Transcription
Power Platform – Service CatalogNov 2020
Practice Overview2 Copyright 2020 HCL Technologies Limited www.hcltech.com
Practice OverviewGOLD CERTIFIEDPARTNER30 Exclusive HCL MicrosoftBusiness Unit designed toaccelerate innovation and digitaltransformation for our customersYears of MicrosoftPartnershipPower Platform500 ConsultantsOn StaffAward winning MSpartnership – Microsoft CertifiedPower BI PartnerRated as leader by IDC FY’19 forMicrosoft Power BI implementation60 Recognized as MS Azure ExpertMSP delivering end-to-endservices to enterprises coveringconsulting, migration, andoperationsProjects successfully delivered onPower PlatformExclusive HCL- MS customerinnovation centers showcasingmultiple joint offerings,Accessibility and Usability Lab, andLab 21 powered by Microsoft AIplatformCoE As ationServices3 Copyright 2020 HCL Technologies Limited www.hcltech.com
MS RelationshipPREFERRED STACKGTM PARTNERSHIP HCL is a key EA customer of Microsoft HCL Internal Productivity Platform, WorkplaceCollaboration / Communication and Wiki Portal run onMicrosoft technologyIT/ENGINEERING R&D Partnership across products in the MS Stack Services to MSIT across Infrastructure, CRM and otherkey applications 1.5 BnECOSYSTEM30 YEARS Workplace of the Future , NGDC, - End to End Servicesincludes implementations, Rollouts, upgrades, andmigrations covering Win 8/Office 2013, Share Point,Dynamics CRM & AX, Azure, Office 365, AdvancedAnalytics, Azure, etc. Vertical solutions.PREFERRED STATUS Amongst the select Global alliances managed by globalteams. Global System Integrators for MS DynamicsIPS/FRAMEWORKS Customer Experience Management Solutions. NGDC leveraging MS stack360oPARTNERSHIP Workplace of the Future4 OEM PARTNERSHIP HCL Group is one of the largest OEM Partner of Microsoft Predictive iTSM, Service 360 Chain Analytics on AzureData & AI Azure based solutions – SAP on Azure, Azure IaaS, AzurePaaS (Socialytics and Risk operational Analytics). Part of SharePoint Partner Advisory councilGOLD CERTIFIED PARTNERCopyright 2020 HCL Technologies Limited www.hcltech.com
Service Catalog5 Copyright 2020 HCL Technologies Limited www.hcltech.com
What our Customers need and how we help themCritical FactorPower Platform FitmentGapHow we helpIntuitive, No-Code App DevPower Apps - Canvas Apps / Model driven apps, withmany OOTB Power Flow templates and connectors.Power Platform is a leader in Gartner Magic QuadrantEasy User AdoptionHas potential features for easy adoptionResponsive web/mobile Biz AppsOOTB Responsive apps through Model Driven appsPower User as Citizen DeveloperPower Apps, Power BIEnterprise BPM in a single platformPower Automate with connectors available toorchestrate across various industry standard productsTurn data into actionable insightsOOTB activity Monitoring and logging, intuitive BIdashboardsCommon Data Model andManagementCDSGovernancePower Platform Capacity / Licensing model, resourcelevel permissions, power shell scripts, Admin analyticsNeed to be uplifted through some useradoption monitoringNeed expert analysis to decide on appropriateapp designCanvas apps are not responsive by defaultNeed to train Power usersNeed to monitor their apps for adoptionNeed expert guidance to design / orchestratethe process, on best fit connectors, on customconnectorsNeed expert advice to extract useful insightsNeed experts design powerful BI dashboardsExpertise required in CRM space to rightlyleverage existing CDS entities/tables or todesign new entitiesNeed expert team guidance to defineGovernance model and ensure adherenceSecurity and ComplianceData loss prevention policies, Compliance Audit logsNeed to define and configure such policiesHyper AutomationPower Virtual Agent, Power Automate Desktop - RPADigital-Physical DivideMS Dynamics 365 Remote Assist, Dynamics 365 Guide,New Mixed reality Power Apps capabilitiesNeed to design and implement custom Apps,flow templates and connectorsBest practices need to be defined by expertsNot all Power Platform features are integratedOOTB with tools like Azure DevOpsNeed Dynamics expertiseMixed reality Power Apps are yet to be Consulting ServicesImplementation ServicesOur AcceleratorsCoE As a Service (BusinessEngagement Services) Consulting Services Implementation services CoE As a Service (BusinessEngagement Services) Consulting Services Implementation Services Implementation Services Support Services Implementation services Consulting Services Consulting Services Support Services Implementation services Implementation Services Support ServicesNote: Details of these services are on the following slides6 Copyright 2020 HCL Technologies Limited www.hcltech.com
