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SPOTLIGHT! 2020TAUBER INSTITUTE FOR GLOBAL OPERATIONSYEAR inREVIEW We showcased the next generation of operations leaders.Inventive solutions for tough operations challenges took center stage at the Tauber Institute for GlobalOperations’ 2019 Spotlight! Team Project Showcase and Scholarship Competition.The 2019 Tauber team projects resulted in 390.3 million in savings according to sponsoring companycalculations, an average of 30 million per project over three years.Microsoft and DTE received longevity awards recognizing their commitment to the Tauber Institute’s missionthrough their team project partnerships. DTE reached a milestone of five years of team project sponsorship andMicrosoft reached a milestone of ten years of sponsorship.Tauber Alumni Board President Andrew Burgessawarded two scholarships of 5000 each tostudents who demonstrate excellence in leadershipand engagement in Tauber Institute activities.Congratulations to Robert Pakko (EGL BSE-CSE/MSE-IOE) and Sarah Ting (MBA/MS-Aero)!The annual Spotlight! event is a competitivepresentation of operations solutions developed byTauber Institute student teams during their 14-weekteam projects at top companies across the U.S. andaround the world. A panel of distinguished judgesfrom diverse industries selects the first, second, andthird prize winners.First Place:2019 Team Ford Motor CompanyCharlie Manzoni (MBA)Hiroki Tanaka (MBA)Second Place:2019 Team General ElectricFederico Kulyckyj (EGL BSE/MSE Data Science)Mitali Linge (MSE-IOE)Jacob Siddall (MBA)“I quickly became a strongadvocate for the institute becauseI saw the talent it had createdwithin The Boeing Company byproviding a large alumni groupof Operations, Supply Chain, andEngineering leaders.”- Ed PetkusFormer Tauber IndustryAdvisory Board PresidentBoeing Commercial Airlines VP,Engineering Airplane Development(retired)The Tauber Institute’s relationshipwith industry partners allowsthe institute to anticipateindustry needs and providethe skillsets most needed bytoday’s Operations professionals.We would like to thank ouroutgoing Industry AdvisoryBoard President Ed Petkus forhis unwavering support over thepast five years. Ed has generouslyshared his wealth of expertisein the aerospace industry, andrepeatedly demonstrated hisdedication to the mission of theTauber Institute.Thank you, Ed!Third Place:2019 Team Pfizer Clinical ManufacturingAndres Fuentes-Afflick (MBA)Jason Ji (EGL BSE-ChE MSE-IOE)6MICHIGAN ROSS // MICHIGAN ENGINEERINGTAUBER.UMICH.EDU7

SPOTLIGHT! 2019Year in ReviewSPOTLIGHT! 2020TAUBER INSTITUTE FOR GLOBAL OPERATIONSYEAR inREVIEWWe assessed IGHT! We made an impact in our community.The 9th annual Tauber Community Service Day brought together Tauber Institute students, alumni,faculty, and industry representatives to volunteer their expertise to community organizations. In 2020,Tauber Institute volunteers partnered with Habitat for Humanity ReStore, Ann Arbor Meals on Wheels,Shelter Association of Washtenaw County, and Arts & Scraps.“Our goal each year is to serve the community in a tangible way by engaging inmeaningful projects with socially impactful, community-oriented organizations in theAnn Arbor / Detroit area to improve operations and enhance value These projectsleveraged the skills and experience of the Tauber volunteers by applying tools includingvisual management, data visualization, scheduling, and facility layout.”- Community Service Day Chair Cross Pagano (EGL BSE/MSE-IOE ‘20)Year in ReviewTauber Institute’s facilityexposeYeartoursin Reviewstudents to operations and manufacturingprocesses practiced by a wide variety oforganizations. Tauber students learn toa rapid audit of the state of anTauber Institute’s facility performassessmentsexpose studentsoperation, judge the relative leanness ofto operations and manufacturingprocesses practiced byoperations, prioritize targets of opportunitya wide variety of organizations.Tauber studentslearnantofor improvement,and developFor more than 25 years, the Integrated Product Development course has brought together studentsTheTauberLeadershipSpeakerperform a rapid audit of thestateoftoanoperation,judge Seriesactionplanfacilitateimprovement.and faculty members from different disciplines for an innovative product design competition. It hasisastudent-organizedinitiativeto bringThisacademic prioritizeyear, studentsassessedthe relative leanness of thebeenoperation,targetsfeatured on CNN andwrittenofup in the New York Times, Wall Street Journal, and erationsat AccentureAmazonopportunity for improvement,and developan 4.0,actionplan toSPOTLIGHT! 