws, rules, and policies and to identify and share bestpractices identified during the reviews.Pursuant to Government Code section 18502, subdivision (c), the SPB and the CaliforniaDepartment of Human Resources (CalHR) may “delegate, share, or transfer betweenthem responsibilities for programs within their respective jurisdictions pursuant to anagreement.” SPB and CalHR, by mutual agreement, expanded the scope of programareas to be audited to include more operational practices that have been delegated todepartments and for which CalHR provides policy direction. Many of these delegatedpractices are cost drivers to the state and were not being monitored on a statewide basis.As such, SPB also conducts compliance reviews of appointing authorities’ personnelpractices to ensure that state departments are appropriately managing the following nonmerit-related personnel functions: compensation and pay, leave, and policy andprocesses. These reviews will help to avoid and prevent potential costly litigation relatedto improper personnel practices, and deter waste, fraud, and abuse.The SPB conducts these reviews on a three-year cycle.The CRU may also conduct special investigations in response to a specific request orwhen the SPB obtains information suggesting a potential merit-related violation.1SPB Compliance ReviewFinancial information System for California

It should be noted that this report only contains findings from this hiring authority’scompliance review. Other issues found in SPB appeals and special investigations as wellas audit and review findings by other agencies such as the CalHR and the California StateAuditor are reported elsewhere.EXECUTIVE SUMMARYThe CRU conducted a routine compliance review of the Financial Information System forCalifornia (FI Cal) personnel practices in the areas of examinations, appointments, EEO,PSC’s, mandated training, compensation and pay, leave, and policy and processes. Thefollowing table summarizes the compliance review findings.AreaExaminationsFindingExamination Complied with Civil Service Laws and BoardRulesEqual EmploymentOpportunityPermanent Withhold Actions Complied with Civil ServiceLaws and Board RulesProbationary Evaluations Were Not Provided for AllAppointments Reviewed and Those That Were ProvidedWere Untimely1Equal Employment Opportunity Program Complied WithAll Civil Service Laws and Board RulesPersonal ServicesContractsPersonal Services Contracts Complied with ProceduralRequirementsMandated TrainingEthics Training Was Not Provided for All FilersMandated TrainingSexual Harassment Prevention Training Was NotProvided for All Supervisors2Compensation and PaySalary Determinations Complied with Civil Service Laws,Board Rules, and CalHR Policies and GuidelinesExaminationsAppointmentsCompensation and PayCompensation and PayAlternate Range Movements Complied with Civil ServiceLaws, Board Rules, and/or CalHR Policies and GuidelinesHiring Above Minimum Request Complied with CivilService Laws, Board Rules, and/or CalHR Policies andGuidelines1Repeat finding. The June 29, 2018, report identified missing probation reports in seven of six appointmentfiles reviewed.2Repeat finding. The June 29, 2018, report identified that sexual harassment prevention training was notprovided to 17 new supervisors within 6 months; and 2 existing supervisors every 2 years.2SPB Compliance ReviewFinancial information System for California

AreaCompensation and PayLeaveLeaveFindingPay Differential Authorizations Complied with CivilService Laws, Board Rules, and CalHR Policies andGuidelinesPositive Paid Employees’ Tracked Hours Complied withCivil Service Laws, Board Rules, and/or CalHR Policiesand GuidelinesDepartment Did Not Retain Employee Time andAttendance Records3LeaveIncorrectly Posted Leave Usage and/or Leave Credit4LeaveLeave Reduction Plans Complied with Civil Service Laws,Board Rules, and CalHR Policies and GuidelinesPolicyPolicyPolicyNepotism Policy Complied with Civil Service Laws, BoardRules, and/or CalHR Policies and GuidelinesWorkers’ Compensation Process Complied with CivilService Laws, Board Rules, and/or CalHR Policies andGuidelinesPerformance Appraisals Were Not Provided to AllEmployees5A color-coded system is used to identify the severity of the violations as follows: Red Very SeriousOrange SeriousYellow TechnicalGreen In ComplianceBACKGROUNDThe FI Cal is California’s statewide accounting, budget, cash management andprocurement information technology (IT) system. The State Controller, State Treasurer,and the directors of the Departments of Finance and General Services signed aMemorandum of Understanding (MOU) in 2007 to formalize the cooperative partnershipto support the development of the FI Cal system. In July 2016, the FI Cal was formally3Repeat finding. June 29, 2018, the FI Cal’s report identified missing timesheets to 8 of 163 during January2017 pay period; and 10 of 164 during February 2017 pay period.4Repeat finding. June 29, 2018, the FI Cal’s report identified 2 of 42 timesheets that were not correctlyentered into Leave Accounting System (LAS) during January 2017 pay period.5Repeat finding. June 29, 2018, the FI Cal’s report identified missing performance appraisals for seven ofthe seven employees reviewed.3SPB Compliance ReviewFinancial information System for California

