INTELLIGENT FULFILLMENT Warehouse Management

Transcription

INTELLIGENT FULFILLMENT WarehouseManagementDrive distribution center and fulfillmentagility and efficiency for maximumreturn on investment.Eric NeffOpen Sky kygroup.com

Part of JDA’s Intelligent FulfillmentTM solution, JDA Warehouse Management is a comprehensive, real-timewarehouse and distribution center management systemthat skillfully handles real-world disruptions to helpdrive improved performance and competitive edge. JDAWarehouse Management helps manufacturers, retailers,distributors and third-party logistics providers thrive inan ever-changing and hyper-connected omni-channelworld by providing the power to quickly adapt tochange and optimize and execute the tasks to get theright inventory, at the right location, at the right time.Users are empowered with more flexibility, real-timeresponsiveness and the ability to easily managecomplex warehouse operations.JDA Warehouse Managementcustomers have achievedsubstantial ROI: Fulfillment cost reductionsof 10-50% Inventory storage and handlingcost reductions of 10-35% Throughput increases of 10-40% Inventory visibility andaccuracy of nearly 100% Inventory reductions of 5-25% Credit reductions of 75-95% Dock-to-stock time reductionsof 25-50% Receiving dwell-time reductionsof 25-50%

How does JDA Warehouse Managementenable customers to achieve the best results?Industry leadershipJDA has been enabling companies to optimize theirdistribution networks for more than 35 years. Weprovide the most comprehensive task optimizationtechnology to ensure every aspect of inventorymovement and labor productivity are realized. Ourvision and capabilities integrate and synchronizeoperations from the retail store shelf back throughthe extended supply network.JDA’s Warehouse Management technology andservices provide a comprehensive, mobile-readysolution for distribution and inventory managementcovering: Labor management Yard management Inbound operations Inventory management Work order processing Outbound operations Third Party Logistics operationsOptimizing supply chain ROIBy optimizing every move in the distribution center(DC), operations run more smoothly, accurately andefficiently. Nothing is left to chance or to the whimsof individual workers. Workflow and throughputoperate as a well-oiled machine. This maximizesthe value of the DC and produces the greatestreturn on your supply chain investment.The user experience: revisionedIn keeping with JDA’s customer-centered vision, theJDA Warehouse Management user experience is anongoing strategy for solving key industry problemsand interacting with technology in a new way, byfocusing on user empowerment and efficiency. Itprovides a “control tower” for each role, allowingusers to handle the most pressing issues in real timewhile keeping an eye on their day-to-day business— resulting in maximum user productivity.Role-based mobility: extendinguser advantageThoughtfully created and prioritized based onextensive customer feedback, JDA WarehouseManagement extends the solution’s use throughmobile roles. Now users can flexibly respond tobusiness demands both in and outside the facilitywithout being locked down to a workstation orRF device.Complex operations supportedmore easily with smart configurationExperience faster time to value with quickerimplementations, increased agility, simplifiedprocess changes and better onboarding. Userfriendly, prescriptive workflows allow users tomanage complexity without losing any richness,making them more self-sufficient. Your company’sspecific business needs are met without thecustomizations that make upgrades painfuland costly.The flexibility to bolsteromni-channel fulfillment strategiesAs an integral part of our Intelligent Fulfillmentsolution, JDA Warehouse Management is focusedon meeting the demands of omni-channel fulfillment.The solution thoroughly handles fast-paced processingof small, direct-to-consumer orders. It also providesenhanced support for more flexible store distributioncapabilities.We integrate distributed order management andwarehouse management systems to enable the rapidresponse from distribution centers and hubs necessaryfor you to offer customer in-store fulfillment services,such as Click & Collect, manage returns and shipvia parcel.

