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MicroChannel Servicesand Accellos One Warehouse
microchannelContentsMicroChannel Services3What We DoThe MicroChannel TeamMicroChannel’s Key DifferentiatorsOur Service Offering6Support and Training Services7Helpdesk SupportTrainingClient CareImplementation Methodologies8Accelerated Implementation Methodology (AIM)Implementation OptionsAccellos One Warehouse10Key Features of Accellos One WMSHigh Level Benefits to Implementing Accellos OneGoods Flow Through the Warehouse2MicroChannel Services and Accellos One WMS
MicroChannel Services - In BriefAccellos Inc. - In BriefMicroChannel is recognised as a leading provider ofAccellos One Warehouse Management System (WMS)solutions in Australia.Accellos is a global provider of logistics, warehouse,3PL, transportation and mobile fleet managementsolutions. Accellos’ powerful supply-chain solutions areeasy to customize and implement, providing customerswith more innovation for less investment whileproducing significant savings and greater profitability.With over 10 years of experience in implementing andsupporting warehouse management solutions in theindustry, MicroChannel understands the complexity ofwarehouse management processes and the need to beable to address all these requirements.Accellos have partnered with leading providers ofEnterprise Software, including MicroChannel.MicroChannel Key Facts:Accellos Key Facts: Founded in 1995. Founded in 1992. 50 employees. Over 30m annual revenue Offices in Melbourne and Sydney. Over 160 employees 300 Clients Australia-wide & internationally. Offices globally Recognised as the leading partner for AccellosOne WMS in Australia. Over 3,000 customers worldwide Training centers, dedicated support desk &development teams.Global coverage for sales, implementation andsupport 40 Awards received from global IT companies.Industry leadership in supply chain, logistics andtransportation technologyWhat We Do:Accellos One Warehouse integrates with leadingglobal business and ERP systems for small to midsizecompanies. Accellos One integrates seamlessly withthe following ERP systems:1.Select & design the right solution for your business.2.Implement your solution on time and on budget.3.Deliver value for your investment quickly. SAP Business One4.Improve & maintain your system. Sage Accpac5.Build long term relationships with our customers. Microsoft Dynamics GP"Accellos One has helped us to improve our stock accuracy and enabled us to substantially improveour customer service. It is scalable and well designed, and it's seamless interface to our sales andinvoicing system has been a strongpoint." - Iain Penman, Administration & IT Manager, MarbletrendBathroom IndustriesMicroChannel Services and Accellos One WMS3
microchannelAbout MicroChannel ServicesWhat We DoMicroChannel Services is a leading, multi-awardOur expertise is to design the right business systemwinning business systems solution provider to smallfor our customers and to deliver solutions on time andand midsize businesses and divisions of largeon budget, with our commitment to quality and value,corporations. MicroChannel was founded in 1995with highest level of customer satisfaction.and since then we have assisted several hundredcompanies in a variety of industries to leveragetechnology to compete, grow and succeed. We onlysell and support best-of-breed world class systemsOur practical approach to solution delivery and strongbusiness and technical capabilities mean that ourclients can count on MicroChannel for innovative andcost-effective business solutions.covering a full range of warehouse management,accounting, sales, customer relationship management,Our suite of business solutions include:human resources and specialized industry needs. Warehouse Management Systems (WMS)With offices in Melbourne and Sydney and with Financials, Logistics and Operationsoutstanding credentials, MicroChannel has become Customer Relationship Management (CRM)one of the most respected solution providers in Manufacturing and Production Project Accountingthese solutions on time and on budget, and to Retail & Point-of-Sale (POS) Systemsprovide unparalleled support - with MicroChannel’s EDIcommitment to quality and value. eCommerceAustralia. Our expertise is to find the right businesssystem and technology for your needs, to implementThe MicroChannel TeamThrough our rewarding workplace culture, we attractand retain outstanding and committed businesssolution experts, ensuring our clients get access to thebest expertise. MicroChannel’s employees contributevaluable industry experience to our clients.MicroChannel makes significant investments incontinuously training our team to promote a culture ofactive learning and development. Moreover, we believethat being warehouse management experts isn’t all thatmakes our team great; it’s also the caring relationshipswe build with our clients and the trust they put in us thatmakes our team extraordinary.4MicroChannel Services and Accellos One WMS