2019of Michiganto sharecourseinsightswithDET1,Arbor BrewingCompany,Delta by the Tauber Institute, and in 2018-19 was taught jointlyThemultidisciplinaryismanagedfacilitate those improvements. This academic year, nt,of theRoss School of Business and Stephanie TharpStampsYear ofintheReviewtoured operations at DeltaFordAirlines,FordField, MichiganAssemblyPlant,Google,School of Art & Design.Mail Order, Western WashtenawRecyclingAuthority,economy,andthe reenhouse,UniversityofMichiganIntegrated Product Development in both the Fall andcan year,taketoachieveexcellenceinofferedtheirMichigan Assembly Plant, Thisandthe udentsfrom the Stamps School of Art & Design, College ofcareerpaths.assessed additional facilities through virtual tours, includingEngineering, School of Information, and Ross School of Business to work together to develop marketa VIP tour of Toyota’s al solutions, production processes, pricing, inventory, andManufacturing Kentucky. advertising.Inc. PresidentandCEO AndyStorm onin a trade show where student teams demonstrated their newEachsemesterculminatedEmpoweringMind &consumersMachine: Howproductsto potentialin a competitive marketplace.The Tauber Institute awards co-curricular funding graIndustry 4.0 Will Reinvent Life as Weunique academic and professional development opportuFall2018product. Students designed and produced aKnowIt. Product Challenge: One-handed conveniencehelpedSarahstudentsTing (MBA'20)Springto attendFalcoTauberspentbreaktheonOCO-3aproduct or tool to be used one-handed to perform routine daily tasks that otherwise would require'19) toattendtheAfroTech2018ConferenceinSanFranTauber International Trek to examinetwo eneurs.operations in Italy – specifically facilitiesBologna,Florence,Milan.StudentsWinter 2019 Product Challenge: Technology for pre-teens nd-the-scenesexaminationsmaintenance and outcomes. Winter semester student teams also competed for the inaugural Murphyof continuousimprovementPrize, an annual award of 5000 in scholarship funds establishedin memoryof Michigan initiatives,alumna newtechnologicaldevelopments,and theworkforceSarah S. Murphy. A panel of industry experts selected the team whose business plan best metbestcriteria,practicesat the something4 Madonnenewdell'EmiliaassignedbroughtPublishedby Dairy,theTauberInstitute,Rate Lean:FastgivesBarilla,BorgWarner,Dolce& Gabbana,to thefield,andhadthe greatestchancebusy professionalsskills neededto andof commercialization.Congratulationsto ringaWhirlpool.Studentsalso exploredoperationsTeam“Groovie”whoimpressedthe judgesbrief plantItexceptionaldescribesinproductdetail howto plan a tour,at theFashion ntEvaluateoperationsefficiency during a brief plant tour. rate an h efforts! The team worked directlythe conceptsof ashion,luxuryvisitsand whileretailwithpreteensclassroomPublishedthe Tauber Institute, RateonLean:FastprovidesprofessionalstheYear evicethatskills needed to perform a Rapid Plant TauberAssessment.It describes inEmeritusdetail howto planExecutive-in-ResidenceR. Eugeneusesleanavatarsto motivatekidsto conceptsreach their ofpg14a tour, rate an operation, and envisionGoodsonan idealplantbasedonthefirstTodescribedhis RapidAssessmentview a shortvideoPlantaboutnext milestone.the Toyota Production System.process in 2002the HarvardBusiness Review. Moretheforinternationaltrek plantandteamassessments later, GoodsonMICHIGAN ROSS // MICHIGAN ENGINEERING than 1,00014CheckouttourstheIPDTauber Visiting Executive Emeritus R. EugeneGoodsonfirstdescribedhis Rapid Plantappliedproductthe accumulateddatavideos here to create Rate Lean:pg16Assessment process in 2002 for the HarvardBusinessReview.MorethanplantFast, combining clear, direct instruction 1,000with numeroustours and assessments later, Goodson appliedthe accumulatedto createphotographs,illustrations, anddataexamplesdrawnRatefromThe Tauber Institute awards co-curricular funding grants that allow institute students to pursueLean: Fast, combining clear, direct instructionwithexperiencereal-worldexamplesdrawn fromhis extensivein industry,government,andunique academic and professional development opportunities. This academic year, the instituteacademia.extensiveexperiencein industry,government,and Barnesacademia.helped Sarah Tinghis(MBA'20) to attendthe OCO-3Falcon 9 Launch,and Michael(MBApg 18'19) to attend the dbreaking,revolutionaryRate Amazon.Lean: Fast is available forLean: Fast is available for purchase throughexperience for Black techies, startups and entrepreneurs.”"I workedfor azon MICHIGAN ROSS // MICHIGAN ENGINEERING18ontheOrbitingCarbonObservatory3 (OCO-3)16MICHIGAN ROSS // MICHIGAN ENGINEERINGpg20top back toI was lucky enough to be invitedRead aboutmission.Michael Barnes’experience joinherethe team to watch it find its new home on theTAUBER.UMICH.EDUInternationalSpace Station." – Sarah Ting9 We assessed operations across industries.We learned directly fromWecreated newproducts and thrived in the marketplace.experiencedleaders.We supported our students’ passWe analyzed operationsaround the world.We translated operations theoryto professional practice.Rate Lean: FastWe supported our students’ passions.8MICHIGAN ROSS // MICHIGAN ENGINEERING

