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CitySynergyTM COVID WarRoomSolution brochure. 2020
CitySynergyTM COVIDWar RoomFacing this pandemic with resilienceCOVID War Room is specially designed to support citiesand governments facing these challenging times.What it doesIntegrated PandemicResponseMonitoring COVID-19Suspicious CasesCentralization of requests/ occurrencesspotted by citizens on servicesReal-time monitoring and reporting ofCOVID-19 case developmentsManaging COVID-19Test Scheduling & ResultsMonitoring Resources AvailabilityConsolidation of tests scheduling andresults in just one placeSupervision of assets/ equipmentavailability and capacity and resourcesallocationCOVID-19 has raised uncommon challenges and represented a singularmoment for humanity. Although a global problem, cities play a key role intackling it. The most resilient cities are able to: Maintain a cross-sectional view of all stages of the process Maintain the consistent level of service to citizens and managecritical resources Respond to companies’ and citizens challengesDeloitte Technology, S.A.2
CitySynergyTM COVID War RoomA solution enabled by CitySynergyTMHow it happensCOVID War Room is anchored in CitySynergyTM.CitySynergyTM supports city operations by combining the capacity to define work processes with the abilities ofintegrating and visualizing data. It leverages the power of AWS Cloud and Serverless Computing to host,integrate, manage, and correlate data.PlatformCommand CenterExecutive DashboardCitizen & Field Mgmt. AppThe CitySynergyTM Software-as-a-Service(SaaS) Platform contains the city operatoruser interface, allowing users to visualizereported incidents, perform root-causeanalysis and escalate issues for resolution.CitySynergyTM solution is meant to beapplied in a command center - a facilityused to provide centralized command,displaying dashboards with real-time dataabout the city’s status.CitySynergyTM offers an ExecutiveDashboard allowing decision makers tohave access to real-time date about the citythrough their own devices. This supportsdata-driven decision-making.CitySynergyTM includes an app used bycitizens to report issues that need to besolved and that will originate incidents inthe CitySynergyTM platform.Deloitte Technology, S.A.3
CitySynergyTM COVID War Room in CascaisA successful first moverCascais Municipality has quickly adopted CitySynergyTM COVID War Room to face the pandemic.Keen on responding to its citizens’ requests, maintaining their safety and health, and rapidly recovering its economic activity and tourism, Cascaispartnered with Deloitte to thrive during and after the pandemic.ImplementationOccurrence MapResults Holistic overview and management of the entireCOVID-19 process in one single platform(suspicious cases, test schedules and results, andmaps showing the spread of infection) Maximum efficiency of their health, emergency andother related resources20,298# scheduled tests92%Tests Realization Rate Citizen engagement, by involving them in the battleagainst COVID-19 National and international perception ofconfidence and security, key to restoring itstourism-based economic activity27Call centers operators for COVIDIndicators computed with data from 03/19 - 06/17“These kind of initiatives [mass testing the population] also increasepeople’s confidence, which is needed now that we are trying torestart the economy. CitySynergy boosted the process.”Miguel Pinto Luz – Deputy Mayor of CascaisDeloitte Technology, S.A.4
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”)and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more.Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our network of member firms in more than 150countries and territories serves four out of five Fortune Global 500 companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters atwww.deloitte.com.This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms or their related entities (collectively, the “Deloitte network”)is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, youshould consult a qualified professional adviser. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on thiscommunication.
Deloitte Technology, S.A. 4 A successful first mover Cascais Municipality has quickly adopted CitySynergyTM COVID War Room to face the pandemic. Keen on responding to its citizens’ requests, maintaining their safety and health, and rapidly recovering its economic activity and tourism, Cascais partner
