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OCTOBER 2014arrowlifeSafety Management SystemArrow is rolling out its enhanced Safety Management System at a Division near youArrow is widely recognized as a company that operates safe and wellmaintained equipment, follows high ethical and compliance standards andretains the best trained employees, lease operators and second drivers inthe transportation and materials handling sectors.Health, safety and the preservation of the environment in which we operateis a top priority at Arrow. We are committed to providing a healthy and safeworkplace for our employees, lease operators and sub-contractors, andsafe and reliable service to our customers. Our Safety ManagementSystem can be summed up in a few words;“Our goal is to keep our employees, the publicand the environment out of harm’s way.At Arrow, Safety is Everyone’s Responsibility”.All levels of management, employees, lease operators and their drivers, aswell as sub-contractors are individually and collectively responsible andaccountable for Arrow’s health, safety and environmental performance.Continually improving what we do as a business is key, and at the forefrontof this is safety.This year a complete review of our processes brought about thesimplification of our Safety Management System (SMS) and a total re-writeof our literature and guidance to leadership. Best practices and regulatorycompliance is summarized in the six SMS Key Elements;Training and Supervision: Arrow will ensure that all employees,lease operators and sub-contractors are well trained and supervised tosafely complete their daily activities.Written Instructions: Hazards will be identified and controlled. Safeoperating procedures will be documented and made accessible to everyone.Meetings: In order to help foster and develop safe work procedures,meetings will continue at all levels of the organization.Investigations:Future injuries and losses can be prevented bymaking changes based on investigation data.Inspections: Early identification of unsafe conditions or work practicesis vital to the well-being of our employees and contractors.Periodic Review:We will use audits to identify the extent andeffectiveness of our Safety Management System.While this may appear simple by today’s sophisticated standards, our SMSis simple to visualize, communicate and live by. Behind the scenes theSMS key elements are supported by several relevant and specializedappendices that will be communicated with and used for the division’sspecific customer, compliance and regulatory needs.Leadership, simplification and accountability will help engage the workforcein meeting and exceeding our global health, safety and environmentalstewardship goals.Inside this issueMilestones2Winter is Coming—Is Your Family Prepared?5Holiday Card Contest6

PEOPLERickViventi25 yearsMilestonesThe employees mentioned below reached their milestones between June and August 2014.Please join us in congratulating these people for their time with Arrow. Great people work here.ARROW MARINESERVICES2 yearsDaniel DaSilvaASHCROFTRick (right) receives a congratulatory handshakefrom Roy TakiAlthough officially it’s Rick’s 25 year anniversarywith Arrow, he has been part of the Arrow familysince 1984, when Doug Collins hired him to workdispatch at the Kamloops Chips Division. Fouryears later Rick was laid off but Arrow wasfortunate enough to hire him back as OperationsSupervisor in 1989.Shortly after rejoining Arrow, Rick began to put intopractice his education in Industrial Hygiene. It wasclear from the start that helping shape Arrow’ssafety culture was where he needed to be. Rick’spassion for safety and employee-centric approachhas been a winning combination and a clearreason why he’s been Arrow’s Director of Safety formany years.“Safety is not about laws and compliance, it isabout the people,” said Rick. “If you put people firstyou will always exceed requirements of the law.”“For over 25 years, we have depended on Rickto navigate the way through a safety andenvironmental landscape that seems to getmore complicated everyday. Rick is completelyfocused on helping to build a culture of safety atArrow and is committed to getting us all homesafely at the end of our workday,” said ArrowChairman and CEO, Jack Charles Jr.2 yearsMike EichhorstJim McIntyreBC RELOAD LOGISTICS2 yearsGordon McKinnonStevan GresakCHILLIWACK2 yearsJames WhalenMichael PinkusQUESNEL15 yearsClarke Richet5 yearsKen SettleRobin Green2 yearsAlvin RausseBonnie DecoomanClifford CaveEric RedekopGRANDE PRAIRIEKAMLOOPS RELOAD2 yearsJordon BeyNorm HollierScott Shuker5 yearsJack AngstadtPEACE RIVERKAMLOOPS CHIPS20 yearsEdward DickensJack FowlieRoss Sanders15 yearsAllen Ladobruk2 yearsAndrew SchmidtFred TuckKevin StretchLloyd GordonMitchell ArchambaultRobert HermannKAMLOOPS CORPORATEOPERATIONS25 yearsRick Viventi5 yearsShane Zulyniak2 yearsJames Cathcart10 yearsMichael David5 yearsCornelius NeufeldMichael ConnellCHILLIWACK RELOAD5 yearsPatrick WestSHERWOOD PARKRELOAD5 yearsDavid Sevigny2 yearsDalton HagenEDMONTON RELOAD2 yearsKen ChapmanPORT COQUITLAMRELOAD2 yearsPaul NasoA special mention to Clarke Richet andAllen Ladobruk for their 15 years of service.Jack Fowlie20 yearsOver the past 20 years, Jack Fowlie has held anumber of titles at Arrow. Originally hired as a driver byJoe Mather in 1994, Jack quickly moved to beingLead Hand. He was promoted to OperationsSupervisor and then promoted again to DivisionRick has one son, three daughters and a rich lifeoutside of work. Beyond traveling