SPOTLIGHT! 2020TAUBER INSTITUTE FOR GLOBAL OPERATIONSYEAR inREVIEW We brought together thought leaders in operations.Thought leaders gathered at the Tauber Institute’s 13th annual Global Operations Conference todiscuss Operations 2030: the next evolution of technology, sustainability, supply chain, and customerbehavior. The conference featured keynote addresses by forward-thinking leaders planning for the decadeahead, plus a series of industry panels comprised of operations professionals representing a wide range ofperspectives. Participants also enjoyed opportunities tonetwork and to view finalist submissions to the annualGlobal Operations Case Competition that runs inconjunction with the conference.Featured speakers included Emerson AutomationSolutions VP/GM of Wireless Bob Karshina, Eckhart Inc.President & CEO Andy Storm, and Boeing Defense VP ofFabrication Susan Westenskow. Ross School of Businessand Michigan Engineering faculty moderated robustpanel discussions on Technology Trends - Industry 4.0in the Coming Decade, Sustainability throughInnovative Operations, and Global FactorsInfluencing Supply Chains of the Future featuringindustry professionals on the front lines ofOperations developments at Amazon, Amyris,Anaplan, Andonix, Bain & Company, Boeing,Deloitte, Ford, Emerson, Microsoft, and Oracle.10MICHIGAN ROSS // MICHIGAN ENGINEERINGTAUBER.UMICH.EDU11

SPOTLIGHT! 2020TAUBER INSTITUTE FOR GLOBAL OPERATIONSYEAR inREVIEW We created new products and thrived in the marketplace.The Integrated Product Development course brings together students and faculty members fromdifferent disciplines for an innovative product design competition. It has been featured on CNN andwritten up in the New York Times, Wall Street Journal, and Businessweek.The multidisciplinary course is managed by the Tauber Institute, and in 2019-20 was taught jointly byfaculty members Eric Svaan of the Ross School of Business and Stephanie Tharp of the Stamps School ofArt & Design.This year, the University of Michigan offered IntegratedProduct Development in both the Fall and Wintersemesters, allowing 11 teams of students from theStamps School of Art & Design, College of Engineering,School of Information, and Ross School of Business towork together to develop market research, new productconcepts, technical solutions, production processes,pricing, inventory, and advertising. Each semesterculminated in a trade show where student teamsintroduced their new products to potential consumers ina competitive marketplace.12MICHIGAN ROSS // MICHIGAN ENGINEERINGFall 2019 Product Challenge: Products to ImproveYoung Adult Health Habits. Advances in technology,delays in marriage and the onset on childbearing,and novel patterns of social interaction enabled bymedia have changed the life experience of youngadults in the so- called millennial age group, nowin their late 20s & early 30s. These changes invitecreative design of products which will enableworking adults to establish and maintain healthyliving habits.Winter 2020 Product Challenge: Technologyconnected household product to improve smallliving spaces.This semester, the students developed,designed, built, and marketed a brand-new productprofitable at a cost of less than 200. Studentscreated products that not only made efficient use oflimited space, but also promoted the well-being ofusers who might now be confined to their homes.Products included a portable lamp (Khamai), anergo desk (Ergo), a “diffuser and sand haven”(ATMOS), and a tactile board (MOOD).TAUBER.UMICH.EDU13

SPOTLIGHT! 2020TAUBER INSTITUTE FOR GLOBAL OPERATIONSYEAR inREVIEWReducing Our Carbon Footprint – and More We learned directly from experienced leaders.The Tauber Leadership Speaker Series is a student-organizedinitiative to bring high-level executives to the University of Michiganto share insights about their careers, the qualities leaders need tosucceed in today's global economy, and the tangible steps studentscan take to achieve excellence in their own career paths.This year the series featured Herman MillerChief Technology Officer Jeff Kurburski’sreflections on Digital Transformation:Experiences and Challenges of Navigatingan Organization Through the Change andthe insights of private equity investor Joshua Cascade, who applied over 24 yearsof industry experience to analysis of the relationship