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RETAIL MANAGEMENTSOFTWAREJAN UA RY 2 0 19Powered byMethodology
CONTENTS3 Introduction5 Defining RetailManagement Software6 FrontRunners(Small Vendors)8 FrontRunners(Enterprise Vendors)10 Runners Up16 Methodology Basics2
INTRODUCTIONThis FrontRunners analysisEnterprise Vendor graphic had ais a data-driven assessmentminimum qualifying score of 3.83identifying products in the Retailfor Usability and 3.64 for UserManagement software market thatRecommended, while the Smalloffer the best capability and valueVendor graphic had a minimumfor small businesses. For a givenqualifying score of 3.68 for Usabilitymarket, products are evaluated andand 3.67 for User Recommended.given a score for Usability (x-axis)and User Recommended (y-axis).FrontRunners then plots 10-15products each on a Small Vendorand an Enterprise Vendor graphic,based on vendor business size, perTo be considered for the RetailManagement FrontRunners, aproduct needed a minimum of 20user reviews published within 18months of the evaluation period.category.Products needed a minimum userIn the Retail Managementand User Recommended in both theFrontRunners infographic, theSmall and Enterprise graphics.rating score of 3.0 for both Usability3
IntroductionThe minimum score cutoff to be included inthe FrontRunners graphic varies by category,depending on the range of scores in each category.No product with a score less than 3.0 in eitherdimension is included in any FrontRunners graphic.For products included, the Usability and UserRecommended scores determine their positions onthe FrontRunners graphic.4
D E F I N I N G R E TA I LMANAGEMENTS O F T WA R ERetail Management softwareas at least one of the following:helps retailers ring upaccounting management, customercustomers, update inventory levels,management and/or reporting/present basic reports and keep trackanalytics.of customers.Software Advice’s FrontRunnersis focused on the North AmericanRetail Management market. Weidentify this set of core capabilitiesfor the Retail Managementcategory: point of sale andinventory management, as well5
FRONTRUNNERS(SMALL VENDORS)F R O N TR U N N ER S FO R RE TA IL MA NAGE ME NT,JA NUA RY 2 0 1 9For each individual rating in both the Usability andUser Recommended criteria, the methodologyweighs recent reviews more heavily.6
FRONTRUNNERSSCORES(SMALL VENDORS)TOTALSCOREUSABILITYSCOREUS E RR E CO M M E N DEDS CO R E1CashFootprint P Point of Sale9.144.674.474Wylie Business Systems9.114.664.455ACE Retail 30008.974.554.436Kounta8.924.534.387Paladin 112Windward System Five7.503.693.817
FRONTRUNNERS(ENTERPRISE VENDORS)F R O N TR U N N ER S FO R RE TA IL MA NAGE ME NT,JA NUA RY 2 0 1 9For each individual rating in both the Usability andUser Recommended criteria, the methodologyweighs recent reviews more heavily.8
FRONTRUNNERSSCORES(ENTERPRISE VENDORS)TOTALSCOREUSABILITYSCOREUS E RR E CO M M E NDEDS CO R E1Square for .444.334Epos Now8.604.284.325Vend8.484.294.186Lightspeed Retail8.464.214.247Cin78.414.204.218LS One8.243.864.389ShopKeep7.984.033.9510Bindo POS7.844.113.7311Revel Systems7.693.853.8412NCR Silver7.493.843.659
RUNNERS UPA&B POS ProAvercast Forecasting SolutionsACCEO Retail-1BarTabACCEO Smart VendorBemacashAccuPOSBepozACR Point-of-SaleBevo POS by BenseronAction CardBill To YouAdaPos more Boxy POSAdaptive JewelryBravo POSAeroRetailBrigade POSAgilironBrightpearlAll in One Restaurant SolutionsBrink POSAmber POSBusiness Control OneStepAmbur POSBusinessMind for JewelersAmicusC-Store OfficeAptosCash Register ExpressAralcoCashier LiveARMS USACashOrCardPOSArtisanCatapult by ECRS10
Celerant Command RetailFattmerchantCellSellFedelta Point of SaleCellSmart POSFigmentChainDriveFlexBookerCheckout ProfessionalFloral FrogCluster POSFloranextCOMCASH Retail ERPFoko RetailConsignProForm.com (Suite)Copper POSGeelusCORESenseGenesis AdvantageCountrGiftLogicCrunchTime Back OfficeGlossGeniusCumulus RetailGoEasyPOS SoftwareDealPOSGoECart 360Dynamics RMSGoSpotCheckECi RockSolid POSGotmerchant.comEDGE by AbbottGusto (by Dovetail )ePaisaHarbortouch EchoERPLYHarbortouch EliteEverest SoftwareHDPOS smartFashion-WareHikeFashionPro Retail POSHireHop11
