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NetSuite ServicesRetail IndustryIn the retail industry, “the customer is always right”is a business philosophy that hasn’t changed.Key BenefitsWhat has changed, however, is the customer. Optimized customer experienceIn today’s world, a customer is only limited by theamount of time they can spend online—and thattime is precious. As a retailer, you cangain a loyal customer or lose them foreverdepending on the customer experience youprovide. Your customers want to engage across avariety of channels and touchpoints. They expecta consistent and seamless experience regardlessof their location or channel. The “Amazon effect”has disrupted the industry, and smaller businessesare clamoring to sell on the platform. How doesyour business fit in? And once you overcomethose hurdles, how do you manage, scale andsustain your success? Faster time to value Stronger data Improved efficiency Improved visibility Improved planning Improved inventory management Higher user adoption Greater competitive advantagewww.netsuite.com
Multiple systems can lead to a wave oftransactions and data—especially when youconsider the sheer number of SKUs that retailersmanage, multiplied by location, impacting bothinternal and external operations. Exceptionalservice requires the integration of ERP, POS andecommerce, and a better understanding of howto track your customers and competitorsthrough analytics.NetSuite Services – For the Full Lifecycleof Your BusinessAre you ready?NetSuite’s Services provides a full suite ofofferings that includes the following:NetSuite Services is.NetSuite Services offers companies in theretail industry support for the full lifecycleof your business—from the initial NetSuiteimplementation with our exclusive SuiteSuccessmethodology—to our online training services withLearning Cloud Support—to continuous managedservices with Advanced Customer Support.We help you seamlessly transition to the cloud,allowing your business to focus on deliveringexceptional experiences for your customers.Whether you are adopting omnichannelcapabilities, selling direct to your consumer ornavigating your way through the “Amazon Effect”,we are here to help you every step along the way.We have a deep appreciation of the challengesretailers face and understand the leading practicesrequired to help your business operate at peakefficiency. We leverage SuiteSuccess to ensurea solution built and vetted for retail companies.The results are industry-leading omnichannelcapabilities, improved business visibility, unifieddata, optimized location management, improvedplanning and inventory management, and greateruser adoption. Oracle Terms of Use and PrivacyNetSuite Services is successful in meeting theunique needs of the retail industry becauseof the holistic approach we take with everyindustry. From Consulting to Education Servicesand Support Services, NetSuite Services offersindustry-specific support both before and longafter you go live.Industry ExpertiseAt NetSuite, we lead with industry. We have deepexpertise and experience in the retail industryand we leverage that expertise to enable us toconfigure and customize the software uniquelyto your business. This expertise is integrated intoour SuiteSuccess implementation methodologyand our exclusive industry-specific add-onservice offerings.Consulting ServicesSuiteSuccess, Packaged Services, Custom ServicesYou’ve invested in us, so we’re investing in you.Our team of experts help ensure that you’re notpaying for any software that you don’t need. OurSuiteSuccess methodology offers an agile andstaged pathway for you to succeed by engagingPage 2
you continuously throughout your lifecycle andkeeping you on an upward trajectory. And withNetSuite’s Global Delivery Centers, our costsremain competitive.Education ServicesNetSuite Adoption Services, Product Training, EndUser TrainingOne of the most critical factors impacting yoursuccess with NetSuite is the proficiency of yourusers. Our Education Services offerings helpensure users take full advantage of NetSuite’sfeatures and capabilities. Our expert NetSuiteeducation and adoption consultants will developa comprehensive plan designed to fit your users’learning and business transformation needs,empowering them to drive business results.your solution at optimal level, mitigating risks andincreasing ROI as your business continues to scaleand change.Stairway to Your SuccessWe offer an agile and staged pathway for you tosucceed by engaging you continuously throughoutthe full lifecycle of your business, keeping you onan upward trajectory tailored specific to theretail industry. Rapid and efficient implementation Leading retail industry practices Tailored delivery Development and expansionWhy NetSuite Services forRetail CompaniesImplementing an ERP system can be extremelydisruptive. How can you ensure success? NetSuiteServices is the only services provider that canprovide retail companies with all of the following:Support ServicesSuiteSupport, Advanced Customer Success (ACS) Retail Industry Experience. Our NetSuiteServices team has a deep understanding of retailcompanies, the challenges you face and the bestpractices to help you transition to an optimalstate of operations.SuiteSupport offerings range from Basic toPremium to provide you with the answers youneed, when you need them. Customers whorequire more hands-on involvement can takeadvantage of Advanced Customer Support(ACS)—an umbrella offering that providescoverage across all products and all verticals, fromtechnical to functional. ACS is a managed servicethat takes you from reactive to proactive, keeping Leading Industry Practices to AccelerateBusiness. Our competitive advantage is thatwe not only have a product tailored for retailcompanies but we also have a deep bench ofconsultants that work with retail companiesall day every day that share leading practices.Additionally, our verticalization in severalindustries enables us to share best practicesfrom an adjacent industry, and a more robust Oracle Terms of Use and PrivacyPage 3