recognized as a new department that implements, maintains, and operates the FI Calsystem.SCOPE AND METHODOLOGYThe scope of the compliance review was limited to reviewing the FI Cal’s examinations,appointments, EEO program, PSC’s, mandated training, compensation and pay, leave,and policy and processes6. The primary objective of the review was to determine if theFI Cal’s personnel practices, policies, and procedures complied with state civil servicelaws and Board regulations, Bargaining Unit Agreements, CalHR policies and guidelines,CalHR Delegation Agreements, and to recommend corrective action where deficiencieswere identified.A cross-section of the FI Cal’s examinations were selected for review to ensure thatsamples of various examination types, classifications, and levels were reviewed. TheCRU examined the documentation that the FI Cal provided, which included examinationplans, examination bulletins, job analyses, and scoring results. The CRU also reviewedthe FI Cal’s permanent withhold actions documentation, including WithholdDetermination Worksheets, State applications (STD 678), class specifications, andwithhold letters.A cross-section of the FI Cal’s appointments were selected for review to ensure thatsamples of various appointment types, classifications, and levels were reviewed. TheCRU examined the documentation that the FI Cal provided, which included Notice ofPersonnel Action (NOPA) forms, Request for Personnel Actions (RPA’s), vacancypostings, certification lists, transfer movement worksheets, employment history records,correspondence, and probation reports.The FI Cal did not conduct any unlawful appointment investigations or make anyadditional appointments during the compliance review period.The FI Cal’s appointments were also selected for review to ensure the FI Cal appliedsalary regulations accurately and correctly processed employees’ compensation and pay.The CRU examined the documentation that the FI Cal provided, which includedemployees’ employment and pay history and any other relevant documentation such ascertifications, degrees, and/or the appointee’s application. Additionally, the CRU reviewedspecific documentation for the following personnel functions related to compensation and6Timeframes of the compliance review varied depending on the area of review. Please refer to each sectionfor specific compliance review timeframes.4SPB Compliance ReviewFinancial information System for California

pay: hiring above minimum (HAM) requests, monthly pay differentials, and alternaterange movements.During the compliance review period, the FI Cal did not issue or authorize red circle raterequests, arduous pay, bilingual pay, or out-of-class assignments.The review of the FI Cal’s EEO program included examining written EEO policies andprocedures; the EEO Officer’s role, duties, and reporting relationship; the internaldiscrimination complaint process; the reasonable accommodation program; thediscrimination complaint process; and the Disability Advisory Committee (DAC).The FI Cal’s PSC’s were also reviewed.7 It was beyond the scope of the compliancereview to make conclusions as to whether the FI Cal’s justifications for the contracts werelegally sufficient. The review was limited to whether the FI Cal’s practices, policies, andprocedures relative to PSC’s complied with procedural requirements.The FI Cal’s mandated training program was reviewed to ensure all employees requiredto file statements of economic interest were provided ethics training, and that allsupervisors, managers, and CEAs were provided sexual harassment prevention trainingwithin statutory timelines.The CRU also identified the FI Cal’s employees whose current annual leave, or vacationleave credits, exceeded established limits. The CRU reviewed a cross-section of theseidentified employees to ensure that employees who have significant “over-the-cap” leavebalances have a leave reduction plan in place. Additionally, the CRU asked the FI Cal toprovide a copy of their leave reduction policy.The CRU reviewed the FI Cal’s Leave Activity and Correction Certification forms to verifythat the FI Cal created a monthly internal audit process to verify all leave input into anyleave accounting system was keyed accurately and timely. The CRU selected a smallcross-section of the FI Cal’s units in order to ensure they maintained accurate and timelyleave accounting records. Further, the CRU reviewed a selection of FI Cal positive paidemployees whose hours are tracked during the compliance review period in order toensure that they adhered to procedural requirements.7If an employee organization requests the SPB to review any personal services contract during the SPBcompliance review period or prior to the completion of the final compliance review report, the SPB will notaudit the contract. Instead, the SPB will review the contract pursuant to its statutory and regulatory process.In this instance, none of the reviewed PSC’s were challenged.5SPB Compliance ReviewFinancial information System for California