IBM Watson CommerceLiquid Assets Point of SaleiConnect POSLivePOSIndicaOnlineLoyalty & RewardsInkling SystemsLoyverse POSIntelligent Pharmacy SoftwareMaitreD POSInTouchPOSMi9 Retail SuiteiRetailMicroBiz Cloud POSiVend RetailMioSaloniWireless Point Of SaleMobiSoft ProJazvaMonsoon MarketplaceJDA SoftwaremPower BeveragekafeliveNetSuite - RetailKeystroke POS SoftwareNoblyKORONANova POSKrunchboxOctopusLagniappe Pharmacy Services (LPS)Odoo Point of SaleLead CommerceOMAK POS 360Liberty SoftwareOmnia Dynamic PricingLiberty4 ConsignmentOnline Food Ordering SystemLightning OnlineOpenbravo ERPLIGHTSPEED Restaurant POSOracle ERPLionWiseOrderhive Plus12
OrdyxPrimeCarePawnMasterProductsup SuitePayGo POSPronto Xi ERPPBS ManufacturingProphetLine for WindowsPeachWorksQuetzalPetpooja - Restaurant ManagementPlatformQuickbooks POS by Big Hairy dogPharmacy Management SystemspimcorePivotal CRMPomodoTech by ADI BusinessSolutionsRanceLab FusionERPRapid Bev POSRapid Garden POSRapid POSRE 2.0POS EasyRental Software by Rent it BizPOS SystemRentmanPOS-JRentraxPOSbistroRestaurant Manager by Action SystemsPosential POSRETAILPOSIM EVORetail Execution PlatformPOSiSalesRetail ExpressPOSitive for WindowsRetail HeroPOSsible Restaurant POSRetail ProPoster POSRetail STARPriceEdgeRetailbean LitePrimasellerRetailMagic13
oSocial TasteRezku POSSoftTouchRicochet Consignment SoftwareSplitAbilityRICS SoftwareSpringboard RetailRQ Retail ManagementSpruceRunIt RealTimeSquare Point of SaleSalesVuStarmount Customer EngagementSuiteSalesWareSalon and Spa UltimateSalonTargetSAP tSilverware AvrioSimpleOrderStitch LabsStoreLIVE!StoremapperStorepoint Store chTeamPOSSlickPOSTeamwork Retail by Retail CloudTechnologiesSmartRetailThe Consignment Shop14
Thr!ve POSWireless Standard POSTick-It!XERA POSTiger POSXpertMart POStillYellow Dog InventorytillpointYo!KartTimeForge HRYourcegid RetailTo be CheckedZentail CommerceUASZigZaguniCentaZoeyUNION POSUnivex Retail SoftwareUTC Retail MerchantVendioVersAccountsVin eRetailVisual Retail PlusVivonet Point of SaleW3bstore.comWaiteriowebCRMWinkWinRx15
METHODOLOGYBASICSThe FrontRunners methodologyassesses and calculates ascore for products on two primarydimensions: Usability on the x-axisand User Recommended on they-axis.The Usability score is a weightedaverage of user ratings including: End-user ratings of one to fivestars on how valuable usersconsider the product to berelative to its price. End-user ratings of one to fivestars on how likely they areto recommend the product toothers.There are up to two FrontRunners End-user ratings of one to fivestars on the product’s ease of use.graphics for each market, one End-user ratings of one tofive stars on the product’sfunctionality.Vendors graphic. The Small VendorsThe User Recommended score isan overall weighted average ofscores including:Small Vendors and one Enterprisegraphic highlights qualifiers fromsmaller (by employee size) vendors,while the Enterprise Vendorsgraphic displays qualifiers for larger(by employee size) vendors.16
M ethodology BasicsMarkets are defined by a core set of functionality,and to be eligible for FrontRunners, productsmust offer that core set of functionality. Corefunctionality required is determined by ourresearch analysts, who provide coverage for andhave familiarity with products in that market.Additionally, a product must have at least 20unique user-submitted product reviews publishedwithin 18 months of the start of the analysis periodacross the three Gartner Digital Markets webproperties: softwareadvice.com, capterra.com andgetapp.com.Inclusion in the Small Vendor or EnterpriseVendor FrontRunners graphics is based on vendoremployee count. Vendors eligible for the EnterpriseVendor graphic must have more than the medianemployee count for all vendors in the market, or100 employees—whichever is greater. Vendorswhose employee counts do not meet either ofthose thresholds qualify for the Small Vendorgraphic.In the event fewer than 10 products qualify for either a SmallVendors or Enterprise Vendors FrontRunners graphic, the vendorsthat do qualify will be combined into a single graphic.117
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Harbortouch Echo Harbortouch Elite HDPOS smart Hike HireHop. 12 IBM Watson Commerce iConnect POS IndicaOnline Inkling Systems Intelligent Pharmacy Software InTouchPOS . Online Food Ordering System Openbravo ERP Oracle ERP Orderhive Plus. 13 Ordyx PawnMaster PayGo POS PBS