MicroChannel’s Key DifferentiatorsHundreds of companies have put their trust in MicroChannel to deliver the best business solutions. We haveearned an unmatched reputation for delivering superior services and cost effective solutions to our clients. Whatsets us apart? Our People – we have an outstanding team Custom Software Development - we developof committed professionals with one commoncustom solutions that extend, integrategoal: satisfied long-term clients.and improve your warehouse managementapplication to ensure your system trulyRapid Return on Investment – we focus onsupports your business objectives.implementing solutions that deliver rapidreturn on investment. Value – providing value is the cornerstone ofeverything we do.Lower Cost of Ownership – our entire sales,implementation and support processes arefocused on providing clients with a lowercost of ownership. Knowledge and Expertise – we thrive onunderstanding our solutions intimately. Faster Rollouts – our practicalimplementation methodologies focus onaccelerated deployment of solutions withproven fundamentals. Best of Breed Products – we only select,sell and service best of breed, world-classproducts. Hotline Support – we have a dedicated helpdesk hotline for all your Business Systemsand IT needs. End-to-End Solutions – we provide allthe relevant products and services yourbusiness needs to run smoothly, so onecompany can completely implement andintegrate your business and IT."MicroChannel has provided us with a system that expands as our business expands, thereforewe have invested not only in where we are at the present but in our businesses future." - FinancialController, The Prince of WalesMicroChannel Services and Accellos One WMS5
microchannelOur Service OfferingMicroChannel takes the time to understand your individual business requirements so that we can devise warehousemanagement solutions (WMS) that are tailored to your specific needs. Our core services are to ensure that yourbusiness system infrastructure is completely integrated and working the best way possible to maximize the return onyour IT Investment. We offer:Consulting ServicesNeeds AnalysisEnsure that your requirements are identified before we implement yoursystemImplementation ServicesOur certified warehouse management consultants offer comprehensiveimplementation and support services, to help you achieve successfuloperation of your WMS system quickly and efficiently.Project ManagementWith extensive experience in project management, we monitor andmanage the progress of your projects to ensure all work is completedon time and within budget while managing quality control and risks.Report WritingIncludes forms design and ad-hoc reports through various reportwriting and business intelligence tools.Data MigrationConvert your data from your existing system to your new WMS systemto significantly reduce manual data re-keying.Data Protection and RecoveryProtect your business data from unexpected data loss and to ensuredata integrity. We offer same day data recovery and repair services.IT Systems and HardwareOur specialised IT systems engineers provide the services you needto ensure that you have a healthy IT infrastructure on which your WMSsystem can operate with optimum performance.Customisation Services6Software DevelopmentOur software development capabilities and our intimate knowledgeof the internals of WMS gives you the comfort of knowing that weare able to technically handle any situation that may arise with yoursystem.Custom ProgrammingOur certified programmers will work with you to modify your system tomeet any special requirements that don't seem to be handled by thestandard WMS product.Add-Ons and UtilitiesMicroChannel develops WMS add-ons and utilities that have the samelook and feel as WMS and work seamlessly from within the WMSsystem.MicroChannel Services and Accellos One WMS
Support, Training and Client Care ServicesHelp Desk Support PlansTrainingMicroChannel Help Desk provides proactive assistanceEducating your staff with the appropriate methods andwith day-to-day operational matters relating to thecontent is fundamental to the success of your system.WMS system and consequently our Help Desk SupportOur certified consultants provide tailored training servicesplans are very important part of the on-going runningto help your staff increase productivity, lower supportof our clients’ WMS systems. You can take advantagecosts and gain quicker results. We deliver various typesof several options to suit your company’s availableof training to suit the needs of our clients.resources, corporate culture and overall piece of mind. Class room based trainingWe offer: On-site training Help Desk Priority Hotline Web based training Backup Failure Warnings Customised courses with your data System Health Checks Refresher courses Remote Access Live support Role based training for specific staff or departments Database Corruption Fixes Software Patch and Service Pack UpdatesClient CareMicroChannel continually strives to improve theWe provide a 1300 Hotline priority number to call forservices we provide. The