Labor managementLabor represents 50-75 percent of non-inventorycosts in most distribution centers, so optimizingeach and every task is critical to achieving agile,efficient and lean operations. This requiresconsistency and control over what tasks areassigned and how they are carried out.JDA is a long-time leader in labor and workforcemanagement, transforming your workplace into aself-accountable, performance-focused culture. Thistransformation is accomplished through a proven,step-by-step methodology that incorporates culturealtering change management and strategic projectmanagement programs.The transformed businessis enabled by technology for:Workforce planning and schedulingTo ensure just the right number of workers withthe right skills are available exactly when neededto fulfill order demand.Schedule optimizationThe ability to quickly assign and reassign workersto priority work areas and functions based on orderflows, deadlines, skills and cost considerations.Task optimizationMaking sure all tasks are assigned and executedin the proper sequence while balancing workflowsand order priorities to maximize efficiency andquality of service.Compliance and measurementMeasuring performance and ensuring compliancewith regulations and work rules is central toworkforce management. This includes trackingindirect time, attendance, quality and safety,as well as calculating incentive rewards.Visibility and analyticsReal-time visibility into performance across theenterprise enables immediate reaction to events,analysis of trends, and the ability to quickly discoverthe root cause of problems.Only JDA has this broad spectrum of workforcemanagement capabilities and services to optimizeevery move within the DC and across the enterprise.

Optimized operationsOnce you have visibility into inbound shipments,there are many tasks that should be optimized tostreamline inbound operations. JDA’s WarehouseManagement solution provides optimizationcapabilities.Appointment schedulingInteractive, user-friendly graphical dockcalendar for: Inbound and outbound appointment scheduling Standing appointment management Exception management Receiving documentation, including globaltrade management Integration of dock scheduling with JDATransportation Management SystemYard and dock managementCheck-in to check-out management of yardequipment, inventory movements, dock doorsand personnel, including: Gate check-in and check-out Yard and dock location assignments Inventory and handling unit System-directed movements via wireless devices Supplier and carrier compliance Optimal door selection ASN, PO and pack list management Yard auditsCross-dockingHot receipt functionality to prioritize inboundinventory with outbound orders, reducing handling,storage and costs while improving service: Real-time demand assessment and prioritization Opportunistic and planned to provide flexibilityon how inventory is routed from inbound throughto outbound Integration of dock scheduling with JDATransportation Management System“In just five months, operator productivity hasgrown by 25 percent while increased employeemotivation has reduced staff turnover. In addition,new starters are trained faster and with bestpractice operating methods that enable themto be productive from day one.”Diane SmithSupply Chain ManagerThe Works

Receiving and putawayOptimized receipt and stowage, including:Inbound servicesSystem-directed work assignments for: Receipt check-in by paper or RF device Supplier/carrier compliance statistical sampling Detailed SKU attribute capture and verification QA workflow control Cart/container optimization System-directed putaway based on cube, weight,dimensions, nesting and stacking, commonality,location availability, zoning and product demand Operator-managed overrides and exceptions Optimized task interleavingReverse logistics/returns processingJDA provides returns management for omni-channelorders to ensure that proper identification anddisposition of inventory is possible to getmerchandise back into the supply chain and availablefor order management quickly. We provide systemdirected work assignments for:Retail store - flow through processingInbound processing for retail distribution, including: Evaluation and breakdown Store-ready distributions Clean/rework/repackage Put-to-store Putaway or return to vendor Merge-in-transit Dispose or destroy Disassembly/de-kitting E-commerce returns

Inventory managementEffective inventory management requires visibilityand control from suppliers’ production all the waythrough to the end user. JDA provides this real-timevisibility and control to optimize the tracking,movement, handling, storage, and if necessary,recall of all types of raw materials, work-in-processand finished goods inventory. Key functions include:Supplier collaborationVisibility into supplier production, packaging,QA processing and shipments, with exceptionmanagement.Asset managementJDA provides the ability to define and track assets,such as returnable containers, carts and pallets forthe purpose of handling and visibility. These assetscan be within a facility, across a campus or aroundthe globe.SlottingImproves productivity by synchronizing productplacement to order demand. Key features include: Balances pick velocity with travel distances,ergonomics and equipment constraints for optimalworkload efficiency and safety Integrates with replenishment activities todynamically re-slot, minimizing disruption and costReplenishmentSupports multiple strategies to tailor replenishmentto product, location, environment and slotting needs.Replenishment can be triggered by: Quantity or top-off On-demand/emergency Slotting or other fulfillment plans

