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TR127708 TfL Welcome To London CR4 Layout 1 14/06/2012 12:25 Page 6TaxiRiver ServicesHail one of London’s famousblack cabs (some are multicoloured!)when the yellow ‘Taxi’ sign is lit.Please note fares increase after20.00. Private hire/minicabs must bebooked in advance. We adviseyou against getting into any vehiclethat approaches you in the streetpurporting to be a minicab. Seetfl.gov.uk/findaride for details oflocal licensed minicabs, or useCabwise - text CAB to 60835 toget one taxi and two local licensedminicab numbers sent to your mobilephone (cost may vary dependingon your mobile provider). Overseasnetworks can access this service bytexting the street name and partialpostcode eg Victoria St SW1 to 44 (0)7797 800 000. Texts willbe charged at your standardroaming rate per enquiry.Travelling on the river can be arelaxing way to travel whilst taking inthe sights, and Oyster cards can nowbe used on Thames Clippers services.Go to tfl.gov.uk/river or pick upthe River Services leaflet fromTube stations.DocklandsLight RailwayDocklands Light Railway (DLR)driverless trains run from05.30-00.30 Monday to Saturdayand 07.00-23.30 on Sunday.There are trains every 4-10 minutesrunning on routes from Bank andTower Gateway to Docklands, Eastand South East London. Take theDLR to visit Canary Wharf, CuttySark for Maritime Greenwich, ExCelLondon, London City Airport orWoolwich Arsenal.The Emirates Air Line opens thissummer and provides a new cable carriver crossing connecting The O2 andExcel exhibition centres via terminalsat Emirates Greenwich Peninsula andEmirates Royal Docks.It is accessible for all and you canalso take bikes along at any time.For more information visittfl.gov.uk/emiratesairlineCyclingBarclays Cycle Hire is a public bicyclesharing scheme in central London.There are 570 docking stations and8,000 bicycles for hire.For further information go totfl.gov.uk/barclayscyclehireFor general information on cycling inLondon visit tfl.gov.uk/cyclingWalkingWalking in London is a great wayto get around. For more informationon walking routes visittfl.gov.uk/walking6 visitlondon.com4 London’s RegionsNational RailThere are 13 National Rail terminiin London for connections to allparts of the UK, plus Eurostarservices from St. Pancras International.For further information go tonationalrail.co.uk or call08457 484 950 (UK only) or 44 (0)20 7278 5240.LOCAL TIPLondon OvergroundLondon Overground has four routeswhich run from Richmond/ClaphamJunction to Stratford, WatfordJunction to Euston, Gospel Oak toBarking and Highbury & Islingtonto West Croydon. Trains runapproximately every 7-15 minutesduring peak hours on most lines.Timetables available at stations andonline, visit tfl.gov.uk/overgroundfor more informationDrivingRichmondLondon buzzes night and daywith an unforgettable energy, andeach area of the city has its owndistinct atmosphere. Here is aquick introduction to the pointsof our compass:Central LondonIf you are driving in London youneed to pay the central LondonCongestion Charge, whichis in operation Monday-Friday7.00am-6.00pm excluding bankand public holidays. For a map ofthe charging zone or to pay the 10 daily charge visitcclondon.comLondon’s heart is made up ofmany districts from the iconicCity of Westminster to the City ofLondon, the main financial area ofthe capital. This central area has adense concentration of landmarks,theatres, museums, nightspots andfamous shopping areas like CoventGarden, Carnaby Street andOxford Street.CoachesNorth LondonLondon’s main coach services useVictoria Coach Station, SW1020 7222 5600tfl.gov.uk/coachesOperators include:National Express: 08717 81 81 81nationalexpress.comX90 Oxford London: 01865 785 400oxfordbus.co.ukOxford Tube: 01865 772 250oxfordtube.comeasyBus: easybus.co.ukGreen Line Coaches:0844 801 7261 greenline.co.ukMegabus: 09001 600 900megabus.comOver 120 