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Seamless Integrationsfor Deeper InteractionsCRMVisual IVRWFOLeveragecustomer dataReduce call volumes andimprove self-serviceRecord, optimize scheduling,and coach agentsnnitiocogeRcheeWhether you decide to extend the platform bybuilding your own customizations and integrations,or take advantage of our out-of-the-box offerings,CxEngage APIs help accelerate the process to adeeper, richer integration.CRMWFOment SolutionsPaySpSerenova’s CxEngage is designed to fit into your ecosystemby offering pre-built integrations to the most preferred CRMproviders, Engagement and Workforce Optimization solutions.Our focus is on deeper integrations that enable our customersto reduce costs and increase their share of wallet through adifferentiated customer experience.Easier customizationsHigher qualityMore consistencyVisualIV RScri p ti n glMS o ciaessiagngGreater cohesivenessReliableFind out how to transform your customer experience at www.serenova.com/cxengageCopyright 2018, Serenova, LLC. All Rights Reserved.
Boost productivity by giving your agents instant accessto critical customer records without tedious andtime-consuming switching between applications.Increase the number of outbound interactions thatagents can make with click-to-dial for phone, SMS,or email directly from within the CRM contact record.Reduce Average Handle Time by populating key information,such as customer name or case information, onto the agent’sscreen. By automatically pulling this valuable data from yourCRM, agents can personalize calls and deliver a positivecustomer experience.Intelligently route inbound calls by matchingcustomers to the agents who can best servicethem based on data from the CRM.SpnnitiogocRehceeCxEngage Skylight for SalesforceCRMnnitiocogRecheeNot only does CxEngage integrate with Salesforce, they’re alsoone of our longtime customers. This relationship means wehave deep, pre-built integration with Salesforce Classic andLightning that will get you up and running quickly.CRMment SolutionsPayCxEngage Skylight for ZendeskWFOVisualIV RScrip tin glMS o ciaessagiCombine Zendesk’s powerful, service-centric CRM and ticketmanagement system with CxEngage for a true omnichannelcustomer experience.ngNo CRM? No Problem!suWe want you to have choices when it comesin to integrating a CRM with CxEngage.gsa CRM, like Salesforce or Zendesk, you canIVR If you aren’t already using a ht) for CxEngage, our built-in CRM.ScrlMaiipctinpowerfulWith thecombinationof CxEngage and Agent Desktop, your agentsSoghave immediate access to key customer information and can work more efficiently.gSpBy integrating your CRM’s valuable data with CxEngage, you’ll have an even morepowerful platform for delivering insight-rich customer and agent experiences.WFOViEnhanced Agent Experiences withCxEngage Skylight: Pre-Built CRM IntegrationsalFind out how to transform your customer experience at www.serenova.com/cxengageCopyright 2018, Serenova, LLC. All Rights Reserved.itionognCRM
SpCRMcheennitiocogRement SolutionsPayalIV RScrCRMlMS o ciaip tin gessagiinWFOSpsualIV RScri p tin gS oceia l MssaginDeliver a TrueOmnichannel ExperiencegingViuaesgsaWFOisip tin gCRMlMS o ciament SolutionsPayScrnnitiocogRehceel IVRSc ri ptin gChoose from our native cloud-based solution, CxEngageQuality Management, or take advantage of pre-built integrationswith leading third-party workforce optimization solutions –Verint, Teleopti, and Calabrio. These partnerships are deeplyintegrated with CxEngage so you can select the system thatbest fits your requirements.nggsuWFOnnitiogocRehceeViImprove Agent Performancewith Solutions for xEngage supports Facebook Messenger – along with voice,chat, email, and text messaging – for a unified experienceacross all channels. Leverage this pre-built integration tochat one-on-one on a platform where consumers are likelyto share customer experiences with the rest of the world.Find out how to transform your customer experience at www.serenova.com/cxengageCopyright 2018, Serenova, LLC. All Rights Reserved.
CRMReduce Call VolumesThrough Visual IVRWFOment SolutionsPaySpment SolutionsPayWFOnnitiocogRecheesul IVRSc ri ptin glMS o ci aessagingalIV RScrS o ciaip tin glSpSpsuCRMWFOual IVRSc ri ptin gSocei al MIVl IVRSc ri ptin glMS o ci assagingFind out how to transform your customer experience at www.serenova.com/cxengageCopyright 2018, Serenova, LLC. All Rights Reserved.essagingS o ciaAt Serenova, we believe in the power of intelligent systems andhave partnered with Nuance for speech recognition and naturallanguage processing solutions. Integrate seamlessly with Nuancefor the most accurate, most natural, most powerful speechtechnologies and services available today. Lower operatingcosts while increasing customer satisfaction.WFOisaluaSpeech Recognition R Scrip tin gwithout Frustrationment SolutionsPaySpiongnitecohRceeVment SolutionsPayViCRMCRMWFOitionngecoRcheeisVSerenova is committed to protecting our customers and ourcustomers’ customers. We’ve partnered with Key IVR forseamless and secured omnichannel payment solutions.Consumers are transferred to automated attendants for creditcard payments for a more secured, efficient experience.nnitiocogRecheement SolutionsPayComply with the Payment CardIndustry Data Security StandardsCRMeement SolutionsPaySpViuagVisGive your voice callers an outstanding customer experiencewhile improving self-service and reducing call volumes by10% or more. Our partner, Jacada, supports a mobileself-service channel that integrates natively into the voicechannel. Visual IVR enables customers to navigate interactivevoice response options on a mobile app, rather than using atraditional phone-based IVR. It increases self-servicecapabilitiesby reducing the number of expensive calls yournition suchgi center takes and appeals to a broadnaudience,contactgaoss as younger generations who prefer usingec a mobile appMe versus navigating a phone tree. h RclM
Build Your Own Custom IntegrationsiongnitocehRceeCRMWFOment SolutionsPaySpIf you don’t want to use Serenova’s pre-built integrations, you can build your owncustom integrations to other applications using our REST APIs. Extend the CxEngageplatform and compose your own solutions any way you wish. Our ability to integratewith future systems allows us to grow as you grow.ViYourintegrationsgo heresualIV RS crip ti n glMS o ciaesgsaingFind out how to transform your customer experience at www.serenova.com/cxengageCopyright 2018, Serenova, LLC. All Rights Reserved.
Through Visual IVR Give your voice callers an outstanding customer experience while improving self-service and reducing call volumes by 10% or more. Our partner, Jacada, supports a mobile self-service channel that integrates natively into the voice ch