Inventory controlTracks inventory based on many SKUand user-definable attributes, including: Lot number/expiration dates, withvariable aging Catch-weights and volumes Nested serial numbers Country of origin Temperature-controlled requirements Nesting and stacking limitationsSpecial handlingEnforces rules for handling, storage and trackingof SKUs that require environmental or HAZMATsegregation, procedures and certifications.JDA Work Order Processing is highly configurable,providing the flexibility you need to tailor processingto your initial needs, as well as to ever-changingfuture requirements. System-directed work ensuresefficiency and throughput even within the chaosof multiple, changing customer requirements —putting you in control.JDA Work Order Processing functionality includes: Work order assignment,sequencing and execution Raw material control, including backflushing Multi-level bills of material Postponement strategies Value-added services Work cell planning and schedulingCycle countingSystem-directed work provides 99 percentaccuracy, virtually eliminating the need fortraditional cycle counting. However, multiple cyclecounting procedures are supported, interleaved withdaily activities.Work order processingA lot more goes on in distribution centers today thansimple pick, pack and ship. Through postponementstrategies, customer service requirements andstore-ready processing, DCs are becoming limitedproduction centers, requiring skills, equipment, workorders and management practices not seen intraditional warehouses. Work Order processing inthese DCs can be more akin to manufacturingprocesses than traditional distribution functions.JDA’s Work Order Processing solution assigns,sequences and directs tasks to ensure timely,consistent and accurate completion of work orderproduction. In many ways it can be thought ofas a manufacturing execution system for the DC. Light manufacturing/assembly Kitting/de-kitting Store-ready containers/pallets Component-level tracking of attributessuch as lot and serial numbersOutbound operationsFrom pre-pack to proof of delivery, JDA optimizesevery step of outbound operations to ensureaccuracy, timeliness, efficiency, complianceand optimal customer service. The breadthof capabilities include:Task management and interleavingJDA’s unique WLM mapping of facilities enablesthe most efficient task assignments for all work,with integrated voice or RF-directed interleavingof tasks. Tasks are assigned and interleaved basedon proximity, priority and permissions to maximizeefficiency and service while ensuring safety andadherence to work rules and certificationrequirements.Multiple pick methodsA virtually unlimited number of pick methods canbe deployed simultaneously. Methods supportedout-of-the-box include multiple versions of: batch,wave, zone, and cluster picking supporting LIFO,FIFO, LEFO and FEFO inventory turn strategies.

Packing and shippingSystem-directed packing, cartonization,QA verification, staging, and pack-and-holdmanagement enables accurate, timely,damage-free shipments.Shipment documentationThe system produces all outbound shipmentlabeling and documentation, including:Parcel manifestingProviding cost-effective small package shippingfor the omni-channel to ensure delivery of consumerpurchases in a way that fully meets their expectationsfor speed, consistency and personalization. JDAdelivers a global, seamless and high-qualitycustomer fulfillment experience. Bonded warehouse and international tradelogistics documentationJDA Parcel helps shippers implement a multi-carrierstrategy using a combination of global, regional andlocal carrier networks to reduce costs and drivecustomer satisfaction. Includes in-line parcellabeling, Freight Audit, Parcel Returns andmanifesting capabilities for most carriers. Customer, retail and carrier compliant labeling Domestic and international parcel e-manifestingLogistics billingAccurately tracks all logistics activities andcalculates charges or costs, including freighttariffs, for invoicing and analysis. This is animportant component of any cost-to-serve analysis