languages are spoken inthis multicultural and vibrant region,which is steeped in history andrenowned for its culture. Areas ofinterest include Hampstead Heathand Primrose Hill with their hugegreen spaces, fabulous views andvillage feel, characterful Camdenwith its eclectic market and livemusic scene, and Green Lanes,where you can enjoy Turkish,Greek and Kurdish food.South LondonThe South is appreciated forits array of open spaces suchas Clapham Common, the WorldHeritage Site at Greenwich and“Research the several different waysto get into town from London’s airports,there are lots of different options soyou’re sure to find something to suit,whether you’re on a budget or just needto get there swiftly” Chris, from Wimbledonvisitlondon.com/travel/airportriverside Richmond. It’s popular forsporting attractions such as theWimbledon Lawn Tennis Museumand cricket at The Kia Oval. It offerswonderful opportunities to escapefrom the hustle and bustle, from thevillage atmosphere of Barnes to historicstately homes and palaces such asHam House and Hampton Court.East LondonThe East now claims its placein the limelight and is set to playa huge part in the London 2012Olympic Games and ParalympicGames. The area is home to aunique arts scene and popularmarkets like Spitalfields, while thenightlife here in Hoxton andShoreditch rivals that of the WestEnd. Further east, Lee ValleyRegional Park is one of London’sbiggest open space.West LondonWest London is remarkable for itsleafy squares, fascinating museumsand vibrant street markets. Here youwill find upmarket Kensington andChelsea, the peaceful streets andcanals of Maida Vale, Hammersmith,which is home to some great riversidepubs, and the vibrant, multiculturalcommunities of Shepherd’s Bushand Southall.tfl.gov.uk7

TR127708 TfL Welcome To London CR4 Layout 1 14/06/2012 12:25 Page 85 Tube and Rail MapAmershamCheshamWatfordUxbridgeRail & Tube servicesin inner LondonUxbridgeSudbury &Harrow y ParkAylesburyWatford JunctionHemel HempsteadDollis Hill3Golders GreenCricklewoodBrondesburyParkKentish TownWestZONE2Queen’s ParkKilburn ParkKilburnSouthHigh RoadHampsteadMaida ValeWarwickEdgwareAvenueRoadMaryleboneCamden TownSwiss CottageMorningtonCrescentCamdenRoadCaledonian RoadSt. PancrasInternationalGreatBaker Street PortlandStreetNorth EalingEalingWest BroadwayEalingShepherd’sBush MarketChiswickParkHammersmithTurnham Stamford onianRoad &BarnsburyKing’sCrossHighbury rt RoadGreen ParkHyde Park riarsMile EndBrentfordKew GardensTowerGatewayMonument TowerHillSt. MargaretsRichmondBarnesEast Putney8 visitlondon.comJune 2012 tom HouseTown Royal for ExCeLVictoria BecktonEastIndiaEmiratesRoyal DocksWest IndiaQuayNorthGreenwichfor The O2WestSilvertownLondon CityAirportWoolwich ArsenalSurrey QuaysEmiratesGreenwichPeninsulaHeron QuaysSouth QuayCrossharbourMudchuteIsland GardensVauxhallElephant & CastleCutty Sark forMaritime GreenwichDeptfordGreenwichZONEQueenstownRoad (Battersea)OvalWandsworth RoadWandsworthTownClapham High Street2KenningtonQueen’s Road PeckhamStockwellLoughboroughJunctionNew nStreathamBalhamMordenBlackheathBrockleyPeckham RyeClaphamCommonClapham SouthWandsworthCommonBrixtonCrystal PalaceCroydonGatwick AirportStreathamOrpingtonSwanleyHonor Oak ParkNorth DulwichForest HillCroydonGatwick AirportCrystal PalaceCroydonHerne HillKidbrookeBexleyheathDartfordLewishamDenmark HillEast DulwichCharltonElverson RoadSt. JohnsNunheadMazeHillDeptford BridgeNew Cross GateClapham NorthEarlsfieldWimbledonHampton CourtWokingGuildfordStar LaneLangdon ParkSouth BermondseySouthfields Transport for London and ATOCCanada WaterBoroughBatterseaParkWimbledon ParkTwickenhamStainesUpminsterTilburyZONECanary WharfLondonBridgeLambethNorthClapham urch StreetSouthwarkWaterlooandWaterloo EastRiver ThamesNorthSheenPlaistowDevons RoadRiver ThamesPutney BridgeBarnes BridgeBromleyby-BowRotherhithePimlicoParsons GreenHounslowStainesAbbey