NetSuite StairwayFor RetailEstablish Financials and CRM Real-time inventory management Promotions and returns Marketplace connectorsElevate Ecommerce Seasonal forecasting and budgeting In-Store experience and clienteling Commerce marketing automation Payroll and people management Asset managementwww.netsuite.com/retailAccelerateExpand Omnichannel order andwarehouse management International expansion Global supply chainmanagementimplementation. These leading practices enableour customers to accelerate their business. Warehouse andmanufacturing automation Web store personalization Revenue managementDominate Operate globally Blockchain Internet of Things Sales intelligenceacross online and offline channels with a singleview of the customer—helping to provide anexceptional customer experience. NetSuite Expertise. We have the highestnumber of certified NetSuite consultants inthe marketplace. With our proximity to productdevelopment, we have the advantage ofreceiving updates from product developmentand a broad network of solution consultants andtechnical account managers with both productknowledge and implementation know-how. Holistic Offering with ERP, POS and ecommerce.Other service providers may focus on juston a single area—most commonly ERP.NetSuite offers a holistic solution integratingERP, POS and ecommerce, and the skillsto address and deliver specifically to meetomnichannel requirements. Omnichannel and Unified Customer Experience.The unified customer experience is a key driverin the NetSuite value proposition. Our NetSuiteServices team has the experience and expertiseto deliver a seamless shopping experience Third-Party Software, Point Solutions andEcosystem Architecture Expertise. Our NetSuiteServices team has expertise in third-partylogistics, ecommerce and warehouse systems,and best practices for integrating these Oracle Terms of Use and PrivacyPage 4
systems with NetSuite. We fully understand theecosystem and architecture and how to integratethese solutions with NetSuite for optimal returnon investment. Reporting and Analytics. Knowing yourcustomer well through analytics is critical forretail companies. These are core capabilities ofNetSuite enabled by NetSuite Services. Reduced Risk, Speed to Market and Lower Cost.We understand that retail companies cannot takepeople away from their day jobs for too long—you have a business to run. We understand thatyou want fast and you want quality, experienceand expertise. Our SuiteSuccess methodologyenables a faster time to market though integratedleading practices and your risk of implementationfatigue is highly mitigated. High User Adoption. Our education, training andtesting teams ensure a successfully implementedsolution that has a high adoption rate. NetSuiteAdoption Services helps companies address thechallenges of gaining stakeholder and end userconsensus and buy-in, and achieving sustainedadoption, long-term productivity and ownershipof the new system. The outcome createsindividuals and teams that are enthusiasticdrivers for the change that are ready to harnessthe capability of NetSuite at go-live and sustainthat productivity over time. We also offer producttraining for project teams, and user enablementthrough both end user training and our train-thetrainer program. Minimal Time Investment. NetSuite is yourpartner on the implementation—we performmost of the heavy lifting. Typically, a customer Oracle Terms of Use and Privacyprovides a few hours a week for two to fourmonths and then they are on the “omnichannelretail” platform. Improved Business Visibility and ActionableInsights. Our offerings and services enableactionable insights that inform how yourbusiness is performing so you can respond tomarket pressures with real-time views of tailoredKPIs that enable you to manage by exception. Global Reach. NetSuite Services enables retailcompanies to scale rapidly through internationalexpansion. Through our acquisition by Oracle,we have even further strengthened our globalfootprint and reach with offices aroundthe world. Full Lifecycle Services. We offer retailcompanies full lifecycle services from theinitial implementation with our SuiteSuccessmethodology through training and continuoussupport with our Advanced Customer Supportmanaged services. We address the retailindustry challenges of delivering an exceptionalcustomer experience, adopting omnichannelcapabilities and best practices, selling direct toconsumer, the impact of the “Amazon Effect”and a very competitive marketplace. We alsohelp operationally with data cleansing andmigration, merchandise planning and inventorymanagement, location management, integrationwith third-party software solutions, and useradoption and training for all your locations. Post Implementation Managed Services. Weoffer a true long-term partnership model withNetSuite Advanced Customer Support.
capabilities and best practices, selling direct to consumer, the impact of the “Amazon Effect” and a very competitive marketplace. We also help operationally with data cleansing and migration, merchandise planning and inventory management, location management,
