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Lifesize Device SoftwareSubscriptionDescription of ServicesFor Lifesize Icon and 220 Conference Room SystemsWelcome to Lifesize! This guide is designed to help youlearn more about safeguarding your investment with ourLifesize Device Software Subscription (DSS).
Lifesize Device Software SubscriptionDSS Policy for Customers withLifesize Conference Room SystemsDSS Policy Description ofServicesThe Lifesize Device Software Subscription provides acomprehensive suite of services that help protect yourinvestment, maximize its value and ensure optimalperformance throughout the life of your Lifesizeconference room system. You are required to purchasea Lifesize Device Software Subscription when youpurchase your conference room system. The planincludes Help Desk Support, Automatic SoftwareUpdates, Pairing to the Lifesize Service and HardwareAdvanced Replacement.LIFESIZE DSS INCLUDES:A Lifesize conference room system paired to a Lifesize subscriptionmust have an active Lifesize DSS contract at all times to be pairedto the Lifesize cloud-based service. This ensures that the conferenceroom system can stay current on software updates, which is necessarywhen paired to the service, and that it is entitled for Help DeskSupport.When your initial DSS contract is nearing expiration, you have theoption to renew. As long as you maintain an active DSS contract, yoursystems will stay paired to the Lifesize service and you can benefitfrom DSS-specific product features. Help Desk Support1 Phone Email Live chat Web Lifesize Community Automatic Software Updates Access to the latest software updates andenhancements Pairing to Lifesize Service Centralized device management NAT/firewall traversal Point-to-point calling Hardware Advanced Replacement² Expedited shipment of a product replacementshould an incident require itDSS Policy ProcessYEAR 1 — LIFESIZE DSS CONTRACT REQUIRED FOR ALLDEVICES Help Desk Support1 Automatic Software Updates Pairing to Lifesize Service Hardware Advanced Replacement²YEARS 2 THROUGH END OF LIFE (EOL) — LIFESIZE DSSCONTRACT REQUIRED FOR DEVICES PAIRED TO THELIFESIZE CLOUD-BASED SERVICE Help Desk Support1 Automatic Software Updates Pairing to Lifesize Service Hardware Advanced Replacement²1The Help Desk Support level for your Lifesize conference room systemunder an active DSS contract and paired to the Lifesize service can improvebased on the Lifesize subscription you add.²Please refer to the Hardware End User License Agreement available atwww.lifesize.com/en/company/legal-notices for additional informationconcerning Lifesize’s warranty for hardware products.Lifesize Device Software Subscription 1
Lifesize Device Software SubscriptionHelp Desk SupportDedicated Support by Trained Lifesize CustomerSuccess AdvocatesYour Device Software Subscription provides you direct access to ouraward-winning Lifesize Customer Success and Support professionalsvia phone, live chat, email, web and our Lifesize Community.3 OurSupport team is trained and certified on all Lifesize products and willdeliver personalized results until your incident is resolved. Knowingwe’ve got you covered, you can focus on more important (fun!) work.Automatic Software UpdatesConnected Conference RoomExperienceSmarter Devices for Smarter CollaborationWith a Device Software Subscription, you can easily pair yourconference room system to our Lifesize cloud-based service toexperience a whole new level of connectivity. These are smartdevices whose entire goal in life is to deliver smarter collaboration.By connecting them to your Lifesize account, you can takeadvantage of their potential and turn your meeting room into asmart collaboration hub. Specifically, DSS offers you: Centralized device management – Manage your conferenceroom systems, update and maintain your directory, run reports,customize features and more all from one, centralized place. System and status reporting – Track usage and performanceof your conference room systems and get insightful data likethe number of calls, minutes, users and average call time foryour organization. Real-time alerts and health monitoring – Know immediatelywhen something’s amiss with your Lifesize Icons via automaticemail alerts. (Imagine knowing if something is unpluggedbefore your CEO starts a call!) Customization of Lifesize Phone HD – Customize the homescreen buttons and time zones of your Lifesize Phone HDattached to a Lifesize Icon to make connecting as easy aspossible for your organization’s unique needs. Presence-enabled directory – Simplify dialing with aprepopulated, search-based directory that indicates whichconference room systems are available. No long dial strings,just call, connect and collaborate. Automatic directory synchronization – Make a change inyour directory and have it automatically appear and syncacross all your connected conference room systems, savingyou time (and lots of walking from room to room). Calendar