Transcription
Protegé 616Installation andMaintenanceManual699066Version 3.0
Copyright 2000, Sprint Products Group, Inc. All Rights Reserved.
ContentsChapter 1 Introduction1. 616 System Overview2. Hardware Summary3. Software Summary. . . . . . . . . . .1-1. . . . . . . . . . . .1-1. . . . . . . . . . . . .1-24. Installation, Programming andMaintenance . . . . . . . . . . . . . . . . .1-2Chapter 2 Specifications1. System Resource Capacity. . . . . . . .2-12. Cabling and MDF . . . . . . . . . . . . . . .2-22.1 Wiring Overview . . . . . . . . . . . . . . .2-22.2 Station Wiring . . . . . . . . . . . . . . . . .2-22.3 Interface Cable . . . . . . . . . . . . . . . . .2-22.4 Grounding Cables . . . . . . . . . . . . . .2-22.5 Station Modular Jacks . . . . . . . . . . . .2-22.6 Terminal Block . . . . . . . . . . . . . . . . .2-22.7 Phone Jack Connections . . . . . . . . . . .2-23. Equipment Cabinet . . . . . . . . . . . . . .2-33.1 Protegé 616 KSU . . . . . . . . . . . . . . .2-33.2 Protegé 616 Power Supply . . . . . . . . .2-34. Internal Components . . . . . . . . . . . .2-34.1 3x8 Interface Board& 3x8 Expansion Board . . . . . . . . . .2-34.2 Central Control Board . . . . . . . . . . . .2-44.3 Auxiliary Board . . . . . . . . . . . . . . . .2-45. Optional SystemComponents . . . . . . . . . . . . . . . . .2-45.1 3x8 Expansion Board . . . . . . . . . . . . .2-45.2 Analog Adapter . . . . . . . . . . . . . . . .2-45.3 Station Instruments . . . . . . . . . . . . . .2-46. Optional EquipmentPROTEGÉ 616 INSTALLATIONAND6.16.26.36.46.5. . . . . . . . . . . . .2-4Music on Hold/Background MusicVoice Mail . . . . . . . . . . . . . . . .Fax . . . . . . . . . . . . . . . . . . . . .External Paging . . . . . . . . . . . .Power Failure Transfer . . . . . . . .2-4.2-4.2-4.2-4.2-47. Station Instruments . . . . . . . . . . . . .2-47.1 Common Keyset Features . . . . . . . . . .2-57.2 Business Keyset with Display . . . . . . .2-57.3 Business Keyset . . . . . . . . . . . . . . . . .2-5Chapter 3 Installation1. Installation Overview . . . . . . . . . . . .3-11.1 Installation Steps . . . . . . . . . . . . . . .3-11.2 Preliminary Checklist . . . . . . . . . . . . .3-11.3 Location . . . . . . . . . . . . . . . . . . . . . .3-11.4 Power Requirements . . . . . . . . . . . . .3-21.5 Environmental Conditions . . . . . . . . . .3-21.6 Installation Safety Guidelines . . . . . . .3-21.7 Tools and Supplies . . . . . . . . . . . . . .3-21.8 Install MDF . . . . . . . . . . . . . . . . . . . .3-22. Installation . . . . . . . . . . . . . . . . . . . .3-32.1 Unpack and Inspect Cabinet . . . . . . .3-32.2 EPROM Installation . . . . . . . . . . . . . .3-42.3 Install Expansion Board . . . . . . . . . . .3.52.4 Install KSU . . . . . . . . . . . . . . . . . . . .3-52.5 Power Connections . . . . . . . . . . . . . .3-62.6 Attach KSU Cables . . . . . . . . . . . . . .3-72.7 Station Cabling . . . . . . . . . . . . . . . .3-72.8 Running Station Cable . . . . . . . . . . . .3-72.9 Terminating Station Cable . . . . . . . . .3-82.10 Station Loop Resistance Test . . . . . . .3-82.11 CO Line Connections . . . . . . . . . . . .3-82.12 Power Failure Transfer . . . . . . . . . . .3-83. Install Protegé Digital Keysets . . . . .3-93.1 Insert Overlay and Directory Card . . . .3-9MAINTENANCE MANUAL, FEBRUARY 2001i
