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CUSTOMER INNOVATION STUDYInfor CloudSuite Industrial (SyteLine)Infor cuts order fulfillment time by over 85% withInfor CloudSuite Industrial (SyteLine)“The implementation of Infor CloudSuite Industrial (SyteLine) has provided asignificant number of benefits and dramatically improved speed and accuracyof one of the company’s most important set of business processes.”Mike BrooksCIO, Inforinfor.com
Table of Contents3Facts at a glance4Executive overview5 Situation analysis When it’s time to change: do it right,the first time6Innovation strategyIdentifying the best8ResultsWidespread benefits by working smarter,not harder9Looking aheadThe start of something big10 Learn more
Facts at a glanceHEADQUARTERSINDUSTRYEMPLOYEESNew York, NYHigh-Tech & Electronics15,000TOTAL NET POSITIONWEBSITEINFOR PRODUCTS AND SERVICES 2.7Bwww.infor.comInfor CloudSuite Industrial (SyteLine )Customer Innovation Study: Infor CloudSuite Industrial (SyteLine)3
Executive overviewSituation analysis nable to process orders and software distribution efficiently and accurately,Uwithout compromising timely revenue recognition or customer satisfaction.High-levelimpact87%reduction in average order fulfillment time Lacked a scalable, intuitive platform capable of supporting dynamic business requirements. Required heavy human intervention throughout the process, resulting in errors andreduced throughput.10% Obsolete and unsupported software elevated business risk.reduction of required headcount tomanage processesInnovation strategy I mplemented Infor CloudSuite Industrial (SyteLine) based on extensive research of availableoptions, to manage electronic and physical software requests for order managementand distribution. Utilized an easy-to-customize, scalable application. Provided real-time visibility into individual shipment status to facilitate expedited errormitigation and more accurate order information. Integrated Infor CloudSuite Industrial (SyteLine) with the company’s existing Infor ION interfaces to provide cross-enterprise application synchronization.90%reduction in errors related to fulfillmentResults Fully automated the electronic order fulfillment process, which helped to reduce theaverage time to fulfill an order from 15 minutes to 2 minutes, and freed up the equivalentof one full-time employee. Leveraged the intuitive Infor CloudSuite Industrial (SyteLine) user interface to support at-aglance view of order status and to eliminate the need for multiple legacy reports. Eliminated the need for IT involvement in the creation of forms and custom fields byutilizing the customizable grid view of data, making it possible to quickly accommodatechanging business requirements. I mproved data validation and problem resolution times throughout the process byintegrating the application with Infor ION interfaces.Customer Innovation Study: Infor CloudSuite Industrial (SyteLine)4
SITUATION ANALYSISWhen it’s time to change:do it right, the first timeTaking care of businessThe ability to efficiently process andfulfill orders is fundamental to Infor’songoing success; the reliance of thesefunctions on a legacy applicationthat was obsolete and out of supportformed a burning platform for change.Overlooked or inaccurate shipmentscreated the potential for missed revenueand compromised financial performance.The age of the application discouragedenhancements, making it impossible torespond to changing business needs.The absence of formal support expertisedramatically increased business risk.Infor’s fiscal quarter-based accountingmodel placed great emphasis onprocessing a majority of orders withina compressed period of time everythree months; any restrictions todelivering products would jeopardize thecompany’s ability to recognize revenueand ensure customer satisfaction.To further compound the situation, thelegacy application relied heavily onhuman intervention in order to processand fulfill orders, with each interventionintroducing the possibility of errors andtime delays.Customer Innovation Study: Infor CloudSuite Industrial (SyteLine)An initiative was launched to movefrom the current system to a supportedapplication that would manage thefulfillment process for electronic andphysical software distribution with greaterperformance, improved integrations, andan enhanced user experience. The newimplementation was required to exceedprevailing industry norms for orderprocessing and management. It also hadto be capable of fully supporting Infor’sdynamic business requirements.5
INNOVATION STRATEGYIdentifying the bestSyteLine shinesAs part of the project team’s duediligence, they conducted an analysisof numerous products, both externaland internal to Infor. The mandatewas to identify the absolute best fitagainst requirements, irrespective ofan application’s origin. After evaluationagainst a stringent set of predefinedcriteria, and extensive reviews ofavailable options, it was determined thatInfor CloudSuite Industrial (SyteLine)would be the optimal solution formanaging the company’s distribution andorder processing needs.The Infor CloudSuite Industrial (SyteLine)implementation would empowerthe company’s order managementfunctions, customer support, andproduct management systems, aswell as the download center; togetherrepresenting some of the most criticaland fundamental business processes inthe entire company.The implementation plan entailedthe use of Infor CloudSuite Industrial(SyteLine) to capture the electronic andphysical software requests from ordermanagement into an easily maintainedand manageable system. Manualintervention and modifications throughoutthe electronic distribution process wereto be minimized, and eliminated whereverpossible; the anticipated accelerationwould enable timely fulfillment and speedup revenue recognition. Having real-timevisibility into individual shipment statuswould expedite error mitigation andsupport, providing customers with moreaccurate order information.Customer Innovation Study: Infor CloudSuite Industrial (SyteLine)Infor CloudSuite Industrial(SyteLine) proved to be easy tocustomize, intuitive to navigate,scalable, and able to easilyintegrate with the company’sexisting state-of-the-artInfor ION interfaces.6
XXXXXXXValue realizedBy completely automating the fulfillment ofelectronic orders, the average time to fulfillan order has been reduced from 15 minutesto 2 minutes; this has freed up the equivalentof one full-time employee to focus onother tasks.The intuitive Infor CloudSuite Industrial(SyteLine) user interface and use of standardforms supports an at-a-glance view of orderstatus and has eliminated the need formultiple legacy reports.Customer Innovation Study: Infor CloudSuite Industrial (SyteLine)Reports are easy to configure and availableacross the application. End users areable to use online training materials toquickly become proficient in navigating theapplication and share data.Infor CloudSuite Industrial (SyteLine)’scustomizable grid view of data allows usersto modify forms with no development effort,and the ability to easily add custom fieldsmakes it possible to quickly accommodatedynamic business requirements.7
RESULTSWidespread benefits byworking smarter, not harder29%A dynamic application fora dynamic environmentInfor CloudSuite Industrial (SyteLine)’sease of integration with all existing InforION interfaces allows for improved datavalidation throughout the process; if anerror situation does occur, immediatenotification reduces the time needed tocorrect the problem. Infor ION ensuresthat updates between previouslydisparate applications, such as the ordermanagement and billing systems, arenow nearly instantaneous, whichhas eradicated synchronization andmapping issues.DetailedimpactInfor CloudSuite Industrial (SyteLine)provides a robust platform for futureexpansion and growth in businessvolumes, removing the need to replacethe application because of changingbusiness conditions.“Infor CloudSuite Industrial (SyteLine) hasproved to be a tremendous improvementfrom our previous system and hasenhanced performance, provided forscalability, streamlined processes, andenhanced the end user experience.We’re delighted with the outcome,”summarizes Mike Brooks, Infor’s CIO.Customer Innovation Study: Infor CloudSuite Industrial (SyteLine)increase in employee productivity3months of lead time per reportavoided by eliminating reliance on ITfor customized report generation100%reduction in fail rate attributable tohuman error8
LOOKING AHEADThe start ofsomething bigThe successful implementation of the Infor CloudSuiteIndustrial (SyteLine)-based order fulfillment system givesInfor the perfect platform for the migration of additionalapplications, including incorporating functionalityto replace items like the company’s license keymanagement system.“Infor solutions are renowned acrossthe industry for their ability to maximizebusiness benefits, so it is always great toexperience this first-hand by again drivingvalue throughout the enterprise with thedeployment of another Infor product.”Mike BrooksCIO, InforCustomer Innovation Study: Infor CloudSuite Industrial (SyteLine)9
Learn moreInfor implemented SyteLine to manage electronic andphysical software requests for order management anddistribution. As a result, Infor cut order fulfillment time by87%. Infor CloudSuite Industrial (SyteLine)’s integrationwith the company’s existing Infor ION interfaces allowscross-enterprise application synchronization.3:10Watch video ›Infor delivers significantSyteLine releaseCloud deployment forInfor SyteLineInfor SyteLine QualityControl SolutionMajor enhancements provide manufacturerswith agility through multi-site options,improved financials, cloud, compliance,and Infor 10x integration.Infor SyteLine already helps manufacturersworldwide improve performance and reducecosts, while web technology keeps top firmsconnected to the rest of the business world.Now you can combine and multiply thosebenefits by subscribing to Infor SyteLinethrough a cloud —computing platform.Infor SyteLine Quality Control Solutionsupports quality activities relating to receiving,manufacturing, shipping and returns.Read more ›Read more ›Read more ›Customer Innovation Study: Infor CloudSuite Industrial (SyteLine)10
Infor builds business software for specific industries in the cloud. With 15,000 employees andover 90,000 customers in more than 170 countries, Infor software is designed for progress.To learn more about Infor, please visit www.infor.com.infor.comCopyright 2017 Infor. All rights reserved. The word and design marks set forth herein are trademarks and/or registered trademarks of Infor and/or related affiliates and subsidiaries. All other trademarks listed herein are theproperty of their respective owners. This document is provided for informational purposes only and does not constitute a commitment to you in any way. The information, products and services described herein are subjectto change at any time without notice. www.infor.com.INFDTP1444973-en-US-1017-4
Infor SyteLine Infor SyteLine already helps manufacturers worldwide improve performance and reduce costs, while web technology keeps top firms connected to the rest of the business world. Now you can combine and multiply those benefits by subscribing to Infor SyteLine t