for work (whichhe does a fair amount), he is constantly thinking ofhis next adventure. He also enjoys cycling and hasrecently completed the Ride to Conquer Cancer,the Penticton Gran Fondo and recently competedin the cycling events at the BC Seniors Games inLangley, BC.Ed with his horseTed Dickens20 yearspeople—most of the guys would give me theshirt off their back if I needed it,” said Ted.Ted Dickens has been an Arrow driver for 20years. Since being hired by Joe Mather and RoyTaki, he has worked out of the Kamloops ChipsDivision. He has stayed with Arrow for such a longtime because he values working out of Kamloopsand admires Arrow’s decisiveness in business.When he is not driving for Arrow, Ted drives for thecommunity. He pitches in as a school bus driverfor the farmers’ children in his community ofMonte Lake during haying season. While he’d liketo spend more time fishing, his days off are filledwith mending fences and tending to his livestock.“I like that Arrow isn’t afraid to act onopportunities. When we see somethingworth doing, we put in the effort,” said Ted.“And if it isn’t working, we aren’t afraid to pullthe plug—that’s good leadership.”“I worked with Ted for better than eight years. Tedalways came to work with a smile on his face andwould complete his shift with no complaints. I reallyappreciated his approach and valued our workingrelationship,” said Mike Pinchin, Regional Managerof Mining and Aggregates. “Congratulations on 20years Ted. You are a good man to have on the team!Thank you for your contribution.”“I enjoy driving and I’m confident in what I do.Also, I like that I work with wonderful2Jack (left) catches a lunker on the HoteiManager at the Nelson Reload. A few years later, hedecided to become a Lease Operator Driver at ourKamloops Chips Division.For the last 10 years, he has been an Owner/Operator at Kamloops Chips.Continued on pg 3

SAFETYWinter is Coming—Is Your Family Prepared?Winter is once again approaching (I hearlaughter south of the border). We do our best tomake sure our employees are prepared for thistime of year, but what about your families thatdrive out on the highways through harshconditions? Consider the following points aboutvehicle preparation, especially if you haveyoung drivers in your family who can often benaïve with regards to winter.Winter weather is hard on your vehicle and itsengine. Here are some tips to help you makesure your ride is up to the challenge:1. Install winter tires. Use four matched wintertires that carry the winter tire logo (below).2. Winter tires improve driving safety byproviding better traction in snow, slushand icy conditions and remain pliable atlower tempuratures. Check for wearbefore installing the tires and check tireair pressure frequently, as it decreases incold weather.3. Get your car winter ready with apreventative maintenance check-up.Make sure your electrical, cooling,heating, exhaust systems and brakes arein tip-top shape.4. Change your wiper blades to winterblades. They are heavier and push snowand ice more easily.5. Clear snow and ice from all windows,lights, mirrors, hood and the roof. Afterstarting your vehicle, wait for the windowto defrost completely to allow clearvisibility all around.6. If you have a cell phone, make sure it’scharged and bring it with you. A carcharger for the phone is a smart deviceto have on hand. Cell phone batteriescan freeze in very cold weather. Don’tleave your phone in the car for extendedperiods of time.7. Make sure your windshield washerreservoir is full, and carry extra washerfluid in your vehicle.8. Be prepared by packing a winter survivalkit. Recommended items include: Emergency kit containing non-perishablefood, blankets and first aid supplies Windshield scraper and snow brush Extra windshield washer fluid Spare tire, wheel wrench and jack Shovel and traction mat, sand or kitty litter Fuel line antifreeze Flares and matches or lighter Tire chains and gloves Flashlight and extra batteries Battery jumper cables Extra clothing and footwear Sandbags for extra weight9. Keep your gas tank topped up. This willhelp to avoid condensation and moist airinside the tank, which can cause fuellines to freeze and other serious issues.10. If you get stuck in a storm, don’t panic.Avoid overexertion and exposure. Stay inyour vehicle and open your windowslightly to make sure you have a supplyof fresh air. Use a survival candle forheat. Set out a warning light or flaresBe aware of you family’s travel plans if they areheading out on the highway, make sure theyhave arrived at their destination.More information can be found orking Around OverheadPower Lines—One of NorthAmerica’s Leading Causesof FatalityBetween 2003 and 2010, 1,938 workers in theUS and Canada were killed while on the job byelectrocution. The majority of these fatalitieswere due to equipment coming in contact withoverhead power lines.Across Canada and the USA, Arrow’s yardshave multiple pieces of equipment that couldcome into contact with overhead power lines.This includes cranes, excavators, forklifts, frontend loaders and man lifts, not to mention ourtrucks, which can be at risk of contact whenmoving oversized loads down the highway.Everyone working in our yards should beaware of where the power lines are located.Before carrying out a task, whether liftingproduct using a crane or unrolling the tarps ona chip trailer, all employees need to ask this lifepreserving question: Where’s the line?The following steps as presented by BC Hydrowill help you return home safely to your familyevery day.5