integration – Sync your calendar with your Lifesize IconTM room system to see a list of upcoming meetings andeasily join a meeting directly from your Lifesize device. Click-to-call dialing – Start a call with the touch of a button.Seriously — it’s that easy. Guest calling – Invite your customers, partners and anyoneelse inside or outside of your organization to connect overvideo directly from their web browser or one of the manyinteroperable third-party devices or apps. NAT/Firewall traversal – Maintain a secure perimeter andkeep your Lifesize conference room systems safely behindyour firewall while we manage firewall traversal through ourglobal calling nodes.Peace of mind with essential updatesA current Device Software Subscription gives you complete access tothe latest software updates and enhancements, all done automagicallywhen connected to your Lifesize account. This automatic updateensures your Lifesize conference room systems are always up to dateand performing optimally and securely — as simple as set it and forgetit!And for customers who have Lifesize conference room systemsthat are not paired to the Lifesize service, updates are available fordownload from our website.3The Help Desk Support level for your Lifesize conference room system under an active DSScontract and paired to the Lifesize service can improve based on the Lifesize subscription you add.Lifesize Device Software Subscription 2
Lifesize Device Software SubscriptionHardware Advanced ReplacementRAPID PRODUCT REPLACEMENTSWe understand how quickly downtime can impact an organization — that’s why we’ll expediteshipment of a product replacement should you need it.A Lifesize conference room system paired to a Lifesize subscription requires an active DSScontract. The service level that the conference room system receives can improve based on thelevel of service of the Lifesize subscription. For example, Lifesize Large Account SubscriptionPlan customers will receive 24x7x365 support with a one-hour meaningful response time ontheir Lifesize conference room system paired to their Lifesize subscription. Lifesize Medium,Small and X-Small Account Subscription customers will remain at the level of service entitled ontheir Lifesize Icon or 220 Series conference room system DSS contract.RENEWAL POLICYThe easiest and safest way to ensure that your investment is always protected is to renewyour Lifesize DSS before it expires. This ensures that you receive uninterrupted supportthroughout the covered life of your conference room system. Your reseller should be discussingyour renewal with you three to four months prior to its due date. If the conversation hasn’tstarted within that time frame, we encourage you to contact your reseller or local Lifesize salesrepresentative.You may renew your Lifesize Device Software Subscription for any Lifesize Icon or 220conference room systems until end of life (EOL).Lifesize Icon 450 If your Lifesize DSS has lapsed or you are out of warranty, you may renew your plan. Whenyou renew, you will be restricted from returning a conference room system through the ReturnMerchandise Authorization (RMA) process for 90 days.If your conference room systems are not covered by a Lifesize DSS, you cannot return aconference room system through the RMA process. If you encounter a hardware failure withyour conference room system, then you must replace the conference room system through oneof the following processes: Out-of-Warranty Replacement program — You may trade in an existing conferenceroom system and purchase a refurbished conference room system (ask yourLifesize reseller or local Lifesize sales representative for additional details) Purchase of a new conference room systemLifesize Device Software Subscription 3
Lifesize Device Software SubscriptionProtect Your Investment and Receive Ongoing ValueIt is in your best interest to purchase a Lifesize Device Software Subscription and renew on time so thatyour conference room system, product or accessory is always covered. As soon as you receive that firstrenewal email, contact your reseller or your local Lifesize sales representative. Protect your investment,maximize its value and ensure optimal performance throughout its operating life.If you have any questions about the Lifesize DSS or the EOL Policy document, please contact yourreseller or your local Lifesize sales representative. 2017 Lifesize, Inc. All rights reserved. Information contained in this document is subject tochange without notice. Lifesize and the Lifesize logo are trademarks of Lifesize, Inc. and maybe registered. All other trademarks are the property of their respective owners.BR DSS US 1217
A Lifesize conference room system paired to a Lifesize subscription must have an active Lifesize DSS contract at all times to be paired to the Lifesize cloud-based service. This ensures that the conference room system can stay current on software updates, which is necessary when paired to th