3.2 Desk Mounting . . . . . . . . . . . . . . . . .3-93.3 Wall Mounting . . . . . . . . . . . . . . . . .3-93.4 Install Single-Line Phones and AnalogDevices . . . . . . . . . . . . . . . . . . . . .3-104. Optional Peripheral Equipment . . . .3-105. System Initialization . . . . . . . . . . . .3-10Chapter 4 Features1. System Features . . . . . . . . . . . . . . . .4-11.1 Alphanumeric Display . . . . . . . . . . . .4-11.2 Alternate Answering Position(Overflow Attendant) . . . . . . . . . . . . .4-11.3 Analog Adapter . . . . . . . . . . . . . . . .4-11.4 Attendant . . . . . . . . . . . . . . . . . . . . .4-21.5 Background Music . . . . . . . . . . . . . .4-21.6 Barge In . . . . . . . . . . . . . . . . . . . . . .4-21.7 Battery Back Up . . . . . . . . . . . . . . . .4-21.8 Calling Party Identification . . . . . . . . .4-21.9 Call Operator (Call Attendant) . . . . . .4-21.10 Class Of Service . . . . . . . . . . . . . . .4-31.11 Database Programming . . . . . . . . . .4-31.12 Dialing Type Selection . . . . . . . . . . .4-31.13 Dial Intercom Non-blocking . . . . . . .4-31.14 Discriminating Ringing . . . . . . . . . . .4-31.15 External Music Source . . . . . . . . . . .4-31.16 External Page . . . . . . . . . . . . . . . . .4-31.17 Flexible Line Assignment . . . . . . . . .4-31.18 Flexible Receive Assignment . . . . . . .4-31.19 Flexible Ring Assignment . . . . . . . . .4-41.20 Hold Reminder . . . . . . . . . . . . . . . .4-41.21 Hour Mode . . . . . . . . . . . . . . . . . .4-41.22 Incoming Call Identification (ICLID) . . .4-41.23 Line Group Assignment . . . . . . . . . .4-41.24 Line Interface . . . . . . . . . . . . . . . . .4-41.25 Line Signaling . . . . . . . . . . . . . . . . .4-41.26 Line Type Assignment . . . . . . . . . . .4-41.27 Music On Hold . . . . . . . . . . . . . . . .4-41.28 Night Service Station . . . . . . . . . . . .4-51.29 Pause . . . . . . . . . . . . . . . . . . . . . .4-51.30 PBX Compatibility . . . . . . . . . . . . . .4-51.31 Power Failure Transfer . . . . . . . . . . .4-51.32 Privacy . . . . . . . . . . . . . . . . . . . . .4-51.33 Private Line . . . . . . . . . . . . . . . . . . .4-51.34 Recall . . . . . . . . . . . . . . . . . . . . . .4-51.35 Ringing Line Preference . . . . . . . . . .4-5ii1.361.371.381.391.401.411.421.431.44Soft Key . . . . . . . . . . . .Speed Dialing (System) .Station Group AssignmentStation Numbering Plan .System Time . . . . . . . . .Toll Restriction . . . . . . . .Tone Duration Selection .User Name ProgrammingVoice Mail . . . . . . . . . .4-5.4-6.4-6.4-6.4-6.4-6.4-6.4-7.4-72. User Features . . . . . . . . . . . . . . . . . .4-82.1 Alarm . . . . . . . . . . . . . . . . . . . . . . .4-82.2 Auto Answer . . . . . . . . . . . . . . . . . .4-82.3 Automatic Hold . . . . . . . . . . . . . . . . .4-82.4 Automatic Line Selection . . . . . . . . . .4-82.5 Busy Ring . . . . . . . . . . . . . . . . . . . . .4-82.6 Callback . . . . . . . . . . . . . . . . . . . . .4-82.7 Call Forward . . . . . . . . . . . . . . . . . .4-92.8 Call Park . . . . . . . . . . . . . . . . . . . . .4-92.9 Call Pick Up (Group/Direct) . . . . . . . .4-92.10 Call Waiting . . . . . . . . . . . . . . . . .4-92.11 Camp On Busy Line . . . . . . . . . . .4-102.12 Camp On Busy Station . . . . . . . . .4-102.13 