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8x8 Professional ServicesProfessional implementation services to get you up and running—fast.8x8 Professional Services for X Series followsa proven methodology crafted from yearsof industry-leading experience to acceleratethe transition to cloud-based businesscommunications for any size business and anylevel of complexity—from setting up a singlesite to large and complex deployments involvingmultiple sites, global users and integration withCRM or other back-end systems.Key Benefits Seamless implementations Maximized productivity Faster time to value Reduced implementation risk8x8 Professional Services are available for bothbusiness phone systems and contact centerdeployments.For more information, call 1.866.879.8647 or visit 8x8.com
8x8 Business Phone Implementation ServicesStarter: Designed for customers that are self-sufficient and have the technical expertise needed in-house.Assisted: Provides deployment assistance to get your communications solution up and running quicklyManaged: Provides hands-on project management in collaboration with customer. It includes a technical consultantto design, configure, test, and deploy 8x8 solutions.Custom: Provides custom implementation and professional services for a world-class service that is tailored to yourspecific requirements. This service includes a dedicated project manager.StarterAssistedManagedCustomX1 - X5X1 - X5X1 - X5AnyUSUS, CAN, UK, AUS, NZUS, CAN, UK, AUS, NZAnyScopeX SeriesCountriesServicesProgram plan and strategyAdd-onProject managementGuidanceManagedManaged Solution designGuidance System configurationGuidance User configurationGuidance System testGuidance Troubleshooting and go-live supportGuidance Network assessmentNumber porting supportSelf portingFor more information, call 1.866.879.8647 or visit 8x8.com
8x8 Contact Center Implementation ServicesQuickstart: Designed to accelerate deployment of 8x8 Contact Center solutions. Custom implementation andprofessional services for a world-class service that is tailored to your specific requirements.Custom: Provides custom implementation and professional services for a world-class service that is tailored to yourspecific requirements. This service includes a dedicated project manager to help you manage the project.QuickstartCustomX6 - X8AnyUp to 50*AnyUS, CAN, UK, AUS, NZAnyScopeX SeriesNumber of users/agentsCountriesServicesProgram plan and strategyAdd-onProject managementGuidanceManagedNetwork assessment Solution designGuidance System configurationGuidance User configurationGuidance System testGuidance Troubleshooting and go-live supportGuidance Number porting supportFor more information, call 1.866.879.8647 or visit 8x8.com
8x8 Implementation Framework8x8 uses a proven methodology based on best practices from extensive experience in deploying 8x8 solutions. Ourimplementation framework is a formal methodology designed for your success.1ProgramInitialization Scope andrequirements Project plan andschedule Site survey and gapanalysis (Premiumimplementation only)2Solution Design3System Setup Design approval Configuration User mapping Equipmentinstallation Call flows Site project plans4CommunicationSupport Site specificcommunicationspackage System testing5Post DeploymentSupportTransition to 8x8support End user trainingand adoption Network testing Number porting Go-live support8x8 Custom ServicesIntegration & customization servicesOptimization servicesIntegrations and customizations are all part of gettingthe most out of your investment. 8x8 experts will workwith you to understand your specific business needsand partner with you to make sure those needs aremet. Here are a few examples of services we help setup:We understand that businesses evolve. 8x8Optimization Services are designed to help identifypotential opportunities for improvement as yourenvironment and requirements may have changedsince initial deployment. These services are designedto help deliver optimal customer experience whileproactively identify risks or chronic system issues asyour business evolves. CRM integration, including screen pop, call log andclick to dial Complex IVR set-up: any complex routing thatrequires integration with an external system Geo routing configuration: caller routing based onarea code, country code and more Customization & reporting: custom reports,recording archiving to your servers, customwallboards and more Custom E911 notifications Blacklist inbound/outbound callers/dial outs Contact center optimization: Professionalconsultation services to identify areas ofimprovement in the call flow experience to improvecontact center efficiency and response times, forboth agents and callers. Healthcheck: An annual service that providesscheduled quarterly check-ins to evaluate the VoIPquality, perform site-to-server analysis of yourtelephony call flow and make recommendations forimprovements.For more information, call 1.866.879.8647 or visit 8x8.com
A la carte services8x8 Service Management8x8 A la Carte Services are designed to cater to ad-hocrequests, from assisting our customers with gatewayconfiguration to phone installation, site surveys,PBX migration/merging, configuration and testing,MPLS connection implementation or providing SIPcredentials to unsupported devices.We realize that from time to time you need additionaltechnical hands-on support in performing systemconfiguration, user administration and ongoingoperational tasks. 8x8 Service Management Servicesare designed to provide ongoing service and supportto ensure the 8x8 platform offers the highest qualityvoice and the most reliable cloud-based solution. 8x8Service Management allows our customers to getcommitted 8x8 support on a monthly basis workingwith a single point of contact at 8x8. Custom configurations Gateway configurations SIP credentials and configuration services Configuring SIP PRI Trunk Onsite go-live support 8x8 Service Management for Contact CenterContact centers require additional configuration,support, call queue set-up and ongoing hands-onhelp. This service allows your team to offload systemtasks to the 8x8 Services team with a single point ofcontact for support, assistance with moves/ adds/changes and updating user configurations.For more information, call 1.866.879.8647 or visit 8x8.com
For more information, call 1.866.879.8647 or visit 8x8.com 8x8 Contact Center Implementation Services Quickstart: Designed to accelerate deployment of 8x8 Contact Center solutions. Custom implementation and professional services for a world-class service that is tailored to your specific requirements.
