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Business Process Management SeminarREPORTBPM-SEMINARMAKING THE “HOW” A QUALITY ADVANTAGENASA SUPPLY CHAIN CONFERENCE 2010AT NASA GODDARD SPACE FLIGHT CENTEROCTOBER 22, 2010October 22, 2010Claes BerlinClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
1BACKGROUNDClaes Berlin, Quality Manager for RUAG Space Sweden held a presentationabout “Sustainable Process for Mission Success” at last year’s SupplyChain Conference in NASA Goddard Space Flight Center and in spring 2010at the NASA Quality Leadership Forum – QLF at Cape Canaveral in Florida.Many of the topics that came up during these two previous conferences wereappreciated and created interest among the participants. During this yearconference Claes Berlin conducted the interactive seminar on “Making theHOW a quality advantage” for companies and organizations.This is an under title to the main paradigm shift that Claes communicates inthe global business and organization environment for the coming decades“From WHAT To HOW” – going with the focus and perspective from whatwe do – to how we do it.2PROGRAMSeminar Agenda; the seminar employs a combination of presentations andparticipatory exercises, and includes: Developing the company culture with customer focus andempowerment in the organization Using ISO 9001 and AS/EN 9100 standards as tools for change Understanding the elements of process management Exercises in Business Process Management Case story presentation – “our BPM journey” Discussion and reflections on the value of a process-oriented approachand lessons learnedIf you have any questions regarding the seminar performed, please contactClaes Berlin claes.berlin@telia.com or Jonathan Root at NASA GoddardSpace Flight Center jonathan.root@nasa.govThe seminar was conducted by Claes Berlin, see below the bio;Claes Berlin serves as the Quality Manager for RUAG Space Sweden (previously SAABSpace) and has over 35 years of experience within the international space business.His extensive experience includes expertise in the areas of Quality Management,Process Management, Change Management, Supply Chain Management, andLeadership and Operational Excellence.Claes is a certified lead assessor for ISO 9001 and 14001, AS/EN 9100, the BaldridgeQuality Award, EFQM – the European Quality Award and the Swedish Quality Award.He began his career as a component engineer and previously served as a productassurance manager on space projects. Claes has a Master of Science degree inElectronic Engineering, graduating from Chalmers University of Technology inGothenburg, Sweden in 1975.Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
3PARTICIPANTSParticipants in the BPM-seminar;RobertClaesOlgaAlfredAnn eannetteDaveMikeAlvarezBrunnerKettererShipperVan Den oEckhardtBethBruceEmeryEyrichRegional Sales ManagerQuality DirectorProgram Manager, NCASQMS Analyst / AuditorMission Assurance ManagerMission Assurance ManagerQuality - Counterfeit Parts ControlSpecialistPresidentLogistics Management SpecialistQuality Assurance SpecialistSpace PMPCB ChairManagement AnalystMission Success Mgr - ATCOperations Research AnalystQuality EngineerSenior ConsultantSupply Chain ManagerVice President Quality ManagementEngineering ManagerSupply Chain ManagerParts TechnicianCDA IntercorpMDL Manufacturing Industries, Inc.RUAG SpaceHoneywell Technology Solutions, Inc.NASA Ames Research CenterHarris Corp.Northrop Grumman ESHoneywell Technology Solutions, Inc.Evans Associates, LLCNAVSEANASA WFFNorthrop Grumman Space Mission AssuranceGSFC, SMA, CODE 302Lockheed Martin Space SystemsNASA GSFCEvans Associates LLCLMINASA GSFCRUAG SpaceHoneybee RoboticsNASA/GSFCMEI TECHNOLOGIESMoogNASA GSFCPrograms Mission AssuranceManagerQuality Program ManagerNorthrup Grumman Electronic SystemsNASA GSFCNASA KSCThe Aerospace CorporationNASA White Sands Test FacilityNASA GSFCNASA GSFCAssociate Director for AstrophysicsProjects DivisionDirector, Quality ManagementResourcesLead AuditorQuality SystemsEngineering ManagerPEO ProgramsProgram ManagerSector Director, Safety & MissionAssuranceParts EngineerAstrophysics Projects Division-Code 440Ball Aerospace & Technologies CorpHoneywell NASA Contract Assurance ServicesLockheed Martin Space Systems CompanyGSFC/Code 302SECNAV ASN RDA Acq & LogisticsBAE SYSTEMSNorthrop Grumman Aerospace SystemsMEI TECHClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Sr. Quality EngineerContracts ManagerSr Engineering ManagerPRESIDENTBusiness managerChief, Institutional Support OfficeChief Information Security OfficerMission Assurance Lead GOES-RDirector, Supplier Quality, MissionAssuranceSr. Principal SubcontractsAdministratorSR. QUALITY MANAGERVP, Business Development & SpecialProjectsProject Safety ManagerQuality EngineerNASA Account ManagerProject EngineerGSFC / MantechSigma SpaceManTech InternationalMICROTECH MACHINE CO.INC.Syneren TechnologiesGoddardNASAHoneywell Technical Solutions inc.Raytheon CompanyRaytheonORBITAL SCIENCES CORPORATION TSDDSN InnovationsNASA GSFCDell ServicesIBMJohns Hopkins University/Applied Physics LabClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
