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easyessentialeverywhereeCAS Web-based call accounting
Access business-critical information from anywherewith new Avaya eCAS software
TMAvaya eCAS software, a Web-based callaccounting system, provides the very latest incall accounting all at the click of a button. Withdata available from any PC with a browser, youneed only basic Web-navigating skills to viewinformation that’s essential to your business.Get user-definable reports instantly, so thatyou can analyze usage and performance toimprove productivity, allocate costs, andreduce telecommunications expenses.EZ-Reports engineIntuitive Web-based software makes report optionsmore flexible and managers more productive.Easy administrationSet-up, moves, adds, changes and reporting aresimpler than ever.Easy to own—on your server or oursYou can host eCAS software on your server, oraccess it as an outsourced solution from Avaya.eCAS
Our EZ-Reports engineoffers bothflexibility and powerOur comprehensive reporting engine is designed to work the way you want towork, and deliver what you need to know. You can use it to analyze telecomexpenses and team productivity, or get a more accurate idea of trunk and systemutilization. It also has extensive drill down capabilities, plus features—such as VIPmasking of digits—that let you protect sensitive data.Organize reports in dozens of waysAs your needs change, eCAS reports change withyou. They are specially designed to make modifyingstandard templates easy. You can include orexclude data, change column order, and re-sortinformation on demand. Then view reports onlinein HTML and analyze your data in real-timethrough hyperlinks.Generating reports is also more efficient thanever. Export in ASCII and/or ASCII delimited textformat for glitch-free use in other applications. Orcreate a report in PDF format to store or print.Get the right information to the right person with EZ-BurstTM reportsTMEZ-Burstreports let you separate large reports for viewing by appropriatemanagers only. Once you set up the parameters—including who, what, where andwhen—they’re sent automatically by e-mail. Reports can also be stored on yourWeb server for easy access.Generate reports right on schedule or on the flyYou have the freedom to schedule reports at any frequency—by the month, by theweek, or by the minute. Or, simply request reports as you need them.
Find a needle in a haystack—in justsecondsIsolate important information simply by entering adate, time, number called, or other key facts. Thispowerful reporting engine sifts through thousands,even millions, of call records with remarkablespeed.Get fast facts without running a reportWhen you just need a few details, and not an entire report,use this online Quick Search feature. It helps you find whatyou need fast. Drop-down menus, context-sensitive help,plus a Hints & Tips section make it simple.
With Web-based eCAS software,more controlis a lot less complicatedCompared to applications that merely provide Web front ends, eCAS softwareis completely designed around industry-standard browsers. Using your browser anda password, you can access every feature of eCAS software with the simplicity ofsurfing the Web.Extensive switch and VoIP compatibilityNo special equipment is needed. eCAS software iscompatible with PBXs, IP-PBXs, key systems,hybrid communications systems, and CENTREXSystems from all leading manufacturers. Thesoftware also supports single and multi-switchenvironments.It interfaces to Avaya DSA/DNA switch administrationto give you one-step move, add and change control.System alarms stop small problems from becoming big problemsPotential hacker activity, fraudulent use of banned numbers, and other misuse ofyour switch—they all come with alarms so that you can take action. eCAS softwarealso lets you know if call records haven’t been posted on schedule. And when yoursystem’s disk space is full.Superior speed and processing power makes you more efficienteCAS software has a 32-bit architecture, includes Microsoft IIS Web Server, anduses high-performance XML and XSL technologies.
User-defined rates simplify cost trackingNow, you can assign rates based on what youneed. This valuable feature lets you anticipate andmanage costs, compare rates of other carriers, orbill clients. As always, you can order carrier tariffsdirectly from us. Either way, you can expect anaccurate accounting of rates, surcharges, and anymark-ups that apply.Get the full report on eCAS software todayCall your Avaya representative or dealer to ask for your complete productoverview, sample reports, PC and browser specifications, or send anemail to avayaecas@veramark.com.eCAS Web-based call accountingeasyIntuitive Web-based architecture offers unprecedented ease of useessentialMore ways to manage costs and enhance productivity in your competitive business environmenteverywhereQuick access from any PC with a browser, anywhere in your enterprise—even the world
eCASCopyright 2001. Avaya Communication and Avaya, Inc are registered trademarks of Avaya, Inc.Veramark is a registered trademark of Veramark Technologies, Inc. eCAS and EZ-Burst are trademarksof Veramark Technologies, Inc. All other marks are the property of their respective owners.Specifications are subject to change.
accurate accounting of rates, surcharges, and any mark-ups that apply. Get the full report on eCAS software today Call your Avaya representative or dealer to ask for your complete product overview, sample reports, PC and browser specifications, or send an email to avayaecas@vera