Conference . . . . . . . . . . . . . . . . .4-102.14 Dial Access to Features . . . . . . . . .4-102.15 Dial Pulse to DTMF Conversion . . . .4-102.16 Direct Station Selection (DSS) . . . . .4-102.17 Distinctive Ringing (Station) . . . . . .4-102.18 DND (Do Not Disturb) . . . . . . . . . .4-102.19 DND Override . . . . . . . . . . . . . . .4-112.20 Exclusive Hold . . . . . . . . . . . . . . .4-112.21 Feature Cancellation . . . . . . . . . . .4-112.22 Flash . . . . . . . . . . . . . . . . . . . . . .4-112.23 Hold . . . . . . . . . . . . . . . . . . . . . .4-112.24 Hold Indication . . . . . . . . . . . . . . .4-112.25 Hot Dial Pad . . . . . . . . . . . . . . . .4-112.26 ICM Voice to Ring Call Interchange .4-112.27 In Use Indication . . . . . . . . . . . . . .4-112.28 Key Inquiry . . . . . . . . . . . . . . . . .4-122.29 Last Number Redial (LNR) . . . . . . .4-122.30 Line Pool (Group) . . . . . . . . . . . . .4-122.31 Manual Line Access . . . . . . . . . . . .4-122.32 Meet Me Answer . . . . . . . . . . . . .4-122.33 Message Waiting . . . . . . . . . . . . .4-122.34 Messaging (Advisory Message) . . .4-122.35 Mixed Dialing . . . . . . . . . . . . . . .4-132.36 Mute (Voice Mute) . . . . . . . . . . . . .4-132.37 Night Service . . . . . . . . . . . . . . . .4-13PROTEGÉ 616 INSTALLATIONANDMAINTENANCE MANUAL, FEBRUARY 2001
50On Hook Dialing . . . . . . . . . .Paging . . . . . . . . . . . . . . . . . .Programmable User Feature KeysRelease . . . . . . . . . . . . . . . . .Saved Number Redial (SNR) . .Service Mode . . . . . . . . . . . . .Speed Dialing (Station) . . . . . .Station Feature Status Check . .Transfer . . . . . . . . . . . . . . . . .Transfer Beep . . . . . . . . . . . . .Unanswered Call Management .Voice Call . . . . . . . . . . . . . . . .Volume Control . . . . . . . . . . . . . .4-13. . .4-13. .4-13. . .4-13. . .4-13. . .4-14. . .4-14. . .4-14. . .4-14. . .4-14. . .4-14. . .4-14. . .4-15Chapter 5 Programming1. Software License. . . . . . . . . . . . . . .5-12. System Requirements . . . . . . . . . . . .5-13. Power Up Initialization . . . . . . . . . . .5-14. Protegé 616 Software. . . . . . . . . . .5-15. Selecting Database Items6. Entering Dataand Settings. . . . . . . . .5-2. . . . . . . . . . . . . . . . .5-27. Database Records. . . . . . . . . . . . . .5-28. Rebooting the System . . . . . . . . . . . .5-29. Database Feature ProgrammingCategories . . . . . . . . . . . . . . . . . . .5-49.1 Extension - Category 1 . . . . . . . . . .5 - 49.2 Trunkline - Category 2 . . . . . . . . . . .5 - 49.3 Call Handling - Category 3 . . . . . . .5 - 49.4 Resource - Category 4 . . . . . . . . . . .5 - 59.5 Restriction - Category 5 . . . . . . . . . .5 - 59.6 Control - Category 6 . . . . . . . . . . . .5 - 510. System Parameter Settings . . . . . . .5-511. Enter Database Programming . . . . .5-711.1 Category 1 - Extension . . . . . . . . . .5 - 811.1.1 - Class of Service (COS) . . . . .5 - 811.1.2 - Flexible Line Assignment . . . .5 - 911.1.3 - Receive Assignment . . . . . . .5 - 911.1.4 - Ring Assignment . . . . . . . .5 - 1011.1.5 - Extension Group . . . . . . . .5 - 10PROTEGÉ 616 INSTALLATIONANDMAINTENANCE MANUAL, FEBRUARY 200111.1.6 - Location . . . . . . . . . . . . . .511.1.7 - Extension Position . . . . . . . .511.1.8 - Function Key Allow . . . . . . .511.1.9 - System Speed Check . . . . . .511.1.10 - ICM Mode . . . . . . . . . . . .511.2 Category 2 - Trunkline . . . . . . . . .511.2.1 - Voice Mail Group Answer . .511.2.2 - Dialing . . . . . . . . . . . . . . . .511.2.3 - Call Abandon . . . . . . . . . . .511.2.4 - Line Type . . . . . . . . . . . . . .511.2.5 - Line Group . . . . . . . . . . . . .511.2.6 - Private To . . . . . . . . . . . . . .511.2.7 - ICLID . . . . . . . . . . . . . . . . .511.3 Category 3 - Call Handling . . . . . .511.3.1 - Intrusion . . . . . . . . . . . . . . .511.3.2 - Intrusion Tone . . . . . . . . . . .511.3.3 - Exclusive Hold . . . . . . . . . .511.3.4 - Abandon Time . . . . . . . . . .511.3.5 -CO Flash . . . . . . . . . . . . . .511.3.6 - Remind Time . . . . . . . . . . . .511.3.7 - Pause Time . . . . . . . . . . . .511.3.8 - PBX Code . . . . . . . . . . . . . .511.3.9 - PBX Auto Pause . . . . . . . . . .511.3.10 - Tone Duration . . . . . . . . . .511.3.11 - Voice Mail Dialing Ratio . .511.3.11.1 - Tone Time . . . . . . . . . . .511.3.11.2 - Inter Digit Time . . . . . . .511.3.12 - Recall Time . . . . . . . . . . . .511.3.13 - Alternate Ring Time . . . . . .511.3.14 - SLT Hookflash . . . . . . . . . .511.3.15 - Operator Code . . . . . . . . .511.3.16 - Dial Wait Time . . . . . . . . .511.4 - Category 4 - Resource . . . . . . . .511.4.1 - System Time . . . . . . . . . . . .511.4.2 - User Names . . . . . . . . . . . .511.4.3 - Attendant . . . . . . . . . . . . . .511.4.4 - Alternate Attendant . . . . . . .511.4.5 - Night Switching . . . . . . . . .511.4.6 - Database Password . . . . . . .511.4.7 - Premises Message . . . . . . . .511.4.8 - System Speed Dial . . . . . . .511.4.9 - Line Copy . . . . . . . . . . . . . .511.4.10 - Extension Copy . . . . . . . . .511.4.11 - KSU Revision . . . . . . . . . .511.4.12 - Feature Key Copy . . . . . . .511.5 - Category 5 - Restriction . . . . . . . .511.5.1 - Dialing Table . . . . . . . . . . .511.5.1.1 - Dialing Table - Dgt Interval i
11.5 Category 5 - Restriction (cont’d.)11.5.1.2 - Dialing Table - Ext. COS11.6 Category 6 - Control . . . . . . . .11.6.1 - Voice Mail . . . . . . . . . . .11.6.1.1 - Prefix Code . . . . . . . . .11.6.1.2 - Suffix Code . . . . . . . . .11.6.1.3 - Disconnect Digits . . . . .11.6.2 - System Warm Start . . . . .11.6.3 - System Cold Start . . . . . .11.6.4 - System Type . . . . . . . . . .5.5.5.5.5.5.5.5.5-323333343435353636Chapter 6 Troubleshooting1. Normal Operation. . . . . . . . . . . . . .6-12. Upgrading the System Software . . . .6-13. Cold Starting the System (upgrading thedatabase) . . . . . . . . . . . . . . . . . . . .6-14. Troubleshooting . . . . . . . . . . . . . . . .6-24.1 Extensions . . . . . . . . . . . . . . . . . .6-24.1.1 Accessing An Outside Line . . . . . .6-24.1.2 Answering ICM or Incoming Call .6-24.1.3 Busy Display Phone Does Not Ring 6-24.2 System . . . . . . . . . . . . . . . . . . . . .6-24.2.1 Heartbeat LED Is Not Lit . . . . . . . .6-24.2.2 DB Setup Failure . . . . . . . . . . . . .6-24.2.3 LED Is Lit Solid Red . . . . . . . . . . .6-2Figures1 - 1: Protegé 616 Key Service Unit . . . . . . .2 - 1: Protegé 616 Key Service Unit Side View3 - 1: Protegé 616 Key Service Unit . . . . . . .3 - 2: Protegé 616 Common Control