between Private Equity andOperations. We recognized and promoted operations excellence.A panel of Tauber Institute business and engineering faculty selected the 51st annual TIME Dealer ofthe Year Award finalists from each of the four National Automobile Dealer Association regions, and alsothe national award winner. In appreciation, TIME and Ally have established an annual scholarship at theTauber Institute in the name of TIME, Ally, NADA, and the Dealer of the Year nominees.The TIME Dealer of the Year Awardis considered the most prestigioushonor a new car dealer can receive,with fifty new car dealers – out ofmore than 16,000 dealers nationwide– nominated for the award. TauberInstitute faculty evaluated competitorson the business practices in theirdealerships and on their contributionsto their community.Congratulations to the 2020 TIMEDealer of the Year, Susan Moffitt ofPorsche Shreveport.A common purpose to mitigate the impact of human activity on climate change unites governments,organizations, and individuals around the world. As the President’s Commission on Carbon Neutrality (seebox) creates a road map for the University of Michigan, the Tauber Institute produces graduates with theexpertise to make significant contributions to sustainability efforts, including reducing carbon emissions, atorganizations throughout the United States and beyond.Applying their expertise in operations management is a hallmark of the Tauber student experience. Formore than 25 years, Tauber Team Projects have provided students with the invaluable opportunity toaddress complex, real-world issues, and sponsor companies with teams grounded in both the businessand engineering components of manufacturing.Increasingly, issues that have an impact on climatePresident’s Commission onchange are taking priority: How do we reduce theCarbon Neutrality (PCCN)use of water in our manufacturing process? Howdo we cut levels of greenhouse gas emissions in ourprocessing lines? Larry Seiford, Goff Smith Co-DirectorIn early 2019, the University ofof the Tauber Institute, notes that, “In the early days,Michigan President Mark Schlisselmany projects were manufacturing-focused andestablished the President’s Commissionaddressed problems found within the four walls of theon Carbon Neutrality (PCCN). Theplant. Today’s focus on global operations opens upwork plan states that, “The PCCN’spossibilities for the entire supply chain. This coupledultimate goal is to contribute to awith an increased awareness of environmental impactmore sustainable and just world byhas not only refocused their emphasis but increasedcreating approaches and solutionsthe impact manyfold.”regarding U-M carbon emissions thatLike the PCCN at U-M, many of our sponsors havedepartments or initiatives dedicated to environmentaland sustainability issues, and they publicly committo measures that will reduce their carbon footprint.A sampling of Tauber Team projects over the last fewyears demonstrates some of the innovative approachesto the complex, multi-faceted challenges facingorganizations.In 2015, The Boeing Company brought in a TauberTeam to jumpstart a zero waste-to-landfill initiative atthe 777X Composite Wing Center under constructionat the time. The plan included determining thetypes and volumes of carbon fiber waste; creatinga collection and segregation process; and pilotingcurrent and future reduction and recyclingopportunities through both internal and externalmarkets.are sustainable (environmentally,socially, and economically), involve theregional community, and can be scaledand replicated beyond the university.”Going beyond U-M’s current goals to cutgreenhouse gas emissions, the PCCN hasa scope that includes carbon emissionsand sequestration; energy sourcing;technology development and policychange; physical facilities, operations,and mobility; and behavioral change.PCCN issued an interim progress reportin June; the final report due by theend of 2020 will include reports andrecommendations from the wide rangeof analysis teams that comprised thecommission.(continued on next page)14MICHIGAN ROSS // MICHIGAN ENGINEERINGTAUBER.UMICH.EDU15

SPOTLIGHT! 2020TAUBER INSTITUTE FOR GLOBAL OPERATIONSReducing Our Carbon Footprint – and More (continued)Verizon Wireless challenged its 2015 Tauber Teamto improve efficiency in the cartonization processused to ship roughly 20 million cartons per year.Implementing the teams recommendations, whichincluded standardization of distribution centerprocesse

Amazon, Anheuser-Busch InBev , Beyond Meat, Boeing, Brose, Curation . Value Stream Mapping and Waste Elimination In the MirrorEye Supply Chain . 109 TARGET CORPORATION Improving Trailer Load Accuracy . 113 Table of Contents. 4