4PRE-WORK BEFORE THE SEMINARClaes Berlin discusses the BPM roadmap with Olga Ceritelli, Jonathan Root andOliver Schiewe in Jonathans office the day before.Olga and Oliver prepare the BPM tool box for the seminar.Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Jonathan and Olga agree – all prepared, we are ready for the BPM-seminar.Supply Chain 2010,the 4th Annual NASA Supply Chain Quality Assurance conference- the theme of this year’s conferenceInnovation and Mission SuccessClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
5THE BPM PRESENTATIONClaes in front of building 34 at Goddard Space Flight Center and room W105the place for the BPM seminar.Great table of food and drinks – thanks to ManTech and Honeywell.Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Some photos from the morning lecture:Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Some slides from the morning lecture;Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
6WORKSHOP IN BPMMaterial used and produced during the morning Exercises in BusinessProcess Management in the 6 different groups with 6 different casesno 1, 3, 5, 6, 8 and 9 as below with 2, 4, 7 and 10 excluded.Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
ACTIVITIES DURING THE BPM EXERCISEClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
GROUP 1 – Mc DONALDS - RESULTSClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
GROUP 3 – AIRLINE - RESULTSClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
GROUP 5 – OIL COMPANY - RESULTSClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
GROUP 6 – HOSPITAL (PUBLIC) - RESULTSClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
GROUP 8 – MEDICAL DEVICE MANUFACTURER - RESULTSClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
GROUP 9 – HELICOPTER ENGINE MANUFACTURER - RESULTSClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
SOME MORE ACTIVITIES DURING THE BPM EXERCISEClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
7MAIN PROCESS MAP APPLICATIONSAt the University of Borås in Sweden (www.hb.se) Claes Berlin conductsyearly a course in “Integrated Management Systems in Practice - IMSP”within a master program for Quality Management for international students.Below you find the course outline, the students in the 2010 course and forinformation some examples of Main Process Maps done by the students aspart of their examination program.Claes with the students in the IMSP master course in Borås 2010Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Mc DONALDS – MAIN PROCESS MAPHOTEL – MAIN PROCESS MAPClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
AIRLINE – MAIN PROCESS MAPBANK – MAIN PROCESS MAPClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
BUSINESS SCHOOL – MAIN PROCESS MAPHOSPITAL – MAIN PROCESS MAPClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
8SOME FEEDBACK FROM THE PARTICIPANTSOverall the feedbacks from this BPM seminar at the NASA Supply ChainConference 2010 were positive, some comments; awareness of new approachcreative management, new ideasunderstanding of processeshands-oninteractivemission vision, business idea and success factors MUST tie togetherlearn how to create a proper process mapbrain storming is very importantdefine and design a good business modelknow where you are & know how to get there3-dimensional business modeltake down to!!listen, cooperate, teamreal world examples of change management successbusiness examplestories delivered in personthe HOWstay true to making change for the best outputscontinue to improve at the same time eliminate the wastelead by example vs. lead by demandingcreate processes directly to customer needs and productindividual projects/products need to develop, related processes to do thiskeep the "big picture" in mind, watching the system is vitaldevelop processes after identified product & customers needapply verbs to core processescustomer needs may not always be measurable but can be subjectiveteam workthe 8 management principlesdialogue is very importantif the core & support processes work less management processes are neededwe need to survey customersevaluate the relevance generated then evaluate efficiency of my departmentvery timely info for me as my organization is going through a reorganizationthe RUAG Space story details, understanding of going from WHAT to HOWlinking the RUAG Space story to a model – ISOstepping back from typical company’s detailed focus to customer perspectiveThe evaluation from the BPM-seminar in a scale from 1-5; content - 4,48 lecture style - 4,74 learning / knowledge gained - 4,30 logistic / administration - 4,30Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Many thanks for a nice seminar together and if you have any questions orcomments please contact me by e-mail.// Claes“Personally I’m always ready to learn, although I do not always like being taught”, Winston ChurchillClaes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, SwedenPhone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com
Business Process Management Seminar Claes Berlin, Skogshyddevägen 16, SE-443 51 Lerum, Sweden Phone/Fax. 46 302 125 58 Mob. 46 705 314 269 e-mail: claes.berlin@telia.com BPM-SEMINAR MAKING THE “HOW” A QUALITY ADVANTAGE NASA SUPPLY CHAIN CONFERENCE