During the compliance review period, the FI Cal did not have any employees with nonqualifying pay periods and did not authorize Administrative Time Off (ATO).Moreover, the CRU reviewed the FI Cal’s policies and processes concerning nepotism,workers’ compensation, and performance appraisals. The review was limited to whetherthe FI Cal’s policies and processes adhered to procedural requirements.On December 8, 2020, an exit conference was held with the FI Cal to explain and discussthe CRU’s initial findings and recommendations. The CRU received and carefullyreviewed the FI Cal’s written response on December 11, 2020, which is attached to thisfinal compliance review report.FINDINGS AND RECOMMENDATIONSExaminationsExaminations to establish an eligible list must be competitive and of such character asfairly to test and determine the qualifications, fitness, and ability of competitors to performthe duties of the class of position for which he or she seeks appointment. (Gov. Code, §18930.) Examinations may be assembled or unassembled, written or oral, or in the formof a demonstration of skills, or any combination of those tests. (Ibid.) The Boardestablishes minimum qualifications for determining the fitness and qualifications ofemployees for each class of position and for applicants for examinations. (Gov. Code, §18931, subd. (a).) Within a reasonable time before the scheduled date for theexamination, the designated appointing power shall announce or advertise theexamination for the establishment of eligible lists. (Gov. Code, § 18933, subd. (a).) Theadvertisement shall contain such information as the date and place of the examinationand the nature of the minimum qualifications. (Ibid.) Every applicant for examination shallfile an application with the department or a designated appointing power as directed bythe examination announcement. (Gov. Code, § 18934, subd. (a)(1).) The final earnedrating of each person competing in any examination is to be determined by the weightedaverage of the earned ratings on all phases of the examination. (Gov. Code, § 18936.)Each competitor shall be notified in writing of the results of the examination when theemployment list resulting from the examination is established. (Gov. Code, § 18938.5.)During the period under review, August 1, 2019, through April 30, 2020, the FI Calconducted one examination. The CRU reviewed the one examination, which is listedbelow:6SPB Compliance ReviewFinancial information System for California

ClassificationExam TypeExam ComponentFinal FileDateNo. ofAppsCEAStatement ofQualifications83/13/2017Deputy Director ofBusiness Operation &Solutions, CareerExecutive Assignment(CEA) AFINDING NO. 1 – Examination Complied with Civil Service Laws and BoardRulesThe CRU reviewed one open examination which the FI Cal administered in order tocreate eligible lists from which to make appointments. The FI Cal published anddistributed the examination bulletin containing the required information for theexamination. Applications received by the FI Cal were accepted prior to the final filingdate. Applicants were notified about the next phase of the examination process. After allphases of the examination process were completed, the score of each competitor wascomputed, and a list of eligible candidates was established. The examination results listedthe names of all successful competitors arranged in order of the score received by rank.The CRU found no deficiencies in the examination that the FI Cal conducted during thecompliance review period.Permanent Withhold ActionsDepartments are granted statutory authority to permit withhold of eligibles from lists basedon specified criteria. (Gov. Code, § 18935.) Permanent appointments and promotionswithin the state civil service system shall be merit-based, ascertained by a competitiveexamination process. (Cal. Const., art. VII, § 1, subd. (b).) If a candidate for appointmentis found not to satisfy the minimum qualifications, the appointing power shall providewritten notice to the candidate, specifying which qualification(s) are not satisfied and thereason(s) why. The candidate shall have an opportunity to establish that s/he meets thequalifications. (Cal. Code Regs., tit. 2, § 249.4, subd. (b).) If the candidate fails torespond, or fails to establish that s/he meets the minimum qualification(s), the candidate’sname shall be removed from the eligibility list. (Cal. Code Regs., tit. 2, § 249.4, subd.(b)(1), (2)), (HR Manual, section 1105.) The appointing authority shall promptly notify thecandidate in writing, and shall notify the candidate of his or her appeal rights. (Ibid.) A8In a Statement of Qualifications examination, applicants submit a written summary of their qualificationsand experience related to a published list of desired qualifications. Raters, typically subject matter experts,evaluate the responses according to a predetermined rating scale designed to assess their ability to performin a job classification, assign scores and rank the competitors in a list.7SPB Compliance ReviewFinancial information System for California