Power Platform Service CatalogCoE As a ServiceBusiness EngagementServicesBootstrapping Business Case & ROI Support Design Thinking Workshops Hackathons / App-flow in a Day Setup SIGs Co-Innovation labsChange Management Communication Management Evangelization Techniques Adoption Monitoring Enabling AdoptionIndustrialization CoP Creation Reusable Asset Creation Usage and Management Training ServicesR&D Services POC MVP Early Adoption Programs7 Consulting ServicesArchitecture Consulting Alignment to EAGap AnalysisFuture State EnvisioningRoadmap and Blueprint CreationApplication Modernization Application Discovery Application PortfolioOptimization/Rationalization Target Platform fitment Design/Implementation Guidance Usability Analysis / Adoption Governance DesignTechnical Consulting License GovernanceEnvironmental StrategyCapacity GovernanceSecurity GovernanceDevOpsImplementation ServicesSupport ServicesStandardStandardAdvanced Support ModelsKPIs/KRAsTraining and EducationUser SupportIncident ManagementKnowledge MaintenanceKnowledge DocumentationApplication Release Planning andDeployment in ProdProblem ManagementSupport Service Review & ReportingPost deployment checksPost release review Lifecycle managementAdoption MonitoringApp Performance MonitoringSecurity & Compliance MonitoringProblem Prevention User Experience Design Biz Apps development & rollout Collaboration & Other Businessplatform Integration Data Visualization & ActionableInsights Canonical Models for CDS/CDM Legacy Platform Modernization Power Automate Business Flows Automation of DevOps process Acceptance Testing Release Planning and Execution Complex Model driven AppsData ValidationQMSData Operation MonitoringPower Virtual AgentsDeep Integration with LoB systemsAdvanced DashboardsAdvancedCopyright 2020 HCL Technologies Limited www.hcltech.com
CoE As a Service8 Copyright 2020 HCL Technologies Limited www.hcltech.com
CoE As a Service – Key ObjectivesReduction of Implementation andMaintenance Expenditure on PowerPlatform EcosystemKeeping the Power Platform Ecosystemaligned with Modern Digital Trend to beahead of competitionImproved Adoption of Power PlatformEcosystem in a systematic way improvingWorkforce ProductivityCreation of new Frameworks and Solutionsresulting into new IPs for the enterprise tohelp standing tall amongst competitorsEnsuring Best Practices and robustGovernance in all corners of the PowerPlatform Ecosystem followingrecommendations and real-life experiences9 Optimization of Productivity towardsBetter Bandwidth Management and FasterGTM in turn helping to increase MarketShareCopyright 2020 HCL Technologies Limited www.hcltech.com
CoE As a Service – Bootstrapping & Business EmpowermentSpecial Interest GroupSolutionsTechnical pillars identified foreach of the Power Platformproducts across geographieshelping CoE initiatives in additionto the current projectsCo-innovation Labs Dedicated Labs on Power Platformused for Demos and trainingEarly Adopters Programs for testingPre-released productsDedicated knowledge managementportal for continuous learning andknowledge disseminationHCL Power Apps / Power BI /Automate Solutions hosted inMicrosoft Solution Showcase,Power BI Showcase, Market Placeetc.BusinessEngagementServicesLaunched to build ideas on PowerPlatform solutions and these canbe transformed into fully fledgedBig-Bet Asset for CoEJoint SolutionsExpert Speak Sessions/ SeminarsDedicated COE working on building jointsolutions with Microsoft on latest PowerPlatform productsTechnical experts either from HCL SIG teamor externally from Microsoft deliver a sessionon the newly launched products10 HackathonsNote: For next-level details write to us at ADvmspp@hcl.comCopyright 2020 HCL Technologies Limited www.hcltech.com
CoE As a Service – Change Management11 Note: For next-level details write to us at ADvmspp@hcl.comCopyright 2020 HCL Technologies Limited www.hcltech.com
CoE As a Service – Operating TenetsOverarchingArchitectural &Troubleshootguidance Regular technical audits Best Practices in Projects Power PlatformImplementation Guidance ArchitectureStandardization ApplicationRationalization Resourcing through CoreFlexi Model Establishing KEDB12 Continuous Innovationand Solution BuildingStrategies aroundVision & MissionPlanning andDynamic Resourcing Analyzing Market /Technology Trends,Analysts’ views Planning of appropriateSolutions to build Building of Solutions /Apps / Micro-Solutions/ Frameworks Handling of ReusableAssets from / toongoing projects Maintenance of OpenCollaborative Ambience ROI Projection Business CaseJustification Roadmap Generation Designing andManaging Governancelandscape Technical Strategies onMobility, Social, Digital,Automation, VirtualAssistance etc. PerformanceMeasurement &Strategy Rectification Assistance instrategizing CorporateInitiatives like CSR Mapping Tactical Stepswith Strategic Goals Program specificOptimal Estimation andrelated ResourceOnboarding Project wise Resourceplanning anddeployment followingCore-Flexi model Optimization of Effortand Time toward bestthroughputCapability Building Power PlatformEnvironmentsset-up for R&D andDevelopment Robust KnowledgeExchange Ecosystem Information SystemPortal Technical Training Technical Certification Induction TrainingduringResource OnboardingNote: For next-level details write to us at ADvmspp@hcl.comCopyright 2020 HCL Technologies Limited www.hcltech.com