Client Care departmentassistance during business hours as well as emailobtains feedback on service quality by contactingsupport, client web portal and remote access supportclients after services have been delivered to ensureto suit every situation.that clients are happy with the services provided.Regular newsletters with helpful tips and tricks andOur Help Desk is permanently staffed by certifiedconsultants and all Help Desk issues are logged in ourHelp Desk Support system to enable each issue tobe tracked and managed for expedient resolution withour commitment for instant or same day dependableresponse.product news are sent to all clients to ensure they staycurrent with what is important for their system. UserDays are held which provide an opportunity for clientsto interact with other users, see new products in actionand learn how to get more from the WMS system.Clients can contact the Client Care department forassistance on any issues."I selected Accellos One at K&S Freighters to run our third party warehousing operations becauseit was the best value per function of the warehousing systems I found when conducting the reviewof potential suppliers. It performed so well that I implemented it again when I took up a position asLogistics Manager at Beacon Lighting and in both cases the resultant delivery of the systems wassimply outstanding." - Bob Cole, K & S Freighters / Beacon LightingMicroChannel Services and Accellos One WMS7
microchannelMicroChannel Implementation MethodologyAccelerated Implementation Methodology(AIM)Management starts during this phase and continues forEvery project is different. Different mix of modules,Phase 2: Solution Designpersonnel, complexities, solutions. Differentexpectations and goals. Different project cost budgetsand timelines. It is for this reason that a practical, solidand flexible methodology is a key factor in a project’ssuccess.The MicroChannel team has implemented hundredsthe duration of the project.The Solution Design phase is the most important phasein the project. The purpose of this phase is to design aworkable solution for our clients. This is achieved viascoping, analysis and solution design workshops whichgenerally include orientation sessions on the software.Phase 3: Prototypingof successful solutions to clients in variousindustries, each with individual business systemsThe purpose of this phase is to set up a prototypeand IT requirements. We have established a set ofsystem and test all mission critical business processes.methodologies for rapid implementation and smoothSetting up a prototype system to emulate key areas ofrollout of WMS solutions. AIM is a refinement ofthe business processes will aid greatly in the successthe successful implementation methods used byof the final system.MicroChannel consultants over many years. ThisPhase 4: Project Finalisationstructured methodology framework drives the waywe deliver our services and ensures that we properlymanage time, cost, resources, quality, risk and scopeto obtain the expected results.AIM is divided into five phases. Depending on theproject, all or some of the phases may be used andpreparation for Go-Live - including training, datamigration, cutover activities and refinement of thesolution.Phase 5: Go-Live and Supportsome can run in parallel to other phases therebyThe purpose of this phase is to cut over to liveensuring a shorter project timeline. The phases are:operation and to continuously support and improve livePhase 1: Project & Warehouse Preparation and Kickoffoperations. During this time, the system is used livein day-to-day operations, all issues and problems areDuring this phase there is a handover from the salesresolved and transition to the Help Desk Support teamteam, the team prepares and conducts a project kick-is finalised.off meeting and goes through initial planning andpreparation for the implementation. Project8The purpose of this phase is to complete finalMicroChannel Services and Accellos One WMS
Implementation OptionsMicroChannel offers a range of implementation options that can be tailored to meet clients’ budgets. Each of theimplementation options is detailed below.BasicStandardThe Basic implementation is primarily “do-it-yourself” withThe standard implementation is a “comprehensive”minimal involvement by MicroChannel. A MicroChannelapproach focussed on client requirements thatconsultant will install the WMS software with sampledemand a full implementation life cycle to obtain thedata, test the software works on your system andbest results. This option typically uses all five phasesprovide basic training. Additional services offered byof the MicroChannel implementation methodology.MicroChannel can be utilized on an ad-hoc basis asDetailed needs analysis, workshops, configuration,needed.prototyping and testing are the hallmarks of thisThis option is suitable for smaller companies withpreferred option.in-house resources who are able to devote theThis option is suitable for companies whotime necessary and have the appropriate skills andwant to obtain the