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VSPP Product Usage GuideVMware Service Providers Program (VSPP)VSPP Product Usage GuideVMWARE SERVICE PROVIDER PROGRAMPRODUCT USAGE GUIDE Q2 2012VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com 2012 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. This product is covered by one or more patents listed athttp://www.vmware.com/download/patents.html. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may betrademarks of their respective companies.If you are located in the United States, the VMware contracting entity for the service will be VMware, Inc., and if outside of the United States, the VMware contracting entity will be VMware International Limited.

ContentsContents. 1Overview . 2VMware Service Provider Program Pricing Model . 3Product Specific Usage Information . 4VMware vCloud Premier Service Provider Bundle . 5VMware vCloud Standard Service Provider Bundle . 6Other VMware vSphere and VI3 Products . 7VMware vCenter Integration Manager . 12VMware vCenter Operations Management Suite Enterprise Edition . 13VMware vCenter Operations Adapter for Storage . 14VMware vCenter Operations Adapter for Network Devices . 15rdVMware vCenter Operations Adapter for 3 Party Data Source . 16VMware vCenter Configuration Manager . 17VMware vCenter Site Recovery Manager . 18VMware vCenter Server Heartbeat . 19VMware vShield App . 20VMware vShield Edge . 21VMware vShield Endpoint . 22Cisco Nexus 1000V . 24VMware vFabric Data Director . 25VMware vFabric Suite Standard . 26VMware vFabric Suite Advanced . 27VMware vFabric GemFire . 29VMware vFabric SQLFire Enterprise Edition. 30VMware vFabric Hyperic . 31VMware View Premier. 32VMware View Enterprise . 33VMware ThinApp Client . 34Zimbra Collaboration Server (ZCS), Professional Edition . 35Zimbra Collaboration Server (ZCS), Standard Edition . 36Zimbra Collaboration Server (ZCS), Business Email Edition . 37Zimbra Collaboration Server (ZCS), Business Email Edition Plus . 38Appendix A . 39PRODUCT USAGE GUIDE 1

OverviewProduct OverviewThis VMware Service Provider Program (“VSPP”) Product Usage Guide is effective for VSPP product usage as of June 1,2012. This VSPP Product Usage Guide replaces all previous VSPP Product Usage Guides. The information provided in thisVSPP Product Usage Guide applies to all of the VSPP products that are available in the VMware Service Provider Program(the “VSPP Products”) as listed below in the VMware Service Provider Program Product Availability Chart, and may beupdated by VMware at any time. To have access to these VSPP Products, a Service Provider must have a valid vRAM-basedVSPP rental agreement with a VMware VSPP Aggregator as of or after June 1, 2012 for the applicable reporting andpurchase of VSPP Products.The new products being released in this Guide are not automatically “push fulfilled” (provided) to existing partners. They willautomatically be given to any Service Provider that signs a new contract as of or after June 1, 2012. VSPP Partners thathave agreements permitting usage under the “vRAM model” must submit a written request to their VMware Account Managerto receive any of the VSPP Products added as new in this Guide. For all such orders, the Service Provider must include thecompany name, Aggregator name, contract number, product request and volume needed. This process can also be used toadd license keys for any product listed in this Guide.The following products have been added to the VSPP:vCloud Integration Manager (vCIM) 1 point/ GB reserved vRAMvFabric Gemfire Data Management Node 583 points/ CPU/ monthvFabric Gemfire Unlimited Client Upgrade 292 points/ CPU/ monthvFabric Gemfire Global WAN Upgrade 292 points/ CPU/ monthvFabric SQLFire Enterprise Edition 730 points/ CPU/ monthThe following products have been modified:vFabric Standard is now called vFabric Suite Standard, and adds vFabric Application Performance Manager, andsupport for Apache Tomcat and Apache HTTP Server. As a result of newly added components, points haveincreased from 58 points to 73 points per VM.vFabric Advanced is now called vFabric Suite Advanced, and adds vFabric Application Director, vFabric Postgres,and support for open source RabbitMQ. As a result of newly added components, points have increased from 88points to 122 points per VM.The following items have been removed from the VSPP:Service Manager EnterpriseService Manager AdvancedSupport OverviewSupport coverage for VSPP Products is listed in this Guide for each product. VSPP product support renewal is automatedwithout any request by Service Providers or Aggregators. Product Support is automatically extended for any ServiceProviders on a vRAM-based contract that are current on payments as of the contract anniversary date.TranslationTo the extent that this Guide has been translated into any language besides English, the English version of the Guide willprevail over any inconsistencies with a non-English version of the Guide.PRODUCT USAGE GUIDE 2