RoadBowChurch2WappingSt. James’sParkEbbsfleetInternationalPuddingMill ialWharfChiswickMarylandStratfordHigh StreetAll omfordStratfordHomertonBethnal don bridge onKingslandStepney GreenSt. oriaLeytonMidland RoadShoreditchHigh wQueen’s RoadSt. JamesStreetRectory RoadBethnalGreenOld eSquareWestBromptonSouthTottenhamStamford ourtEustonSquareGoodgeStreetMarbleArchHigh ngfordWalthamstowCentralEssex RoadRegent’sParkLancasterGateNottingHill GateShepherd’sBushGoldhawk RoadActonTownSouthEalingBayswaterLadbroke GroveEastActon WoodLaneSouthActon1Westbourne ParkLatimerRoadNorthActon White ddington nsbury ParkArsenalRoyal OakZONEBruce GroveSeven SistersHolloway RoadFinchley RoadSt. John’s WoodHanger LanePark RoyalCheshuntHertford EastStansted AirportBlackhorseRoadStoke NewingtonUpper HollowayChalk FarmKensal GreenPerivaleManorHouseKentish TownBelsize ParkWest HampsteadBrondesburyKensal RiseWest RuislipCrouch HillEnfield TownCheshuntGospel OakFinchley Road& FrognalWillesden JunctionHarringayGreen LanesHampstead HeathHarlesdenAlpertonTurnpike LaneTufnell ParkKilburnStonebridge ParkSudbury reenWembleyStadiumWelwyn Garden CityHertford NorthHighgateBrent CrossZONEWembley CentralHigh BarnetMill Hill EastHendon CentralNeasdenHarrow & WealdstoneWatford JunctionSudbury HillHarrowStanmoreHither GreenCrofton ParkGatwick AirportLadywellCatfordSwanleyBakerlooDistrict (limited service)NorthernDocklands Light RailwayChiltern RailwaysGreater AngliaSouthernCentralHammersmith & CityPiccadillyLondon Overgroundc2cHeathrow ConnectSoutheasternCircleJubileeVictoriaFirst Capital ConnectHeathrow ExpressSoutheastern high speedDistrictMetropolitanWaterloo & CityEmirates Air Line(opening summer 2012)First Great WesternLondon MidlandSouth West icesSidcupOrpingtonArchwayStationin bothfare zonesEmiratesAir Linefare zonetfl.gov.uk9

TR127708 TfL Welcome To London CR4 Layout 1 14/06/2012 12:25 Page 116 Bus RoutesKey bus routes in central London139 to West Hampstead23Westbourne ParkAbbey Road24to Hampstead Heath13 to Golders GreenLondonZooLord’s CricketGroundLadbroke GroveCamden LockMarketThe ZooSherlockHolmesMuseum453MaryleboneLadbroke Grove159PaddingtonBasinRegent’s ParkBaker StreetandGloucester PlaceTelecomTowerandGreat Portland mmersmith9Royal10Albert Hall KnightsbridgeHolbornShaftesburyAvenueGreen nPall tGardenLondonTransportMuseumRV1BuckinghamPalacefor Charing CrossAdmiraltyArchSt James’sParkCleopatra’s NeedleEmbankmentHorseGuards73 C2WestminsterWestminsterWestminsterCathedral2411 to Fulham Broadway10 visitlondon.comPimlico Grosvenor RoadAldwych9 13UpperGroundWestminsterAbbeyThHouses ofParliamentverBus services will be changedduring Olympic road events –please check before you travelby visiting tfl.gov.ukTower ofLondonStKatharine’sTowerLondonBridge CityTateModernGlobeTheatreBankside43TowerBridgeHMS BelfastTower BridgeRoadLondon Bridge188to NorthGreenwichTate ModernLondonEye Transport for LondonBermondseyMarketTFL23220.xx.xxKeyLondon Underground interchangeLondon Overground interchangeNational Rail interchangeImperialWar MuseumKennington Roadto Streatham Hill 59to Streatham 159Tower GatewaySt Paul’s CathedralLudgate CircusRoyal National BlackfriarsTheatreTowerHillMansion Housefor City ThameslinkWaterloo139RiBelgrave RoadSt Paul’sCathedralRoyal Courtsof JusticeElephant & CastleamCoach StationSaatchiGalleryMonumentesVictoriaSloane SquareKing’s RoadFestivalLondon EyeNew Scotland Yard15to BlackwallRV1RoyalFestival HallVictoria Street38Templeof MithrasFleetStreetTrafalgar SquareSt James’sPalaceVictoria &Albert MuseumSouthKensington25Aldgate to IlfordChancery Holborn Viaductfor City ThameslinkLaneSt James’sPalaceHyde ParkCornerChelseaLiverpool StreetKingswayRoyalAcademyBerkeley SquareHarrods WellingtonArch1123BankCovent GardenMarketErosHigh StreetKensington14to Putney HeathMuseumof LondonBritishMuseumTottenhamCourt Road/CambridgeCircusRegent Street15AlbertMemorial74to PutneyMoorgateOxfordStreetConduit