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FAQMutualDropshippingFrequentlyAsked QuestionMarch 2021
FAQMutual DropshippingQDo you Have Minimum order quantity MOQHow many days it takes to source a productWhat is the cost to work with youWhat is the payment method you acceptPaypal PaymentCustomer to pay the comission and limited payemts onlyDo I have to pay in advanceWhat shipping line do you useWhat are the shipping times per country ?AWe have a minimum of 10 orders per day, perproduct. If you do not have the daily volume yet,but are confident about your product we can alsowork with you if you initially commit financially to150 USD worth of orders to get started.The time it takes to prepare a quote dependshighly on the product itself. We typically respondwithin 48 hours days, but sometimes it may takelonger, and we may reach out for additionalquestions.The reason we take longer than other suppliers isthat for every product we call the factory (ratherthan just source on Alibaba) to ensure we startwith a good relationship and ensure best quality ofproducts sourced.We quote you on the total order cost, including theproduct cost and shipping cost for each country.There are an additional fees on top of thesecosts. Is our handling fee which is one USD pershipmentPayoneer, bank transfers "transferwise" whichalso we have a very good benefits and bounce byusing these two payment method we also weaccept paypal but there will be no any incentive orbenefits on that.We ask for you to pay for have stock 3-5 daysworth of orders upfront Once you send us theconfirmation screenshot of the payment we willstart ordering stock for you. However, we cannotstart fulfillment until the payment arrives at ouraccount (usually 2-4 days, depending on thecountry)This is NOT a deposit - once we start fulfilling wewill continue to calculate as your balance drawsdown in a shared google sheet. Once your balancegets too low or negative our team will let you know.As long as you make another transfer (and provideus the screenshot) within one business day we willcontinue to stock inventory and fulfill it for you.We use a variety of special lines that hand off toindividual last mile services in each destinationcountry. While we have some preferred partners,we are always testing out new lines to maximizeour shipping efficiency for each country andclient's needs. Ex: Yun express – yanwenexpress 4px etc.The following are expected shipping times (Pleasenote we are experiencing delays due to COVID):Express Services (real days, except for Sundays)
United States Express 7 to 10 United Kingdom Express 6 to 10 France Express 5 to 8 Germany Express 5 to 8 Italy Express 5 to 8 Spain Express 5 to 8Please note that during extremely busyseasons or during extraordinary events youmay expect some limited delays.During the Coronavirus pandemic we areexperiencing delays of up to 3-10 days onregular services depending on the countryWhen we have stock of your product we processall orders within 24 to 48 hours during businessdays (Monday to Saturday).What is your processing time?What are your working hours?Do you hold inventory for your clients?Do your shipments have tracking?Can customers return to you?Are you cheaper than AliExpress / otheragents?When we first work with a product it may takebetween 1 to 4 business days to stock your firstbatch. Once you have consistent volume we willcontinue to order batches of inventory aheadwithout you having to worry about it. However,please keep us in the loop with your marketingactivities so we know when to scale up or scaledown our ordering.We fulfill orders from Monday to Saturday excepton national Chinese holidays when couriers donot operate.We typically respond to all client communicationsMonday to Saturday and urgent issues onSundays. However, please allow us for up to 24hours to respond to questions.Yes. In fact that is how we achieve faster efficiencythan other agents - we purchase inventory in bulkgiven your current and projected daily orders sowe can fulfill as fast as possible as your orderscome inYes, we only use shipping services that provideaccurate tracking details, one shipment scannedon our warehouse it will be update automatically atyour platformWhile it is possible, they would have to return toour China based warehouse which is typicallyextremely expensive and may take a very longtime. We suggest that you have customers returnto your own address or tell them to keep theproduct.Maybe, For the product price we could get the bestprice and cheaper than AliExpress and otheragents but if you add the fast shipping fee which isnot provided by AliExpress and our handling feeour price will be more higher We operate a highend service and have very high operational costs
associated with our process and we charge a(reasonable) premium for our services.If you are looking for the cheapest prices possible,then we are not a good fit. However, if you arelooking for the best partner to help your businessscale massively and care about quality, efficiency,and transparent communications, then we are theperfect fit.Do you provide invoices?Do you offer a private labeling?What countries do you support?Yes, we can provide invoices on past paymentsand / or order costs according to your localaccounting needs.However, please note that we do NOT provideinvoices prior to your payment. It makes thefulfillment much less efficient and slows everythingdown.Yes, we offer a whole range of private labelingsupport, including branded inserts, brandedstickers, customized instruction booklets, custompackaging, and more. Pricing, lead time, and MOQdepends on exactly what you wish to do, but weconsistently negotiate some of the best prices andproduction schedules for our clients.Our preferred shipping partners support thefollowing countries: United States United Kingdom France Germany Italy Spain Netherlands Belgium Luxembourg Ireland Bulgaria Croatia Czechia Estonia Finland Hungary Latvia Lithuania Matla Poland Portugal Romania Slovakia
Slovenia Sweden Austria Denmark Australia CanadaNew ZealandOther countries we may also support using variousother shipping methods depending on individualneeds.As well we have special linefor GCC countries KSA-UAEQatar-Bahrain-Kuwait-OmanAsia Line Philippine-MalaysiaThailandFor every client we create dedicated skype orWhatsApp groups: What is your communications process?Do you integrate with Shopify? And otherplatformsCan you recommend best-selling products forme?Where are you located?An account management groupwith native English speakerswhere you can discuss morecomplex matters, strategy, newproducts, A shipping / fulfillmentorder related issues directly withour fulfillment team on the groundYes, we will integrate with your Shopify,WooCommerce store through an app so we canautomatically see your orders coming in andupdate tracking numbers for you without youhaving to do anything.No. We only work with high volume clients that weindividual source and purchase products for. Toprotect their privacy we have a very strict policy ofnot recommending products.Our primary fulfillment center is based in Yiwu,China with a secondary fulfillment center inShenzhen, China
Mutual Dropshipping FAQ Q A We have a minimum of Do you Have Minimum order quantity MOQ 10 orders per day, per product. If you do not have the daily volume yet, but are confident about your product we can also work with you if you initially commit financially to 150 USD worth of orders t