VMware Service Provider Program Pricing ModelService Providers currently able to license under a Virtual RAM Pricing Model may utilize the following products. All productsused must be reported to the Aggregator on a monthly basis. Appendix A lists the naming convention for reporting use of theproducts. Service Providers who sign contracts on or after June 1, 2012 will have the products listed below delivered in theirlicense portals automatically. Service Providers who have existing contracts will need to request access to any productslisted here that are not on their portal through their VSPP Account Manager or Aggregator.Product NameVMware vCloud Premier Service Provider BundlePoints/ Month7VMware vCloud Standard Service Provider Bundle5vCloud Integration Manager (vCIM)1VMware vCenter Operations Management SuiteEnterprise EditionVMware vCenter Operations Adapter for StorageVMware vCenter Operations Adapter for Network DevicesrdVMware vCenter Operations Adapter for 3 Party DataSource (e.g Microsoft SCOM)VMware vCenter Configuration ManagerVMware vCenter Site Recovery ManagerVMware vCenter Server Heartbeat VMware vShield AppVMware vShield Edge 2392448675VMware vShield EndpointCisco Nexus 1000VVMware vFabric Data Director2.43480VMware vFabric Suite StandardVMware vFabric Suite AdvancedvFabric Gemfire Data Management NodevFabric Gemfire Unlimited Client UpgradevFabric Gemfire Global WAN UpgradevFabric SQLFire Enterprise EditionVMware vFabric Hyperic VMware View PremierVMware View EnterpriseVMware ThinApp ClientZimbra Collaboration Server, Professional EditionZimbra Collaboration Server, Standard EditionZimbra Collaboration Server, Business Email EditionZimbra Collaboration Server, Business Email Edition rged Per1 GB Reserved RAM (based onaverage monthly usage)1 GB Reserved RAM (based onaverage monthly usage)1 GB Reserved RAM (based onaverage monthly usage)1 GB Reserved RAM (based onaverage monthly usage)1 TB Storage MonitoredNetwork DeviceThird Party Data SourceVirtual MachineProtected Virtual MachineProtected vCenter ServerVirtual MachineVirtual Machine (when purchasedseparately)Virtual MachineCPU2 vCPUs of provisioned vFabricPostgres databasesVirtual MachineVirtual MachineCPUCPUCPUCPUMachineConcurrent ConnectionConcurrent ConnectionThinApp ClientMailboxMailboxMailboxMailboxPRODUCT USAGE GUIDE 3

Product Specific Usage InformationFor purposes of this Product Usage Guide, a “Cloud” or "Hosted IT Service" means Service Provider’s internet basedsubscription computing service that allows multiple third party companies to access the processing power, computing, orsoftware applications from systems that are installed and operated by Service Provider.Licensing Specific Usage InformationThe VSPP allows for Service Providers to install and use the VSPP Products on their site as part of a multi-tenant Hosted ITService. All of the VSPP Products must be installed and used solely by the Service Provider on their owned or leasedhardware and premises with the following exception:The Site Recovery Manager Protection licenses may be installed on a hosting customer’s premises as long asService Provider controls all hardware and administration associated with the hosted environment.Prior written approval is required from the VSPP Program Office for any deviation from these installation requirementsReporting OverviewService Providers must report usage of VSPP Products to the Aggregator from which they procure the VSPP Productslicense entitlements using the following methods:The vCloud Usage Meter is used to monitor the vCloud Service Provider Bundles and vCenter OperationsManagement Suite, and it must be installed by the Service Provider to monitor and report usage information to theirAggregator.Separate license keys must be identified by the vCloud Usage Meter in order to monitor the Cloud TestDemonstration Environment to report usage information to their Aggregator.SRM servers must be identified and linked to vCenter Servers in order to report on protected virtual machines.All other VSPP Products must be manually reported to the Aggregator under the specific data collection processoutlined by the Aggregator.The total of these submissions will be used by the Aggregator to calculate the total point usage for the month. See theVMware Service Provider Program Guide for information on the Cloud Test Demonstration Environment.For all products in this guide, unless otherwise stated, usage total consists of the total of all products used. For example,vFabric Suite Advanced total points is the total points used for the infrastructure based on one of the vCloud bundles plus thetotal points used for vFabric Suite Advanced itself.The Service Provider Agreement requires Service Provider to retain certain records relating to usage. Those records includeall data used for reporting, including but not limited to the Usage Meter data and reports.PRODUCT USAGE GUIDE 4

VMware vCloud Premier Service Provider BundleThe VMware vCloud Premier Service Provider Bundle provides the key components required to deliver an enterprise-classCloud service. The VMware vCloud Premier Service Provider Bundle is targeted at Service Providers that want to enableenterprises to extend their datacenters to the public cloud with agility, compatibility and security in a multi-tenantinfrastructure.Point Value7 points per 1 GB Reserved RAM (based on average monthly usage) (GB 1024 MB)Total points capped at 24 GB RAM per virtual machine (see vCloud Service Provider Bundles Operational Details)ComponentsVMware vSphere Enterprise PlusVMware vCenter Server StandardVMware vCloud Director , which includes vShield for vCloud DirectorVMware vShield Edge, which includes VPN and load balancing featuresVMware vCloud Usage MeterVMware vCenter Chargeback Manager Support IncludedVMware Production Level support. If you require support for the Usage Meter, please contact VMware Global SupportServices.PRODUCT USAGE GUIDE 5