StreetNaturalHistoryMuseumShoreditchHigh StreetBarbicanCentreWardourStreetPark LaneScienceMuseum1059Old StreetBloomsbury WayOxfordCircus8 25BondStreet274KensingtonGardensSadler’s WellsTheatre188RussellSquareGoodge Streetand Gower StreetLancasterGateto Bow 8St JohnStreetKing’sCrossSt PancrasInternational14Warren StreetEuston SquareIslington Angel274Pollock’sToy MuseumEdgware RoadEssex RoadLondonCanal escentRoute 188 will run to andfrom Euston from 1 Julyuntil 9 September 2012Madame Tussaud’sNotting HillGateto ClaptonPondYork WayCaledonianRoadfor The Zoo38Agar GroveAlbany StreetLisson GroveSainsbury’sCamdenRoadCamden Town43toFriernBarnet390to ArchwayC2to ParliamentHill FieldsRoute 8Route 9Route 10Route 11Route 13Route 14Route 15Route 23Route 24Route 25Route 38Route 43Route 59Route 73Route 74Route 139Route 148Route 159Route 188Route 274Route 390Route 453Route C2Route RV1to Stoke Newington73Bricklayer’s ArmsDocklands Light RailwayinterchangeWalworth RoadLondon River Services pierCuming Museum and Libraryto148 Camberwellto453 DeptfordLondon TravelInformation Centretfl.gov.uk 11

TR127708 TfL Welcome To London CR4 Layout 1 14/06/2012 12:25 Page 147 Useful TipsTo help you book Londonaccommodation with confidencein the standard of service andcomfort you can expect to receive,look out for a quality rating logo.When accommodation displaysone of the logos, it means aQuality Assessor has visited andgiven it an independent andtrustworthy assessment.Official Star RatingsMoneyTippingThe unit of currency in Britainis the pound sterling ( ), and allLondon areas are served by ATMs,which accept Visa, MasterCard,Cirrus or Maestro cards. If youhave travellers cheques, these canbe exchanged at banks, bureaux dechange, hotels and post offices;there are a wide range across town.If you’ve received good service,whether in a restaurant, café orhotel, it is quite normal to leave atip of 10% of the total bill.Lost propertyLost property left on publictransport, including taxis, is dealtwith at the Transport for London(TfL) Lost Property office at200 Baker Street. 44 (0)845 330 9882Stars are awarded following annualassessments by trained, impartialassessors. Annual visits are madeand, in the case of hotels and guestaccommodation, this involves a‘mystery shop’ overnight stay at leastevery other year to thoroughly checkout the service, hospitality, food andcleanliness, as well as the standardand comfort of the accommodation.All participating establishments areawarded between one and five stars.The more stars, the higher the qualityand range of services and facilitiesprovided. For full details of criteria,please refer to enjoyengland.comTravellers withaccess needsAccess for disabled visitors in Londonhas greatly improved in recent years.All of London’s 8,000 buses (exceptheritage Routemasters) are low-floor,wheelchair accessible vehicles. Fordetails of hotels with accessiblefacilities, maps showing step freeroutes around the city, and informationon accessible Tube stations andblack cabs, go tovisitlondon.com/access12 visitlondon.comOpening hoursShops are generally open Mondaysto Saturdays, from 10.00-18.00,although some central stores stayopen until 20.00-21.00 and laterstill on Thursdays. On Sundays manyshops open from midday to 16.00.Visitor attractions and museumstypically open daily from 10.00-18.00,although most close for a couple ofdays during the Christmas holidays.Green Tourism forLondon schemeMapsA wide variety of maps are availablefrom TICs and all bookstores.See visitlondon.com/maps or tryout the interactive maps online atvisitlondon.com/explorerPost and emailStamps can be bought at PostOffices or newsagents. Postcards toEurope and the rest of the worldcost from 87p. Many hotels haveinternet access and there are internetcafés throughout the city.LOCAL TIP“Many of London's big museums arefree, so it won't cost you a penny tosee all that they have to offer”Katherina, from Wembleyvisitlondon.com/valueRegent’s ParkIf you want to tryand make yourtrip to London aneco-friendly one,look out for theofficial GreenTourism forLondon logo whenbooking your accommodation andchoosing attractions to visit. Seevisitlondon.com/green for a fulllist of hotels and attractions thathave achieved the award, and ahost of other tips on how to makeyour trip to London environmentallyfriendly.tfl.gov.uk 13