Board . .3 - 3: EPROM removal . . . . . . . . . . . . . . . . . .3 - 4: 3x8 Expansion Board Installation . . . . . .3 - 5 : Cable to terminal block connection . . . .3 - 6: Protegé station modular jack connections .3 - 7: Attach handset cord. . . . . . . . . . . . . . . .3 - 8: Attach keyset baseplate for desk mount . .3 - 9: Position cradle tab for wall mount . . . . . .3 - 10: Attach keyset baseplate for wall mount .5-1: Database Password Screen . . . . . . . . . . .5-2: Password entry screen for DatabaseProgramming. . . . . . . . . . . . . . . . . . .5-3: Extension Screen . . . . . . . . . . . . . . . . . . 9.5-2.5-7.5-85-4: Show Extension Screen . . . . . . . . . . . . . . .5-85-5: Day Class of Service . . . . . . . . . . . . . . . . .5-85-6: Night Class of Service . . . . . . . . . . . . . . . .5-85-7: Line Assignment Screen . . . . . . . . . . . . . . .5-95-8: Individual Line Assignment Screen . . . . . . . .5-95-9: Receive Assignment Screen . . . . . . . . . . . .5-95-10: Individual Receive Assignment Screen . . . .5-95-11: Ring Assignment Screen . . . . . . . . . . . . .5-105-12: Individual Ring Assignment Screen . . . . .5-105-13: Ring Assignment Day Mode Screen . . . .5-105-14: Ring Assignment Night Mode Screen . . .5-105-15: Extension Group Screen . . . . . . . . . . . .5-105-16: Extension Location Screen . . . . . . . . . . .5-115-17: Extension Position Screen . . . . . . . . . . . .5-115-18: Function Key Allow Screen . . . . . . . . . . .5-115-19: System Speed Check Screen . . . . . . . . .5-125-20: ICM Mode Screen . . . . . . . . . . . . . . . .5-125-21: Trunkline Screen . . . . . . . . . . . . . . . . . .5-135-22: Show Line Screen . . . . . . . . . . . . . . . . .5-135-23:Voice Mail Group Answer Screen . . . . . .5-135-24: Dialing Screen . . . . . . . . . . . . . . . . . . .5-135-25: Call Abandon Screen . . . . . . . . . . . . . .5-145-26: Line Type Screen . . . . . . . . . . . . . . . . .5-145-27: Line Group Screen . . . . . . . . . . . . . . . .5-145-28: Private To Screen . . . . . . . . . . . . . . . . .5-155-29: ICLID Screen . . . . . . . . . . . . . . . . . . . .5-155-30: Call Handling Screen . . . . . . . . . . . . . .5-165-31: Intrusion Screen . . . . . . . . . . . . . . . . . .5-165-32: Intrusion Tone Screen . . . . . . . . . . . . . . .5-165-33: Exclusive Hold Screen . . . . . . . . . . . . . .5-175-34: Abandon Time Screen . . . . . . . . . . . . . .5-175-35: CO Flash Screen . . . . . . . . . . . . . . . . .5-175-36: Remind Time Screen . . . . . . . . . . . . . . .5-185-37: Pause Time Screen . . . . . . . . . . . . . . . .5-185-38: PBX Code Screen . . . . . . . . . . . . . . . . .5-185-39: PBX Auto Pause Screen . . . . . . . . . . . . .5-195-40: Tone Duration Screen . . . . . . . . . . . . . .5-195-41: Voice Mail Dialing Ratio Screen . . . . . . .5-195-42: Voice Mail Dialing Ratio Tone Time Screen . . . . .5-205-43: Voice Mail Dialing Ratio Int Dgt Time Screen . .5-205-44: Recall Time Screen . . . . . . . . . . . . . . . .5-205-45: Alternate Ring Time Screen . . . . . . . . . .5-215-46: SLT Hookflash Screen . . . . . . . . . . . . . .5-215-47: SLT Hookflash Start Screen . . . . . . . . . . .5-215-48: SLT Hookflash End Screen . . . . . . . . . . .5-215-49: Operator Code Screen . . . . . . . . . . . . .5-225-50: Dial Wait Time Screen . . . . . . . . . . . . . .5-225-51: Resource Screen . . . . . . . . . . . . . . . . . .5-23PROTEGÉ 616 INSTALLATIONANDMAINTENANCE MANUAL, FEBRUARY 2001