desired results with minimalexperience to take on most of the implementationrisk. Typically this approach is necessary forresponsibilities. This option is the lowest cost option.companies with specific business processesin a mission critical business environment.Fast TrackThe Fast Track implementation uses a “templatecompany” embodying Warehouse ManagementBest Practices using selected elements of theMicroChannel methodology. Usually only minimaladjustments will be made to the template so theprimary focus of the implementation can be orientedtowards user training and Go-Live activities. Typicallystandard product configuration, functionality, formsand reports are used with minor modifications.This option is suitable for companies who are happy touse Best Practices with minimal changes, do not havecomplex requirements, want a rapid implementationcycle, have limited budgets and have minimal in-houseresources free to devote to the project."We needed a reliable and flexible system that would grow with our business and adapt to ourchanging requirements. What’s more, we needed the best and most experienced people toimplement and support our system." - Group Financial Controller, Save the Children AustraliaMicroChannel Services and Accellos One WMS9
microchannelAccellos One WarehouseKey Features of Accellos One WMSAccellos One is a paperless Warehouse ManagementAccellos One WMS offers a feature-rich solution toSystem (WMS) that allows customers to re-engineerautomate, streamline and verify all your in-warehousetheir distribution centres to be more accurate andprocesses. From the receiving dock to the shippingefficient, and to deliver better customer service.dock, Accellos One tracks every movement of stockAccellos One products have been created to functioninto, out of and within the warehouse, maximizingas part of a complete operational solution integratingefficiency and accuracy and maintaining up-to-the-seamlessly with mid tier ERP and accounting software,minute inventory data.RF hardware, shipping systems and warehouse Receiving and putawayautomation equipment. KittingThere are three different Accellos One products, each Inventory Controlone designed to accommodate specific operational Pickingneeds and budgets: Accellos One Collect, Accellos ShippingOne Manage and Accellos One Fulfill Editions.10 Label and document printingSeveral key benefits of Accellos One are: Order Management Paperless Warehousing Customer Service High Volume Pick & Pack Reporting Barcode Verification & Labeling Technology One Step Put-Away to Bins Stock Immediately Available for PickingReceiving and putaway - Inventory can be received by Tracking of Serial Number and Lotspurchase order, product, or container. Multiple vendors FIFO Stock Rotation Tracking of Both Picking & Overstock Fully Audited Real Time Stock Controlthe same purchase order simultaneously. The directed Cycle Count by data/production/binputaway feature allows for optimal stock placement. Integration to multi-carrier shipping systems Compliance labeling & ASNsper container are supported. Wave receiving allowsindividual receivers to process multiple purchase ordersat the same time, and multiple receivers to work onKitting - Accellos One supports in-warehousemanufacturing, packaging and value-added operation. Integration to many leading ERP software systems Uses Oracle or MS SQL platformsproducts may be built to stock, built to order, or simply ASN Receivingpicked as regular items. Voice Picking RFIDMicroChannel Services and Accellos One WMSFinished goods assembled from subcomponent.
Inventory Control - Stock is allocated and rotatedOrder management - Accellos One's Web Dispatch toolaccording to rules you configure, such as FIFO, LIFO,allows warehouse managers to allocate orders accordingsize, lot, serial number, expiry date, velocity, and so on.to predefined business criteria, and distribute orders toReplenishment functions ensure that inventory is alwayspickers according to optimal staff workloads and pickingavailable to fill orders, while demand management toolsstrategies - all without the need to examine the details ofreduce your reliance on safety stock and allow for just-orders.in-time purchasing. Accellos One supports full inventorycounts and recounts as well as incremental cycle counts,Customer service - Using Web Dispatch, corporateand provides the facility to adjust physical inventory in orpersonnel such as sales and customer service reps canout of the warehouse.verify the status of orders or inventory in real time. Theycan also use Web Dispatch's incidents module to notifyPicking - Wave picking allows individual pickers towarehouse staff of issues, assign tasks to specific users,process several orders at a time, and to pack productsand follow up on resolutio
Accellos One Warehouse Management System (WMS) solutions in Australia. With over 10 years of experience in implementing and supporting warehouse management solutions in the industry, MicroChannel understands the complexity of warehouse management processes and the need to be able t