TR127708 TfL Welcome To London CR4 Layout 1 14/06/2012 12:25 Page 16Legible London signGOING GREENThe most environmentally-friendlyway of getting around the city is onfoot or by bike. Walking is one of thebest ways of getting a feel for thecity and most major landmarks arewithin easy reach of each other.It’s also a great idea to offset thecarbon emissions generated by anyflights here. For walking and cyclingtours and more tips on how to be agreen traveller, check outvisitlondon.com/greenAlso be sure to recycle this guide,either literally or by passing it on toanother traveller for their trip.LOCAL TIPWalk this wayLook out for Legible Londonsigns throughout central Londonwhich feature maps and informationfor pedestrians. You’ll be amazed athow easy it is to walk betweenmany London landmarks.“London has more parks andgreen space than most majorcapital cities – great for relaxingaway from the busy streets”Hannah, from Notting Hillvisitlondon.com/outdoorsToiletsMedical helpPublic toilets are provided atcoach and mainline rail stations.Most charge 30p, and there arefacilities for people with disabilitiesand for those with babies.‘Superloos’ are also availableacross London.NHS DirectT: 0845 4647(24-hour advice within UK)nhsdirect.nhs.ukAmbulance999 or 112 (24 hours)Public holidaysYou can expect to find mostbusinesses closed on thesepublic holidays, but some shops,bars and restaurants will remainopen as usual or operate to theirSunday hours. On 25 December,most shops will shut.2012/1325–26 December1 JanuaryTelephonesFor minor ailments, pharmacists candispense certain drugs. The largestchain is Boots, see boots.comfor locations. To find a 24-hourpharmacy see nhs.ukLOCAL TIP“Walk! Taking the Tube can beaddictive, but by walking aroundyou’ll gain a different appreciationfor the city, and often it’s muchquicker too. For starters trywandering around KensingtonMews, Soho, and the old City”Stefan, from Hoxton 44 is the international diallingcode for the UK. Public telephonestake coins, telephone cards(available in newsagents, postoffices and bureaux de change) orcredit cards. The minimum cost fora call is 60p. The operator is on 100(calls within UK and Eire) or 155(calls abroad or to a ship).Drinking agerestrictionsEmbassies and ConsulatesAustraliaT: 44 (0)20 7379 4334ItalyT: 44 (0)20 7312 2200CanadaT: 44 (0)20 7258 6600NetherlandsT: 44 (0)20 7590 3200ChinaT: 44 (0)20 7299 4049New ZealandT: 44 (0)20 7930 8422FranceT: 44 (0)20 7073 1000PolandT: 44 (0)20 7580 4324GermanyT: 44 (0)20 7824 1300SpainT: 44 (0)20 7589 8989IndiaT: 44 (0)20 7836 8484SwedenT: 44 (0)20 7917 6400IrelandT: 44 (0)20 7235 2171USAT: 44 (0)20 7499 900014 visitlondon.comThe legal age for buying alcoholin the UK is 18 years old, althoughsome bars and restaurants will onlyserve customers over the age of 21.If you are lucky enough to lookunder 21 it is a good idea to carrysome identification with you.Notting HillSmokingSmoking is banned in all enclosedpublic places, including publictransport, restaurants, bars and clubs.Emergency services999 or 112 (24 hours) forambulance, fire or police services.London Eyetfl.gov.uk 15

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Tourist & Travel Information Centres We know that face-to-face contact is always valued, especially when you are in a new city, so you will find a welcoming face, inspiring ideas, and tickets to many attractions at Tourist and Travel Information Centres. Travel Centres also sell tickets for travel