Critical Success Factors – CoE As a Service13 Compliance of Power PlatformImplementations to modern standardslike – Digital, SMAC, Automation etc.keeping Applications up-to-dateStandardization ofArchitectures with properutilization of available reusableassets for Faster Go-LiveEstablishing Factorymodel through DevOps &SOPs to boost Productivitytowards Reduced CostUpgrade Skill level of Resourceswith Advanced Training andCertifications towards ImprovedProductivity & Service LevelCore-Flexi model based Resourcingto involve optimal bandwidth toexecute SharePoint based Programstargeting Reduced CostFostering Innovation toproduce IPs to be ahead ofcompetition helping toIncrease Market ShareRegular Monitoring andPerformance Measurementof Power Platform Ecosystemfor Strategy RectificationRobust Governance &TOM to keep appropriateRelationship withstakeholders & AdoptionCopyright 2020 HCL Technologies Limited www.hcltech.com
Consulting Services14 Copyright 2020 HCL Technologies Limited www.hcltech.com
Power Platform Consulting Focus Areas Propose Power Platform features aligning to customer’s EnterpriseArchitecture vision and objectiveCreate Roadmap for transforming current ecosystem to Power PlatformProvide guidance in Digital Experience maturity through Power Platform Due diligence of existing ApplicationsRationalize / Optimize existing ApplicationsTransform existing Applications to Power PlatformDesign new Power Platform based solutionsAnalyze and improve user Adoption Governance around Capacity / Licensing and SecurityGuidance on DevOpsPower Platform Environment Strategy 15 Note: For next-level details write to us at ADvmspp@hcl.comCopyright 2020 HCL Technologies Limited www.hcltech.com
Consulting Services - Application ModernizationDetailed assessment of existingtechnology landscapeTechnology Fitment from PowerPlatform perspectiveProvide guidance aroundConnectors – fitment of rightconnector for a requirement andassess need for new customconnectorsUnderstand current userexperience aspects and futureneedsAssess need for data visualizationand insights and providerecommendations16 Assess existing system integrations/ orchestrations and improvementareasCanonical Model AnalysisRoad Map to transformApplications to Power Apps, existingworkflows into Power Automate flows andexisting reports to smart / dynamic PowerBI dashboardsMonitor usage and track userexperience to improve AdoptionNote: For next-level details write to us at ADvmspp@hcl.comCopyright 2020 HCL Technologies Limited www.hcltech.com
Governance ServicesPlan and manage license andcapacityPower Platform Maturity healthcheckProvide guidance around trackingresource usage and user accessAssist on automating Audit process17 Establish an environment strategyAutomate process for requestingnew environmentsProvide guidance to establishtenant and environment level DLPPoliciesGuidance to monitor CommonData Service usage / newconnectorsGuidance to enable cross-tenantisolationGuidance around Power Apps /Power Automate activity loggingand auditing - leveraging out-ofbox activity logs & analyticsSetup data loss prevention policiesAssist on setting up Center ofExcellenceNote: For next-level details write to us at ADvmspp@hcl.comCopyright 2020 HCL Technologies Limited www.hcltech.com
ImplementationServices18 Copyright 2020 HCL Technologies Limited www.hcltech.com
Development focusDesign best suitablePower Apps cateringto user experience,device, social andperformance needsBuild Power Appsleveraging our CoEdriven BestpracticesDesign and createnew customConnectors foradvancedintegration needs19 Design PowerAutomate flowsleveraging PowerAutomateTemplates and CoEdesigned TemplatesDesign Power BIdashboardsincludingintegration withPower Apps / PowerAutomateDetailed analysis ofavailableConnectorsDesign PowerVirtual AgentsCopyright 2020 HCL Technologies Limited www.hcltech.com
DevOps & Automation FocusAutomate build and deployment process for different Power Platform productsGenerating build artifactsDeploying to downstream environmentsProvisioning or de-provisioning environmentsPerform static analysis checks against solutions by using the Power Apps checker serviceCreation of Helper tasksManage Power BI workspacesBuild and deployment of Power BI Reports20 Note: For next-level details write to us at ADvmspp@hcl.comCopyright 2020 HCL Technologies Limited www.hcltech.com