5-52: System Time Screen . . . . . . . . . . . . . . . .5-235-53: System Time Year Screen . . . . . . . . . . . .5-235-54: System Time Month Screen . . . . . . . . . . .5-235-55: System Time Day Screen . . . . . . . . . . . .5-235-56: System Time Weekday Screen . . . . . . . .5-235-57: System Time Hour Screen . . . . . . . . . . . .5-235-58: System Time Minute Screen . . . . . . . . . .5-235-59: User Names Screen . . . . . . . . . . . . . . .5-245-60: User Name Programming Screen . . . . . .5-245-61: Attendant Screen . . . . . . . . . . . . . . . . .5-245-62: Alternate Attendant Screen . . . . . . . . . . .5-255-63: Night Switching Screen . . . . . . . . . . . . .5-255-64: Night Switching by Day Screen . . . . . . .5-255-65: Night Switching Start Programming Screen5-255-66: Night Switching End Programming Screen 5-255-67: Database Password Screen . . . . . . . . . .5-265-68: Premises Message Screen . . . . . . . . . . .5-265-69: Out for Lunch Screen . . . . . . . . . . . . . . .5-265-70: Be Back SoonScreen . . . . . . . . . . . . . . .5-265-71: Left for the Day Screen . . . . . . . . . . . . . .5-265-72: In a Meeting Screen . . . . . . . . . . . . . . .5-265-73: Out of Office Screen . . . . . . . . . . . . . . .5-265-74: On Vacation Screen . . . . . . . . . . . . . . .5-265-75: System Speed Dial Screen . . . . . . . . . . .5-275-76: System Speed Dial Programming Screen .5-275-77: Line Copy Screen . . . . . . . . . . . . . . . . .5-275-78: Line Copy From Screen . . . . . . . . . . . . .5-275-79: Line Copy To Screen . . . . . . . . . . . . . . .5-275-80: Extension Copy Screen . . . . . . . . . . . . .5-285-81: Extension Copy From Screen . . . . . . . . .5-285-82: Extension Copy To Screen . . . . . . . . . . .5-285-83:KSU Revision Screen . . . . . . . . . . . . . . .5-285-84:KSU Revision Number Screen . . . . . . . . .5-285-85: Feature Key Copy Screen . . . . . . . . . . . .5-295-86: Key Copy From Screen . . . . . . . . . . . . .5-295-87: Key Copy To Screen . . . . . . . . . . . . . . .5-295-88: Restriction Screen . . . . . . . . . . . . . . . . .5-305-89: Dialing Table Screen . . . . . . . . . . . . . . .5-305-90: Digit Interval Screen . . . . . . . . . . . . . . .5-315-91: Digit Interval Starting Digit Screen . . . . . .5-315-92: Digit Interval Ending Digit Screen . . . . . .5-315-93: Extension Class Of Service Screen . . . . .5-325-94: Extension Day Allowed COS Screen . . . .5-325-95: Extension Night Allowed COS Screen . . .5-325-96: Extension COS Screen . . . . . . . . . . . . . .5-325-97: Extension COS Screen . . . . . . . . . . . . . .5-325-98: Control Screen . . . . . . . . . . . . . . . . . . .5-335-99: Voice Mail Screen . . . . . . . . . . . . . . . . .5-33PROTEGÉ 616 -114:5-115:5-116:Voice Mail Group Member Screen . . . .5-33Voice Mail Individual Member Screen . .5-33Voice Mail Prefix Code . . . . . . . . . . . .5-34ICM/VM Screen . . . . . . . . . . . . . . . . .5-34Transfer Screen . . . . . . . . . . . . . . . . . .5-34Busy
PROTEGÉ 616 INSTALLATION AND MAINTENANCE MANUAL, FEBRUARY 2001 i Chapter 1 Introduction 1. 616 System