permanent withhold does not necessarily permanently restrict a candidate from retakingthe examination for the same classification in the future; however, the appointing authoritymay place a withhold on the candidate’s subsequent eligibility record if the candidate stilldoes not meet the minimum qualifications or continues to be unsuitable. (HR Manual,Section 1105). State agency human resources offices are required to maintain specificwithhold documentation for a period of five years. (Ibid.)During the period under review, August 1, 2019, through April 30, 2020, the FI Calconducted eight permanent withhold actions. The CRU reviewed all eight of thesepermanent withhold actions, which are listed below:Exam nologyAssociateInformationTechnologySpecialist IInformationTechnologySpecialist IInformationTechnologySpecialist IInformationTechnologySpecialist IInformationTechnologySpecialist IInformationTechnologySpecialist I8Exam IDDate ListEligibilityBeganDate 0/16/207PB3510/22/1910/22/20Reason CandidatePlaced on WithholdSPB Compliance ReviewFinancial information System for CaliforniaFailed to MeetMinimumQualificationsFailed to MeetMinimumQualificationsFailed to MeetMinimumQualificationsFailed to MeetMinimumQualificationsFailed to MeetMinimumQualificationsFailed to MeetMinimumQualificationsFailed to MeetMinimumQualificationsFailed to MeetMinimumQualifications

FINDING NO. 2 – Permanent Withhold Actions Complied with Civil Service Lawsand Board RulesThe CRU found no deficiencies in the permanent withhold actions undertaken by thedepartment during the compliance review period.AppointmentsIn all cases not excepted or exempted by Article VII of the California Constitution, theappointing power must fill positions by appointment, including cases of transfers,reinstatements, promotions, and demotions in strict accordance with the Civil Service Actand Board rules. (Gov. Code, § 19050.) The hiring process for eligible candidates chosenfor job interviews shall be competitive and be designed and administered to hirecandidates who will be successful. (Cal. Code Regs., tit. 2, § 250, subd. (b).) Interviewsshall be conducted using job-related criteria. (Ibid.) Persons selected for appointmentshall satisfy the minimum qualifications of the classification to which he or she isappointed or have previously passed probation and achieved permanent status in thatsame classification. (Cal. Code Regs., tit. 2, § 250, subd. (d).) While persons selectedfor appointment may meet some or most of the preferred or desirable qualifications, theyare not required to meet all the preferred or desirable qualifications. (Ibid.) This sectiondoes not apply to intra-agency job reassignments. (Cal. Code Regs., tit. 2, § 250, subd.(e).)During the period under review, August 1, 2019, through April 30, 2020, the FI Cal made31 appointments. The CRU reviewed 12 of those appointments, which are listed below:ClassificationAccounting Administrator I(Specialist)Associate GovernmentalProgram AnalystInformation TechnologyAssociateInformation TechnologyManager IIInformation TechnologySpecialist IInformation TechnologySupervisor IOffice Technician (Typing)9AppointmentTypeTenureTime BaseNo. ofAppts.Certification ListPermanentFull Time1Certification ListPermanentFull Time1Certification ListPermanentFull Time1Certification ListPermanentFull Time1Certification ListPermanentFull Time3Certification ListPermanentFull Time1Certification ListPermanentFull Time1SPB Compliance ReviewFinancial information System for California

ClassificationAssociate AccountingAnalystInformation TechnologySpecialist IAccounting Administrator I(Specialist)AppointmentTypeTenureTime BaseNo. ofAppts.TransferPermanentFull Time1TransferPermanentFull Time1Training &DevelopmentPermanentFull Time1FINDING NO. 3 – Probationary Evaluations Were Not Provided for allAppointments Reviewed and Those That Were Provided WereUntimelySummary:The FI Cal did not provide 1 probationary report of performance for12 of the 31 appointments reviewed by the CRU. In addition, theFI Cal did not provide five probationary reports of performance in atimely manner, as reflected in the tables below. This is the secondconsecutive time this has been a finding for the FI Cal.ClassificationAccountingAdministrator I(Specialist)ClassificationAssociateGovernmental ProgramAnalystInformationTechnology AssociateOffice Technician(Typing)10AppointmentTypeNumber ofAppointmentsTotal Number of MissingProbation ReportsCertificationList11AppointmentTypeNumber ofAppointmentsTotal Number of LateProbation tificationListSPB Compliance ReviewFinancial information System for California