Accelerator Focus Mobile friendly Power App designed with mostcommon elements of a service request forhome appliances.On callService RequestAppProject TasksGenerator Canvas App template to track innovativeideas / PoC solutionsSolution TrackerApp A customized Power Automate flowtemplate to generate specific set of tasks foreach new project / new user story etc. onAzure DevOps21 An overarching framework built on theMicrosoft BI platform to meet the CFOrequirements from strategic andoperational planning to risk and regulatorycompliancePower BI cockpitCXO Dashboards A collection of Power BI Templates providedto end users with themes, standardtemplates, Solution Based Templates,Domain Based Templates and CustomVisualizations for a quick customerexperienceCopyright 2020 HCL Technologies Limited www.hcltech.com
Support Services22 Copyright 2020 HCL Technologies Limited www.hcltech.com
Support ServiceProvide L2 and L2 support across geos through HCL ASM 2.0 modelImprove User adoption by Training them through HCL Academy HubAssess developers Power Platform maturity through HCL Kalibre toolRoll out frequent questionnaires through Power Platform to capture User happiness indexSmart Incident management through HCL’s Observe2Act frameworkAI driven correlation of data from different sourcesProvide self healing capability for repeated incidents through automated processProblem preventionKnowledge MaintenancePower Platform Environment management and monitoringApplication roll-out support and maintenanceApplication performance monitoring and Security Compliance Monitoring23 Note: For next-level details write to us at ADvmspp@hcl.comCopyright 2020 HCL Technologies Limited www.hcltech.com
Power PlatformKey Case Studies24 Copyright 2020 HCL Technologies Limited www.hcltech.com
Case Study #1: Global Pharmaceutical Brand, USClient Background:An American multinational corporation that develops medical devices, pharmaceutical and CPGsBusiness Challenges: Slow and error-prone manual process to collate product data from Excel sheets during Purchase Order (PO)process when data needs to be collected for 360 attributes from 18 business units. Severe challenges when these spreadsheets get corrupted or passwords are forgotten when owner leave theorganization Collaboration and follow-up with 18 business units to get data filled in for new products resulted in customerturnover because of failures to keep timeline commitments Gold Copy segregation from transactions was a challenge since the original copy and version were difficult to trace Management had no visibility of the end-to-end PO process with SLAs mapped to key stakeholders and businessunits.Solution Details: HCL studied the PO business process and identified five sub-processes in the lifecycle, along with the owners ofand the user base for each. A total of circa 100 business users were identified. To gain business confidence, HCL planned for and rolled out an MVP to about 20 key business users in the first twomonths. During this time, a few lessons were learnt that HCL leveraged during the next four months of deployment, whenfour more Apps were rolled out. This was a six-month program. Technical solution proposed by HCL was Power Apps (Canvas Apps) along with Power Automate (e.g. to sendemails to customers with product details) with SharePoint Online as the backend Benefits/ Result: Customer turnover reduced by 13% in 4 months The end-to-end PO lifecycle time decreased by 23%in 2 months Automated governance of data through SharePointlists ensured Data Quality and low involvement of ITin managing databases Business users were motivated to use simple andstandard windows interfaces A cultural shift towards Business empowerment withno-code and low-code platforms was observedBusiness process understanding and documentation of flows played a huge role in the success of this engagement25 Copyright 2020 HCL Technologies Limited www.hcltech.com
Case Study #2: Leading Pharmaceutical Company, DenmarkClient Background:A Danish multinational pharmaceutical company, located in Copenhagen, DenmarkBusiness Challenges: Scalability Challenges hurting Business Growth– Product Supply Group used to keep track of their medicine manufacturing tasks in Access DB stored inNetwork file share. Availability Challenges affecting Business as Usual – Product supply groups are spread across multiple locations. The Access DB based solution stored in networkfile share causes frequent outage due to simultaneous access of the Access DB at peak business hours. No single source of truth – Sometimes PSG team maintain local copies of the task database to avoid read-only access due tosimultaneous access. This creates data redundancy and hard to get overall task status across multipleteams. Auditability Challenges causing lack of accountability – Tracking of all transactions and email alerts were missing. This affected Business AgilityBenefits/ Result: Unified database allows detailed analysis on progressof tasks for teams spread across multiple locationswhich was not possible before Device-agnostic and mobile compatible by defaultSolution
Azure based solutions –SAP on Azure, Azure IaaS, Azure PaaS (Socialytics and Risk operational Analytics). . Power Platform Service Catalog CoE As a Service Business Engagement Services Bootstrapping Business Case &