ArchitectureIntegrationJDA’s WMS platform strategy is based on severalguiding principles. They minimize total cost ofownership and help you better support yourbusiness as it changes over time.To meet the challenge of compatibility with virtuallyany system, using any transport method in anyformat, JDA built its own supply chain-focusedEnterprise Application Integration (EAI) toolset.It provides the data connectivity and workflowtransport between JDA applications and externalcustomer systems using the transport methodsand formats customers prefer. Ensure longevity. Flexible, scalable andupgradeable platform with a record offunctions and technical evolution Support connectivity and collaboration.Embedded interoperability and businessprocess orchestration Enable extensibility. Customization viaconfiguration to make it your system Promote usability and ownership. PrescriptiveUI, management tools, training andtransparencyBy building our own EAI toolset, we ensured thatit could meet all of the requirements of the supplychain and retail operations environment withoutadding the cost and complexity of third-partymiddlewares. And the toolset has advanced dataflow monitoring and debugging tools that haveoften been used to debug external systems, suchas SAP ERP systems. JDA’s EAI toolset reduces thetime and cost of implementation, ensures upgradecompatibility in both directions — your systems andours, and provides the secure information andworkflow you need to better run your business.

Transportation managementTrack and traceJDA provides a sophisticated transportation planningand execution solution, with the industry’s onlyreal- time optimization engine, to reduce the costand complexity of shipments while improvingvisibility and customer service.For companies selling in consumer industries subjectto product spoilage/taint-related concerns, litigationrisks and heavy government regulation, stayingcurrent and compliant while protecting brandreputation and integrity requires the rightcapabilities to navigate ongoing legislative, supplychain and market changes. JDA’s powerful Track& Trace solution is a network-wide QA managementsolution featuring robust reporting, holds execution,recall execution and reconciliation capabilities.The solution addresses error-prone, manual QAprocesses and product holds that were notpreviously integrated with logistics systems.Inbound transportation managementJDA Transportation Management System helpsprovide real-time optimization of: Inbound shipment planning and scheduling Load consolidation and routing Carrier selection, tendering and management Round-trip coordination with outbound shipmentsBusiness intelligenceWith the volume of critical, real-time data generatedthrough everyday business operations across today’sglobal supply networks, it is more important thanever to have the right tools to assimilate and convertthis data into actionable information. JDA’s powerfulBusiness Intelligence tool gathers, filters, analyzesand graphically displays performance information toenable informed, timely business decisions. It canreceive and retrieve data and KPIs from JDA andexternal systems to portray one version of the truthacross the enterprise. Personalized views displayreal-time situational information and alerts as wellas trends and variance analysis. It improves supplychain ROI by identifying the hidden inefficiencies,helping to create lean supply chains.These critical processes are centralized andautomated in a single solution for completeelectronic traceability across the extended supplychain. It provides a chain of custody for any itemmanufactured, stored or shipped within the supplychain, enabling regulatory compliance and effectiveexecution of product holds and recalls. Improvedvisibility drives enhanced sales and operationsplanning processes and enables better adaptabilityto disruptive events.

Using JDA, you can plan to ia PacificUS 1.800.479.7382Canada & Latin America 1.480.308.3555UK & Northern Europe 44 (0) 1344.354500France & Southern Europe 33 (0) 1.56.79.27.00Singapore 65.6305.4350Australia 61.3.9860.1000Japan 81.3.4461.1000China 86.21.2327.9400South Korea 82.2.3016.0700India 91.22.6700.0794Copyright 2016, JDA Software Group, Inc. All rights reserved. JDA is a Registered Trademark of JDA Software Group, Inc. All other company and product namesmay be Trademarks, Registered Trademarks or Service Marks of the companies with which they are associated. JDA reserves the right at any time and withoutnotice to change these materials or any of the functions, features or specifications of any of the software described herein. JDA shall have no warranty obligationwith respect to these materials or the software described herein, except as approved in JDA’s Software License Agreement with an authorized licensee. 02.05.16

Warehouse Management is a comprehensive, real-time warehouse and distribution center management system that skillfully handles real-world disruptions to help drive improved performance and competitive edge. JDA Warehouse Management helps manufacturers, retailers, d