Criteria:The service of a probationary period is required when an employeeenters or is promoted in the state civil service by permanentappointment from an employment list; upon reinstatement after abreak in continuity of service resulting from a permanent separation;or after any other type of appointment situation not specificallyexcepted from the probationary period. (Gov. Code, § 19171.) Duringthe probationary period, the appointing power shall evaluate the workand efficiency of a probationer in the manner and at such periods asthe department rules may require. (Gov. Code, § 19172.) A report ofthe probationer’s performance shall be made to the employee atsufficiently frequent intervals to keep the employee adequatelyinformed of progress on the job. (Cal. Code Regs., tit. 2, § 599.795.)A written appraisal of performance shall be made to the Departmentwithin 10 days after the end of each one-third portion of theprobationary period. (Ibid.) The Board’s record retention rules requirethat appointing powers retain all probationary reports for five yearsfrom the date the record is created. (Cal. Code Regs., tit. 2, § 26,subd. (a)(3).)Severity:Serious. The probationary period is the final step in the selectionprocess to ensure that the individual selected can successfullyperform the full scope of their job duties. Failing to use theprobationary period to assist an employee in improving his or herperformance or terminating the appointment upon determination thatthe appointment is not a good job/person match is unfair to theemployee and serves to erode the quality of state government.Cause:The FI Cal states that, although they have established a process toremind supervisors and managers to complete their employees’probation evaluations, some probationary evaluations were notcompleted by the respective supervisor or manager.Corrective Action: Within 90 days of the date of this report, the FI Cal must submit to theSPB a written corrective action response which addresses thecorrections the department will implement to demonstrate conformitywith the probationary requirements of Government Code section19172 and California Code of Regulations, title 2, section 599.795.Copies of relevant documentation demonstrating that the correctiveaction has been implemented must be included with the correctiveaction response.11SPB Compliance ReviewFinancial information System for California

Equal Employment OpportunityEach state agency is responsible for an effective EEO program. (Gov. Code, § 19790.)The appointing power for each state agency has the major responsibility for monitoringthe effectiveness of its EEO program. (Gov. Code, § 19794.) To that end, the appointingpower must issue a policy statement committed to EEO; issue procedures for filing,processing, and resolving discrimination complaints; and cooperate with the CalHR, inaccordance with Civil Code section 1798.24, subdivisions (o) and (p), by providing accessto all required files, documents and data necessary to carry out these mandates. (Ibid.)In addition, the appointing power must appoint, at the managerial level, an EEO Officer,who shall report directly to, and be under the supervision of, the director of the departmentto develop, implement, coordinate, and monitor the department’s EEO program. (Gov.Code, § 19795, subd. (a).)Pursuant to Government Code section 19795, subdivision (a), in a state agency with lessthan 500 employees, like FI Cal the EEO Officer may be the Personnel Officer.Each state agency must establish a separate committee of employees who are individualswith a disability, or who have an interest in disability issues, to advise the head of theagency on issues of concern to employees with disabilities. (Gov. Code, § 19795, subd.(b)(1).) The department must invite all employees to serve on the committee and takeappropriate steps to ensure that the final committee is comprised of members who havedisabilities or who have an interest in disability issues. (Gov. Code, § 19795, subd. (b)(2).)FINDING NO. 4 – Equal Employment Opportunity Program Complied with AllCivil Service Laws and Board RulesAfter reviewing the policies, procedures, and programs necessary for compliance with theEEO program’s role and responsibilities according to statutory and regulatory guidelines,the CRU determined that the FI Cal’s EEO program provided employees with informationand guidance on the EEO process including instructions on how to file discriminationclaims. Furthermore, the EEO program outlines the roles and responsibilities of the EEOOfficer, as well as supervisors and managers. The EEO Officer, who is at a manageriallevel, reports directly to the Executive Director of the FI Cal. The FI Cal also providedevidence of its efforts to promote EEO in its hiring and employment practices and toincrease its hiring of persons with a disability.12SPB Compliance ReviewFinancial information System for California

Personal Services ContractsA PSC includes any contract, requisition, or purchase order under which labor or personalservices is a significant, separately identifiable element, and the business or personperforming the services is an independent contractor that does not have status as anemployee of the state. (Cal. Code Regs., tit. 2, § 547.59.) The California Constitution hasan implied civil service mandate limiting the state’s authority to contract with privateentities to perform services the state has historically or customarily performed.Government Code section 19130, subdivision (a), however, codifies exceptions to thecivil service mandate where PSC’s achieve cost savings for the state. PSC’s that are ofa type enumerated in subdivision (b) of Government Code section 19130 are alsopermissible. Subdivision (b) contracts include, but are not limited to, private contracts fora new state function, services that are not available within state service, services that areincidental to a contract for the purchase or lease of real or personal property, and servicesthat are of an urgent, temporary, or occasional nature.For cost-savings PSC’s, a state agency is required to notify SPB of its intent to executesuch a contract. (Gov. Code, § 19131.) For subdivision (b) contracts, the SPB reviewsthe adequacy of the proposed or executed contract at the request of a

public health, and preserving the environment. The SPB provides direction to departments through the Board's decisions, rules, policies, and consultation. Pursuant to Government Code section 18661, the SPB's Compliance Review Unit (CRU) conducts compliance reviews of appointing authorities' personnel practices in five areas: