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NATIONAL DIRECTORY OF CONTACTSUse these contacts to verify duplicate participation, or obtain verificationfor SNAP Benefits. This directory is intended for use by authorizedpersonnel in the administration of the SNAP Program.Please DO NOT provide these contact numbers to clientsALABAMARevision Date: 07-24-19ALASKASNAP Participation: Email contact preferredAlaska Dept of Health & Social Servicesto: fs@dhr.alabama.govDivision of Public Assistance for SNAP andother participation questionsFor other participation questions:Betty S. White, Program ManagerAll requests should be emailed to:Alabama Dept. of Human Resourcesverifications@alaska.gov50 Ripley St, S. Gordon Persons Bldg.Montgomery, AL 36130-4000Email: Betty.White@dhr.alabama.govPhone: 334-242-1745; Fax: 334-353-1363Medical Benefits: Phone (334) 242-5010Email: PIDParis@medicaid.alabama.govTANF/FIP: No TANF information given overthe phone.Email:DHR PA Helpdesk@dhr.alabama.govFAX number for TANF inquiries:(334) 242-0513.Claims: Email contact preferred to: AvisBufordSame address as above.Avis.buford@dhr.alabama.govPhone(251) 450-7545; Fax 251-450-7544WEB: www.dhr.alabama.gov
ARIZONADept. of Economic Security CommunicationCenterEmails are preferred over faxing requests.Email requests to:Azstateinquiries@Azdes.govARKANSASRuthie BroughtonDHS Program Manager, Customer AssistanceUnitPO Box 1437, Slot S-341Little Rock , Arkansas 72203-1437Phone: 501-682-8993Toll Free: 1-800-482-8988FAX: 602-353-5746Phone number for status request messagescan be left at:(602) 771-2047Email: Ruthie.broughton@dhs.arkansas.govFax: 501-682-8978WEB: www.des.az.govWEB: www.arkansas.gov/dhhsCALIFORNIACalifornia Department of Social Services744 P Street, MS 8-4-23Sacramento, CA 95814-6400OUT OF STATE INQUIRIESThe city and/or county in which the clientresided in California must be provided inorder to provide a referral to one of the 58counties for verification of benefits.Telephone number: (916)651-8848; press 1,then press 7ORFAX number: (916)651-8866 CentralIndexListing.pdf to get aCentral County Index Listing.COLORADOPreferred method of contact is email:Outofstateinquiries@state.co.usContact phone number: 1-800-536-5298,Option 2Colorado Department of Human Services1575 Sherman St. 3rd FlDenver, CO 80203Fraud Hotline: 1-877-934-6361 recordingPARIS: 1-800-359-1991WEB: www.cdhs.state.co.us
CONNECTICUTDepartment of Social Service55 Farmington Ave.Hartford, CT 06105-3725For SNAP/Medicaid/Cash benefits otherthan TANF:Please send an email from you State orCounty email account on your agency’sletter head to: TPI.EU@ct.gov.Requests must include names, dates of birthand last4 digits of SSN for each individual for whomverifications are being sought. Also includewhat programs you need verified and theapplication address in your state.Allow 3 to 5 working days for a response.Telephone: 1-860-424-5030DELAWAREFOR SNAP/TANF/CHILDCARE/MEDICAIDDelaware Division of Social ServicesPO Box 906, New Castle, DE 19720Phone: 302-571-4900To verify public assistance benefit status inDelawarefor dual participation alerts, please send anemail fromyour STATE or COUNTY email account to:Email: DHSS DSS Outofstate@state.de.usWeb: http://www.dhss.delaware.gov/dhss/dssFor TANF:Telephone: 1-860-424-5540Fax request on your Agency’s Letterhead to1-860-424-4886Allow 3 to 5 days for a responseAll PARIS related information requests:FAX: 860-424-5333 or EMAIL:Contact.Paris@ct.govDISTRICT OF COLUMBIAVivessia Avent, Program AnalystEligibility Review and InvestigationsDistrict of Columbia Department of HumanServices, Office of Program Review,Monitoring and Investigation645 H Street, N.E. – 3rd FloorWashington, D.C. 20002Office : (202) 535-1145eFax: (202) 645-4197Email: vivessia.avent@dc.govWeb: www.dhs.dc.govFLORIDAOut of State inquiries:Miami Call CenterPREFERRED METHOD: Email to:SNR.D11.SFL.CallCenter@myflfamilies.com(You should hear back from them within 5business days)Dept. of Children & Families1317 Winewood Blvd., Bldg. 3, Room 435Tallahassee, FL 32399-0700Phone: 866-762-2237WEB: www.dcf.state.fl.us/ess/
GEORGIADFCS Customer Service Operations2 Peachtree Street, Suite 8-268Atlanta, Georgia 30303Phone: 1-877-423-4746: Fax: 1-888-7409355.Email inquiry is the preferred method:Send requests for out-of-State verificationto: DHS-OIG Out-of-State Inquirymailbox: ga.paris@dhs.ga.govHAWAIIDepartment of Human ServicesState Office Administrative Assistant (FSP &TANF)Benefit, Employment & Support ServicesDivision820 Mililani Street, Suite 606Honolulu, Hi 96813Phone: (808) 586-5720 (SNAP)Phone: (808) 586-5732 (TANF)If unable to get through, please call (808)586-5735 for both SNAP/TANF.WEB: http://hawaii.gov/dhsGUAMMaria Cindy F. Malanum, Social ServicesSupervisor IBureau of Economic SecurityDivision of Public WelfareDepartment of Public Health and SocialServices123 Chalan KaretaMangilao, Guam 96913Email: mariacindy.malanum@dphss.guam.govContact No. (671) 735-7288/7237Fax: (671) 734-7092WEB: http://dphss.guam.govIDAHOIdaho Department of Health & WelfareDivision of Welfare, 2nd FloorP.O. Box 83720Boise, ID 83720-0036Contact information to verify benefit status forapplicants in your state coming from Idaho:Phone: (208) 334-5815Fax: (208) 334-5817 or 1-866-434-8278Email: mybenefits@dhw.idaho.govTo verify benefit status in Idaho for clientsalready active on benefits in your state (dualparticipation alerts & investigations, PARISmatches, etc.), please contact the Fraud Unitvia e-mail at: fare.idaho.gov/
ILLINOISIllinois Department of Human ServicesBureau of Customer and Support Services600 East Ash St., Bld. 500Springfield, IL 62703For a convenient and faster response e-mailus at:DHS.OUTOFSTATE@ILLINOIS.GOV(Please choose Out of State tab and followprompts)Allow 3-5 Business days for a response.Phone: (217) 524-4174WEB: www.dhs.state.il.us/contactusINDIANAIndiana Family and Social ServicesAdministrationP.O. Box 1810Marion, IN 46952Indiana no longer accepts faxed/telephoneinquiries.Out of state inquires for SNAP/TANF/Medicaidshould be submitted toINoutofstate.inquiries@fssa.IN.gov.Requests must include names, dates of birthand last4 digits of SSN for each individual for whomverifications are being sought. Also includewhat programs you need verified.Paris Unit Inquiries:parisinquiries@fssa.IN.govIOWAIntegrated Claims Recovery UnitPO Box 36570Des Moines, IA 50315To verify benefits and/or TANF months:Call Integrated Claims Recovery Unit at:Phone: 1-877-855-0021; OR Fax: 515-5644095 OR Email: ICRU@dhs.state.ia.usTo have an active Iowa case closed:Clients can call Customer Service Call Centerat 1-877-347-5678 OR Email:IMCustomerSC@dhs.state.ia.usWebsite: www.dhs.state.ia.usWEB: www.in.gov/fssa/KANSASKansas Department for Children and FamiliesEconomic and Employment Services555 S Kansas Avenue, 4th FloorTopeka, KS 66603Kansas no longer accepts faxed inquires. AllSNAP and TANF out-of-state inquiries must beemailed to: DCF.EBTMAIL@ks.govFor all Medical inquiries, contact KansasDepartment of Health and Environment at:800-792-4884WEB: www.dcf.ks.gov
KENTUCKYSend OUT OF STATE INQUIRIES For SNAP,MEDICAID and TANF Email: Outofstateinquiries@ky.govPhone: 855-306-8959WEB: http://cfc.ky.govLOUISIANACara (Yvette) Shields, Program SpecialistLouisiana Department of Children and FamilyServicesBureau of Communications & GovernmentalAffairs627 North 4th Street, 8th FloorBaton Rouge, Louisiana 70802Phone: (225) 342-2342; FAX: (225) 342-9833Email: cara.shields@la.govTo inquire about Medicaid benefits; call 225342-9860 or fax: 225-389-8100 or emailOOS@la.govWEB: www.dcfs.louisiana.govMAINEA signed release is required to obtain theverification Out-of-State InquiriesACES Help Desk – Eligibility SpecialistsDepartment of Health and Human ServicesOffice for Family Independence19 Union Street, SHS#11Augusta, ME 04333MARYLANDMaryland Department of Human Resources311 W. Saratoga St.Baltimore, MD 21201For out of state inquiries, forward your requestto:Email: dhr.outofstateinquiry@maryland.govORPhone: (207)-624-4130Fax: (207) 287-3455E-Mail: DESK.ACESHELP@Maine.govTelephone: x.htmlFor PARIS matches, the contact information is:Email: paris.inquiries@maryland.govORTelephone: 410-238-1249
MASSACHUSETTSMA Department of Transitional AssistanceData Matching Unit600 Washington Street, 5th FloorBoston, MA 02111MAIL or FAX REQUEST ON AGENCYLETTERHEAD: FAX # 617-889-7847WEB: www.state.ma.us/DTAMICHIGANCurrent Benefit Information:Dept of Human ServicesPO Box 30037235 S. Grand Ave.Lansing, MI 48909Out-of-State Inquiries by Professional Staffonly:1-517-373-3908General SNAP Inquires by clients : 1-855-ASKMICHFAX: 1-517-335-6054Email: DHS-ICU-CustomerService@michigan.gov(Require client’s new address before theywill close case in MI (ifsending request via fax or email)WEB: www.michigan.gov/dhs
MINNESOTAMISSISSIPPIMinnesota Department of Human ServicesEconomic Assistance and EmploymentServices DivisionPO Box 64951St. Paul, MN 55164-0951Department of Human ServicesDivision of Field OperationsP.O. Box 352Jackson, MS 39205Phone: 1-800-948-3050Out of State Inquiries for case status ofSNAP and TANF programs and the numberof TANF months expended are providedthrough an automated web service.Go to the website by clicking on this link:OUT OF STATE INQUIRES:Email: ea.CustomerService@mdhs.ms.govThis is preferred method for requests:Minnesota SNAP and TANF VerificationWeb SiteORPlease include email address, agencytelephone number and mailing address. Alsoinclude case member’s name, date of birth,SSN, current mailing address and briefdescription of verification that is needed.Type the web site address into your browser FAX: 601-364-7469 (If using secure mail, theaddress bar:verification should be sent via WEB: www.mdhs.state.ms.usAt the web site home page, complete therequired fields for self- registration. In thecode field, enter the word guest. Afteraccepting the Oath, click the Next buttonwhich brings up the client information page.When all the client information has beenentered, click the submit button whichgenerates the request. A secure emailresponse will be sent to the requestor withthe results of the benefit verification.No other means for requesting thisinformation is offered.
MISSOURICorrespondence and Information UnitFamily Support DivisionDepartment of Social ServicesP.O. Box 2320,Jefferson City, MO 65102-2320Interactive Voice Response: 1-800-392-1261Email: Cole.CoXIX@dss.mo.govWEB: http://www.dss.mo.govOROut-of-State line: The Family SupportDivision Information Center at 855-FSDINFO or 855-373-4636, Option 3.MONTANAFOR SNAP:Julie NepineDepartment of Public Health & HumanServicesHuman & Community Services DivisionPO Box 202925, Helena, MT 59620-2925Phone: (406) 444-4987; FAX: (406)444-2770OREmail: jnepine@mt.govFor TANF:Montana Department of Public Health andHuman ServicesTANF Program111 N. Jackson, Helena, MT 59601FAX: (406)444-2770Email: TANF@mt.govWEB: http://www.dphhs.mt.gov/
NEBRASKACustomer Service CenterEconomic Assistance Customer ServiceCenterToll-free: 1-800- 383-4278WEB: www.accessnebraska.ne.govNEVADADept of Health & Human ServicesDivision of Welfare and Supportive Services1470 College ParkwayCarson City, NV 89706Out of State Inquiries:Email: WELFOOSINQUIRIES@DWSS.NV.GOVFor verification of TANF months:Nevada requires requests to be sent on @ letterhead. Please include clients; Name, Dateof Birth; the SSN or the last 4 of the SSN; and anebraska.govlisting of all household members who areapplying for assistance in your state. Also beMedicaid inquiries: Email atDHHS.MedicaidPolicyQuestions@nebraska.g sure to include the return information (yourname, phone, and fax #’s). Please allow 3 – 5ovbusiness days for a response.For States unable to email client info, FAX to:Nevada SNAP verifications: 702-631-4487 –ATTN: OOS Inquiries.NEW HAMPSHIREClient Services/SOP BrownDepartment of Health & Human ServicesDivision of Client Services129 Pleasant St, Concord, NH 03301WEB: http://dwss.nv.govNEW JERSEYDepartment of Human ServicesDivision of Family DevelopmentProgram Assessment and Integrity UnitP.O. Box 716, Trenton, NJ 08625-0716(609) 588-2283Contact: Katy HalvorsenFor out-of-state lookups for the New JerseyTel: 603-444-0348SNAP, TANF, GA and Medicaid programs, youEmail: outofstateinquiries@dhhs.state.must contact the county the recipientnh.usreceived benefits from. You will need toprovide the individual’s name, DOB and last 4Client Services #: 603-271-9700.digits of their SSN. For direct contactIn-state 800#: 1-800-852-3345 x 9700information for each county, see attached list.FAX: (603)-271-4230WEB: http://www.dhhs.nh.gov/WEB: http://nj.gov/humanservices/dfd
NEW MEXICOPreferred methods of contact is by:Email: outofstate.inquiry@state.nm.usMedical Assistance Division: 1-888-9972583Restitution Division: 1-800-431-4593EBT Cards: 1-800-843-8303Fraud Division: 1-800-228-4802New Mexico Human Services DepartmentIncome Support DivisionP.O.B 23482009 S Pacheco StreetSanta Fe, NM 87504WEB: www.hsd.state.nm.usNEW YORKTO VERIFY CURRENT STATUS/CLOSING DATEOF MEDICAID, SNAP BENEFITS OR TANFASSISTANCE OR TANF MONTHS: FAX Requeston your AGENCY'S LETTERHEAD to the OUTOF-STATE INQUIRY UNIT at 518-474-8090.Be sure to include correct return FAX number.No Email/Phone. Include customer’s fullname, DOB and last 4 digits of SS# - Pleaseinclude customer’s new address. If names ofall household members are not included,response may not be completely accurate.If you have not received a response in 5business days please direct an emailto:wendy.buell@otda.ny.gov or call 518-4863460.DO NOT SEND PARIS MATCH INQUIRIES TOTHIS UNIT. DO NOT SUBMIT REQUESTS TOMR. BACH*FOR FRAUD ISSUES ONLY:Stephen Bach, DirectorNYS OTDA, 4th Floor, 40 N Pearl St., Albany, NY12243Phone 518-402-0117Email: Stephen.Bach@otda.ny.govWEB: http://www.dfa.state.ny.us
NORTH CAROLINANORTH DAKOTANorth Carolina Department of Health &Human Services Division of Social ServicesOut of State Inquiries for SNAP, TANF andMedicaid:Out of State Inquiries for SNAP and TANF:Mail: DHHS (EBT) Call CenterP. O. Box 190Everetts, NC 27829Call or send a secure E-mail request withclient’s name, full SSN, and DOB on yourAgency’s Letterhead to:EMAIL: dhseap@nd.govFax: (252) 789-5395PHONE: 701-328-2332 or 701-328-3513Phone: 1-866-719-0141Please allow 1 to 3 business days for aresponse.Email: ebt.csc.leads@dhhs.nc.govNOTE: When forwarding request to theDHHS Call Center, include your agency’sname, mailing address, telephone number,and fax number if not already indicated inyour request. Due to NC securityrequirements with SSNs, if your original email contained a full SSN, it will be edited sothat only the last four digits remain.WEB: www.ncdhhs.gov/dssWebsite: www.nd.gov/dhs/services
OHIOOKLAHOMAOffice of Family Assistance, OhioOut-of-State Inquiry contact information:Department of Job & Family Services, P.O.Box 183204, Columbus, Ohio 43218-3204SNAP inquiries: SNAP@okdhs.orgPhone: 614-466-4815 option 2, 1 - FAX: 614FAX: 405-521-4158466-1767Phone: 405-521-3444 or 1-866-411-1877The Ohio Benefit Verification CountyContact Directory (88 Counties) is attached.Medical inquiries: eligibility@OKHCA.orgOH is a county-administered state. Pleasecontact County Case Managers directly forinformation about the client’s case status. If WEB: www.okdhs.orgclient knows what county they lived in, callthat county office. If they don't know thecounty, ask what city they lived in. Go to thiswebsite, key in the “city” or “zip code” andit will provide the county that they lived in.http://ohio.hometownlocator.com/cities/Please E-mail your request including theClients name, SSN# and Date of Birth to:Out of State Inquiries@jfs.ohio.gov orOFA-Mail-Services@jfs.ohio.gov.If you are unable to send an e-mail orunable to locate the County or City, pleaseinclude on your fax the Clients name, SSN#and DOB. Our FAX number is 614-466-1767and we will submit it to the county forprocessing.WEB: www.jfs.ohio.gov/
OREGONPENNSYLVANIAOregon requires States to fax their request: Use this contact first:Division of Hotline and CorrespondenceTO VERIFY RECEIPT OF SNAP,Pennsylvania Department of Human ServicesMEDICAL, AND/OR TANF BENEFITS:P.O. Box 2675FAX request w/client's name, SSN & DOB on Harrisburg, PA 17105-2675your Agency's Letterhead to (503) 373-7032. Phone: (717) 787-3119Fax: (717) 705-0040Oregon Department of Human ServicesEmail: ra-dpwoimnet@pa.gov500 Summer St. NE, E-48Web: www.DHS.state.pa.usSalem, OR 97301-1066Phone: (503) 945-5600Please send out-of-state requests by fax orFax: (503) 373-7032 or 503-581-6198secure e-mail on your state’s letterhead andinclude the /ind(1) Name of the household members who areex.shtmlapplying forbenefits(2) Each members date of birth and last 4 oftheir socialsecurity number(3) The client’s new address.Allow 3 to 5 business days for a response.PUERTO RICO – See last page
RHODE ISLANDRhode Island Department of Human Services57 Howard AveLouis Pastore BuildingCranston, RI 02920Requests for verification of participationmust be in writing and faxed to:William O’Donnell- Fax: 401-415-8563For PARIS Match:Fax: 401-462-2175FRAUD DETECTION & PREVENTION UNITState of Rhode Island and ProvidencePlantations,Department of AdministrationOffice of Internal AuditsOne Capitol Hill – 4th FloorProvidence, RI 02908Telephone: 401-574-8175Fax number: 401-574-9255WEB: http://www.dhs.ri.gov/SOUTH CAROLINASouth Carolina Department of Social ServicesOut-of-State InquiriesProgram Support Unit, Division of CountyOperationsP.O. Box 1520Columbia, SC 29202-1520Please email all out of state inquiries forSNAP and/or TANF to:SCDSSVerify@dss.sc.govSubject line should read: ‘Out of State Inquiryfrom ‘name of state’.We will be unable to process your requestwithout the following information:1. Individual’s name, SS#, and currentaddressOR2. Individual’s name, last four digits of theSS#, date of birth, and current address.If unable to email, please fax inquires to 803898-1214, ATTN: Program Support Unit.Fraud and PARIS matches: Send to KeshawnJacobs atKeshawn.Jacobs@dss.sc.govMedicaid Inquiries: Contact SC Dept. of Healthand Human Services at 888-549-0820. Press#1 for English, #1 for caseworker feedback and#2 to speak with a rep.
SOUTH DAKOTATENNESSEEDepartment of Social Services700 Governors DrivePierre, South Dakota 57501-2291To verify benefit information (out of stateinquiries, dual participation alerts, etc.) Pleaseclick on the following link to submit therequest:Phone: 1-877-999-5612 (toll free) or1-605-773-4678 ms/out of state inquiriesEmail: SNAP@state.sd.usPlease Note: The Out of State Inquiry OnlineForm is the preferred method of nap/ORFax on your State’s letterhead to (615) 6875535 with the following requestedinformation:1. Your Name, Agency Name and Address,phone number and fax number2. Names of household members applying forbenefits in your State3. Date of Application4. Complete Social Security Numbers5. A Current Address so that closure noticescan be sent to the clientPlease allow 3 business days for a response.Supplemental Nutrition Assistance Program(SNAP) PolicyDepartment of Human ServicesCitizen Plaza Bldg., 8th Floor400 Deaderick StreetNashville, TN 37243-1403www.tn.gov/humanservices*Medicaid Inquiries: *Note: Please sendMedicaid inquiries to paris.inquiries@tn.gov.PARIS INQUIRIES: Paris.inquiries@tn.gov
TEXASTexas Health and Human ServicesCommissionFax: 1-877-447-2839 (Please submit oneinquiry per page and fax each inquiryseparately on agency letterhead.)ORPhone: 1-877-541-7905. Then select thefollowing options from the Interactive VoiceResponse System:
Alabama Dept. of Human Resources . 50 Ripley St, S. Gordon Persons Bldg. Montgomery, AL 36130-4000 . Email: Betty
